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- Process forms

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We showed resilience in the face of big challenges!

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Collaborations with other business units

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Collaborations with other business units

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- Wiki/ Staff
-Visual Board
-Return Checklist

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- Triaging
-Tire Zero

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Pacific language week displays

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-Participates in faculty ropu meetings with our Advisers
-Reading faculty newsletters

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Feedback from Staff

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To learn about other LLS site's culture, processes, etc.

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-Catch up about work, client's queries, sharing of good ideas, etc.
-making decision together

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Supporting patrons with library services, and going the extra mile:

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Supporting patrons with library services, and going the extra mile:

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Encourage students to use our services and demonstrate  how to use resources with them.

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Opportunities to share lunch, meals, etc.

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Opportunities to share lunch, meals, etc.

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-A great way to build stronger relationship with colleagues. (i.e. getting comfortable, learning about your team, their culture, etc.)

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We listen to clients and understand their needs

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Staff guide students to make use of the services, diverse resources, and collections available to them.

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Great leadership with an empowering approach 

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Great leadership with an empowering approach 

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- We feel safe to suggest new ideas
- We encourage career development and share opportunities, and we attend workshops.
- We are not afraid to ask for help and are generous offering it.
- Use Teams chats are used as an open thread for discussion
- Having shared goals

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Which motivates staff to take responsibility, and do more

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LLS Hui and CS Hui are great opportunities to build stronger relationship within CS Team and wider LLS. An opportunity to know other staff as well.

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-Inclusive and engaging

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We don't just interact and support colleagues, we also celebrate students' success/milestone (e.g. BBQ Beats, etc.)

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-Service cloud queries
-Finding covers
-Exchange phone calls, emails -Microsoft teams chat (channels, chats, connection)

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Engaging in staff huis or going to other sites to meet new team members

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Engaging in staff huis or going to other sites to meet new team members

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Regularly updating our forms and processes

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Regularly updating our forms and processes

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Curiosity: asking why processes are a certain way, and if they need to be changed

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Celebrating festivals from different cultures, and celebrating various language weeks

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Celebrating festivals from different cultures, and celebrating various language weeks

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Library displays showcasing community, culture and diversity

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Physical Spaces reflecting Maori and Pasifika Learners and community

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Physical Spaces reflecting Maori and Pasifika Learners and community

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Training new staff members - buddy system

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Training new staff members - buddy system

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We use and champion the wiki and other resources

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We use and champion the wiki and other resources

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Staff knows what they offer. They are experts in their space, they know how to demonstrate and teach clients to get things done.

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Read through the Ngā Mātāpono o Te Tumu Herenga document on the LLS intranet (VPN required off-campus), and think of some examples of work we do in Client Services that demonstrates the three principles described. Page 2 of the document explains what the principles are.

Have a look through the examples that have already been captured in our workshop:

Is there anything in particular you think is a great example? Give it a 'like' with the heart icon.

Is there anything missing or that needs clarification? Add your own ideas using the plus icon under each heading, or edit the existing ideas.

Māori Dictionary is a great tool if you'd like to explore the meanings of any of these words.