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It's really important that we have direct email address to the main contact - not a secretary or generic email addresss

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If the school take out a multi-year renewal then use NB pricing per year e.g. 1 year might be £2000,  3 years @ £849 per year. AV

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Change the sales process and the sales team structure.  DC

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Think about starting to work re-sellers in the UK? People like ICT4 (ICT service companies) This is something that the BD team can handle. DC

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Schedule review appointments with contact to go over the past 6 months etc

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A notice somewhere on the resource which shows how much of an account the school has set up. Something like Linkedin, which show "your account is 80% from being fully set up" DC

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Make sure all email addresses are updated and correct. We get a lot of bounce backs when advertising large training events - DC

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On SMS - to be able to schools in our LA's easily rather than 1 by 1 - maybe linked to our names? Also to sort based on usage, time to renewal date etc - AV

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More personal contact with subscribed schools - I'm often told that they don't know who their account manager is - AV

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At the start of sub (linking to a video guide) have a quick explanation of uploading classes, teachers, searching and mycities - AV

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Re-organizing our content into lessons which contain all the relevant pieces of content to teach that lesson. Doing this will show and help the teacher use all the areas such as Learn Screens, Topic tools etc - DC

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Renewals - Any school that doesn't have HA as part of subs - turn this on trial at the start point whilst interest in exploring is high - then when it's off trial and it's been used, may persuade schools to take it on - AV

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online training/onsite for schools with low access still or no class lists etc - AV

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Pointing teachers to the Curriculum Map so they realise the ease of navigation very quickly - AV

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We go back to uploading class lists for schools. This could be made a mandatory thing during the sale process.- DC

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Curriculum specific videos that Curriculum specialists can show in staff training. - SO'B

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Video tutorials available inside product user guides. No one chooses to read! - SO'B

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CS should train off a EC account and not school account allowing opportunity to up sell unsubscribed modules - SO'B

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Renewals and NB - Each Internal team member should have full responsibility for individual LAs allowing them to build relationships and find links between subscribing schools and NB schools. - SO'B

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SMS should take more into account then usage to create a low access list. Class lists and resources spread should also be taken in to account. SO'B

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Teachers Logins - Should allow teachers to upload email and position in school. This will allow marketing more direct marketing with more then one key member in the school about new updates specific to each curriculum lead - SO'B

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Compulsory 1-1 session with Admin.  This should be booked and could be taken by CS or External during the school day if in that area. This should go through teacher features especially manage users section. Product updates that may help - Easier integration with SIMs allowing staff to upload students with ease. -SO'B

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Start including Home access with all subscription - DC

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Once an account has been converted to a subscription, the next time they login they get a box that prompts them to upload pupils, teachers etc. This could be just a check box - DC

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Make sure a training session is booked at the point of a renewal or a new subscription is taken - DC

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Making sure class lists,teachers and auto logins are set up is key to renewals - DC

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Reduce the price of renewals - think about a similar offer to new business - DC

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Bring back Live chat - Do we have a two way communication tool built back into the product - DC

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Make contact via product and use the product more to communicate with end users - DC

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Send out Auto Quotes for schools due within a certain time period - DC

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Free Access to Everything after 6 months, which then ends 4 weeks before subscription end date (on one year subs) - DC

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Auto Renewals - Schools have to opt out of a subscription - DC