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Build trust in people (it's cheaper than doing everything by oneself; esp when one's not around to micro-manage everything)

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Build trust in people (it's cheaper than doing everything by oneself; esp when one's not around to micro-manage everything)

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Taking care of the staff will translate to taking care of pupils as well

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要看到需要

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Change is a form of adaptation

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CAG leveraged on technology and focused on workable solutions/kept an open mind to ensure their survival

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CAG leveraged on technology and focused on workable solutions/kept an open mind to ensure their survival

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CAG supported and facilitated the transit of their retail businesses towards marketing/selling online and created alternatives activities to ensure business continuity.

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Interactive touch points technology can be applied in schools to create more interesting and interactive galleries for all subjects.

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A common structure and unspoken language for all that is consistently applied across the group

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Learn constantly and keep up with the time

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Anticipate changes ahead.
Recall the CAG modified Maslow hierarchy of needs, 2nd lowest tier - Capacity.

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Manage the change together as one NH.

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Embracing change is important because it allows for personal growth, adaptation to new circumstances, and the exploration of new opportunities. It fosters resilience, innovation, and the ability to thrive in an ever-changing world.

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Being open-minded. Accepting that change is a constant. Having the growth mindset. 

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Being open-minded. Accepting that change is a constant. Having the growth mindset. 

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Flexibility to change in the VUCA world

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Communication, clarity and intentional culture-building

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To manage change, its important to communicate the expectaition and reasons clearlynto staff. This helps to prepare them at the same time reframe their thoughts for the change.

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To manage change, its important to communicate the expectaition and reasons clearlynto staff. This helps to prepare them at the same time reframe their thoughts for the change.

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The pursuit of excellence. The goal to be the best.

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The pursuit of excellence. The goal to be the best.

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Times are changing. Without change, we and our country will be left behind. 

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Times are changing. Without change, we and our country will be left behind. 

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In order for us to keep moving towards the goal of giving our students the best learning experiences possible.

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I would think adaptation is only way to survive. Changing the mindset of the staff is a form of behavioral adaptation to overcome their struggles and reinventing the spaces is a form of structural adaptations to survive 

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I would think adaptation is only way to survive. Changing the mindset of the staff is a form of behavioral adaptation to overcome their struggles and reinventing the spaces is a form of structural adaptations to survive 

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During times of crisis, it becomes even more imperative for us to unite and harmonize our voices in order to effectively address the situation. To be the best of the best, personal experience will be the factor to make the best airport stands out from the best. 2D -> 3D -> 4D experience

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Culture@ Changi : Sense of belonging & Ownership
NHPS? not my dept/ committee, not my problem? or is our Culture *on the way* towards the sense of Ownership like that of the culture of Changi airport.

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Constantly reviewing and making adjustments

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Change is constant

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远见与效率

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When life throws you lemons, you make lemonade. 

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When life throws you lemons, you make lemonade. 

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Change is a constant. We need to have a growth mindset to accept it. 

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Change is a constant. We need to have a growth mindset to accept it. 

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They approached situations with an open mind and ensured that whatever they were doing was propelling them towards the goals they had set. They were also intentional in building a positive culture.

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Future ready

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Brainstorm together and pump simple ideas which eventually become a reality. They also look at the solution to suit/promote Singapore rather than just improving the airport

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Having many touch points to gather data and feedback

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All of us, no matter what position we are in, if we can take ownership, share a common goal of the company /school, we can really make a vast difference and come up strong.

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A need to change to continue to value add the lives of others

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Being positive

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Change is necessary to keep up with growing competition outside.

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Change is necessary to keep up with growing competition outside.

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Ownership, streamline processes, clear communication of goals and vision, give time to build team comarade and also to innovate. 

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Ownership, streamline processes, clear communication of goals and vision, give time to build team comarade and also to innovate. 

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if you want to stay same old same old, u will fall off the grid.

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CAG was subjected to forced external circumstances/ VUCA factors

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CAG was subjected to forced external circumstances/ VUCA factors

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The nature of the Covid19 pandemic directly caused the (almost) complete shut-down of the travel/tourism industry overnight.

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To survive and to keep up with the world

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Self improvement and adaptability. 适者生存

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The world constantly evolves. Embrace changes with positivity. Collaborate with like-minded people to create resolutions and resources. 

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The world constantly evolves. Embrace changes with positivity. Collaborate with like-minded people to create resolutions and resources. 

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Readiness, Be Prepared to Change
Learn to accept & willing to move on

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They need to change in order to stay competitive.

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They need to change in order to stay competitive.

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Solve each problem with idea and dream to present Singapore in a best way to the world.

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Solve each problem with idea and dream to present Singapore in a best way to the world.

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Change in mindset, to look outwardly instead of keep on looking at our own problems

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Preparedness is key. Change starts with knowing and owning the corporate mission -- the organisation's beliefs. We need to examine our beliefs and align them to the current situation without losing sight of our mission. Change calls for a fundamental paradigm shift: the old ways may have to make way for the new; the unfamiliar to replace the 'tried and tested'. Preparedness to change is THE disposition for success.

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We need good leaders with vision and empathy to navigate the ship

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We need good leaders with vision and empathy to navigate the ship

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common goal and communication

trust

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Teams can show resilience and adaptability by embracing change, remaining open-minded to new ideas, collaborating effectively, maintaining a positive attitude, learning from failures, and quickly adjusting strategies. They should communicate openly, support each other, and seek innovative solutions. Being flexible, proactive, and able to navigate challenges enables teams to thrive.

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Might be a huge challenge to go back to old times given the experiences.

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When travelling overseas was not possible. Bringing the experiences of travelling to the airport showed things can still be done in different ways. There is always a possibility to experience something new when we think out of the box.

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Growth mindset

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世上唯一不变的就是改变

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Be as agile as monkeys, Tgt as one, Tap on one another's strength and believe that all can play a part.

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Like airports don’t want to build a terminal that is outdated 10 years down the road, we as teachers don’t want to prepare our students for skills that is outdated when they go in to the society. We cannot just stick to our old ways and not keep up with the society’s changes. It is not beneficial for us as a person and not beneficial for our students as a teacher.

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Changing of mindset

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They needed to adapt in order to take care of the people in the company.

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Internal (mindset) & External (structure and logistic)

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Internal (mindset) & External (structure and logistic)

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Strategic agility to anticipate future needs
Process agility to adapt to pandemic and ever changing landscape
People agility to shape and shift mindset of doing things differently, while maintaining the care, warmth and inspiration!

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Teamwork, a small idea sparks off can lead to the realisation of dreams

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Change of : - education landscape
- parents & students’ mindset
- societal needs

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要相信未来，相信未来会更美好。

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要相信未来，相信未来会更美好。

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To survive?

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People development, common vision, shared values, clear communication 

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People development, common vision, shared values, clear communication 

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Evolving with times and needs.

Education is a bit like building an airport. What works now does not mean it will work and be cutting edge in future.

What works in education, may not serve the needs of our societal needs

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Everyone working in airport has the sense of ownership to give tourist an experience that is unique to Changi airport.

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人不动，则是咸鱼一条

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dont hv to be overwhelmed by changes....dont change for the sake of changing...

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dont hv to be overwhelmed by changes....dont change for the sake of changing...

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To adapt to changing situations, to innovate, to continue to stay efficient and serve the people

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The world will not stop turning for anyone.

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I thought it was interesting how their focus was on building culture rather than fixing job scopes. It prompted me to think about whether I'm doing what I can to build the culture that I hope to see in my organisation.

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Because of their career and the livelihood. Change was needed to see progression and not be stagnant.

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Analyse data and tweak nimbly

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We need to constantly keep up with times and not resist changes. There is always fundamental goodness in all changes. With changes then will there be chances of improvement. Singapore is here where we are because of changes

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Dare to think macro, abandon the same old.
The original intent was to replace the old open air car park with a new carpark (multistory carpark?) with the very practical goal of increasing the number of parking spaces, which was of course very valid and needful for a world class airport. But there were those who dare to see other possibilities.

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Everyone coming together as One Changi. To be able to transform, we need to first change the mindsets of the people.

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We should adopt a team goal/success mindset not ‘Me’ or ‘My’ to dictate but ‘us’, ‘we’ do it together share the process of it.

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With a commitment to excellence as the world's premier airport, CAG strive to lead global airlines in delivering an exceptional and seamless travel experience for passengers, setting new standards for efficiency and customer satisfaction.

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Finding the sense of purpose in what you do

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Finding the sense of purpose in what you do

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To go the extra mile, the staff has to find the sense of purpose and see meaning in what he or she does. If the general well being or mental wellness of the staff is not well taken care of, it will be hard to stay in the service line, which is always the one giving.

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The fundamental of working with the hearts always works. So long as there is the heart to serve and improve, and not work for personal gains or recognition, it would be win-win.

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Provide training, taking the chance to do some changes, learning from others

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Provide training, taking the chance to do some changes, learning from others

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Did they have a choice?

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Stay open minded, resilience

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Change of mindset and perspective of thinking

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Change of mindset and perspective of thinking

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1. Use the "best"(challenging) time to do renovation for the closed terminal
2. Attract the passengers /transit passengers/visitors and local residents to enjoy the time they spent in the airport,so as they are not rushing to leave the airport

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To stay relevant and keeping up with new trends.

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To stay relevant and keeping up with new trends.

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Job losses are happening, at the same time, new job/opportunities are coming up