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Today is my last day of internship and last day in the operater or customers service. I have applied all knowledge that i have learn here an do a task that being given.

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Today I apply the procedure of how to handle guest complain and request especially a chinese guests call.

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Today i learn how to key in the guest request in the computer so that will be easy for us to follow up guest request and we must follow up every 15 minute.

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Today I take an emergency leave because I involved with a car accident during the time I on my way to Nexus.

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Today i learn how to do a wake up calls through the computer and system. I also handle a guest request from a call and follow up the request with a department that related to the guests request.

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Off day

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Today I have apply all the process that i have learn yesterday

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Today i learn how the operater handling a guest complaints calls, handling messages, handling incoming faxes,and delivery of faxes and massage.

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Today I learn about what the operater task shift by shift.

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Today I started at the operater section and the first day here I learn about the overview and objectives here in the operater or customers service.

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Today is the last day im in bell service and concierge operation and I being assign as a door man to welcome an arrival guests and do a public relation to all guests

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Today i learn that if there any lost and found item that founded in the lobby must take the lost and found to concierge counter first. After 24 hour the item not being claim by guest so the lost and found must deliver the housekeeping department.

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Off day

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The concierge also make a inventory stock for the operation of front office such as keys packet, receipt, A4 paper and others inventory

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Today I being assign for newspaper delivery to the VIP guests rooms only.

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Today i learn how to make a booking for the guest that request for a shuttle bus to town. Get a room number from guest and get a payment. Explain the guest about the schedule of shuttle bus.

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Today I learn how to make a booking taxi for the guest. First we must get a room number from the guest and tell them the price and the guests will make a decision wheth

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Today i learn how to keep the guests luggage inside the luggage storage. First we must get the guests room number and then count how many luggage the guest have and write in a tag.

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Today i learn the operation of airport pick up and the limousine operation guidlines. I already learn this at reservation section and i just recall back what to do in the conceirge operation.

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Off day

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Today I use the buggy to send a check in guest and pick up a check out guest

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Today i learn how to take a call from the operater and get the room number that request for a luggage down. If a group request for a luggage down we must use a van to pick up the guests we also use a buggy to pickup check in and check out guest

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Today I learn how to check in the guest to their rooms. Me as a bellman carry a luggage for the guest and along the way to the rooms we as a bellman have to explain about product knowledge here in nexus.

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Today i learn the general and overview of the operation in bell service and concierge operation. The concierge desk set up, luggage storage, taxi booking, and transportation arrangement.

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Today i started at the new section which is the bell service and concierge operation.

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Labour day

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Off Day

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Today is the last day I work in the Front Desk and I have handle a guest complain especially chinese guest because I know how to speak chinese.

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Today I work for a morning shift and have done the same job like yesterday and i keep improving day by day..my public relation to the guests is getting better.

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Today I work in the morning shift, my task is to check out the guests and check in the guest by following the step I have learn.

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Today I also in the afternoon shift and I do the same task that I have done yesterday which is do a keys packet, do traces, and courtesy order.

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Today I go to the afternoon shift and I was assign to do a keys packet for tomorrow arrival, do traces, and courtesy order.

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Today I still in the evening shift. I learn how to do a traces which is an order from guests for dinner or lunch.

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Off day

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Today I learn how to key in guest name in the system for a group arrival.guest name list is very important to key in in the system so that we know who inside the rooms and it also for a safety purpo

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Today I also at the evening shift and i learn how to check in a group arrival.

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Today I got the evening shift which is 3pm-11pm and its quite relax in the evening shift so I can slowly understand more about the system and the step to check in the guest.

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Today I still improving my skills on how to handle the system and all the guests.

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Today I get a training about the credit card by Mr Lawrance the duty manager. I learn about what is pre-authorization, sale, offline and void.

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Today handle a check in and check out guests. Its a new challenges for me because the occ of the resort very high and many arrival coming today.

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Off day

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Today i try to check in the guest on my own follow the step that i have been learn.

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Today I learn to control my self and handling many type of guests from all around the world. Different guest have a different expectation.

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Today I learn how to collect a payment using a credit card. Use the pre out in the credit card machine and collect a payment or depos

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Today I learn how to collect a payment during check in. From the opera system we can know how much the rate of guest rooms for 1night.

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Today I learn how to to a keys packet for tomorrow arrival

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Today I learn how to handle guest request and guest complain.

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Off day

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Today I learn how to do a check out process. If the guest did not have any bills on the system they can check out normally but if they have a bills to pay we must give them a receipt and a payment

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Today I practice a real life arrival guest and brief the guest a bit about this hotel operation.

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Today i core practice to serve a guest

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Today I learn how to react for no show or cancellation guest. How to cancel a booking we must first inform the reservation

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Today i learn how to search an arrival reservation from inside the system.

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Today I learn how to registration of a guest and about the registration card.

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Today I overview the work and responsibility here in the Front Desk section.

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Today I have start at the new section again which is the front desk Guest Service Assistant.

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Today I have learn how to handle a guest order during the evening cocktails. Tell them what what beverage we have prepare during the evening cocktails.

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Today I have learn how to serve a guest during evening cocktail.

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Today have learn the menu that we have during breakfast. The menu name must know all of this so we as a staff know how to explain to the guest if the guest ask us.

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Today I have applied what I been learn to check out the guest and get a resit for the guest to pay their service here in nexus club.

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Today I have apply for what I learn how to operate the system during the check in time.

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Off

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Today I have learn how to take care a guest in the nexus club. All the guest that come to the nexus club is a VIP guest and we must to take care of them properly so they will not complain at the end of day during their checkout time.

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Today I have learn how to make a call for the housekeeping department so that they can come to the nexus club every morning and remind them to clean up the restaurant before the guest come for a breakfast or dinner.

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Today I have learn how to make a courtesy call to the kitchen outlet to inform them to add some food in chase that the food and beverage is not enough.

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Today I have learn how to write a report for evening cocktails the List of the VIP and send an email for the General Manager and Front Office manager to inform them that we going to have this VIP in the Nexus Club.

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Today I learn how to prepare a reg card for tomorow VIP arrival here in Nexus Club.

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Today i learn how to check out the guest and collect a payment from the guest. How to print a resit from the system so that guest know what are they paying for during their stay here in Nexus.

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Off day

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Today I learn how to registering the guest during check in and how to key in the guest information in the system.

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Today I learn how to serve a guest with the fnb staff. Guest service was very important here because here were the place where the VIP guest take a breakfast and dinner.

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Today I learn how to communicate with guest with my public relation and ofcourse I learn how to improve my english langguage day by day during my internship here in Nexus.

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Today I learn how to check out the guest in the nexus club

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Today I learn how to check in the VIP guest in the nexus club

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Every VIP rooms must be inspected before the arrival of guest. Today I going to the rooms of VIP one by one to check whether any problem or not enough linen in the rooms and inform the operater if have any problem inside the arrival rooms

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Today I have print the VIP list and count how many VIP that will arrive today.

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The VIP here in nexus club must be prepared a welcone letters standards and a depature letters standards so that they feel appreciate with the value price that they have paid during their stay in nexus

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Today I being brief about the benifits here in nexus club. Such as welcome fruit basket in rooms upon arrival, daily buffet breakfast, daily evening cocktail, newspaper turn down service, and others benifits.

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Today I being brief about the facilities here in Nexus Club and how to take care a guest during breakfast, high tea, and dinner. Public relation is very important in nexus club because all the guest that came here is the VIP guest.

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Today I have learn about the overview job here in Nexus Club by my duty manager Mr Lawrance. He told me that everythings must be complete here during breakfast and dinner time and the food and beverage supposed to be prepared on time

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Today I been assign at the nexus club section. Nexus club is a private restaurant for a guest that paying in a high rate so Nexus has prepare a nice and quite place for them to relax, have a breakfast, and dinner here in Nexus Club.

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Off day

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Today I learn how to block a rooms for VIP so that no one can change the rooms that being assign for a VIP guest.

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Today I check the communication log book again and follow up the the request and complain that not being done yet by the overnight staff shift and and double check the courteay order that have to send to the rooms service.

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Today I double check the group reg card arrival and make sure all info correct and group with LOU ready all the rooms keys, breakfast vouchers, welcome drink and make sure all rooms number is tally with system.

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Today I follow up from the enggineering department for the out of order rooms wheither the rooms can realese or not because we must to make sure we sell a rooms with a good condition.

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Today i prepare all the arrival group and FIT(personal traveller) keys for tomorow arrival. I also prepare a keys for the show rooms so that the duty manager can inspect the show rooms.

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Today learn how to count the FIT and group arrival today from the VIP list. VIP list is important and every staff must refer this vip list daily so that we know what is the occ today and how many depature and arrival and who is the vip of the day in the resort.

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Today i being assign to print all the room status for today so that we know which room are occ or vacant clean room.

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Off day

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Today i learn how to double check the courtesy order which is a receipt that must be send to the room service so the room service can send order to guest room.

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Today i do a checklist of room controller. I read the communication log book and follow up the overnight task that not been done yet.

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The duty manager Mr Lawrance today let me have my own profile so that it will be easy for me to access the opera system.

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Today i learn how the room controller write a report for every single rooms that she have block and all the arrival rooms that she change in the system because of the room problems or any problem related

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Today i learn what is room controller daily task and checklist. This checklist must be done everyday by the room controller

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Today i still progessing on the opera system And learn and understand about the main menu introduction inside the system.

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Off day

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Today i learn about how to log in, log out, and change the pasword with my id in the opera system.

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Today i review back how to operate opera access and opera review that what i learn before in the reservation section. Every section have different access in the opera system.