# data[].attributes.headline
borang c from manager reservation department

# data[].attributes.subject
borang c from manager reservation department

# data[].attributes.body
OFF DAY!!

# data[].attributes.body
RPH LEAVE FOR ELECTION DAY!

# data[].attributes.body
RPH LEAVE FOR ELECTION DAY!

# data[].attributes.body
RPH LEAVE FOR ELECTION DAY!

# data[].attributes.body
RPH LEAVE FOR WESAK DAY!

# data[].attributes.body
- need to take the phone call and help them do the direct booking.
- need to put the reservation room through online travel agent and put it into the computer system.
- need to filing all the attachment into the file according to the date arrivals.

# data[].attributes.body
- need to answering the phone call and help them do the reservation room.
- need to do the confirmation letter and send it to the guest through whatsapp.
- need to manage the incoming message through email.
- help to updating the pax and do the routing to the guest.
- learning in changing the rate code for the group.

# data[].attributes.body
- need to answering the phone call and help them do the reservation room.
- need to do the confirmation letter and send it through whatsapp or email.
- need to manage the incoming email through email.
learning to the the booking through revato.

# data[].attributes.body
-need to answering the phone call and help them do the direct booking.
-need to updating the pax and do the routine for the group.
- put the booking in online travel agent into the IFCA system.
- need to manage the incoming message through email and whatsapp.

# data[].attributes.body
- need to answer the phone call and help them do the reservation room.
- filling all the attachment into the file according to the date arrivals.
- need to manage the incoming message through email and whatsapp.
- help to updating the pax and do the routine for the group.

# data[].attributes.body
- need to answering the phone call.
- filling all the attachment into the file according to the date arrival.
- need to manage the incoming message through whatsapp.

# data[].attributes.body
- need to answer the phone call and help them do the reservation room.
- need to file all the confirmation letter into the file arcording to the date arrivals.
- need to put the reservation room in online travel agent into the IFCA system.

# data[].attributes.body
OFF DAY!

# data[].attributes.body
PUBLIC HOLIDAY LEAVES.

# data[].attributes.body
- need to take the phone call in answering the phone call and help them do the reservation room.
- need to check in the due in list to make sure that all the guest that are reserve their room in booking.com are pay their payment before check in.
- need to manage the incoming message through whatsapp.
- need to put the reservation in online travel agent into the system.

# data[].attributes.body
- need to take the phone call and help them do the reservation room.
- need to call to the customer to comfirm of their booking and ask them paid the payment for those their credit card can't be charge by us.
- need to manage the incoming message through whatsapp.

# data[].attributes.body
- Take the phone call in answering the question and help them do the reservation room.
- do the confirmation letter after done reserve room and send it through whatsapp.
- need to answer inquiry from whatsapp.
- help to updating the pax and do the routine for the group.

# data[].attributes.body
- take the phone call in answering the guest question and help them do the direct booking.
- Do reservation failing according to the date arrival once done key in into the system.
- need to manage the inquiry from whatsapp.

# data[].attributes.body
OFF DAY!

# data[].attributes.body
- Take the phone call in answering their question and help them do the reservation room.
- Do reservation failing according to the date arrival.
- Help to updating the pax and do the routine.

# data[].attributes.body
- need to take the phone call and help them do the reservation.
- Do the failing reservation according to the date arrival.
- need to updating the pax and do the routine for the group.
- need to manage the inquiry from whatsapps.

# data[].attributes.body
- answering the phone call and help them do the reservation room.
- Manage the incoming inquiry from whatsapp.
- help to print and scan the document into the computer.

# data[].attributes.body
- Take the phone call in answering the question and help them do the reservation room.
- manage the inquiry from whatsapp.

# data[].attributes.body
Take the phone call in answering the question and help them do the reservation room.
- manage the inquiry from whatsapp.

# data[].attributes.body
- i need to take the phone call who looking from the hotel information or make reservation.
- need to manage the incoming message through whatsapp.

# data[].attributes.body
OFF DAY !!!!

# data[].attributes.body
- I need to take the phone call from guest that lokking for hotel information or make reservation.
- need to manage the incoming mssage through email.
- help to updating the pax and do routine.

# data[].attributes.body
- need to take the phone call from guest who are looking for room information
- need to manage the incoming inquiry through email.
- need to updating the pax and do the routine for the group.

# data[].attributes.body
-need to take the phone call from guest who are looking for room information
- need to manage the incoming inquiry through whatsapp.
- need to updating the pax and do the routine for the group.
- need to do the failing according to the date arrival.

# data[].attributes.body
-need to take the phone call from guest who are looking for room information
- need to manage the incoming inquiry through whatsapp.
- need to updating the pax and do the routine for the group.
- need to do the failing according to the date arrival.

# data[].attributes.body
-need to take the phone call from guest who are looking for room information
- need to manage the incoming inquiry through email.
- need to updating the pax and do the routine for the group.
- need to do the failing according to the date arrival.

# data[].attributes.body
-need to take the phone call from guest who are looking for room information
- need to manage the incoming inquiry through whatsapp.
- need to updating the pax and do the routine for the group.
- help to print the attachment and scan the attachment into the computer

# data[].attributes.body
-need to take the phone call from guest who are looking for room information
- need to updating the pax and do the routine for the group.
- need to do the failing according to the date arrival.

# data[].attributes.body
-need to take the phone call from guest who are looking for room information
- need to manage the incoming inquiry through whatsapp.
- need to updating the pax and do the routine for the group.
- need to do the failing according to the date arrival.

# data[].attributes.body
-need to take the phone call from guest who are looking for room information
- need to manage the incoming inquiry through email.
- need to updating the pax and do the routine for the group.
- need to do the failing according to the date arrival.
- learning the reservation for fit for travel agent and learn to do the proforma and send it to the travel agency company

# data[].attributes.body
-need to take the phone call from guest who are looking for room information
- need to manage the incoming inquiry through whatsapp.
- need to updating the pax and do the routine for the group.
- need to do the failing according to the date arrival.

# data[].attributes.body
- I need to take the phone call and help them do the booking.
- i also help them to print and scan the paper.
- I also need to key in the online booking into the computer.
-

# data[].attributes.body
OFF DAY!

# data[].attributes.body
- I need to take the phone call and help them do the booking.
- I need put the online booking into the computer system.
-   I also need to manage the incoming message through email. I need to print out the booking and key in into the computer system. I also need to forward the payment and answer all the enquiry in the email.

# data[].attributes.body
- I need to take the phone call and help them do the booking.
- I also need to put the online booking into the IFCA system.
- Need to help to scan and print the required document.
- Need to updating the pax and do the routing for group booking.

# data[].attributes.body
- I need to answering the phone call and help them do the booking.
- I also need to key in the online booking into the IFCA system.
- I also need to filling all the attachment.
- help to scan and print the document.

# data[].attributes.body
- As usual, i need to answering the phone call and help them to do the reservation room.
- I also need to put the booking in online travel agent into the IFCA system.
- i also need to filing all the attachment into the file according to the date arrival

# data[].attributes.body
- I need to take the phone call and help them do the booking.
- I also want to manage the incoming message through whatsapp.
- i also help to scan and print the document.

# data[].attributes.body
- I need to take the phone call and help them do the booking.
- I also want to manage the incoming message through email.
- I also need to filing all the attachment in to the filing.

# data[].attributes.body
OFF DAY!!

# data[].attributes.body
Today i will take the phone call in answering the question asking by the guest and help them do the reservation room. I also filling all the attachment into the filling according to the date arrival. I also have learning new booking which is fave. When the guest want do the booking by using the fave, they need to send the email to us for the reservation room. After we receive the email, i need to redeem the fave voucher and help them do the booking. For this booking, they also need to paid for the deposit and also surcharge if they use it in peak season. This voucher also cannot use in super peak. After done reservation room, i need send one confirmation letter and send it to the guest through email.

# data[].attributes.body
Today, i need to answer the phone call and help them do the reservation room. I also need to do the reservation room. I also need to filing all the attachment into the file according to the date arrival. I also need to manage the incoming message through whatsapp.

# data[].attributes.body
- take the phone call to help them do the reservation room.
- filing all the attachment into the file according to the date arrival.
- manage the incoming message through email.
- help to updating the pax and do the routing for the travel agent's group.

# data[].attributes.body
- Take the phone call to help them do the reservation room.
- manage the incoming message through whatsapp.
- do the reservation room from great deal.
- help to charge the payment by using credit card and posting it inti the system.

# data[].attributes.body
- take the phone and help them do the reservation room.
- help to manage the incoming message through whatsapp.
- help to updating the pax and do the routing for the group booking.
- put the online booking received by email into IFCA system.

# data[].attributes.body
- take the phone call in anwering their question and help them do the reservation.
- manage the incoming message through email.

# data[].attributes.body
- today madam hanidah was come to visit us at bayou lagoon. She was  asking us what the progress in doing the internship job.
- taking the phone call in answering the phone call and help them do the reservation room.
- manage the incoming message through whatsapp.

# data[].attributes.body
- take the phone to answer the question asking by guest and help them do the reservation room.
- manage the incoming message through email.
- help to updating the pax and do the routing for the group.

# data[].attributes.body
- take the phone call and help the customer do the reservation room.
- manage the incoming message through the email.
- try to charge the payment that are using the credit card and posting it into the system once done charge the payment.

# data[].attributes.body
- take the phone call in answering the phone call and help them do the direct booking.
- manage the incoming message by whatsapp and help the customer to remark their payment in the IFCA system.
- help to updating the pax and do the routing for the group.
- learned to do the cancellation for the group.

# data[].attributes.body
OFF DAY!

# data[].attributes.body
- need to take the phone call and help them do the reservation room.
- need to manage the incoming message by whatsapp.
- help to do the reservation for the online travel agent.

# data[].attributes.body
- need to take the phone call and help them do the reservation room.
- need to manage the incoming message by whatsapp.
- help to do the reservation for the online travel agent.
- need to done the confirmation letter and send it to the guest after done the reservation by call

# data[].attributes.body
OFF DAY!

# data[].attributes.body
- need to take the phone call and help them do the direct booking.
- learned to redeem the voucher fave in fave website and do the reservation by using fave.
- need to manage the incoming message through whatsapp.

# data[].attributes.body
- need to take the phone call in answer the question asking by guest and help them do the reservation room.
- manage the incoming message through whatsapp.

# data[].attributes.body
- need to take the phone call in answering the question and help them do the reservation room.
- need to do the confirmation letter after done the reservation room and send it through the whatsapp or email.
- need to manage the incoming call through the whatsapp.
- do the booking for the great deal.
- remark their payment in the IFCA system.
- help to updating the pax and do the routing for the group.

# data[].attributes.body
- need to take the phone call and help them do the reservation room.
- help to contact the customer and asking for their payment for those the credit card cannot be charge.
- help to charge the payment who used their credit card and posting it into the IFCA system.
- need to manage the message through the whatsapp.

# data[].attributes.body
- need to take the phone call and help them do the reservation room.
- need to do the confirmation letter and send it to the guest through whatsapp.
- need to filing all the attachment into the file according to the date arrivals.
- help the front office to find the unit owner voucher.
- need to manage the incoming message through whatsapp.
- put the reservation room through the online travel agent into the system.

# data[].attributes.body
- need to take the phone call and help them do the direct booking.
- need to do the confirmation lettet and send it to the guest through whatsapp or email.
- need to manage the incoming message through whatsapp.

# data[].attributes.body
OFF DAY!

# data[].attributes.body
Today, I had been taught to use the photostat machine to scan the document into the computer. I also do the updating the pax for the chinese group and do the routine to make it easy to front office when they want to check in the chinese group.

# data[].attributes.body
As usual, i will answering the phone call in term of the room rate and help them to do the reservation room. I also learning in how to updating the pax for the china group and do the routing. I also need to scan the document into the computer.

# data[].attributes.body
Today, i have learning to do the direct booking which is the unit owner. The unit owner voucher is the owner purchase one of the unit in this hotel and sells it to their customer. This voucher is just for room only and not included the waterpark and breakfast. Before i do the booking for this unit owner, i need to check for the allortment first before do payment because this resort have set the limited room to this unit owner. After check, i will do the booking by asking them for the the number of unit owner  and all the requirement needed when do the booking. At here, i need to requested the deposit payment 5 days before check in. I also need to tell the guest for the surcharge if the guest use the low season unit owner in peak season unit owner. After done the booking, i need to do one confirmation letter and send it to the guest and write down the type of room request by guest according to the date arrival into the allortment file. Besides, i also will take the phone call and do the online booking into the system.

# data[].attributes.body
I had been safely arrived bayou lagoon park resort at 8.30a.m. I need to report on duty in human resources department. The ice breaking have been carried out between umk student and human resources officer. The human resources officer was briefing us the history of bayou lagoon and divide us into three department which is housekeeping, reservation and front office. They also touring us to round the bayou lagoon. After touring, human resources officer was bring us to our own department to start our duty. In reservation department, assistant manager, miss sherry had been briefing for the price of all type of room in low, peak and super peak season. I also try to look for how they answer the phone call and do the reservation room.

# data[].attributes.body
- As  usual, i will take the phone call to answer the question asking by guest.
- I also do the direct booking that request by guest.

- Mr Rick have been explained to us how to answer the phone when customer want do the cancellation of their booking.

# data[].attributes.body
OFF DAY.

# data[].attributes.body
- As usual, i will take the phone call to answer the question asking by guest.
- I also do the direct booking request by guest.
- I also have learned in doing the cancellation if customer request to cancel booking.
- I also put the online booking into the IFQA system.
- I also filling all the attachment into the file according to the date arrival.

# data[].attributes.body
Today, my shift start from 9 am. I had learnt on how to great the customer when they call in to the reservation department to ask for the package and do the booking.  I also learn how to explain to the guest for the package by using PPPPT ( pick the rate,  price,  package,  payment and term.)

# data[].attributes.body
As usual,  I will take the phone call and answer the question asking by guest.  I also do the direct booking request by guest through phone call.  I also have been learned in do the booking for the group.

# data[].attributes.body
As usual, I need to take the phone call and help them to do the booking.  I also have to be involve in whatsapp because normally the agent like to do the booking and ask the room rate at there.  I also need to do the updating the pax for the group and do the routing to make it easier when they want to check in and out in our hotel.

# data[].attributes.body
Today my manager had been informed me that I need to participate the matta fair in this coming Thursday. As usual,  I have need to take the phone call to reply them with the room rate and help them do the booking if request by the guest.  Today also I learned how to do the group booking and filling the group booking into the file.

# data[].attributes.body
Today, as usual, i need to take the phone call in order to answer the question asking by guest. I also need to keep the whatsapp active in answering the question and help them do the booking. I also learning in doing the booking request by great deal. The package request by great deal have been including the waterpark ticket, breakfast, archery, and 9D. Besides, this great deal also have the surcharge if they check in in peak season and super peak season. the difference of the great deal and the free independence travel ( FIT) is the number of pax is not same.

# data[].attributes.body
As usual,  I will take the phone call and help the customer do the booking. I also need to filling the attachment into the file

# data[].attributes.body
OFF DAY!

# data[].attributes.body
Today my shift start from 9am until 5pm. They are a lot of new thing have been learned. The reservation manager have been bring me to take a look of all type of room and explain to me how to answer the phone call when guest ask what the room look like.  Besides, he also give us a lot of situation what the question normally asking by the guest and how we answer it.  We also have been teaching how to make the booking by using the reservation system.

# data[].attributes.body
Today I have attending the meeting regarding to the Matta fair that will start in this coming Friday.  At here,  I need to understand what the package that we want to promote. I also need to take the phone call and do the booking when request by customer

# data[].attributes.body
I try to take the phone call to answer the question asking by guest and help them do the booking.  I also try to use the computer SYSTEM-IFQA to do the direct booking.  I also follow the reservation manager to go around to understand the type of room for the second time. I also have been teaching on how to do the online booking,  for example booking. Com and agoda.

# data[].attributes.body
Today I have been teaching how to put the online booking when they add on one dinner on their package. I also will do the direct booking and put the online booking in the IFQA system. I also need to answer the question asking by customer through whatsapp.

# data[].attributes.body
Today, i will take the phone call calling by the guest. The guest who are using the voucher will direct call us to do the booking. At here, i need to asking for the number of voucher and the expired date to differentiate which voucher have been using by guest when they request to do the booking. After that, i need to know when they want to check in and check out and pick the rate code. After pick the rate code, i need to put all the guest information into the IFKA system and ask them to paid for the deposit 5 days before check in.  I also need to tell the guest regarding to the surcharge if they use the voucher in the peak season. Once done the booking, i need to send one confirmation letter to the guest. I also learn to put the booking through the online travel agent into the IFKA system. I also learning to filling all the attachment into the file according to the date arrival.

# data[].attributes.body
Today I will go to PWTC KL to do the preparation of the matta fair. We need to take all the required thing to the booth to do some decoration of the booth. Encik Rosdi also give us the briefing about the matta fair and do tell us what should we tell the customer when asking by customer.

# data[].attributes.body
Today, I had answering the phone call regarding to the FIT ( Free Independence Traveller) Ota rate. This FIT Ota rate is for those who are not using the voucher to reserve the room. For this booking, i need to request the full payment 5 days before check in. After done the booking, I need to do one confirmation letter to the guest through whatsapp or email. I also put the reservation in online travel agent into the IFCA system.

# data[].attributes.body
Off day.

# data[].attributes.body
Today, as usual, i will answer the phone call asking by the guest. I had been receive one call regarding to the buy 1 free 1 voucher. This buy 1 free 1 voucher is the guest paid for one night and the second night is complimentary. This voucher is just for room only and not including the waterpark and the breakfast. It cannot be use on the certain dates like the hari raya. The guest who are using the buy 1 free 1 voucher just can do the booking by direct call two week before check in. When i do the booking, i need to request all the requirement when booking. After done, i need to change the rate code for second night into complimentary. After done the booking, i need to do the confirmation letter and send it to the guest. On this day, i also need to filling all the attachment into the file according to the date arrival. I also learning to answer the question through whatsapps and help them to remark the payment that paid by the guest.

# data[].attributes.body
As usual, i will answer the phone call calling by guest in asking for the price, the availability of the room and help them do the reservation room. We also need to put the reservation room request by the online travel agent like the booking.com and agoda into the IFCA system. I also learn to key in the reservation room request by the expedia. This expedia is categorize in to 2 type, which is the hotel collect payment and guest have prepaid. The hotel collect payment meant that the guest paid directly to the hotel after they done the booking. And the hotel has prepaid is meant that guest have paid through expedia. They have two different rate code in expedia which is the agoda.com and booking.com. I also need to make sure that rate is correct after deduct the commission.

# data[].attributes.body
As usual, i will answer the phone call by guest to do the direct booking either they use the voucher to do their reservation and do the reservation without voucher. I also put the booking in the online travel agent like the booking.com and agoda. In this online travel agent, I also learning to put the booking in the fastbooking into the IFCA system. This fastbooking is the website of Bayou Lagoon Park Resort. The guest will survey the price through the website of Bayou Lagoon and do the reservation room at there if they are interested to have fun at Bayou lagoon.

# data[].attributes.body
Today I was participated as the crew represented by bayou lagoon to sell the room voucher and buy 1free 1voucher at PWTC KL. My internship company have three booth, which is hall 5, hall 4 and tourism melaka booth. I was assigned in the hall 5 to sell the voucher. Hall 5 is one of the booth that can be the main entrance for all the guest. I need to take my responsibility in giving the brochure bayou lagoon and try my best to explain all the important information of all the customer. I need to take the order from the guest before they paid. I also help to take the reservation booking and ask the person incharge to call the reservation staff to make the reservation and get the reservation number.

# data[].attributes.body
Today is second day of the Matta fair. I had been assigned in the hall four because Mr Rosdi want our trainee to experience in difference booth of bayou lagoon. Normally I will distributed the brochure to the client and explained to client who are interested in our package. I also help them to do the order when they decided to purchase the package. At the end of the day's, I noticed that they was a little bit difficult to attract the customer because one of the reason is they is not the main entrance for customer to enter the Matta fair and second is they already pass through our booth in hall 5 but it still can achieve the sales goals although not many client was walk around there.

# data[].attributes.body
Today is the last day of the Matta Fair 2018 at PWTC KL. I had been assigned in the tourism melaka booth. I will do the same thing like tomorrow but it is very difficult to attract the customer because they are a few customer visit there. Besides, I was explained all the detail in the package but normally the client will tell you want to decided first but in the end, they buy the voucher in other booth.

# data[].attributes.body
OFF DAY