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Through communication and coordination, joint-team decision making will establish a more effective team function and decrease chances for conflicts to arise.

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Conflict management is an essential skill in resolving conflicts among nurses, healthcare professionals, and patients; it requires critical thinking. It is essential for nurses in leadership positions to understand the skills and importance of conflict management to promote a positive working environment and effective team functioning.

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The ability of proper conflict management during power relationship conflicts will consequently result in more authentic leadership, decreased medical error, increased patient safety, and optimal patient care by healthcare providers; thus creating a stronger teamwork environment (Shapira-Lischinsky, 2012).

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The four components of authentic leadership are self-awareness, relational transparency, balanced information processing, and internalized moral perspective.

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As with any relationship, trust and respect are essential components for individuals being delegated responsibilities by a superior. If a conflict arises, staff members would be more compliant with the nurse leader’s delegation and means of resolution.

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For emotionally intelligent individuals to be successful leaders, it is imperative to develop conflict management skills, including the ability to negotiate and to critically and creatively think.

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Baddar, F., Salem, O. A., & Villagracia, H. N. (2016). Conflict resolution strategies of nurses  in selected government tertiary hospital in the Kingdom of Saudi Arabia. Journal of Nursing Education and Practice, 6(5), 91-99. doi: 10.5430/jnep.v6n5p91

Billikopf, G. (2014). Conflict Management Skills. Retrieved from https://nature.berkeley.edu/ucce50/ag-labor/7labor/13.htm

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Castle, S. (2015, Oct 16). Nurse conflict. [Video file]. Retrieved from https://www.youtube.com/watch?v=RYM2l_70qVs

CPP, Inc. (2014, March 5). Four tips for managing conflict. [Video file]. Retrieved from https://www.youtube.com/watch?time_continue=10&v=QJiJ95mHftE

Elrick, L. (2016, February 16). Teamwork in nursing: How to be a key contributor in your unit. [Blog post]. Retrieved from http://www.rasmussen.edu/degrees/nursing/blog/teamwork-in-nursing/

Finkelman, A. (2012). Leadership and management for nurses: Core competencies for quality care (2nd ed.). Upper Saddle River, NJ: Pearson Education, Inc

Greenberg, M. (2012, April 6). Six qualities leaders need to be successful. [Photograph]. Retrieved from https://www.pinterest.com/pin/271693789991730467/

Kemp, E. (2015, August 29). Conflict resolution – nursing. [Video file]. Retrieved from https://www.youtube.com/watch?v=YPPl3j_jkDM

Kim, W., Nicotera, A. M., & McNulty, J. (2015). Nurses’ perceptions of conflict as constructive or destructive. Journal of Advanced Nursing, 71(9), 2073-2083. doi: 10.1111/jan.12672

Pinsdaddy. (2017). Daniel Goleman’s emotional intelligence. [Photograph]. Retrieved from http://www.pinsdaddy.com/bonvictorblogspotcom-daniel-golemans-theory-of_zWlKOWjnqMYLkKGx8EXZJchAq7OlctqHQt15uo*mMqo5VY%7C5889cyFdca1BZGwwPicZgIHQ7yTWpNNM97QGveQ/Xk1fzhEl6Uj8fBzfIvvn1tLr6ASGNPVvOav%7CPPBww0dhdPPRZvHBNHAVwGrnjiN1dblVG6Tzm0kE1fFPDzI55B0NKjlgyJucO50dtpVW7whbNYEJUIcGDNxZqjB1tm7x0aKEhO6onWxX8z1UZVIPHQBaANnEyjqQ5u4CciCFTa0/

Rakif, A. (2015, September 20). Conflict management (funny animated). [Video file]. Retrieved from https://www.youtube.com/watch?time_continue=1&v=GnB3MpUfv_k

Richards, M. (2017, January 26). The seven qualities authentic organisations and brands share. [Blog post]. Retrieved from http://www.tmpmagnet.co.uk/blog/2017/01/the-seven-qualities-authentic-organisations-and-brands-share

Shapira-Lishchinsky, O. (2012). Simulations in nursing practice: Toward authentic leadership. Journal of Nursing Management, 1-10. doi: 10.1111/j.1365-2834.2012.01426.x

teacherspayteachers.com. (2014). Conflict resolution steps. [Poster]. Retrieved from https://www.teacherspayteachers.com/Product/Conflict-Resolution-Steps-Poster-FREE-1223917

Vagt, J. (2013, July 30). Effective collaboration. [Video file]. Retrieved from https://www.youtube.com/watch?time_continue=1&v=8Amu3UBj-qw

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A strong, skilled nurse leader is needed to adequately delegate tasks to team members and avoid possible conflicts. In order to produce beneficial patient outcomes, an interconnected rapport must be established among nurses and physicians (Baddar, Salem, &Villagracia, 2016). Through conflict management, nursing teams are likely to work more efficiently amongst each other and provide better care to their patients.

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Uploaded by Shannon Castle on 2015-10-16.

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University of Colorado Anschutz Medical Campus

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Stage Model of Change Unfreezing Changing Refreezing

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Created using PowToon -- Free sign up at http://www.powtoon.com/youtube/ -- Create animated videos and animated presentations for free. PowToon is a free tool that allows you to develop cool animated clips and animated presentations for your website, office meeting, sales pitch, nonprofit fundraiser, product launch, video resume, or anything else you could use an animated explainer video.

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When conflicts arise, it is important for the nurse to be aware of how this may impact team dynamic and the possible means of resolution. Conflict management is a learned skill that requires critical thinking. Standard goals of conflict management include the elimination of conflict and ability to meet patients' needs (Finkelman, 2012, p. 363).