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Communication is the exchange of information that occurs between two or more individuals with the aim of providing information and receiving it. In this process, a sender and a receiver are involved, in addition to the message that is revealed.

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– Issuer: who issues the message.

– Receiver: who receives the message.

– Code: set of signals or signs that make up the message.

– Message: the information to transmit.

– Communication channel: the means by which the message is transferred (phone, letter, etc).

– Noise: interference in the communication process.

– Feedback: receiver's response when they have received the message.

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Conflict is a situation in which two or more people with different interests enter into confrontation, opposition or undertake mutually antagonistic actions, with the aim of harming or eliminating the rival party, even when such confrontation is verbal, in order to achieve the of the objectives that motivated said confrontation.

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IDENTIFY THE PROBLEM: What is the problem? The first thing is to be clear about what the problem is, for example, that you do not like his new friends and friends, and you are worried that he will associate with them because you think they take drugs.

SEEKING SOLUTIONS: What possible solutions? Faced with this situation, what can be done: stop seeing them? See them? that you only see them during the week? that they come home so that we can meet them?...

EVALUATE SOLUTIONS: Which solutions are the best? Of all the ideas that have occurred to you, which do you think are the best? It is important to be honest and see what ideas are impossible to do.

MAKE DECISIONS: What solution do we choose? After having analyzed the possible solutions, choose one, the one you think is most convenient. APPLY DECISION: Put into practice. Have you already made the decision? Let's do it.

EVALUATE DECISION: Did it work? If you are happy with the result, great! If not… then think of another possible solution. Surely it has been worth to learn.