# data[].attributes.body
Today I work from 8.30am until 5.30pm.

After that, I did not do much work because my task for Umrah have completed, so I help the staff with the work that need to be done.

Lastly, I am very lucky to be allowed to undergo practical here, all the staff are very supportive and give me guidance, good service to me. I am very grateful.

A lot of knowledge and experience I gain here, especially knowledge management officer and handle customer, is the most valuable knowledge to me.  All of this will make me a guide after entering the workforce later.

For ultimately, I once again thank you to Rabbani Travel & Tours (RTT) for giving me the opportunity to gain knowledge and experience during internship.

# data[].attributes.body
Today I work from 8.30am until 5.30pm.

Next, today all customer from Umrah May go to airport KLIA1 and ready for departure using Emirates Airlines. There are one staff assigned and two practical student from college Baitulmal go for airport duty.

Besides that, I do the filing umrah this May.

Lastly, I update all document about Umrah May and upcoming Umrah.

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Today I work from 8.30am until 5.30pm.

After that, I went to  Bilik Seminar Kuala Lumpur at Unit A-30-3, Third Floor , Block A, Platinum Walk, Taman Danau Kota, No: 2, Jalan Langkawi, 53100 Kuala Lumpur. The talk is about "PCI DSS Talk" highly recommend this to be attended by all IATA Accredited Agent so that together we can understand more clearly. It restricted to members only BUMITRA MALAYSIA.

Next, settle all the stuff to bring tomorrow at the airport KLIA1 just like Umrah April.

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Today I work from 8.30am until 5.30pm.

Next, I check all the tag name for customer Umrah this May and there is no problem in the details, so can proceed with the tag name.

Then, we received invoice from Sri Langit Hotel for airport shuttle, the account department have settled it.

Furthermore, I give the coupon or booking number to customer from Kelantan and Sabah to check in hotel through whatsapp and email.

Finally, I collect passport from Rey-Z Travel.

# data[].attributes.body
Today I work from 8.30am until 5.30pm.

Besides that, I send Passenger Information (PI Form) to Rey-z Travel.

After that, I settle with a group agent commission for payment commission for agent Rabbani Travel for Umrah this May.

Then, I follow-up with Rey-z Travel how the status for visa Umrah this May.

# data[].attributes.body
Day off.

# data[].attributes.body
I got a day off because I got to attend my cousin wedding.

# data[].attributes.body
Today I work from 8.30am until 5.30pm.

After that, I update all the document Umrah such as flight ticket, visa, rooming list, bus, beneficiary form. I am thankful that all the document for Umrah this May have no problem and all according to plan.

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Today I work from 8.30am until 5.30pm.

At the morning, all marketing supporting tools have arrived at the office. I need to inform all the agent Rabbani Travel that the stuff their order have arrived safely at the office. I tell the agent that time available to pick up is during working hour.

After that, I went to Rey-z Travel to send all the balance passport to proceed with visa.

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Today I work from 8.30am until 5.30pm.

In the morning, we got information from ustaz that we need to book hotel for customer from Kelantan and Sabah because their flight to KLIA1 is arrive at evening. Our flight for Umrah is at 10.15am that is why we need to book hotel for them due to changes time flight detail.

Next, I was assigned to search the hotel near KLIA1. The staff teach me how to search the best price through website agoda. I list out all the hotel that near airport KLIA1 and have airport shuttle. Lucky for Hotel Sri Langit because we pick this hotel for their stay. We pick this hotel because the hotel is near KLIA1, the price are affordable and the service are excellent.

After that, I write the detail information passenger about the customer from Kelantan and Sabah so that the driver will pick up from KLIA1 is on time when the jemaah are arrived at the KLIA1.

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Today I work from 8.30am until 5.30pm.

At the morning, nationwide pick the box that contained liniment oil that need to post to three different places such as Kelantan, Terengganu, Sabah. As usual, I need to inform all the customer that their liniment oil is on the way.

Next, I went to Rey-z Travel to send the half of the passport to proceed with visa because the passport have completed all the document.

Lastly, after lunch around 3.00pm Madam Hazzyati, lecturer UMK visit me at the office. I give my 'Borang C', 'Borang penilaian penyelia LI' and Employers’ survey, faculty of hospitality, tourism and wellness (fhtw) form. I am very grateful that I get a good feedback from the staff.

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Today I work from 8.30am until 5.30pm.

The staff all together including me check the stock and that have been post and found out that liniment oil not yet post. This is because due to carelessness during pack the stuff into the bag.

All the staff make a quick solution that is pack all the liniment oil and put it into the box so that the box will post tomorrow by nationwide. Miss Syaza have call the nationwide to pick up by tomorrow morning.

After that, I was assigned to scan copy passport customer who go Umrah one month during Ramadan and send to Ustaz Ismail by email.

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Today I attend umrah courses that had been held at Klang. The talk was given by our boss who is Ustaz Ismail. The staff and I was assigned to bring all sorts of bag that related to Umrah to Klang and the bag need to distribute according to customer. We bring the bag based on how much the customer is. It was quite new for me because before this I never attend any Umrah courses, this is my first time so I really appreciate it.

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Today I work from 9.00am until 1.00pm.

At the morning, the workers from nationwide came to the office to pick up the stuff that we have told nationwide to post to three different places that is Kelantan, Terengganu and Sabah.

Then, I was assigned to update with the customer that stuff have been post to their place and tell the boss through Whatsapp that the stuff have been post by nationwide.

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Today I work from 8.30am until 5.30pm.

At the morning, we received bag from the supplier and all the bag need to be arranged and the bag that need to be post by nationwide need to be separated. Madam Anis told the boss that all the bag have arrived at the office.

Next, Miss Syaza had a meeting with one of the executive from nation wide to discuss about the delivery.

Besides that, I help the staff to pack the bag into the box withe the total of 25 cargo bag, 25 umrah guideline book, 25 massage oil to post to Kelantan, Terengganu, Sabah. Terengganu total of 19 customer, Kelantan total of 3 customer, Sabah total of 3 customer.

After that, I was assigned to go to Tesco Rawang to give marketing tool such as the banners and many more to one of the agent Rabbani Travel because she want to promote package Umrah Rabbani Travel tomorrow during the event.

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Today I work from 8.30am until 5.30pm.

Besides that, We had a meeting with all the staff about what postal delivery services that the services are excellent. We jump to conclusion that we use nationwide because it fast and the service are good. The meeting held because we got customer from Kelantan, Terengganu, and Sabah.

Then, Madam Amira and miss Syaza update the stock that available at the office to the boss. The boss will deal with the supplier to increase the stock at the office.

After that, I received a document Umrah from Johor to proceed with visa. I told the staff that the document have arrived and the staff and I checked the document together.

Furthermore, every stuff that send by postal delivery services came to the office from the customer need to tell them that their stuff have arrived at our office so that the customer know the current status that happened at our office and the customer not worry about the document have arrived or not.

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Day off due to Wesak day.

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Today I work from 8.30am until 5.30pm.

After that, agent from Terengganu and boss came to the office for a meeting. Agent from Terengganu give me a list of room on his cutomer with who they want to share their room. To satisfy the needs of customer we need to follow the list that they give it to me.

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Today I work from 8.30am until 5.30pm.

Besides that, I have received a call from one of the customer and they told me that they want to change the room of four people to room of three people. They give the list name of customer that they want to change. This is very important because it can affect mood all the customer through trip for Umrah when it comes to room of the hotel. I quickly told the staff about changing room.

Next, I help the staff clean up the store at behind the office and organize,arrange the stock at the store such as cargo bag,sling bag, shoe bag, umrah book, tasbih. After that, we need to report how much stock has left at the office then we need to inform at the boss so that the boss will order new stock for the next Umrah or plan on how much stock need to order. This will prevent loss and gain profit for the company.

# data[].attributes.body
Day off.

# data[].attributes.body
Today I work from 9am until 1.00pm.

Next, I did not do much work on this day because its Saturday so I just update all document for Umrah this May.

After that, I have prepared all the passport that have ready to send to Rey-Z travel to proceed with visa.

# data[].attributes.body
Today I work from 8.30am until 5.30pm.

Besides that, I was assigned to create document using Microsoft Excel, to record all the payment and order from agent Rabbani Travel (RTT). Anything that based on payment or order things from agent RTT need to be record in that document.

Furthermore, I need to create a formal letter to the police station for ustaz from Rabbani Travel can give a tazkirah about Umrah at the Ketua Jabatan Siasatan Jenayah Trafik, Balai Polis Trafik, Jalan Tun H.S.Lee,  50000 Kuala Lumpur to the police or police who is gonna be retired soon.The people who attend the tazkirah indirectly will love RTT Umrah package.

Next, I need to update with all the document that I received, I need to write down on piece of paper about what document have not settled yet and need to be done quickly.

# data[].attributes.body
Today I work from 8.30am until 5.30pm.

Next, I remind all the customer that the payment need to be done on this week.

After that, I call Sir Engku Hanif who is one of the consumer for Umrah this May that the document that we want must have cop wisma so Sir Engku Hanif need to go to Wisma Putera to get the cop.

Besides that, I remind all the agent in Rabbani Travel who order support tools for marketing such as name card, banner 2' X 3',banner 3' X 6',roll-up banner 3.5' X 6.5' need to pay the amount according to the amount that their order. They need to pay first so that we can proceed with the process making the support tools for marketing.

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Today I work from 8.30am until 5.30pm.

After that, I need to settle the payment from all the customer for Umrah this May so that there will be easy to book hotel and flight. All the customer that received need to update with madam Mira because she handle payment.

Next, I inform the Rey-z travel on how much passport that need to submit to the embassy to proceed with visa.

Besides that,  I give madam Mira an email of one of the customer Umrah this May because Madam Mira need it.

# data[].attributes.body
Today I work from 8.30am until 5.30pm.

After I continue with my daily routine that is update the report on Umrah this May to my boss and other staff at Rabbani Travel & Tours. The boss give his opinion on how to improve it and I give my idea on how to improve, in terms of management, logistic, marketing and management.

Then, I got inform from our boss about that there are 4 customers need a refund money because they cannot go to Umrah because there are some difficulties that cannot be avoided. So, I help the staff refund the money to the customer.

Besides that, I received statutory declaration from from the customer, I need to correct it because they some mistake that need to correct. After I correct it, I need to inform to the customer what need to be correct so that there will be no problem when we proceed with visa for that customer.

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Day off - Labour day

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Day off.

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Today I work from 9.00am until 1.00pm.

I practice doing ticketing reservation using GALILEO system because usually on Saturday there not many customer who call Rabbani Travel & Tours.

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Today I work from 8.30am until 5.30pm.

I continue with my previous work that is continue organize the Umrah for 25 May until 5 June and for Umrah 25 May until 27 June.

I teach the new student on how to handle the passport that received from the customer, on how to do it and what to do when we received the passport from the customer.

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Today I work from 8.30am until 5.30pm.

I continue with my previous work that is continue organize the Umrah for 25 May until 5 Jun.

Then, there are some customer who will go Umrah this May request the letter permission for holiday for Umrah, so I ask the trainee from Kolej Baitulmal to do it because I already teach them how to do it. I'm feel grateful because they can do without no problem.

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Today I work from 8.30am until 5.30pm.

Today new practical student from Kolej Baitulmal start their training at Rabbani Travel & Tours. There are two student from that college. I was assigned from Human Resources department to teach them about Umrah. First as always I continue with my own work.

Then, I teach the new student from college about Umrah about what package that are offered from Rabbani Travel, how to approach customer, the standard operation procedure (SOP) for Umrah so that they can gain new knowledge.

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Today I work from 8.30am until 5.30pm.
I list out all the document need to complete to proceed with visa and then I send the list the complete need to be complete by whatsapp to agent and the customer.

# data[].attributes.body
Today I work from 8.30am until 5.30pm.
I key in the name of the passenger in manifest flight for Umrah 25 May.

# data[].attributes.body
day off

# data[].attributes.body
Today I work from 9.00am until 1.00pm.

Noting much work to do. I just answer call from customer who ask about the Umrah.

# data[].attributes.body
Today I work from 8.30am until 5.30pm.

Besides that, I continue with my yesterday work that is key in information to the laptop.

Next, I list out all the document that not been complete yet and send a message to the agent so that he/she can tell their customer what are the document that need to be completed.

# data[].attributes.body
Today I work from 8.30am until 5.30pm.

After a long break due to sickness. I come to the office and there is a lot of work need to be done. One of them is I get a lot of document such as passport, copy IC, passport photo, form that have been filled by the customer. All the document that I have received need to record in the system for incoming Umrah on 25 May.

Next, I need to do the group agent commission document to pay the agent Rabbani Travel commission for Umrah April, I need to know the full name of the agent and their account bank number.

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Day off due to sickness and fever.

# data[].attributes.body
Day off due to sickness and fever.

# data[].attributes.body
Day off due to sickness and fever.

# data[].attributes.body
Day off.

# data[].attributes.body
Today I went to KLIA1 for airport duty. At KLIA1, I help the staff organize the bag, stuff from jemaah that will perform an umrah. The flight we are using is Saudi Airlines. Total jemaah for Umrah this April is 80 include mutawwif.

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Today I work from 8.30am until 5.30pm.

All the staff include me all busy preparing for tomorrow airport duty such as prepare the sticker for luggage bag, spray bottle, name tag, vaccine, tasbih.

Besides that, I need to send copy passport to Ustaz Zul by email because he need it. I also checked the name tag again to make sure all the correction made is correct.

Next, I went to Wangsa Walk, Wangsa Maju to collect vest from the supplier.

Finally, I post at the whatsapp group that tomorrow is the flight to go Umrah and where to gather all the passenger.

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Today I work from 8.30am until 5.30pm.

After that, all the staff at Rabani Travel give a full cooperation to fill in information at the sticker for luggage bag passenger Umrah this Saturday.

Next, I help the staff to arranged the passport by follow the family member so that it can easy to give the passport at the airport.

Besides that, I need to remind all passenger at the whatsapp group that only 2 days left for Umrah this April.

# data[].attributes.body
Today I work from 8.30am until 5.30pm.

Next, I update all the document that I received for Umrah this May.

After that, I need to double check with one of the passenger whether they got the permission to go to Umrah this May or not.

Besides that, I need to check the name tag that I received from designer, Mr Razak. I have checked the name tag and there are some correction at the name tag that is the name of the passenger, detail bus. I need to whatsapp Mr Razak personally because it is easy to communicate.

Lastly, the passport that I collected from Rey-z Travel that have visa already I need to make a photocopy to put to the bundle so that the tour leader can refer as reference.

# data[].attributes.body
Today I work from 8.30am until 5.30pm.

After that, I need to complete the passenger information (PI Form) that need to send to Rey-z Travel.

Next, I went to Rey-z Travel to collect passport that I sent to proceed with visa. I go there by motorcycle.

Besides that, I help booking air asia from JAKIM by asking the detail of the passenger, flight detail, destination and I give all the detail to ticketing department so that can proceed with the booking.

Finally, I collect the passport and other document for Umrah this May.

# data[].attributes.body
Today I work from 8.30am until 5.30pm.

To start my morning work, I start with making the Umrah holiday letter for Umrah this upcoming May.

After that, I took out the form and the payment that I received yesterday. The form and the payment that I received, I need to mention to the staff,  Madam Mira because she organize the payment and need to do the receipt. The form that has not been paid I took out and put in the proper file. The file name is 'Wakil Perunding RTT where all the document about agent Rabbani Travel & Tours(RTT) are put.

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Today I was assigned to go to a meeting that called "MUZAKARAH KHAS WAKIL PERUNDING RABBANI TRAVEL & TOURS (RTT)". The meeting is located at Che Ta Garden Cafe, Setia Alam.

The purpose of the meeting is to gather all the agent from RTT to give courage and motivation to the agent on how to do the marketing towards consumer and give more explanation about the company. I am very grateful to my boss because trust me to come to the meeting and see who is the agent in RTT and indirectly I can communicate with the agent in more effective way.

After the meeting ended, I have to collect all the form and payment that agent RTT ordered for banners, business card. I have to make sure the payment is full for those who pay cash. There are some agent who only give the form and the payment later on.

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Today I work from 9.00am until 1.00pm only because its saturday.

Next, I was assigned to arranged the bag by follow the sequence. There are three bag that I need to arranged all of them into one bag. First bag is telekung bag. Second is shoe bag. Third is sling bag.

My job for today is to put the shoe bag and sling bag into the telekung bag, is called one set. I need to do 65 set of them because Ustaz Ismail will pick the 65 set of bag and need to send them to Klang, so that the passenger will pick the bag.

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Today I work from 8.30am until 5.30pm.

After that, I was assigned to do the PI form again because there was a little mistake that I need to fix on the flight detail and the name of the passenger Umrah this April.

Besides that, at the office the sling bags have arrived with the total of 3 box. Each box contain 40 bag so the overall total that we received is  120 bag. I help the staff count the bag. The bag is used for Umrah this month.

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Today I work from 8.30am until 5.30pm.

Besides that, I learned how to do the list of heirs for passenger to fill in the document. The document need to give to the passenger at the airport.

After that, We had a meeting with all the staff include boss of Rabbani Travel also. We discussed about the improvement need to do in the future, what is still lacking in Rabbani Travel, and to update the flow process Umrah this April.

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Today I work from 8.30am until 5.30pm.

After that, I was assigned to do a name tag for all the jemaah Umrah this April. The staff teach me how to do it.

After finish all the name tag, I need to scan and send the name tag to Sir Razak, designer Rabbani Travel so that he can proceed with the name tag. I also send the manifest Umrah this April so that he can refer no. passport for each jemaah.

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Today I work from 8.30am until 5.30pm.

Next, I do the official receipt payment for the customer full payment.

Besides that, I received passport from one of the passenger to proceed with visa.

After that, I pass 3 bag to jemaah who come to the office today.

Furthermore, I go to Rey-Z Travel to send the last 3 passport. Finally, all passport for Umrah this April can proceed visa.

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Today I work from 8.30am until 5.30pm.

Besides that, I was assigned to prepared 3 bag for the jemaah who come to the office.

After that, I do a little bit of filing the warrant Malaysia Airline for the last month warrant.

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Day off.

# data[].attributes.body
Today I work from 9am until 1.00pm.

Besides that, I was assigned to fill in document such as the itinerary for Umrah this April, A4 paper and pen into the file. The file is gonna be used for tomorrow by all passenger who attend the Umrah courses. Total passenger who attend the Umrah courses tomorrow is 53.

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Today I work from 8.30am until 5.30pm.

Next, I was assigned to do a Passenger Information (PI Form). PI Form is the form that content all the detail about the flight, hotel, transportation, hotel, insurance, tour leaders from Rabbani Travel & Tours,Muassasah and all the detail passenger that we send the passport to proceed with visa to Rey-Z Travel Services Sdn Bhd. After complete the form, I need to send the document to Rey-Z Travel by email.

Furthermore, I go to Rey-Z Travel Services Sdn Bhd that located at near Kajang. I go there by motorcycle. I go to Rey-Z Travel because need to pass the passport to Rey-Z travel so that can proceed with the process visa. The total passport I pass to Rey-Z Travel is seven. As usual, before I send the passport to Rey-Z Travel, I need to print out the letter of agreement that shows Rabbani Travel have send the seven passport to Rey-Z Travel.

# data[].attributes.body
Today I work from 8.30am until 5.30pm.

After that, I was assigned to do a rooming list for passenger Umrah this April.

First I was assigned to list out all the name passenger according to family,husband wife, single, woman group.

Next, the staff, Madam Anis teach me how to do a rooming list according to the price package they bought and according to family they go Umrah with.

In doing rooming list, the staff told me that we need to be more careful because if the passenger do not like with someone they share room with, it will affect the trip Umrah all passenger.

Furthermore, I learned how to write a formal letter that tells the passenger about the date have been change. Before this the date for Umrah April is 13 April until 23 April. Now the new date for Umrah April is 15 April until 26 April.

Lastly, I need to write the letter because before this I already send the letter to passenger for those who request for holiday Umrah letter. Due to changes date I need to write the new formal letter. The purpose of the letter is to tell the passenger the date is change due to some circumstance that cannot be avoided.

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Today I work from 8.30am until 5.30pm.

Besides that, I was assigned to go to Rey-Z Travel & Services Sdn Bhd to send the passport because in order to proceed with visa. Today I send the passport with total of 53 (fifty three). I went there by motorcycle.

After that, before I go to Rey-Z travel I learned how to write a formal letter that shows that in the letter there are agreement between Rabbani Travel and Rey-z travel. The agreement is about Rabbani Travel send 53 passport to Rey-z travel. The purpose of the letter is to prevent any problem to occur such as Rabbani did not have any responsiblity if the 53 passport are lost. Lastly, the staff showed me how to issue ticket Malaysia Airline.

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Today I work from 8.30am until 5.30pm.

Next, I was assigned to write a formal letter about apologize to one of the booking officer because of mistake that have been done by previous staff. The previous staff make a mistake in issue ticket Air Asia.

Furthermore, I was assigned to make a document about proceed the visa by sending the passport to Rey-Z travel & services tomorrow.

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Today I work from 8.30am until 5.30pm.

Furthermore, the staff inform me the total passenger for Umrah this April. I check the document that I recorded and the total passenger is equal to what I recorded. It means that I record it well with no mistake.

After that, I need to inform the staff that there are some document that I received from the jemaah that need to be record immediately such as passport picture and other form document.

# data[].attributes.body
Day off.

# data[].attributes.body
Today I work from 9.00am until 1.00pm.

Today is Saturday so there is not many work to do. I answer the call from the customer that ask about the Umrah during school holiday.

I wait for the client to give passport picture. I also practiced doing ticketing.

# data[].attributes.body
Today I work from 8.30am until 5.30pm.

Today I received a passport, the form, a copy of ic, vaccine, passport pictures and any other document. I received all the document from pos laju because the jemaah is from Kelantan. I checked all the document, and then I found out there are some document that not yet complete so I call the jemaah and state the document that need to be fulfill. It will make the work more easily and the jemaah can post their document on time to the office.

# data[].attributes.body
Today I work from 8.30am until 5.30pm.

Today I answer all question from the client asking about Umrah this April such as when is the Umrah courses being held and where?.

I also invite a new member to a group whatsapp so that they can ask anything to that group. All the staff and I at Rabbani Travel can answer it quickly.

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Today I work from 8.30am until 5.30pm.

Today Ustaz Wan come to the office from Klang to bring all the document from the client such as passport, the form, picture passport, vaccine and any other document requirement that need to be fulfill. I quickly recorded it into my pendrive so that the work can be done effectively and efficient.

Next, I need to do the receipt to send to the customer. I will inform the staff first before give to the customer so that there are no any mistake.

# data[].attributes.body
Today I work from 8.30am until 5.30pm.

I check the visa requirement for passenger that go to Umrah this April. I checked all the name carefully and list out what document not yet complete so that I can inform to the client.

Next, the staff shared new knowledge with me that is the proper and faster way to check the document for Umrah this April.

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Today I work from 8.30 am until 5.30pm.

I start my day with check an email if any email that important that need to do I need to inform to the staff so that work can be done. After that, I continue with my work with upcoming Umrah this April.

Besides that, our CEO Rabbani Travel come to the office and had a meeting on upcoming Umrah and state the important thing that need to do. I list out all the tips that I get from Ustaz. It is very valuable knowledge and experience

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Today I went to KLIA 1 and arrived at KLIA 1 at 6.00am. I was assigned to do the airport duty at KLIA1.

At the KLIA 1, all the jemaah need to stay put at gate 6 so that nothing bad will happen and it is easy for us to handle. I look out for the bag jemaah because they want to start Subuh prayer. At 7.00am, the staff help the jemaah check in the passport and boarding pass at counter 'M' for flight Oman Air. I help the staff on carrying bag to the counter to check in the luggage.

After that, I help the staff give the things to the jemaah such as shoe bag, telekung bag, the itinerary along the journey in doing Umrah. After all the check in are settled, all the jemaah need to assemble at one place so that our mutawwif can give a talk and his experience along the journey in doing Umrah so that all the jemaah can understand the flow and can prevent any bad situation occur. Furthermore, all the jemaah are ready to go.

# data[].attributes.body
Today I work from 9.00am until 1.00pm.

Well today I help the staff settle all things that need to be done for tomorrow flight for passenger to do Umrah tomorrow at KLIA1.

The staff briefing to me how the itinerary and the flow tomorrow for airport duty.

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Today I work from 8.30am until 5.30pm.

First in the morning I clean up all the office so that all the staff in Rabbani Travel can work in clean environment.

Then, I continue with my Umrah this April, I add more contact to whatsapp group for umrah this April.

After that, I went to Rey-z Travel to collect the passport that have been done for Visa.

# data[].attributes.body
Today I work from 8.30am until 5.30pm.

After that, I help the staff to issue the ticket for Air Asia.

Next, I continue with my Umrah this April and I update with the staff how much the total jemaah and who have completed all the document to proceed with the visa to the staff.

After that, I call some of the jemaah who document are not completed yet and I told the jemaah what document need to fulfill.

# data[].attributes.body
Today I work from 8.30am until 5.30pm.

Next, I continue with my previous work that is I organize the Umrah this April because there are increasing jemaah for Umrah this April so I will make sure to always up to date with the jemaah.

After that, I help organize arrange the portfolio for company profile Rabbani Travel & Tours.

Furthermore, I practice book ticket for Malaysia Airline.

# data[].attributes.body
Today I work from 8.30am until 5.30pm.

Besides that, as usual I continue with my work that is I organize the Umrah this April because there are increasing jemaah for Umrah this April so I will make sure to always up to date with the jemaah.

After that, I help the staff organize Umrah this March.

Furthermore, there are few jemaah come to the office to pick up their bag so I help the staff packing the right beg for the jemaah who go Umrah this month.

# data[].attributes.body
Today I work from 8.30am until 5.30pm.

Next, I continue with my previous work that is check the document for passenger who go to Umrah this April, what document need to be settle so that we can proceed with the visa for the customer without any trouble.

After that, I help the staff book ticket for KKM who is departure at 19 March and return at 21 March from Kota Bharu to Kuala Lumpur and Kuala Lumpur to Kota Bharu.

Besides that, I help the staff packing bag for passenger this month because the passenger Umrah this month come to the office to collect bag that we provided.

# data[].attributes.body
Day off.

# data[].attributes.body
Today I work from 9.00am until 1.00pm.

Today Our supplier bag from Klang came and give us 41 bag for jemaah this Umrah on March. Tomorrow at Dato' Rashdan house have a class for Umrah and whoever want to go need to reply on whatsapp first because need to key in how many food that need to be prepared.

# data[].attributes.body
Today I work from 8.30am until 5.30pm.

I'm still continue my work in collecting more document from jemaah this April and I need to key in the data to my Microsoft excel and words.

# data[].attributes.body
Today I work from 8.30am until 5.30pm

Today I go to rey-z travel to send some document to them in order to proceed with the visa for this month Umrah.

Next, I continue my work that is handle the Umrah on April. There are increase jemmah in April so I need to always up to date with the progress.

# data[].attributes.body
Today I work from 8.30am until 5.30pm.

Today I continue with my previous work that is continue with my Umrah this April and help the staff with Umrah on March.

Besides that, I also learned how to create letter for jemaah to apply holiday because they will go Umrah this April.

# data[].attributes.body
Today I work from 8.30am until 5.30pm.

As usual I updated the document Umrah this April. I key in the data into my document.

# data[].attributes.body
Today I work from 8.30am until 5.30pm.

Next, one of the staff, Madam Amirah teach me how to key in invoice
for Agent Commission for Sales of Tickets for IATA in Microsoft Excel.

Besides that, I continue with my work doing the document Umrah this April.

# data[].attributes.body
Day off.

# data[].attributes.body
Today is Saturday so I only work from 9.00am until 1.00pm.

Today i just update all the important document for Umrah this April.

# data[].attributes.body
Today I work from 8.30am until 5.30pm.

I learned to record the document Umrah this April into microsoft word and excel.

Besides that, I help the staff for Umrah this month. I learned more about Umrah indirectly.

# data[].attributes.body
Today I work from 8.30am until 5.30pm.

In the morning, I learned more about GALILEO system.

During lunch, we all celebrate Hafiz practical student from UITM because he had already completed his practical study at Rabbani Travel & Tours.

After lunch, I recorded the payment,document Umrah for April and November.

# data[].attributes.body
Today I work from 8.30am until 5.30pm.

Firstly, I recorded the payment that made by the customer for Umrah this April. I learned how to record to the system and put in a certain file.

Secondly, I learned to do the filing from February document to record to the file.

Thirdly, with the help of one of the staff, Madam Amirah. She teach me how to record payment, do the request for payment (RFP).

# data[].attributes.body
Today I work from 8.30am until 5.30pm.

First, In the morning I update all file,document that involve people go Umrah 19 March.

Secondly, I learned booked flight Air Asia.

Thirdly, I update all the file on February this month such as itinerary, warant, the form from Malaysia Airline, Air Asia, Malindo. I arrange the file follow the date that stated at the document.

# data[].attributes.body
Today I work from 8.30am until 5.30pm.

Next, I learned how to do the ticketing book flight using different airline that is Malindo Air.

After that, I learned about agent coupon that need to be recorded every month so that our free lance can get the commission from their effort.

Besides that, after lunch break, me,my colleague and staff went to Nat Tour to collect passport and visa from them.

Tonight, Two staff from Rabbani are required to attend the airport duty at KLIA2 so that the process of check in or the process customer go Umrah this month run smoothly.

# data[].attributes.body
Day off.

# data[].attributes.body
Today i went to work on time 9.00am.

Today work time only from 9.00 am until 1.00pm.

After that, today not much of work need to do, I just want to update with all the work at the office and learn more about how the travel agency operate.

# data[].attributes.body
Today I go to office on time 8.30am. Today work time office only from 8.30am until 5.30pm.

Furthermore, I learned how to draft formal letter to the agent Rabbani Travel. I looked out at the internet on how to do formal letter and ask the staff whether the formal letter are good enough or not.

Next, like usual I do the ticketing and practice using GALILEO software so that it can get easier for me.

# data[].attributes.body
Today I go to office on time at 8.30am.

After that, I learned about key in the data form for Umrah this March to microsoft excel and word. I arrange the passport according to the package.

# data[].attributes.body
Today i learned how to book a ticket Malaysia Airline with the passenger have a adult,child and infant. The formula is quite different from booking adult only but i managed to handle it with the help of staff at Rabbani Travel.

# data[].attributes.body
Today my colleague, Hafiz showed me what document need to be done to go to umrah such as document customer need to complete their visa requirement.

# data[].attributes.body
Today i learned about how to do the quotation about the fare/price booking flight on a certain date using Malaysia Airline. I also practice book ticket flight Malaysia Airline using Galileo. Besides that, my colleague, Hafiz taught me how to handle people, document, important things that need to be completed.

# data[].attributes.body
Day off

# data[].attributes.body
Today is saturday so i only worked for only 4 hours that is from 9am until 1pm.
Next, I practice booking flight using Galileo. Practice make perfect.
After that, I checked the document who visit the umrah this month.

# data[].attributes.body
Today i learned how to check, upload warrant in Malaysia Airline and Air Asia. I also learned how to book a ticket at Air Asia. I helped my colleague in doing visa for people who go to umrah this month.

# data[].attributes.body
Day off because got fever.