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Hasaki Orders aggregates all orders from the following channels:

- Website: Customers place orders on the website provided by Hasaki, customer information will be transferred to the sales management software.

- E-commerce platforms (Tiktokshop, Shopee): Customers place orders on e-commerce platforms that are synchronized with Hasaki, the orders will be downloaded to the sales management software.

- Application: Customers place orders through the Hasaki application, orders will be compiled directly through the sales management software.

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Orders will have the following statuses:

New

Wait for confirmation

Processing

After the order is confirmed, the order management system will automatically send an order confirmation email or SMS to the customer. Emails or messages often include order codes, list of ordered products, prices and shipping information.

If the customer service department notices anything unusual about the order, staff will contact the customer directly to confirm important information.

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1. Check inventory status: After confirming the order, Hasaki will check the inventory status to ensure that the ordered product is still in sufficient quantity and ready for shipment.

2. Check packaging and labels: Hasaki will check the packaging and labels of each product. This includes reviewing whether the information on the label is accurate and complete, as well as checking the protective properties of the packaging to ensure the product has not been damaged during transport.

3. Product quality inspection: Hasaki's quality inspection staff will conduct a detailed inspection of each product:

• Check the color, scent and quality of the product.

• For cosmetics, check to see if the product complies with standards for safe and effective ingredients.

4. Safety compliance testing: Hasaki will ensure that cosmetic products comply with safety regulations, such as regulations on ingredients, chemical content, and regulations related legal.

5. Testing (if necessary): For products with special features, Hasaki can conduct tests to ensure that they meet the standards and requirements of each product type.

6. Record test results: Results from test activities will be recorded and stored. This helps Hasaki monitor product quality and be able to resolve problems (if any).

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For "packing" orders, warehouse staff will pick up goods, check the accuracy and condition of the items, pack them, add invoices and packing slips. Warehouse staff in charge of printing and packaging orders only need to operate at the printing and packaging tab.

* Packaging standards apply to orders in the province:

1. Apply Hasaki tape carefully to avoid opening the lid

2. Seal the product thoroughly with an air bag to prevent it from being moved

3. Fill the gaps around the box with foam

4. Pack the goods in standard carton boxes and seal

* Packaging standards apply to orders in Ho Chi Minh City

1. Apply tape firmly to the pop-up lid

2. Put the product carefully and neatly into the hasaki bag

3. Staple to seal the package

4. Deliver to customers with standard packaging

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Step 5: Hand over the order to the shipping unit (Shipping Unit)

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Step 5: Hand over the order to the shipping unit (Shipping Unit)

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Now free 2 hours:

• Hasaki's free 2-H fast delivery service to meet the need for quick same-day delivery for customers in the inner city areas of Can Tho, Di An, Binh Duong province, Bien Hoa, Dong Nai province, Ho Chi Minh City. Minh and Hanoi.

Conditions to apply NowFree - Free 2H Fast Delivery

• Orders from 90,000 VND or more and ordering addresses in Ben Tre, Dak Lak, Da Nang, Tien Giang, Kien Giang, Can Tho, Binh Duong, Dong Nai, Ho Chi Minh and Hanoi are in the applicable areas Use NowFree

• Products in your shopping cart must be available at the nearest warehouse for fast delivery

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Step 5: Hand over the order to the shipping unit (Shipping Unit) (continue)

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Step 5: Hand over the order to the shipping unit (Shipping Unit) (continue)

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Hasaki offers free delivery in provinces/cities with Hasaki stores (Hasaki store system) for orders of 90,000 VND or more. For orders under 90,000 VND, you only pay 10,000 VND shipping fee.

For customers in provinces/cities that do not have Hasaki stores, shipping will be free for orders of 249,000 VND or more. Orders under 249,000 VND have a shipping fee of 25,000 VND

Hasaki's delivery process and responsibilities to customers

• Hasaki will deliver within 24 to 48 hours (inner city areas of Ho Chi Minh and Hanoi) from the time you place your order. For customers in other areas, the expected delivery time is 3-6 days. For 2-hour fast delivery, HASAKI commits to deliver within 2 hours, if late, give 100k.

• If delivery and receipt of goods are not successful because we cannot contact you within 3 days, we will cancel the order and refund the costs you have paid within 30 days.

• Return products when there is a manufacturer error or damage during transportation with the condition no later than 30 days after delivery.

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Step 6: Monitor order complaint handling (Complaint Handling)

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Step 6: Monitor order complaint handling (Complaint Handling)

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Track delivery status:

• Hasaki uses order management software to track the status of each order, from when it leaves the warehouse to when it is delivered to the customer. That system will update information about the location and status of the package, making it easier for employees to detect problems that arise.

Receiving and handling complaints:

• Staff checks complaint information, confirms details with customers and compares with data on the system. Depending on the situation, Hasaki may suggest different solutions. If the problem is related to transportation (such as delay, damage to goods), staff will contact the shipping unit to resolve.

• Each complaint is recorded in detail on the system for tracking and reporting. Complaints are compiled and reported periodically to improve service quality.

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Step 7: Confirmation of receipt/return of goods (Delivery Confirmation)

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Step 7: Confirmation of receipt/return of goods (Delivery Confirmation)

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Confirmation of receipt:

After the order is successfully delivered, the system will automatically send a notification to the customer to confirm receipt of the goods.

Reviews and feedback from customers:

After receiving the goods, customers are invited to rate Hasaki's products and services via email or app. Customer feedback is collected and analyzed to improve product and service quality.

Processing return/exchange requests:

Return/exchange process: Hasaki.vn accepts product returns to customers within 30 days. Customers contact Hasaki to request a refund or exchange.

Return goods at Hasaki branch: Refund in cash or transfer money back to the customer

Return goods at home: Transfer money to the customer after receiving the returned goods.

System updates: All return or exchange transactions are updated on Hasaki's order management system.

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1. Pay directly at the store/web

Payment in cash or debit card payment cards is accepted according to current legal regulations.

2. Pay when purchasing online via Hasaki's website and application

Including payment by cash on delivery (COD), Online payment (Internet Banking, VNPAY-QR, VNPAY e-wallet, Visa - Free payment) via VNpay payment gateway and completely free of transaction .

Steps for each type of payment

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On the Order Confirmation screen, you choose the payment method Online payment (Internet Banking, VNPAY-QR, VNPAY e-wallet, Visa - Free payment) then follow the instructions below.