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We will create a space for learning, innovating, and collaborating around the intersections of technology and pedagogy.

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We want to be the team people turn to when they need practical help improving teaching with technology. That means being clear about what we do; working well together, and showing up as real partners, not just tech support. We have/are building a team culture that’s honest, sustainable, and supportive, so we can do meaningful work without sacrifice to our well-being.

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The instructional technology team supports a thriving, collaborative community of practice where strategic partnerships and institutional recognition strengthen our impact on teaching and learning. We are committed to organizational clarity and sustainable practices that support long-term growth and innovation (support: technical (troubleshooting and practical: skills growth and dev). By centering faculty development and instructional impact, we empower educators to deliver meaningful, inclusive learning experiences that drive student success. We cultivate a team culture grounded in trust, well-being, and shared purpose.

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Grounded in trust, empathy, and a growth-mindset, we are partners in student-centered technology implementation in learning environments.

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To be a team of innovative technologists and collaborators, leveraging instructional technologies to help those across campus shine, from faculty teaching excellence to student success.

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As a diverse team of agile, education-focused professionals, the InTech Team lives at the center of the University of Arizona's mission to educate our students, lead in research and support our faculty/instructors; we are the beating heart of the university community by (providing/serving/piloting) the tools that make modern education at a university possible.

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We will strive and commit to being leaders and partners in educational innovation that promotes effective faculty development and course design which will lead to enhanced student retention and learning success.

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We were there, or very close, under OIA. Looking at the gaps where we weren't there and discovering how to bridge them, and learning how to recreate a stronger version in a new culture - that still stands out on campus as an amazing, helpful and inspiring team, able to work together even in more competitive circumstances to help all team members shine.

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We aim to be a trusted partner in educational innovation through collaboration, data-informed practices, and a culture grounded in empathy, transparency, and growth.

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We empower teaching and learning by providing expert support and strategic guidance. Partnerships with faculty and campus stakeholders to foster innovation, enhance instructional impact and promote inclusive practices. Committed to collaboration, continuous development, and excellence.

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A campus-wide support hub dedicated to empowering teaching and learning through responsive, people-centered service. Our meaningful support goes beyond troubleshooting it’s about listening, anticipating needs and challenges, and building trust. Clarity, consistency, and deep knowledge help every instructor, staff member, and student feel confident using the tools that power their educational experience.

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We are an agile team of instructional technologists recognized as trusted partners in educational innovation—leading transformative faculty development and advancing inclusive and data-informed approaches to technology in teaching and learning and enhancing student success. Our commitment to transparent communication, strategic experimentation, and community-building redefines our identity from tech support to instructional collaborators with a visible, valued presence across campus.

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Support is.....

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Showing up authentically and eagerly to meet someone where they are...

to collaborate and cooperate in partnership to educate in self-sufficiency while solving the immediate issue/problem in coordination with the person...

in order to empower them to solve their problem, extend their learning to new situations and grow in confidence as a learner and user of learning technologies.

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Support means being available to troubleshoot technology within our scope, answer questions in a timely manner, and use clear language when writing emails to response to questions. It also means knowing when to escalate issues, track issues, and make sure the tech we support has as seamless a user experience as possible. It puts the user first and not our own egos or whatever else is going on. I think tech support is really important and I'm proud to be considered a tech support agent on campus.

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Teaching to fish, responsivity to ed tech challenges and questions, outreach to make sure users are aware of the rich resources available, efficiency in collaboration and streamlining procedures to cut down busywork

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Support is collaborating with or guiding faculty on purposeful integration and use of technology. This might look like practical instruction, creation of guiding materials, offerings of training, etc., for all things course design, LMS, tools, etc. It means being able to show up synchronously or asynchronously, as well as multimodally.

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To be a trusted leader in digital learning innovation, fostering transformative online education experiences through seamless technology, expert guidance, and a commitment to student and instructor success.

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from Google but I like it: "the design, development, application, management, and evaluation of technology in educational settings". This definition focuses less on timely troubleshooting and more on the long-term development and strategic use of these technologies.

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We aim to lead faculty development, improve student outcomes, and develop and support thriving learning communities. At the heart of our work is a healthy, collaborative culture grounded in strategic partnership, trust, and mutual recognition.

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Support is knowing that our "clients" (friends) know that we are a safety net for them to fall into when they are struggling to find the right approach or tool for a job. Support is being so deeply invested in the understanding of a tool or tools, that you can foresee issues before they happen, warn against behaviors of certain features/settings, and leave someone feeling the confidence of a trained specialist with only a few minutes training and knowledge-sharing and the reassurance we're there to help them when things get difficult or fail.

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Support means providing timely, knowledgeable, and empathetic assistance that empowers instructors and students to confidently use digital learning tools. It includes proactive guidance, responsive troubleshooting, and collaborative problem-solving to ensure a seamless and enriching online education experience.