# data[].attributes.headline
Showing genuine interest in their needs, preferences, and opinions.

# data[].attributes.subject
Showing genuine interest in their needs, preferences, and opinions.

# data[].attributes.headline
Tell customers phrases like "I understand you" "I'm so sorry to hear that"

# data[].attributes.subject
Tell customers phrases like "I understand you" "I'm so sorry to hear that"

# data[].attributes.body
applying soft skills such as empathy

# data[].attributes.body
Knowledge of the product

# data[].attributes.headline
Validating their feelings and concerns  

# data[].attributes.subject
Validating their feelings and concerns  

# data[].attributes.headline
Pay attention to their needs and concerns without interrupting. Show genuine interest in what they have to say.

# data[].attributes.subject
Pay attention to their needs and concerns without interrupting. Show genuine interest in what they have to say.

# data[].attributes.body
Show them you are listening CAPA