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Have completed a row as well, the across row containing this challenge.

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Date: July 22, 2025

Topic: Experiences and Motivation as a Volunteering Champion

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1. Background

Alex is a full-time employee in the operations department and has been active in corporate volunteering since 2021. In 2023, they were recognized as a “Volunteering Champion” within their company’s CSR program.

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2. Types of Volunteering

Alex has led and participated in over 15 volunteering activities, including:

• Teaching financial literacy to rural high school students

• Organizing blood donation drives

• Coordinating beach clean-up events with local NGOs

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3. Motivation

Alex said their passion for volunteering began during university. They believe “small actions, when consistent, can create meaningful change.” Their goal is to inspire more colleagues to get involved.

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4. Impact

One of the most meaningful projects was mentoring left-behind children in a village school. Alex still keeps in touch with two of the students, who now aspire to attend college.

Internally, Alex helped increase volunteer participation in their team from 15% to over 40% within a year, by organizing monthly team volunteering events and sharing stories through the company newsletter.

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5. Reflections

Alex believes volunteering builds empathy, teamwork, and a stronger sense of purpose—both personally and professionally. They plan to start a new environmental education program next year.

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6. Quote to Highlight

“You don’t need to be perfect to help. Just willing.”

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🌟 Inspired by Adai, Standard Chartered's Volunteering Champion!

Just interviewed Adai,whose belief—"Lifting others lifts us all"—embodies #SCB's spirit. Grateful for this reminder that #ServiceMatters!

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Date: July 22, 2025

Topic: Understanding and Applying Mental Health First Aid (MHFA)

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1. How Finn Learned About MHFA

Finn first heard about Mental Health First Aid during a university wellbeing seminar in 2023. They later joined a two-day MHFA training workshop organized by the student counseling center.

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2. Why Finn Took the Training

After witnessing a roommate struggle with depression, Finn felt helpless and wanted to know how to support others better. They described MHFA as “a toolkit for helping someone through emotional pain, not fixing them but guiding them.”

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3. Key Learnings

Finn highlighted the ALGEE model as most useful, especially learning to listen non-judgmentally and encourage professional help. They said roleplay exercises helped them feel more confident initiating sensitive conversations.

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4. Real-Life Impact

Last year, Finn supported a classmate who was dealing with anxiety before exams. Using MHFA, they listened calmly and connected the person with the campus mental health team. The classmate later told Finn that the support “came at just the right time.”

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Rui Hao asked Carolyn and Brenda on behalf of the SG team

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We learnt with Brenda how to champion some events along with her!

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Also reached out to Carolyn Yeo and Caro Huang Xiaotian for more info about volunteering.

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Rui Hao has interviewed one of the volunteering champions Brenda Tham and shared with us the insights he gained.

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HSBC's Global Money Account offers a more seamless international banking experience than Standard Chartered’s equivalent products. HSBC allows customers to hold, send, and receive multiple currencies in one account with real-time foreign exchange rates and fee-free global transfers between HSBC accounts worldwide. It integrates easily with the HSBC mobile app, appealing to globally mobile professionals and travelers.

In contrast, Standard Chartered’s multicurrency offerings are more fragmented, often requiring separate accounts or lacking instant global transfers.

One way Standard Chartered can improve is by developing a unified global wallet—a single account that supports real-time FX, multicurrency storage, and cross-border payments with minimal fees.

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Citibank employee benefit that stands out compared to Standard Chartered’s is its employee stock purchase program (ESPP).

Citibank offers employees the opportunity to purchase company shares at a discounted rate (typically 10%) through payroll deductions, with the potential for additional matching shares depending on tenure and seniority. This allows employees to directly benefit from the bank’s long-term performance and build personal wealth over time.

In comparison, while Standard Chartered has a Sharesave plan, it typically allows employees to save monthly to purchase shares at a predetermined price after 3 years, but without an upfront discount or match, making Citi’s program more immediately rewarding.

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https://www.linkedin.com/posts/brian-tsang-b294b8200_bettertogether-standardchartered-summerintern-activity-7232688021664321536-8h3I?utm_source=share&utm_medium=member_ios&rcm=ACoAADNU51EBv3BqTQZoxPDBHHnWkvLiJLXlBpg

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https://www.linkedin.com/posts/samantha-au-ws_what-an-incredible-start-to-my-journey-at-activity-7354427842035658753-K4BH?utm_source=screenshot_social_share&utm_medium=android_app&rcm=ACoAADqKF40B1UeD2Ei_Gke0FD7z8djxXM5YbMA&utm_campaign=copy_link

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A product offering that Standard Chartered has not yet launched is a fully integrated youth-focused digital banking app tailored specifically for individuals aged 13 to 21. Unlike conventional banking apps, this platform could combine gamified financial literacy, parental oversight features, peer-to-peer payment functions, savings challenges, and integration with student perks like discounts or internship listings. While SC has strong digital capabilities, it lacks a product that deeply engages the next generation early in their financial journey. Introducing such a platform could help cultivate long-term customer relationships, foster brand loyalty, and bridge financial inclusion gaps for digitally native, underbanked youth segments.

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cannot use SC GPT in China，choose a different AI

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(Sin Yan Yau)

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Standard Chartered’s digital banking app is modern and user-friendly, but it lacks the advanced personal finance tools that HSBC offers—such as spending insights, budgeting features, and global account integration.

To enhance its service, Standard Chartered could introduce an AI-powered personal finance assistant. This feature would help users track spending, set budgets, manage savings goals, and receive smart financial insights—making the app more engaging and customer-focused.

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Here are 3 golden rules for crafting effective GPT prompts that deliver precise, high-quality responses:

1. Be Specific & Context-Rich

❌ "Tell me about banking."
✅ "Explain how AI is transforming SME lending in Southeast Asia, with 3 real-world examples from 2023."

Why: Narrow scope + context (region, industry, recency) = actionable answers.

2. Assign a Role & Format

❌ "How can I improve customer service?"
✅ "Act as a CX consultant. Draft a 5-step plan for a retail bank to reduce call center wait times by 30%, using chatbot integration."

Why: Role-setting (consultant) + format (step-by-step) = structured output.

3. Iterate Like a Pro

Start broad → refine based on initial output. Example:

1. "Give tips for a tennis backhand."

2. "Now focus on wrist positioning for one-handed backhands, with drills from pro coaches."

Why: Progressive detailing helps GPT "learn" your needs.

Bonus: Use "..." for pauses in multi-part prompts (GPT processes text sequentially).

Need help tailoring a prompt? Share your goal—I’ll optimize it! 🚀

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Spoke to Nancy Lee via teams and she shared more about the MINDS initiative and events :)

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Onboarding clients with the help of AI to make the process faster and smarter.

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I interviewed with Em Tang, and asked her why she became a mental first-aider. Thanks for her insightful sharing that she mentioned it was very useful to learn about the appropriate methods in supporting people nearby suffering from mental health issues, which are different from what we perceived as appropriate methods.

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https://www.linkedin.com/posts/yukun-wang-813632296_standardchartered-cib-clientcoverage-activity-7354419518665854976-LWOh?utm_source=share&utm_medium=member_ios&rcm=ACoAAEej7Q8BmiDxNs-Y6tm0P3TcjKcdfqQnzbk

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One notable CIB product that Standard Chartered has not fully offered is a blockchain-based trade finance platform, such as DBS’s use of Contour or HSBC’s FX Everywhere. These platforms digitize letters of credit and streamline cross-border trade through blockchain, reducing paperwork and settlement time. Standard Chartered has not fully adopted such solutions, likely due to its focus on traditional markets where digital infrastructure is less developed, and client demand for blockchain solutions remains limited. Additionally, the bank has prioritized investments in sustainable finance over blockchain innovation. Expanding into this area could improve efficiency and keep SCB competitive in trade finance.

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Jaideep Rajput/ Team E09 - Phoenix Sphere 

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Jaideep Rajput/ Team E09 - Phoenix Sphere 

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the client has been charged an unexpected $30 overdraft fee twice