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NUR FATIN ATIQAH BINTI MARZUKI (H19A0525) - INDUSTRIAL TRAINING REPORT

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* Meeting
- My last meeting with all Zahazan Travel & Tours staff.

* Doing work related to accounting
- Organize all expense receipts by date and month.

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* Holiday in conjunction with His Majesty's Official Birthday Celebration.

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* Make a timeline of the Umrah package payment schedule

* Make special gift wrapping:
- for all Badal Hajj 2023 participants
- ZamZam water & Al-Quran
- as many as 10 bottles of ZamZam water & Al-Quran finished wrapping

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MC

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* Meeting agenda:

✅Follow-up Meeting Minutes
✅ Tasks that were completed last week
✅ Tasks to be completed this week & task status
✅Obstacles faced to complete the task
✅Customer or congregation communication that is delayed & will be resolved this week

* Update namelist of Qurban 2023 participants
- Key-in participant detail from the OnPay website, Astro GoShop & WhatsApp.

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* Notes:
- Do something carefully
- Have to explore a lot or participate in events
- Every business has to compare and be competitive
- Have to be alert and think
- There are pilgrims, there are no flight seats due to plan to fail.
- Must learn from mistakes
- If there are pilgrims, there are flight seats, but no hotels, so you must have a proper plan.

* Namelist of Qurban 2023 participants
- Key-in participant detail from the OnPay website

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* STAND-UP MEETING 4
- Meeting Agendas:

✅What completed since the last meeting
✅What you plan to complete before the next meeting, task status
✅What obstacles you are facing in completing your task
✅Any delay with customers, next action

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* Meeting Agendas:

✅What completed since the last meeting
✅What you plan to complete before the next meeting, task status
✅What obstacles you are facing in completing your task
✅Any delay with customers, next action

* Continue a broadcast lists:
- For tour packages
- Using existing customer database

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* Make special gift packaging:
- for all Qurban 2023 participants (Scientific books & Vouchers)
- for all Badal Hajj 2023 participants (ZamZam Water & Al-Quran)

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* Update namelist of Qurban 2023 participants
- Key-in participant detail from the OnPay website, Astro GoShop & WhatsApp.

# Check and send all the namelists of Qurban 2023 participants to Manager.
- Makkah goat
- Makkah camels
- Nigerian cattle

* Responding to messages from Qurban 2023 participants
- for the acceptance of the 'Akad'
- on WhatsApp

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* Namelist of Qurban 2023 participants
- Key-in participant detail from the WhatsApp

* Chat with Badal Hajj 2023 participants on WhatsApp
- Send a recitation or a 'Akad Wakalah' to give and receive to badal Hajj participants

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* Amendment of the staff service handbook
- Edit some errors and fixes

* Create a broadcast lists:
- For Premium Umrah packages
- Using existing customer database

# Broadcast lists are intended to simultaneously deliver important information to subscribers.

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* Meeting Agendas:

✅What completed since the last meeting
✅What you plan to complete before the next meeting, task status
✅What obstacles you are facing in completing your task
✅Any delay with customers, next action

* Blast package ads to potential customers:
- Offering Umrah packages during school holidays on 19 August 2023

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* Meeting Agendas:

✅What completed since the last meeting
✅What you plan to complete before the next meeting, task status
✅What obstacles you are facing in completing your task
✅Any delay with customers, next action

* Continue to search and edit hotel photos for three Umrah packages:
i) Standard Umrah: Mira Ajyad Hotel
ii) Exclusive Umrah: Artal International Hotel
iii) Premium Umrah: Pullman ZamZam & Taiba Front Hotel

* Upload all the pictures of the hotel for the Umrah package on the website.

* Making an Umrah feedback form for umrah pilgrims on 05 May 2023.

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* Finalize edit company policy and staff service rules.

* Continue editing the Umrah Pilgrim testimonial video on March 21, 2023.
- in youtube size
- completed 2 Umrah pilgrims

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LABOUR DAY HOLIDAY

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* Meeting with all employees of Zahazan Travel & Tours:
- Zahazan Travel & Tours organization chart
- Duties and responsibilities of staff members
- Umrah Checklist, Religious Teacher & Mutawwif
- Post Mortem Umrah and others
- Marketing & sales to implement the database for three products, namely:
> Umrah, Tour and Sacrifice.

* Create a product slide show to advertise on Astro GoShop:
- Badal Hajj 2023
- Aqiqah 2023

* Making tag bags for Umrah pilgrims who depart on May 5, 2023.

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* Meeting with the marketing department:
- Qurban 2023 until the 6th month.
- Aqiqah is a continuous product for the company.

> Tasks:
- Edit IKIM recording
- Edit the Astro GoShop slide show
- Edit the Zahazan Travel & Tours office staircase wallpaper
- Finalize closing the tour package
- Edit the umrah pilgrims testimonial video

* Update the OnPay website about:
- Qurban 2023 ZTT
- Aqiqah 2023 ZTT

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* Meeting with the manager, Mr. Ammar.
- Focus on 3 things: Target, Team & Task
- Help in 2 departments:
> Marketing department: Sale (Mr. Hisyam), Marketing (Mr. Yeop)
> Tour department: Miss Hasnah
- For marketing: Fb ads, Tiktok content, Live

* Update the Qurban 2023 form on the OnPay website.

* Making the packaging and delivery of Birka product packages that have been ordered by customers at J&T express.

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* HALFDAY

* Edit the company's organization chart
- in the company profile folder
- using Canva

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EID AL-ADHA 2023 HOLIDAY

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* Make special gift wrapping:
- for all Badal Hajj 2023 participants
- ZamZam water & Al-Quran
- as many as 25 bottles of ZamZam water & Al-Quran finished wrapping

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* Umrah management timeline
- Make 3 timeline options
- give it to the Company Manager

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* Responding to messages from Qurban 2023 participants
- for the acceptance of the 'Akad'
- on WhatsApp

* Making special gift packaging for all Qurban 2023 participants.

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* Namelist of Qurban 2023 participants
- Key-in participant detail from the OnPay website, Astro GoShop & WhatsApp.

* Helps to lift zam-zam water
- for a special gift for Badal Hajj 2023 participants
- 80 bottles of zam-zam water

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* Namelist of Qurban 2023 participants
- Key-in participant detail from the OnPay website

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* Namelist of Qurban 2023 participants
- Key-in participant detail from the OnPay website

* Doing work related to accounting
- Combine the bill of filling with the payment voucher

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* Namelist of Qurban 2023 participants
- Key-in participant detail from the OnPay website
- Key-in participant detail from the Astro GoShop

* Wrapping the special gift of badal Hajj 2023
- to Badal Hajj participants from Astro GoShop

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* Finalize the amendment of the staff service handbook

* Packing and postage luggage bags at J&T
- to one of the customers of the Umrah pilgrims

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* Chat with potential umrah customers from Astro GoShop to promote Ramadan umrah packages on WhatsApp.

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* Blast package ads to potential customers:
- Offering Umrah packages during school holidays on 19 August 2023
- 53 customers completed

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* Edit Zahazan Travel & Tours official website:
- Uzbekistan Tour Package (8 days 6 nights)

> Package price
> Package includes
> Itinerary
1) KUL - Tashkent
2) Tashkent - Samarkand
3) Samarkand
4) Samarkand - Gijduvan - Bukhara
5) Bukhara
6) Bukhara - Tashkent
7) Tashkent - Chimgan Mount - Tashkent
8) KUL

# Tashkent - Samarkand - Gijduvan - Bukhara - Chimgan Mount

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* Meeting with marketing department staff about:

- Edit the website:
i) Umrah Package - Poster, Details
ii) Tour Package - Poster, Itinerary
iii) Key-in frequently asked questions
iv) Check typos

- For the tour package, there are 3 steps:
i) Edit the poster
ii) Closing material
iii) Slide Astro GoShop

* Continue editing the Umrah Pilgrim testimonial video on March 21, 2023.
- in youtube size
- completed 1 Umrah pilgrim

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* Prepare all the requirements for the staff at the airport:
- merchandise for Umrah pilgrims if necessary
- essential items for the Mutawif who guides the congregation there

* Helping staff to buy speed train tickets for Umrah pilgrims on 05 May 2023.
- Madinah to Makkah
- Fill in the data of Umrah pilgrims for ticket purchase

* Continue editing the Umrah Pilgrim testimonial video on March 21, 2023.
- in the form of a square
- for Facebook ads
- completed 2 Umrah pilgrims

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* Edited the slide show for the Badal Haji 2023 package to be advertised on Astro GoShop.
- Simple process or steps of participation
- Price
- Package includes (Special gift)

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* Edit 3 festival posters:
- Hari Raya Aidilfitri
- Labour day
- Teacher's Day

* Editing the voice record of the Umrah pilgrims on March 21, 2023.
- 2 videos finished editing
- For use in IKIM radio

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* Report myself to the industrial supervisor (Mr. Muhammad Ammar)

Task:
* Assisting the staff in entering the Umrah pilgrims' passport numbers
* Make an airport duty bag checklist

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* Finalize all Zahazan Travel & Tours products, namely:
- Badal Hajj package
- Qurban package
- Umrah package
- Aqiqah package
- Tour Packages
# in terms of price, poster, OnPay, closing sentence

* See the OnPay tutorial and learn to create a new form to be displayed on the Zahazan Travel & Tours OnPay page.

* Finalize new Umrah ads
* Finalize closing tour package
* Finalize Zahazan Travel & Tours website

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* Create a broadcast lists:
- For tour packages
- Using existing customer database

# Broadcast lists are intended to deliver important information simultaneously to customers.

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* Continue a broadcast lists:
- For tour packages
- Using existing customer database

# Broadcast lists are intended to deliver important information simultaneously to customers.

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* Edit the video of Datuk Ustaz Dr. Hj Zahazan Mohamed:
- about badal Hajj
- add subtitles

* Blast package ads to potential customers:
- Offering Umrah packages during school holidays on 19 August 2023
- To 3 potential customers

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* Edit four umrah package posters:
i) Standard Umrah Package (Fullboard)
ii) Exclusive Umrah Package (Fullboard)
iii) Premium Umrah Package
iv) Premium Umrah Package (Fullboard)

* Edit Zahazan Travel & Tours Website
- Umrah package
- A typo word

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* Edit the Qurban package slideshow for Astro GoShop
- look at the points at Facebook Zahazan Travel & Tours

* Continue editing the Umrah Pilgrim testimonial video on March 21, 2023.
- in the form of a square
- for Facebook ads
- completed 2 Umrah pilgrims

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EID-AL FITR 2023 HOLIDAY

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* Making tag bags for Umrah pilgrims who depart on May 5, 2023.

* Prepare and complete merchandise for Umrah pilgrims on May 5, 2023:
- Tag Bag
- Cable ties
- Guidebook
- Shoe bag
- Lanyards

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* Check the documents required for Umrah pilgrims departing on 05 May 2023:
- Passport / Photograph
- Manifesto
- Medical card
- Namelist
- Visa
- Itinerary
- Umrah briefing
- Family tree

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* Continue to edit the voice record of Umrah pilgrims on March 21, 2023.
- 5 video finished editing
- For use in IKIM radio

* Make amendments to company policies and staff service regulations.
- Help the Human Resources Executive, Zahazan Travel & Tours to edit the amendment.

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* Editing video testimonials of Umrah pilgrims March 21, 2023.
- 1 video finished editing
- Videos to post on Youtube

* Prepare and send the latest company policy and staff service rules to the Human Resources Executive, Zahazan Travel & Tours.

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* OnPay website:
- Update forms & products Qurban 2023.
- Update Aqiqah 2023 forms & products.

# Qurban Products:
- Cattle (1 part) : Nigeria, India, Sudan, Cambodia & Makkah
- Goat (1) : Makkah
- Camel (1 part): Makkah

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* For the OnPay website:
- Make a question (F.A.Q) for Qurban 2023.
- Make a question (F.A.Q) for Aqiqah 2023.
# do research and references on other companies' websites

* Assist staff in correcting company policies and staff service rules.
- Edit and crop using Microsoft Word document.

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* Meeting with the marketing department regarding products on the OnPay Zahazan Travel & Tours website:
- Badal Hajj
- Aqiqah 2023
- Qurban 2023

* Made corrections and edited some additions and errors in product marketing sentences on ZTT's OnPay website.

* Making referrals from other companies that manufacture the same product as us.

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* Learn from the OnPay tutorial:
1) Upload pictures - List - Pictures - Upload pictures
2) List - Form - Create a new form - Fill in details - Picture (Thumbnail / Top of form) - Copy text writing
3) Get links for buyers - 2 URLs

* Follow up customers with Syawal Umrah packages

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* Make a timeline of the Umrah package payment schedule

* Sorting and packing book stocks
- Scientific books as gifts for Aqiqah participants
- Book for participants who follow a tourist trip to Uzbekistan
- Al-Quran as a gift for badal Hajj participants

* Providing luggage bags for Umrah pilgrims

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* Leave the office to buy things:
- items needed for packing special gifts for Badal Hajj and Qurban participants.
- List of purchased items: A4 120gsm paper, tape, stapler and others.

* Make special gift packaging
- for all Qurban 2023 participants

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* Motivation Course with Mr Anwar Syah
- Topic: Public Relations & Customer Service in Business

* Namelist of Qurban 2023 participants
- Key-in participant detail from the OnPay website, Astro GoShop & WhatsApp.

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* Continue a broadcast lists:
- For Premium Umrah packages
- Using existing customer database

* Checking the namelist of Badal Hajj 2023 participants

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* 'Gotong-royong' activities in the office
~ Sorting books and interpretations of the Quran, as well as luggage bags
~ Wiping and clearing the table
~ Making date product packaging

* Making an Umrah travel checklist

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* Making date product packaging for customers
* Helping the staff create a Google Form for the registration of Umrah Pilgrims
* Briefing about the use of the "OnPay" product ordering website
* Do research about the 'Atome' service.

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* Blast package ads to potential customers:
- Offering Umrah packages during school holidays on 19 August 2023
- Potential customers on 27 & 28 April 2023

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* Wesak Day Holiday

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* Edit the Qurban package slideshow for Astro GoShop.

* Continue editing the Umrah Pilgrim testimonial video on March 21, 2023.
- in the form of a square
- for advertise on social media.

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* Make a Zahazan Travel & Tours (Najwa) staff name card and a self-introduction sentence.

* Make packaging and postage of date products.

* Follow up with customers about Syawal Umrah packages.

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* Continue to edit the website for the Umrah package:
i) Standard Umrah Package
ii) Exclusive Umrah Package
iii) Premium Umrah Package

* Check the website if there are mistakes or typos in the sentences on the website.

*  Search and edit hotel photos for three Umrah packages:
i) Standard Umrah: Mira Ajyad Hotel
ii) Exclusive Umrah: Artal International Hotel
iii) Premium Umrah: Pullman ZamZam & Taiba Front Hotel

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VIDEO PRESENTATION INDUSTRIAL TRAINING | NUR FATIN ATIQAH BINTI MARZUKI | H19A0525

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1st RAMADHAN HOLIDAY

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* Making e-certificates for all 2023 badal Hajj participants
- Sort all namelists of Badal Hajj participants
- Edit using Canva in the template provided by one of the ZTT staff
- A total of 90 participant e-certificates

* Enter all the proof of implementation of badal Hajj 2023
- Photo and E-Certificate
- Save each picture & e-certificate as each participant's name

* Farewell ceremony for me in conjunction with my last day as an intern student at Zahazan Travel & Tours.

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* Update namelist of Qurban 2023 participants
- Key-in participant detail from the OnPay website, Astro GoShop & WhatsApp.

* Save the contacts of all the participants of the Qurban 2023 Zahazan Travel & Tours
- to tell important information about Qurban
- Send a recitation or a 'Akad' to give and receive to Qurban participants
- A total of 200 participants in Qurban

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* Farewell ceremony for one of the intern students at Zahazan Travel & Tours.

* Create a new broadcast lists:
- For Premium Umrah packages
- Using existing customer database

# Broadcast lists are intended to simultaneously deliver important information to subscribers.

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* Edit the product order form using Canva about publication materials:
- Qurban 2023 with ZTT on the OnPay website
- Aqiqah 2023 with ZTT on the OnPay website

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* Amendment of the staff service handbook
- Edit some errors and fixes

* Continue a broadcast lists:
- For tour packages
- Using existing customer database

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* Blast package ads to potential customers:
- Offering Umrah packages during school holidays on 19 August 2023
- Potential customers on 17 to 27 April 2023
- 33 customers completed

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* Edit slideshow for Uzbekistan tour package for Astro GoShop:
- places of pilgrimage of Uzbekistan
- pilgrimage program
- the advantages of pilgrimage with ZTT

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* Continue editing the Umrah Pilgrim testimonial video on March 21, 2023.
- in the form of a square
- for Facebook ads
- add subtitles
- use the veed.io & canva website
- completed 3 Umrah pilgrims

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EID-AL FITR 2023 HOLIDAY

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* Continue editing the Umrah pilgrims' testimonial video on March 21, 2023.
- 5 videos finished editing
- Videos to post on Youtube.

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* Create a feedback form for Umrah March 21, 2023 for Zahazan Travel & Tours Umrah Pilgrims.

- Edit questions
1. The level of satisfaction about the filling, presentation and appreciation of religious teachers.
2. Level of satisfaction about Raudhah's explanation.
3. Level of comfort and hotel service in Madinah & Makkah.
4. The comfort level of movement from Madinah to Makkah.
5. Level of satisfaction regarding Madinah & Makkah Outside Pilgrimage.
6. Level of food satisfaction in Madinah & Makkah hotels.
7. Overall level of satisfaction with Umrah Bertarbyah package with Zahazan Travel & Tours Sdn Bhd.

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* Make special gift packaging
- for all Qurban 2023 participants

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* Chat with Umrah customers and potential Umrah customers to promote Ramadan Umrah packages on WhatsApp.
* Making the posting of date products in J&T.

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* Preparing food and drinks, as well as decorating the venue for the Eid feast.

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NUR FATIN ATIQAH BINTI MARZUKI
H19A0525
ZAHAZAN TRAVEL & TOURS

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BORANG B - NUR FATIN ATIQAH MARZUKI (PENILAIAN PRESTASI PELAJAR)