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Our success is based on the success of our clients.

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Customers and employees are happy and confident in our services and abilities.  Customers and employees eagerly refer others to Atmosera.

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Customers and employees are happy and confident in our services and abilities.  Customers and employees eagerly refer others to Atmosera.

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Meet the needs of customers and their contractual obligations

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If our service that we are offering is meet

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If we are happy and supported - it helps us be successful and make sure our customer are successful

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Make sure we are not pulled into to many direction

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Little victories over time, tickets, projects, new builds, etc... those are milestones

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success from sales happening, growing feature, etc..

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when it is quiet, when the customers are tucked nicely into bed. when ticket volume and phones calls are lower

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updating infrastructure for legacy

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Get quicker support from RunOPs

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make sure the level of support is better

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potential mentorship and training

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collaborating on tickets, face to face, or camera to camera. in depth support

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better communication paths, standards on response time, get communicated the expectations, help to prove our value to clients

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Being pro-active and less re-active

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Get a standard for escalations from a CSM

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Create standards around communication

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SO/COs

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Documentation around processes

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DOCUMENTATION
DOCUMENTATION
DOCUMENTATION

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Everyone creating/following/updating/requesting/approving documentation as appropriate.
Include a process to follow for exceptions that do not fit within existing documentation.
Managers are responsible for enforcement of both above items.

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Be careful how you vent

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Make sure TACC can take vacations

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More get togethers outside of work, more social connections

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standing office hours

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happy hour