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Reception is an important part of a resort. The resort accepts room bookings by phone or walk in. I have received guidance from senior staff, Mastura on how to receive calls and serve customers. There are 35 rooms that have different prices for the comfort and convenience of the rooms. I must to remember the price of the rooms to give the easier when serve customers.

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Today, I also have a reception desk to give me more experience about customer behavior. There are various types of clients consisting of families, groups of students, retirement groups, private and others. Some also reserve waqf to celebrate birthday parties and celebrate family days.

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The third day guarding the counters gave me more confidence in dealing with customers. There is a full booking at the weekend, especially on Fridays. Staff here practice the principle of 'senyum sokmo' when serving customers.

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Relationship between staff is also very important to ensure the quality of service provided. staff co-operation has a huge impact on the comfort of customers who can provide customer satisfaction.

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Today is the day to update stocks for housekeeping such as soap, nescafe, coffee mate, sugar and others. I have follow Mastura to take experience on how to know which stocks need to be added. We must to tick at the list given. The checklist will be update to the supplier to take orders.

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Fifth day, I was learn how to tidy the room according to the procedure provided. Senior staff, Hafsah is a teaching instructor of tiding the double bed and single bed. This experience is very important to be a good housekeeping.

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This day, Hafsah and I have to make room cleaning. There are 6 standard rooms and 3 deluxe rooms that need cleaning. The knowledge that I have given to my best. The experience of cleaning this resort room gives me a lesson to be more time-consuming. This is because, the time to pack a room has been set to facilitate other customers to check in.

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Today, I have to make a checklist for the needed in a room. The items needed in the room likes glasses, towel, thermos, tray, prayer mat and others. we must to check all of the rooms likes standard rooms, deluxe rooms, shera view (A), shera view (B), shera view (C), shera view suite and orange house.

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Today is the day of check in of the 'Pesta Wau' participants. The great experience for me to conduct foreign tourists who are can't speak English like China. I hope this experience give a chance to learn about the behaviour of the different foreigners

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Pantai Geting will hold 'Pesta Wau Antarabangsa Kelantan 2018 the 36th on 2nd to 4th August 2018. More foreigners will come and check in at our resort from China, Germany, Indonesia, Norway, Brunei, Singapore, Thailand, Vietnam and others. At that date, all of the rooms have full booked.