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FHPK PRACTICAL TRAINING MUHAMAD ZAID BIN ABD RAHMAN.docx

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VIDEO INTERNSHIP MUHAMAD ZAID BIN ABD RAHMAN

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last day of our internship program in Takaful Ikhlas Berhad.

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today we had iftor with all BUSS system members.

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today is CPC night. today Mr. Azam came to conduct our CPC night. as usual this CPC night will be the night that we can know the production in that month and the congrats session for who can achieve CPC requirem

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today we are doing Jumpstart 3 program at office branch. this program are for increase our presentation skill.

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today we had Watikah Kesejahteraan program that are conducted at Sutera In hotel. the panel who give a talk during this program is Ustaz Wan Jemizan Wan Deraman Syariah Compliance Department Takaful Ikhlas Berhad.

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today we have jumpstart 2 program. this program are about sales cycle. sales cycle are focus on prospect and how to approach our customer.

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today we had a meeting with our mentor in BUSS office. the meeting was made to know our progress and update on our work. in the picture are one of our mentor En. Faiza hashim.

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today we got appointment at night with Mr. Eraser anak Jemmy. we meet him at restaurant we are able to give presentation about critical illness and the solution that we can give to him.

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today i have joint field work with Hj. Mahder we got appointment with umk student name Jibril.

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today we have jumpstart program. this program are the extension of the program rising star. all the participation are the member from rising star program.

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today we continue our learning on i-smart. we try to submit our own cases. so if anything happen we are not affect our customers. Mr. Harris are one of the person in charge in guide us in this session.

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today we had i-smart class. i-smart class is for us to learn and able to use the system in i-smart. i-smart is an application that we are going to use when ever we want to do quotation and submit cases.

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on this day we are having rising star program that are conducted at Tanjung Demong Beach Resort. this program is a combine program with all agency around east coast region. most of them are from Kelantan and terengganu.

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election week. we are given holiday to go back to our home town

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today we had a meeting with Mr. Shah and EN. Azam. they are the person in charge in conducting BUSS system. the purpose of today meeting are they want to give samsung galaxy tablet to us. this samsung tablet provided by the company to us so we can do this business with more easier. for your information starting april the submission case must be made by using i-smart. i-smart can only be open by using tablet or ipad.

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today we do joint field work training with our mentor. we try contribute broucher made by agency to people around Kota Bharu

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today we going back to our office to do our training with Mr. zaki. we must full fill the cpd hour so that we can be the agent that are trusted and all the information that company want we can understand and try to get it.

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today we are going to agency office which is our mentor office. we had a meeting with our mentor about progress and our working achievement. our mentor are really commited to guide us and help us in this business. at the end we had question and answer session on the problem that we face

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today we continue our training session with Mr. Zaki. we focus on ikhlaslink secure product.

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annual dinner with En. Megat top MDiT in buss system. this meeting are made for ust to hear the sharing from Mr. Megat on how he became success in this business.

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today we had a meeting with leader board of takaful ikhlas and person in charges that responsible to take care of the east coast regional which is from terengganu, Pahang and Kelantan. we also got official letter from company.

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today we work as usual. we also had a dinner with ustaz Wan Nazman ketua jabatan academic ikhlas at seri chiang mai restaurant

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today we have a " Pelancaran Konvensyen Luar Negara 2018/2019" in Kota Bharu Branch. This convention are the event that the agent from Takaful Ikhlas Berhad that are from family Takaful and general Takaful are gather to receive reports on the profits of the company and also in relation to benefits to be given to agents who have met the Takaful Ikhlas Berhad's target and the remuneration to be paid by the Takaful Ikhlas Sediri. including holidays to russia and performing umrah.

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today we must settle our contract with Takaful Ikhlas Berhad and we also have full fill the form so that we are officially become agent. we got a good news that board of Takaful Ikhlas will going to provide us a tab to easier our work in submit cases. because start from this month we are not going to submit cases trough paper instead of using apps inside the tablet.

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today we continue doing our research about organisation and prospect. this activity are really compulsory to us as agent because we want to close case we must have a prospect. the prospect are like soul in this business if we dont have prospect we are not able to do this business.

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today we start our work as usual but we came to work with new mission and goals and also new spirit because we have done our courses yesterday. the courses really give impact to us to seriously doing this business.

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today we continue our courses from yesterday. i really happy doing this courses because we are able to know many people who are really experience in business field and the are really friendly and free to share their knowledge.

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today we have to take "Fast Start courses" this courses are compulsory to all newbie agent in takaful Ikhlas Berhad. we have to attend this courses for two days. the courses will be together with others agent that also new in Takaful Ikhlas.

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today is the day we must take our examaination. the examination takes place in Open University Malaysia. there are many participant that take this exam and they are from different company that doing takaful policy. Alhamdulillah we all pass the examination.

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today we continue our tutorial with Mr. zaki. we dont have enough time more because the examination is around the corner. so we must stay focus in doing this exam and also make sure we are pass in this exam

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today we have a tutorial with Mr. Zaki. this tutorial are for the intern student who have not take Takaful Basic Examination. the examination will be on 8 April 2018. Mr. Zaki are really concern about this exam and he want to make sure that all of us pass this examination. this tutorial are made by Mr. Zaki to guide us on how to answer thew question and also tips to take this Exam.

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today we must doing some research about organization that centered in Kota Bharu. the purpose of this research are we want to know about the list of their organization and also their board position. this also can be our target to close our sale. next time we may be going to their place to give a talk about takaful. that why Mr. Zaki ask us this task.

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today we work as usual. like before to have field work task Mr. Zaki must make sure that we are really well prepare. so have a lecture with Mr. Zaki today. today Mr. Zaki give an advice about our Mission and Goals. we must have a mission and goals regard our life. this mission and goal will guide us and give a motivation to us to go far in our life.

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for your information we will going to have an examination on this 8 April 2018. so today we attend our of as usual but Mr. Zaki give us time to study and prepare for our examination. this exam are really important for any agent who want to sell takaful product. in the next two days we will have tutorial with Mr. Zaki. this note i borrow it from one of our team member that from courses SAB

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today we focus on Project 100 book. we are asked to find potential prospect that we can approach to close our case by give presentation to them. Project 100 is a book that we have full the information of our potential prospect that we will approach to give the explanation about critical illness and the settlement of our product

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today we try to improvise our presentation about Three Line Presentation. before this we practice on how to present individually but today we try to learn how to present by doing lecture.

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today we continue our coaching session with Mr.zaki. Today we learn to identify our big problems in our life, barriers and how we want to handle it. this session Mr. Zaki teach us on how to overcome its and also move to achieve our target.

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today we have coaching session with Mr. Zaki. beside become a trainer Mr. Zaki also responsible to be our coach. this coaching session will be held by stages. today session only to know our mind set and how we want to push ourself.

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today we have a CPC Night. as usual the CPC Night is a program held by our branch every month to celebrate their agent performance of this month. We attend this CPC Night to learn from our experience agents to increase our spirit to close case same like them.

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today we learn more about ikhlas link secure. we learn the detail about our riders. Riders mean the benefits that contain in our product. we also focus on lady secure takaful riders. this riders are focus on lady critical illness like cancer cerviks and breast cancer.

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Today we practice again on how to do a survey interview.  This survey also can be one of the point for us to close our case.

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Today we are practicing our presentation about our product ikhlas link secure. We are doing this activity among us while be noticed by Mr. Zaki.

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Today we are given a chance to make a quotation for ourselves and we have to print it out so that we can discuss among ours about the benefit that will be given with the amount of contribution we given.

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Today Mr. Zaki has given a Microsoft excel system for us to use in process of fill in quotations from our customers. We has to practice how to fill in the quotation and we have to know how to explain to our customers.

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Today we have to create or make a question for us to do a survey from our prospect. The purpose of this question for us in the next activities during field work.

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Today we are given an assignment by Mr. Zaki to make a research on critical illness and we have to find out the information about the critical illness and we must make a slideshow to present our research. As we know that critical illness that has been approved by Bank Negara to be the illness that covered by insurance. So i have to find the information anout four type of disease. Which is aplastic anemia, Parkinson's disease, major head trauma and motor neuron disease.

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Today Mr. Zaki try to recall and refresh our mind on what we had learn before. Many subject that Mr. Zaki had point to us like prospecting, on our fund detail and other.  When we want to approach how we must start and what we information that we have to gain and what we must tell to our prospect ib the way to present our product. When our prospect agree to take our product we must do quotation to know what they will gain in our product suit their budget or how much they want to contribute.

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Today we are attended by our head branch Mr. Haris. Mr. Haris came to share somethings about our business and why we must make this business. One of the knowledge that i learned today are only 15% of malaysian people who are really concerned about takaful and half out of 15% are geting cover that are under their ability. Others then that fact proven that people who take thier KWSP only stand for TWO years only on thier hand. Lastly 70% of malaysian people unable to provide emergency savings. We are so motivated to work and awaken them about the important of takaful protection.

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Today we start our work with Mr. Zaki with "Quick Start 2". This quick start 2 we are focusing on the main of our product which is Ikhlas Link Secure Takaful. This product focus on many riders that are comprehensive and can help our customer because it contain many benefits. This quick start also guide us to approach our prospect and convince them to take our product.

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For your information to became the agent of Takaful or to sell a product of Takaful we must attend an examination of TBE( Takaful Basic Exam). So for those who are not take the TBE exam yet must take the exam that will be arrange by company. So Today Mr. Zaki give us a note for us to study so that we can be more prepare to take the exam.

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Today we continue learn about the presentation that we learn yesterday.  Today we learned on how to calculate customer affordability on how much the can contribute to take the policy.  We use the formula "I - E = S".
I= income
E= expenses
S= saving
We can try to figure out how saving has been made by our customers and the we can suggested to then our package.

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Yesterday we learned on the possible critical illness that may be suffered by people. So today we learned about how we are going to solve people problems when they faced any of the critical illness and how they want to survive in their life in any problem happen to them in future. The methods that we are taught to present to our customer on our product are by using three line presentation. As shown in the picture. This way will open our customers mind on how important takaful policy to them.

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Today we are given an exposure about mediplan or as known as medical card. Mr. Zaki explain to us about the function of the card and how to use it if anything happens to our customers. This guided are for our understanding so that we can explain to our customers. Mr. Zaki also explain about the 36 types of critical illness that are covered by Takaful Ikhlas. When Mr. Zaki explain the details about the critical illness my understanding become more because i had learned it during my class in university. It really related to what i learned  in physiotherapy class.

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Today we are given task by Mr. Zaki to list down potential prospect that will be our customer.  We are provided a book name "Projek 100". This book will help us to identify the prospect and also for us to list down the prospect.

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Today we work as usual. After the CPC Night we are expose to one of new knowledge that Takaful Ikhlas are co partner with BUSS comsultation. So today we are study about the term related to Buss Consultation and Takaful Ikhlas. There many program that they are doing to our business for example trip to bangkok and also to Osaka,Japan. This award are give to the agent that has close their FYAC.

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Today we work at night because today we have a CPC night. This program is monthly program held by Takaful Ikhlas Kota Bharu. This program are made to give a moral support to our agent that doing this business to build up their business. We are also have an award to the agent that had close their cases for four cases a month. Mean who ever can close their sales by four customer will be give award in this night.  At the end of the session we internship student are given an opportunity to introduce ourselves to the people that attended this night program.

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Today Mr. Zaki give an explanation on the differences between convetional insurans and takaful insurans. Mr. Zaki also give a guide to us on how to start up business takaful. Mr. Zaki said that this business is kind of rejection business because people always said no to us.  This is our responsibility to explain to them on how important this product. Mr. Zaki also guide us on how to fill form of agreement to buy our product.

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Today Mr. Zaki give a task to us. We are divided into two group. We have to find the information about "badal haji" and relates  it to one of rhe takaful program that are provided by Takaful Ikhlas. After we collect the information about "badal haji" we are asked to present it infront. Mr. Zaki said this task not only to us gain knowledge about badal haji but also to us to practice to give a talk infront of people with confidence.

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Today i and my mate was introduced by Mr. Zaki our mentors that are going to help us and guide us along our internship program here. The peoples that are going to become our mentor are the person that are part of the business partner and run the takaful business. They are really supportive and we are happy to known them as person. One of the mentors name are Mr.  Mahder that are successful agent in takaful ikhlas..

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Today my internship mate and i are learning about our focus  in this work and we also doing our survey form about career choice by Mr. Zaki to identify about our personal behavior and attitude in working system. Mr. Zaki also explains to us about the business system in this company and also the difference between this system and agency system.  Lastly we are visited by Tn. Hj. Shamsul Bahrin Sugimin the Regional Head and Mr. Harris Hashim the head branch of Takaful Ikhlas in Kota Bharu.  Tn.  Hj. Syamsul giving a talk about his hope and advice to us. He is really friendly and we feel so good to do our internship here.

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Today is my second days doing my internship at takaful ikhlas. Today my group and i have been given an exposure and explaination by Mr.  zaki regarding the products that are provided by Takaful Ikhlas Berhad. As the basic information that we are learn regarding to this business products Takaful Ikhlas has divided their business into two categories. First is takaful family, basically this product focus on saving, investment-linked, medical, education and more.  This kind of product can we assume their are for family protection of living. The second categories are takaful am. Takaful am are basically for car, motorcycle and etc.  But for our internship program we are only have to focus on takaful family. That finish our second days of internship.

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Today is my first day doing my intern at takaful ikhlas . Today we are having our first meeting with our supervisor in this industry mr.  Zaki ismail.  We are having simple ice breaking with all of the student that are doing internship here.  And mr Zaki also giving a talk about what we are going to do and what we are have to do along our time doing internahip here.