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NAME: NORESHA DEVI A/P BALASINGAM

IC NUMBER: 001003141920

MATRIC NUMBER: 282014

COURSE: BACHELOR OF TOURISM

EMAIL: deviaggrawal@gmail.com

INTERNSHIP: MINGLE MANOR HOSTELS

DESIGNATION: ASSISTANT MANAGER FRONT DESK

OPERATION MANAGER: S.GAYATHRI

UUM SUPERVISOR: Johan Afendi Bin Ibrahim

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Though it feels like a dream (despite all the odds) i am finally here reporting my first day as intern at one of Mingle Manor Hostels which is Mingle Chinatown Hostel. I would practicing as assistant manager of front desk and i would also be supervised by my operation manager Miss Gayathri.

Through out the week i was scheduled with below activities:

Attended orientation sessions led by the HR department.

Learned about the organizational structure, mission, and vision.

Observed hotel operations, including front desk procedures and housekeeping management.

Completed basic training on reservation systems which was Cloudbed system

Tuesday

Familiarized with guest management software.

Improved communication skills during introductions with colleagues and supervisors.

They gave me access to my own cloudbed account to proceed with check in and check out process

Explained to me about the registration process.

Wednesday

Shadowed the front desk team during check-ins and check-outs.

Assisted guests with inquiries and events

Learned the basics of handling cash and credit transactions securely.

I was also introduced to they key card system for the doors and the set up process

Thursday

Greeted guests and provided them with personalized assistance during check-ins.

Managed bookings and room assignments using specific software which is Cloudbeds.

Coordinated with housekeeping and maintenance teams to address guest concerns.

Learned how manage housekeeping form during check out process

Friday

Sunday blues and i am back at work for interning. Todays task list and job list was the similar

I was guided by my own self in morning shift to handle check outs and reservation extension.

I learned to communicate with guests and reply enquiries.

Furthermore, i had the chance to explore the reservation system.

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"Brain officially switched to 'Out of Office' mode for off days

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Monday

First of all i was scheduled on morning shift which was from 7.30am to 5.30 pm

Every shift has each report by the front desk staff.

There were basically 3 shifts which is morning, noon and the night shift.

I was taking over from the night shift and i was responsible to check the report before starting my shift.

The report included the deposit, cash and card payment, towel count, beer count and also cash float

As morning shift staff my main duty for the day was check out process.

I also have learned how to guide guest to airports and main spots in Kuala Lumpur

Through out the noon i helped and learned check in process by shadowing a senior staff.

I was also getting to know the type of room and beds they had.

I was also focusing and updating online log book.

Tuesday🏢💪

The morning started fine with guiding guests and checking out process.

Today my supervisor explained in detail the type of room and the price for each room.

Example of rooms were mixed dormitory with shared bathroom, double oft room with shared bathroom , twin loft with shared bathroom, double deluxe private room, single capsule room, twin bunk in a mixed dorm, female dorm, double room with private bathroom and attic dorm

He has also taught me there was 3 main online platform that connects all the reservations.

It was booking.com, agoda, and very new platform i got to knew was hostelworld.

While time passes i was given time to update my online log book.

I have also learned how to check in guest according to the process

Wednesday

For todays intern special i am officially checking guest in using the system and it made me so nervous

The steps are :

Checking guest name with passport and in the system.

Making sure which platform they have booked through.

If the guest made booking through booking.com no room payment should be collected but if its through hostelworld the room payment should be collected by card since Mingle hostels are cashless.

Other than that, there is also a deposit for key card which is rm20.00 by cash.

Private rooms are provided with free towel

Besides that there is a rental that should be added on the system as well

Thursday

For today i was just brushing up my skills on the checking in and the checkout process.

I also learned to multitask and on the same time to create conversation with the guest while doing the check in .

During the check in we are also required to promote the activities organized by the hostel.

We are also responsible for informing guests about the house rules and the basic information.

Friday

Shadowed the front desk team during check-ins and check-outs.

Assisted guests with inquiries and complaints, ensuring high-quality service.

Learned the basics of handling cash and credit transactions securely.

I have had time to update my log book.

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"Started the day with five pens. Ended with two days off

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"Dreams are built one brick at a time, even if you’re laying bricks on a Sunday."

Sunday

Training on reservation systems.

Assisting with guest check-ins and check-outs.

Handling guest inquiries and complaints.

I was practicing my communication with guests and being more confidence.

Shadowing supervisor on front desk management

Monday

I was slowly adapted to the property management system.

I have been asking about the systems to get to know more.

Regularly update room status in the property management system (PMS).

Inform housekeeping or maintenance of any immediate issues.

Tuesdays

For the day, i was assigned to check room after it was cleaned by housekeeping team.

I was informed it very important to check every angle of the room.

Example bedsheet stains, rubbish bin, pillow case, dust and more.

Confirm the room is clean, stocked, and ready for occupancy.

Wednesday

For today i was still focusing on front desk and the room checking.

I also learned we could the turn the ac on few hours earlier for private room to create a calm environment.

Check amenities (AC, TV, lights, minibar, etc.) are functioning.

Report any discrepancies or issues to housekeeping or maintenance immediately.

Thursday

Ensure guest requests like extra towels, water bottles and many more are fulfilled.

Verify room status updates are accurately reflected in the system.

Confirm the room is vacated and inspect for damages or left belongings.

Notify housekeeping to clean and prepare the room for the next guest.

Friday

For guests awaiting rooms, provide status updates and estimated readiness times.

If a room is unoccupied but items are left behind, follow protocols for handling guest belongings.

Maintain a friendly, professional demeanor while addressing guest inquiries about room readiness.

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"A little rest is the fuel for your best."

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"Sunday is a day to fine-tune your focus and ambitions for the week ahead."💪🌄

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Sunday✨🌈

For the sunday morning i was the in-charge for the free coffee session for guests.

Our hostel has also sister cafe right downstairs which is very strategic and to boost up occupancy in hostel

My task was to print out the name list of in house guests and guide them to the cafe.

i was also given duty to explain about the free coffee policy as in the free coffee is americano and if guests are interested in other milk coffee like cappuccino there would be a charges of RM 5.00

Through out the afternoon i helped with room check in and check out.

I updated my log book as well.

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A new day a new learning.

Today my task list is to learn how to create new reservation for guest if they are extending

Log In to Cloudbeds: First of all i accessed my Ccoudbeds dashboard using the credentials.

Access the Booking Section: i have navigated to the "Reservations" or "Booking" section in the dashboard.

Create a New Reservation: Then click on the option to create a new reservation.

Enter Guest Details: We must fill in the guest information such as name, contact details, and payment information.

Select Dates and Room Type: Later on choose the check-in and check-out dates and select the desired room type.

Check Availability: I ensured that the selected dates and room type are available.

Confirm the Reservation: We must review all details and confirm the reservation. This may include saving or sending a confirmation to the guest.

Payment Processing: If required, process any payment or deposit necessary to secure the booking.

Finalize: Once everything is completed, finalize the reservation, and it should appear in your reservation list.

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Task List of the day;

I was still brushing my skills to create new reservations according to the same room type

Focusing on check in and check outs.

Had brief talk about upcoming tasks with senior staff to learn more.

Had time to update padlet during free time

Polished customer interaction and meeting customer ecpectation

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"Wednesdays are like Mondays in the middle of the week!" – Lee Fox Williams

Learned how to handle high-pressure situations during peak check-in times.

Improved communication and interpersonal skills by dealing with diverse guest needs.

Difficulty in addressing language barriers with non-English-speaking guests.

Managing time effectively while multitasking in a busy environment.

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✅ “It’s Thursday. The excitement and anticipation build for the weekend. Keep pushing forward!” – Unknown

Prioritized tasks and sought guidance from senior staff to manage time efficiently.

Attended a quick internal training session on using the reservation software.

I was also proud because my senior staff i was catching up fast with the process and said i had good potential

Ensure special requests as an example specific room preferences, arrival time or late check in needs are noted.

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☀️ “A day off is a gift—spend it doing what makes your soul happy.” – Unknown

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"Believe on Monday the way you believe on Sunday."

As the video enjoy what are u doing is the best description.

I was given a chance to polish my barista skills with fun and supportive co-employee.

The theme of the cafe is aesthetic so we are allowed to non uniform attires.

Oversee the opening and closing procedures

Handle customer inquiries and complaints

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 "Let your Tuesday be full of joy, purpose, and progress." 💕💪

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Greet and interact with customers to ensure satisfaction

Track daily sales and cash flow

Plan and promote events or special deals

Ensure cleanliness and hygiene standards are maintained

Help maintain a positive work environment

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✔️ "Keep going! You’re halfway to the weekend and closer to your goals."🩷😶‍🌫️

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The task list of the day:

I was trained on checking daily sales report including the cash, card and voucher discounts for the hostel guests.

Assist in processing payments and handling discrepancies.

Was also helping on weekly cash closing of sale and proceeding the money to be cashed in company account.

Monitor discounts, refunds, and voided transactions

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✔️ "Thursday is a reminder that you’re just one step away from a new achievement." 

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Today is the last days of interning at cafe and we are back to hostel duties😶‍🌫️

Record daily sales and track revenue from different payment methods as cash, credit cards, and digital payment.

Reconcile cash registers at the end of shifts to ensure no discrepancies.

Assisting customer on the menu about food and drinks speciallity.

Recommending customer food according to their expectations

Always wear a smile while serving the customer.

Being helpful and fulfilling customer needs.

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"Almost everything will work again if you unplug it for a few minutes, including you."

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"A Sunday well spent brings a week of content." – Proverb❤️

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I was assigned actually to help out with event boards and picture for three hostels

My duty was to get the pictures ready from the shop and decorate them on the wall as mingle moments.

Every picture shows all the good time guest were having in our hostel.

I even prepared cute sticky notes for guest to write their opinion about the stay.

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Another fun week ahead. As a trained barista i also had chance of interning with their sister cafe which was Mingle cafe

Sunday Morning💕🌄

Observing kitchen and dining area operations.

Assisting in table setting, serving, and clearing.

Learning about menu planning and dietary considerations.

I have also helped on their menu planning

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Either you run the day, or the day runs you." – Jim Rohn

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P/s: The picture was from first day of interning whereas a guest took the picture of me

The new learning of the day:

How to handle reservations from online platforms

I was also was being taught how to match prices with their previous bookings.

I have also learned about the goverment tax and tourism tax charged when guest are booking their stay.

I also was actually focusing on arranging the reservations accordingly to the same type of room.

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"Tuesday: A day to choose to make progress, even if it’s one small step at a time."

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I was actually taught about hostel rules and policy in the first few weeks of interning.

This includes refund policies, upgrade, upcharges and hostel details as well.

I was required to learn the information because i was given responsibility to reply to enquiries in booking.com and via email.

Honestly people had tons of question upon arriving to the hostel.

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Wednesday: Halfway to the weekend, halfway to success."

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I was still assigned on front desk duty and was also multitasking by replying to the booking.com messages as well.

As above picture i have also learned to create a standardized template for the frequently asked questions.

Meanwhile i was also updating the intern log book.

Provide information about the hotel’s facilities, services, amenities, and local attractions.

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"Thursday: The gateway to the weekend. Stay strong, stay positive."

It was a normal day of handling the front desk and serving the guests.

I was also asked to help with the cafe menu designing from my manager.

I have designed the menu using the canva and my manager really liked the outcome of it

On this day i also went through a situation which was a guest complained the room she booked was different from what she has been checked in.

I got quite nervous but my senior staff was there to handle the situation

He handled situation calmly by checking the guests original reservation and what she expected.

It was explained to her different type of room comes with different facilities and amenities.

The guest understood the situation and requested to upgrade her to a private room

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"A day off is the universe’s way of telling you to pause, reflect, and reset."

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Assisted in guest interaction and inquiries.

Observed how staff handle complaints.

Full responsibility for morning check-ins.

Learned how to handle online booking platforms.

I observed how experienced staff managed difficult situations and began building confidence in guest interactions.

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Monday (ᗒᗨᗕ)

Greet guests with a warm welcome and ensure they feel comfortable upon arrival.

Assist with check-in and check-out processes, ensuring accuracy in documentation.

Update room availability status and communicate changes to housekeeping.

Process payments, refunds, and cancellations as per the hotel’s policies.

Maintain accurate records of guest information, reservations, and billing details.

𝓣𝓾𝓮𝓼𝓭𝓪𝔂

Basic understanding of the company’s core operations.

Referred to manuals and requested additional guidance from mentors regarding the reservation system.

Understanding the payment process and tallying the report according to the cloudbed system.

Differentiating credit, cash, booking.com payment according to system.

𝓦𝓮𝓭𝓷𝓮𝓼𝓭𝓪𝔂

Ensuring room availability to avoid overbooking.com

Arranging guest reservation according to their needs and their booking.

Communicate with housekeeping and maintenance to ensure timely room readiness.

Learning basic maintenance in hostel due to emergency situation like changing door battery, sudden electricity cut and cut of water supply.

𝓣𝓱𝓾𝓻𝓼𝓭𝓪𝔂

Manage lost and found items and ensure proper documentation and storage.

I was taught there is specific book record for lost and found item

The book contains the record of what item has been found, room number, found by who and the date.

The process is to record the lost and found if its not being retrieved by 2 weeks it would be disposed.

Was also multi tasking handing the front desk checking in and guest enquiries.

Was spending time on updating log book as well

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"Some days you just have to create your own sunshine."

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"On Sunday, I rest and reflect. I prepare myself for the week ahead."

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For the day i was assigned training with training executive to get to know more the Cloudbed system

Participated in team meetings and brainstorming sessions.

I learned detailly about price setting and also tax setting

Other than that, to add additional charges for towel, laundry coins and more.

I was also given briefing how to create rooms in the systems

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The day started off by joining the training again via zoom meeting.

For today i was learning cloudbeds onboarding process.

It consists of outline the Setup Process

Review the required Customer Information

Establish a Follow-up Call.

After that there quick question sessions.

𝓣𝓾𝓮𝓼𝓭𝓪𝔂

Account Setup

I was actively work with the onboarding coach to set up the:

Accommodation Types

Base Rates

Taxes and Fees

𝓦𝓮𝓭𝓷𝓮𝓼𝓭𝓪𝔂

Monitor and restock front desk supplies as an example brochures, stationery and key cards.

It was a normal day of handling check ins and room inspection.

Updating logbook.

Getting familiar about suggesting guest about travelling around Kuala Lumpur.

𝓣𝓱𝓾𝓻𝓼𝓭𝓪𝔂

Provide information about the hostel facilities, services, amenities, and local attractions.

Respond to guest inquiries and handle complaints or escalate issues to supervisors.

Handle online and email inquiries, ensuring timely responses.

At end of day i had a brief meeting with my manager about the next task i am going to be assigned.

FRIDAY &SATURDAY OFF DAY

"Tough times never last, but tough people do.

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"On Sunday, I rest and reflect. I prepare myself for the week ahead."

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It was a quite a busy day with a lots of check ins.

Was verifying guest identification and payment methods to ensure secure transactions.

Manage cash drawers, petty cash, and credit card transactions accurately.

Assist guests with Wi-Fi connections or printing boarding passes.

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"Monday is a reminder that you can handle whatever this week throws at you."

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As a front Desk intern handling both instagram account management and event posters. Below was my task completed by me:

Take high-quality photos and videos of the events.

They had events for the whole week such as batu cave tour, pubcrawl, bar night. food hunting, waterfall tour and more.

I was given the responsibility to handle vent posters and social media.

I was also creating engaging content as instagram stories, reels, and posts to promote the hostel services and upcoming events.

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"Tackle it Tuesday! One step closer to the weekend."

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Create countdowns or announcements for special events and hostel facilities.

Making sure online platform are always updated with pictures and upcoming events.

Following up with event coordinator every event for the week and update poster accordingly

Develop creative content strategies that align with the hostel image.

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"Wednesday is half-past the weekend. Keep pushing!"

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Multitasking with front desk duty while updating the poster.

Adding captions to attract guest for sign up purpose.

I have also learned to balance front desk duties, social media, and event tasks effectively.

Was also focusing on intern log book updates.

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"Thursday: The weekend is in sight. Stay focused and finish strong."

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My duty was to collect all necessary event details as in the date, time, location, title, description.

Confirm any changes or cancellations for existing events.

Verify accuracy of all information.

Print or handwrite updates.

Remove outdated events.

Arrange new event materials neatly

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"Your track record for getting through bad days so far is 100%." – Unknown

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"Sunday clears away the rust of the whole week." 

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Decide on the format (digital or physical).

Ensure consistency in colors, fonts, and sizes.

Update event text, graphics, or links.

Refresh visuals to keep the board engaging.

Double-check all links

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"Hello, Monday. Let’s do this!" – Unknown

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Share thank-you posts, event recaps, and photo galleries on Instagram.

Collect and review guest feedback to improve future events.

Provide management with a report on event outcomes and social media engagement.

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"Happy Tuesday! You got through Monday, now take it one step at a time." – Unknown

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Tuesday was the day for batu cave tour and i was in front desk incharge of the name list and guest gathering

Welcome guests warmly from the other two sister hostel

Check guests off the attendance list.

Be ready to provide information about event details, schedules, and amenities.

Have a plan for late arrivals, including instructions on how to join the group or contact staff.

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"Happy Wednesday! Keep your head high, your heart open, and your focus sharp."

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For todays event was Kl walking tour.

Ensure all guests are gathered on time to avoid delays.

Perform a headcount to ensure no guests are left behind or lost.

I was also responsible for finalizing the name list of guest and send to event incharge.

If there are delays or changes, keep guests informed to avoid frustration.

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"Thursday is a reminder that we’ve survived the week so far and the weekend is in sight!" 

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It was a normal day at the front desk.

I was assigned in noon shift so i was responsible of room checking and guest check ins.

Front desk are also required to promote event and open up sign up form

Had time to update logbook as well.

There was more learn about front desk operation after off day

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OFF DAY

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For the day i was taught how to upload pictures in online platforms such as booking.com and hostelworld.

It contains room pictures, event pictures and also event posters.

I was also ensuring the picture of room posted are posted with correct description as well to avoid any confusion between guest and the hostel.

After completing the task i was focusing on front desk and ensuring a smooth day ahead.

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Record all expenses accurately and ensure they stay within the allocated budget.

All the event collection should be recorded and updated to manager

This was added to my task list and responsibility.

For every expenses staff are required to show me the receipts for filling purposes.

The amount should be tally with the number of guest joining the event.

Tuesday(¬‿¬)

Handle any small cash transactions during the event.

Maintain detailed records of all petty cash transactions with receipts.

Manage any guest or staff reimbursement claims related to event expenses.

Familiarize myself with the overall event budget and allocated amounts for various categories.

Wednesday(ᗒᗨᗕ)

I also prepared a post-event financial report summarizing all expenses.

Submit all invoices, receipts, and reports to the manager.

Reconcile the event budget with actual expenses.

Use google drive to organize all receipts and invoices.

Thursday (✿◕‿◕)

Use tools like Excel, Google Sheets to submit the expenses report.

Create an estimated event budget with itemized costs.

Record all expenses accurately and ensure they stay within the allocated budget.

FRIDAY AND SATURDAY

OFF DAY

Sunday(⌒‿⌒)

Guests may have questions or concerns, so remain approachable and helpful.

Distribute feedback forms or encourage guests to leave reviews about the event.

Encourage guest to join the social chat of the hostel

Confirm reservations and verify guest identification.

Assign rooms based on guest preferences and availability.

Issue room keys and explain hotel amenities, Wi-Fi access, and meal options.

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Don’t count the days. Make the days count."

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Create a rough layout or sketch of the poster.

Choose a color palette as traditional red, green, gold, or modern festive colors.

Decide on design elements like Christmas trees, snowflakes, ornaments.

Collect logos, images, and icons

Share a draft with your supervisor or team for feedback.

Make adjustments based on their suggestions

Save the final version in the required format (JPEG, PNG, PDF, etc.).

Ensure it’s the correct size and resolution for printing or digital use.

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Today was the day for Christmas dinner.

I was assigned duty for name list checking and handing over the riben.

Before the event i also made sure guest made the payment before signing up.

After handling front desk in the morning i was responsible for the event.

Everything went smooth and it was a fun night with all the guests.

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This was the christmas video edited by myself for the instagram feed.

Gather and organize check-in sheets, name tags, or any remaining materials.

Note any suggestions for improving check-in for future events.

Help with tidying the front desk or packing materials balance from last night

Updating sales event and expenses to manager

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After the event made sure all the videos and pictures of guest are posted in instagram

Making sure to the good feedback from guest after the christmas dinner.

I have also continued front desk duty and try to get positive feedback from guest that joined the dinner last night.

Had time to update logbook.

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OFF DAY

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I was taught how to add hostel amenities and services that is offered by the hostel.

The amenities that have been ticked would appear in booking.com and hostelworld and also agoda.

I was focusing on the training given to avoid any mistakes.

After the training i was continuing the front desk task list.

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Wednesday^_^

Greet and assist guests with a friendly attitude.

Answer and direct phone calls.

Respond to emails and messages promptly.

Manage appointment schedules or meeting bookings.

Maintain a clean and organized reception area.

Thursday(^///^)

Maintain bulletin boards and update with relevant information.

Manage social media posts.

Take and relay messages accurately.

Provide information on hostel services or policies.

Friday & Saturday

OFF DAY

Sunday(❁´◡`❁)

Shadow senior front desk staff to learn best practices.

Familiarize yourself with company policies and protocols.

Attend training sessions on customer service or office technology.

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Monday╰(*°▽°*)╯

I have asked permission from my supervisor to teach me how to create accommodation in the cloudbed system.

To create a new accommodation type in Cloudbeds PMS, i should follow these steps:

a) Go to the Accommodations tab in your account settings.

b)Click New Accommodation Type.

c)Enter the accommodation title, select room type (private or dorm), and fill in details like number of units and maximum occupancy.

d)Add a description, amenities, and upload images.

e)Click Save and Continue.

Tuesday(❁´◡`❁)

Process check-outs efficiently, verifying charges and issuing receipts.

Ask for feedback and thank guests for their stay.

Encourage guests to leave online reviews.

Answer questions about hostel services, facilities, and local attractions.

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Monday:-)

Monitor room inventory and ensure proper coordination with housekeeping.

Update reservation statuses for cancellations, early check-outs, or no-shows.

We are suppose to email guest reminding about stay for both hostelworld and booking.com

If guest from booking.com should wait for one day time period if the guest still do not show up the room payment should be collected.

If it is hostelworld there would be a option of no show and we must proceed with it.

Tuesday❤️💪

Assist guests in modifying bookings as in date changes, room type changes.

Process refunds or additional charges as per hostel policies.

Ensure all bookings are accurate, including guest details, stay dates, and payment information.

Take reservations over the online platform or in person using cloudbed.

Wednesday:-)

Process guest payments using cash and credit cards

Handle deposits, refunds, and adjustments as required.

Balance the cash drawer at the end of each shift and prepare financial reports.

At the end of shift the reports should be tally with the cloudbed system.

Thursday^_____^

Generate occupancy, reservation, and revenue reports for management.

Review daily logs and report any discrepancies to supervisors.

Answer all calls promptly and professionally.

Offer assistance with booking reservations or answering general questions.

Friday & Saturday

OFF DAY

Sunday😶‍🌫️☀️

Notify housekeeping of check-outs, early check-ins, or room changes.

Ensure rooms are ready before guest arrivals.

Proceed with smooth check in process.

Make sure to promote hostel events and policies.

Verify guest identity before issuing replacement keys to ensure safety.

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Monday☀️🏢

Identify opportunities to upsell room upgrades or premium services.

Offer discounts or packages for extended stays or group bookings.

Operate point-of-sale systems and credit card terminals.

Troubleshoot payment issues and ensure secure processing of guest transactions.

Tuesday^_____^

Quickly resolve guest issues to ensure satisfaction.

Balance multiple tasks, such as answering phones, checking in guests, and handling payments.

Ensure accuracy in reservations, payments, and guest preferences.

: Operate reservation software, payment systems, and communication tools efficiently.

Wednesday(●'◡'●)

During peak hours, i learned multitasking is essential. Acknowledge each person with a quick greeting to avoid frustration while serving others.

In settings like hostels, i was always ready to provide information about nearby restaurants, attractions, or transportation options.

Shadow senior front desk staff to learn best practices.

Handle basic IT troubleshooting as an example printer issues, Wi-Fi assistance.

Thursday:-)

Note common guest inquiries and internal questions to improve response times.

Act as a lead intern for new or incoming interns, providing training and guidance.

Independently manage the front desk during supervisor absences.

Maintain a professional appearance and attitude at all times.

Friday and &Saturday OFF DAY

Sunday

Handle petty cash for small expenses.

Assist in processing invoices or expense reports.

Collect payments for events.

I was also multitasking in replying reviews.

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Monday☀️

Gain hands-on training on hotel inventory management systems which is excel sheet.

Learn how to log items in the system and track inventory levels.

Shadow experienced staff to understand how stock is stored and organized.

Learn labeling systems and storage rules for perishable and non-perishable items.

Tuesday^_+

Digitize paper documents and save them in company databases.

Organize and maintain both physical and digital files.

Archive old records according to company policies.

Wednesday（*＾-＾*）

Observe inventory counts and restocking processes.

Take notes on how to identify slow-moving, fast-moving, and obsolete inventory.

Review past inventory reports for insights on usage trends.

Thursday(✿◡‿◡)

Assist in receiving stock deliveries.

Verify delivery notes and check items for damage or discrepancies.

Log received items in the inventory system.

Document standard operating procedures (SOPs) for inventory management tasks.

Friday & Saturday Off Day

Sunday(●ˇ∀ˇ●)

Today during work time i had free time to update log book

I was also learning how to do purchasing list with senior staff.

I learnt about important housekeeping items that always be stocked up.

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Monday☀️🏢

Track frequently used office supplies as i example paper, pens, ink.

Identify items running low and update the purchasing list.

Draft purchase orders using excel forms based on approved items.

Submit them to manager for approval.

Verify that received items match the order and are in good condition.

Cross-check invoices with purchase orders and received items.

Submit invoices to finance for payment

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The hostels had beers to sell for guests.

Everyday sales should tally at the end of the day report

I was incharge of tracking and updating the sales of beer.

Was also responsible for beer inventory.

Before the stock runs out must always update manager to stock in the beers

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Today i was just helping out manager to draft housekeeping task list for all the rooms, lounge area, pantry, laundry room and swimming pool area.

The housekeeping excel also contains weekly cleaning that should be done by housekeepers to ensure cleanliness.

While doing the excel sheet was also maintaining front desk with check out and enquiries from guest.

Was also focusing on updating the logbook as well.

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I was updating some new event pictures and new room images.

On the same time was handling front desk as well.

I have also edited some room description on the hostelworld platform.

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🌞 "Sunday clears away the rust of the whole week."

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It was a normal day of working with check-ins and check-outs.

Attending team meetings and providing updates on assigned tasks.

Balance multiple tasks, such as answering phones, checking in guests, and handling payments.

Working on intern report and logbook

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"Internships are not just about learning, but about discovering your passion."\^o^/

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Monday

I was called out to meet my manager before starting my shift to have a meeting with her.

We talked about my performance through the internship months

She gave her feedback and ideas to brush my skills.

I was also formally offered a position as the front desk assistant manager at one of the hostels.

The best way to end an internship

Tuesday

Completed a key project and presented it to the team.

Received feedback and made final adjustments.

Documented my work for future reference.

Wednesday

Wrote a summary report of my internship experience.

Documented best practices and personal growth.

Received appreciation for contributions to the team

Thursday

I thanked my supervisor and colleagues for their support.

Collected an internship certificate.

Updated my resume and LinkedIn with internship experience.

Friday & Saturday

OFF DAY

Sunday

Improved my ability to work in a team and meet deadlines.

Gained hands-on experience in customer service, problem solving, and handling guests.

Developed problem-solving, communication, and technical skills.

Monday☀️💪

Last day of intern, its kind of feel completed of degree life.

Officially submitted internship report and log book.