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OFFDAY

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Today my shift change. It start 3pm until 11pm. At first i really dont know what to do.

The night duty is different with day duty.. at night we need to wait for customer call for need such as extra bed, extrs towel and other.

For the first time i can ride the lift because i just follow my supervisor madam robiah. She guide my like my mom. Very soft spoken.

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Second day night shift and tonight really busy because many guesr want extra water , towel , sejadah.

I need to move the freezer when the guest make complaint the freezer is broken.

I work together with my supervisor kak Robiah

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There were three supervisor kak Robiah, Kak Ina and Kak Aizan.

Not really busy because only need to be sent sejadah. Because not have to much work i need to pack cofee set and set bath

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Today i learn how to clean the toilet. I do the toilet with kak ecah. I need to learn more to make more faster and more clean than today.

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OFFDAY

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18 room off cek out. Today together reen i clean ground floor.

i do bed and several toilet.

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Today i do two floor. Second A floor have only 1 occupied room number 211 together with reen.

After that i do bed making at Firsf A which is hace 26 room. First A are finished renovation. We need to clean soon.

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18 room of occupied with Riski. Do double bed making. Double bed making with Riski.

Riski is one of the indon worker. The Riski work really - really fast and tip too. Different with several staff, Riski will make sure our work done before 3pm before vheck in.

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Fisrt time work with kak Aizan with night shift , 3pm until 11pm.

Weekend night little bit busy to fulfill gueat need such as baby cought , sejadah, hair dryer.

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Weekend too many room. Supervisor Kak ina, Kak ecah and me doo 23 check out room and 11 occupied. There were very rushing and need to be fast.

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OFFDAY. Even offday the head of kem nemo mr. Mat yasin want us to move next kuarters.

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First B floor with Mr. Riski and Wahyu. Only 10 check out and 11 occupied

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28 occupied which is from SPR and JABATAN ALAM SEKITAR

I do the bed making with irfan Second A floor

also wipe and mop the floor

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26 check out and 1 occupied.

In the morning we do the bed making first before their meeting end at 10am.

after 11.30 all the guest in Second A  floor

only 238 occupied

i clean which is bed making , mop and wipe

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I do occupied two floor. 3 occupied from First A Floor and 5 room occupied from Second B floor.

there were 10 room check from first A floor.

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today just two of us which is Cheqa also training from UMT do the first A floor with 10 check out and have 2 room vm.

vm room is vehicle maintenance room which is the maintenance staff duties are to inspect and repair various energy system which is lighting, plumbing and other.

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today with Cheqa i do the ground floor

18 check out and 4 occupied.

i do the bed making and Cheqa do the toilet

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OFFDAY

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For today i do all clean room because there were only 3 check out and 1 occupied on the ground floor

Firstly if enter the room need to clean the trash and open the window.

after that, clear the pantry and refill the mineral water and cofee set.

wipe the dusty utensils and furniture in the room.

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first time the ground only have 2 check out and 2 occupied.

start this day i learn to clean the toilet. i know the Mp which is Multipurpose cleaner. i need to clean toilet bowl with pad and need to change the shower curtain.

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With other trainee name Diana do the ground floor

i do clean the pantry and toilet. we work together which is Diana do the bed making and sweeping the room

11 check out and 4 occupied

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Today with wahyu i do the Fisrt A floor..

there 11 check out and 4 occupied

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today were 29 room of check out and many blocking room and 4 occupied.

i do the toilet and clean the pantry on ground floor

i also wipe and mopping the floor

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16 check out in ground floor and 11 occupied

At ground i clean the toilet and irfan with kak ecah do the bed making and i do the mop also clean the toilet.

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The school Holiday have been start and housekeeping hired several part time.

There 2 part time in ground floor which is kina and ecah.

28 check out and 4 occupied

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18 check out and 13 occ

I take turn with kak ecah to clean the toilet and do bed making

the part time do the wipe and mopping the floor.

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24 check out and 8 occ

As usual i do the toilet clean and also do the bed making

other than that i settle the towel after the room is done

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1 week of school holidays make me tired and exhaustion.

25 room check out and all blocking.

we need clean the room before 3pm

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10.am..

Briefing from cik ika..

Cik ika is one of the person in charger human resource of trainee.

She show the place of de rhu and kuartes also give  the informatiom about de rhu and allowonce. The trainee will give rm10 per day and minus rm30 for kuartes.

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19 check out and 16 occupied

the report show the type of the room

deluxe room or superior room and also the type of bed in the room which is double bed or twing single bed.

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Introduce

Cik ika introduce to housekeeping department..

Our head housekeeping department ia Mr.abd razak and our sv is Mrs. Na, Mrs Bi, mr irfan , mrs ecah

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16 check out and 2 occupied

clean the toilet using Mp (multipurpose liquid) and whipping the room.

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Start with mrs irfan at ground floor with 14 room of occupied and 6 check out.

Learn about how to approach your guest who in room which is occupied room.

Mr. Irfan also teach how to do bed making n wipe from pantry to last stand mirror in room.

occupancy room is 43.83% which is about 71 room are sold.

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Today the guest really late check out make me exhausted. The check out time at 12 noon.

The guest out 2pm and we only have 1 hour to ready all the room on second floor before 3pm.

The last room really late after 3pm and the guest already waiting at the lobby.

there about 70 room are sold today. the percentage occupancy is 43.21%

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Start with second floor 16 occupied and after that help ground floor have 26 cek out need to be ready before 3pm.

we have to work in team work.

We divide our work:

Reen- bed with kak ecah

Me: wipe and sweep

Cekqa-: sweep and mop floor

Rabiatul: clean toilet

most important and challenge about teamwork is time and attitude.

there about 103 room are sold , 63.58% sold.

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19 occupied room and 5 cek out.

Today get to know several of staff housekeeping from indonesia.

There 4 staff is Wahyu, Rizky , Atikah , Hendry. Work with them make me realise my work a little bit slow and mess. Their job are really tip top and faster.

They can make bed in 1-2 minute only. I learn more and more about their job.

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24 cek out room and only one occupied.

Even though there are many cek out, the guest are cek out early and make our job easy. There are 3 person on second floor  which is cik reen and cik irfan.

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Today have 20 room cek out and only 3 occupied. work together with riski and wahyu. the gueSt also left a bottle of coke in mini bar.

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yeah... finally offday

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First time work with cik Atikah.

we clean First A because need to open soon in march. we take in the iron board, glass, mop and wipe the room. the renovation floor done by 1.30..

i pack set cofee and set bath before back to kuarters at 5pm

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Today start ground floor with cik eyqa, and cik robiatul. Today 11 room cek out and 4 occupied.

i only wipe sweep the room

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today no part time staff hired

there only irfan kak ecah

28 check out and all blocking

i do the toilet and mopping

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11 check out and 4 occupied

kak ecah offday

i clean toilet and make bedsheets also change the pillow case.

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18 check out and 3 occupied

mostly i will do the toilet and mop the room.

after i finished occupied room, kak ecah will help the check out room.

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today i do 3 occupied and 21 check out

i do clean the toilet and mop the floor room

other than that, i wipe the pantry..

in the morning i do with reen because kak ecah have urgent matter.

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I do the ground floor with kak ecah and Hani. Hani first day in housekeeping department.

18 check out and 2 occupied.

There only one occupied check out.

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today housekeeping hire 4 people for part time because weekend day.

in ground floor ,  4 people included me clean 33 room check out

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today is very challenging because i and kak ecah only in ground floor need to finished more than 30 room of check out.

the ground floor have total 36 room

the first B 36 room and Second B 32 room

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OFFDAY

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only two staff and one trainee work for today

12 c/o and 12 occ

we need work together to finished 3 floor before 5pm

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there is 11 occpied and 20 check out

the challenges is when the room are more than max people inside one room. for example only one room but the people inside is 8 people, that really challenges when u need to clean occupied room where have people

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today not busy day,  only a few room , 3 occupied and 6 chekout..

after that i help another floor second B

after all the floor is ready to be sold, i back to office to make pack of amenities.

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7occ and 18 check out

clean toilet

change bed cheet

wipe

mop floor

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first A floor have 13 occupied

second A 16 occupied and 6 c/o

two extra bed and 1 iron , 1 iron board

take towel from laundry

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there is 8 occ and 10 check out

i wipe the dressing table and dressing mirror after that i clean the toilet.

before back home, the trolley must be full like take bed sheet and amenities

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15/4/2019

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Offday🤩🤩🤩

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15 c/o

13 new arrival

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11 occ

2 c/o

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9 occupied an 14 check out

clean the toilet

wipe dressing table, laundry, amenities

mop floor

take towel in laundry

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at the morning i already finished with reen settle the Floor First A

after lunch, reen help at floor Second B and i help kak ecah at ground

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today very busy, but the some guest want the housekeeping to help their luggage and most of them are citizen. only for groung floor are busy.

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OFFDAY

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today only one check out and 11 occupied

i do the bed making and wipping for check out and the part time which is salwa do the toilet

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all the room floor First A is occupied which is have 23 room

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14 check out and 19 occupied

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today part time help for clean 20 check out room.. and need to clean all room from number 101-112

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before i change department to front office, the hod of housekeeping and all supervisor clear the furniture at floor First A1 for renovation.

at the morning , i settle first the occupied room

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Today i change department from housekeeping to front office or reception desk. Many thing i learn from guest ambassador who is Miss Syahirah.
1- Answering telephone have internal and external call
2- Type of room and Rate Room
-for superior
-for deluxe room
-suite have only two room which is only have 1 king and 2 super single twin

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emergency leave (already informed to mrs. aspalela i take offday for 2 day because have family problem)

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Learn about rate of goverment

-Superior room RM170
-Deluxe room RM220
-Family Suite RM420
-Suite RM300
-Family Deluxe RM 240

other than that i learn how to make key room from system computer Micro Fidelio Suite 8. All the management such as booking reservations, guest check-in/check-out, room assignment, managing room rates, and billing  are using system Micro Fidelio Suite 8.

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Greeting Guest
-Formal- i need to learn how to approach the guest for online and call booking.
- i have been taught about pool tag and breakfast which is in how to explain to guest.

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Today the challenges for me is how to welcome foreigner guest.

Mr.Amirul also taught about booking confirm by call the guest to confirm the room. Confirm booking only for call booking not for online.

the guest who booking online cannot cancel the room by the counter front office but need to refer the apps guest use such as traveloka.

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i need to know the steamboat price and swimming pool price.mostly today the guest only ask where the hall for their event and i just need to refer the event order.

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First Ramadan all the training in all department involve in banquet F n B. Today event are for all the staff De Rhu Beach Resort for iftar. i need to setting table , clean buffers, arrange number table and bring the guest to their table.

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today is the day when i need serve the real guest

i wipe the plate and cutlery

i setting the table at orkid hall

the number of pax of guest around 30

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today around 20-30 pax guest

we have two shift to split who are going to iftar.

after clear buffer we need to change the buffer clothes

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today around 40-50 pax

use only orchid hall

around 9-10 traning in F n B department

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after wipping the plate and cutlery

we check the buffer to add all the plate and cutlery espcially ice tong

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OFFDAY

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today have a group under Puan Norsharifahanim about 105 pax in raffeslia hall.

other pax about 20-30 pax in orchid Hall

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the challenges is we need to serve the vvip from gateaway companiey about 20 vvip.

the vvip setting table need to be prepare properbly

about 150 pax include 30 pax from orchid hall.

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80 pax from perfect emerald sdn bhd.

33 pax from niosh and family mod Mr. Encik Abd Razak.

30-40 pax in orchid Hall

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arrive work at 3pm , first thing the trainee do is wipe the plate and cutlery

after that make sure the cutlery at buffers is enough

take the stock such as sugar and napkin at purchasing

make teh tarik and nescafe tarik

today i was assigned at orckid hall

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today use 3 hall which is amphiteater ( bigger hall near beach), rafflesia and orkid hall.

there is 350 pax in amphiteater hall, mostly training boys and staff are there.

i will assign at rafflesia hall. before guest came, i need to make sure wipping the plate, and cutlery enough like ice tong, spoon, bb plate, fork, dessert plate and have underliner plate.

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occupancy today 466 pax

today need to take the stock in purchasing room, before that need to double check the stock and take signature from Mr. Azman.

that material like sugar and other need to be count and save in oriental room at cofee house

need to be ready 8 tupe of cold drink like, lemon laici, grape, blue lagoon, sirap selasih, spring apple, bandung, mango lassi,

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only for One hall which is orkid hall for 218 pax.

for iftar usually i take second shift after first shift already done.

near the hall already have two trolley for plate. At trolley have two dustbin , one for cutlery such as fork and spoon and other for leftovers.

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256 pax for two halls.

will assign at rafflesia hall. before guest came, i need to make sure wiping the plate, and cutlery enough like ice tong, spoon, bb plate, fork, dessert plate and have underliner plate.

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360 number of pax

i at rafflesia hall. before guest came, i need to make sure wiping the plate, and cutleries enough
: like ice tong, spoon, bb plate, fork, dessert plate and have underliner plate.

i  also wiping and clear buffer cloth

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second last buffer, clear the decoration and collect all the flyer ramadan, start on promotion buffer raya.

setting the table, about 180 number of pax

take care buffer cutleries,  collect the plate and wipe the buffer glass.

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today is the last day buffer and iftar ramadan, only about 100 pax.

clean all the tablecloth and buffer cloth to the buffer.

take all the cutleries and decoration like light and other to the coffee house and store ariental.

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after that make sure the cutlery at buffers is enough

take the stock such as sugar and napkin at purchasing

Not very busy day, only 87 pax in orkid hall

after iftar, i wipe the glass table buffer and wipe plate and cutleries for tomorrow.

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more than yesterday, 215 pax for iftar in De rhu Beach Resort.

as usually make sure check the cutleries and plate and welcoming the guest at door. usually two staff or trainee will wait guest at door for name reservation and open the door.

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4 halls include the arcade, cempaka hall , raff hall and orkid hall with 481 paxs.

in arcade a little bit challenges when the place is really fit. usually only two people in arcade place. today i was assign to collect plate guest.

after iftar in teamwork wipe the plate and change cloth of buffer.

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today 546 pax .( cempaka hall, orkid hall, arcade hall and rafflesia hall.

in F n B department the Senior teach how to approach the guest and the most important is smile even though tired.

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number of reservation is 218 pax.

Usually at 6pm i make the teh tarik and nescafe for hot drink for two set.

other than 8 cold water and 2 hot water, i will assign to take the baby chair from orkid hall to rafflesia hall.