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Work becomes more meaningful when one works for someone in which they respect and have a connection with, rather than someone he or she simply takes orders from.

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Nurse Managers are able to collaborate and delegate more effectively when there is open communication amongst a team.

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Emotional intelligence is having the ability to monitor one’s own and others’ feelings and use this information to make decisions to guide actions. Key components of emotional intelligence include communication, empathy, trust and respect.

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The emotional intelligence of a nurse manager influences job satisfaction, retention rate and positive patient outcomes. Therefore, it is an important quality to have in a leader. Other results of emotional intelligence are outlined in the image below.

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Emotionally intelligent leaders show empathy towards others, can develop strong relationships based on trust and respect and can bring out the best in others.

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Leaders can use emotional intelligence to build trust with and throughout their team making it easier to establish rapport.

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emotional intelligence and trust - Bing video

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TED Talks Emotional Intelligence Emotional Intelligence Movie Clips Emotional Intelligence Daniel Goleman Emotional Intelligence in the Workplace The Office Emotional Intelligence Emotional Intelligence Self-Awareness Emotional Intelligence Cartoon Emotional Songs Emotional Intelligence Examples Emotional Intelligence in Leadership

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Bianco, C., Dudkiewicz, P. B., & Linette, D. (2014). Building nurse leader relationships. Nursing Management, 45(5), 42-48. doi:10.1097/01.NUMA.0000442635.84291.30

Brendon Gouveia. (2013, December 11). Emotional intelligence. Retrieved from https://www.bing.com/videos/search?q=emotional+intelligence+and+trust&&view=detail&mid=CFCC936F0A7ADC76C793CFCC936F0A7ADC76C793&&FORM=VRDGAR

Bradley University. (2016, April, 19). Maintaining open lines of communication. Retrieved from https://onlinedegrees.bradley.edu/resources/articles/maintaining-open-lines-of-communication/

Daily Nurse. (2016, June 07). Sympathy vs. Empathy. Retrieved from https://dailynurse.com/tag/emotional-intelligence/

Derek Hendrikz. (2014, February, 04). Emotional intelligence and communication. Retrieved from https://www.youtube.com/watch?v=rMF2jSjYzfk

Gilbert Carwile. (2014, July, 10). Professional Communication. Retrieved from https://sites.google.com/a/email.vccs.edu/gil-s-english-site/activities/professional-communication-essay

Kadda, O. (2014). Emotional intelligence on nursing as an anxiety management tool. Health Science Journal, 8(2), 152-153. Retrieved from http://www.hsj.gr/

Lliyana Stareva. (2016, July, 16). The 4 fundamental emotional intelligence capabilities infographic. Retrieved from https://www.slideshare.net/iliyanastareva/the-4-fundamental-emotional-intelligence-capabilities-infographic GarbaAbdullahi/communication-and-its-importance-in-nursing

Lyon, S. R., Trotter, F., Holt, B., Powell, E., & Roe, A. (2013). Emotional intelligence and its role in recruitment of nursing students. Nursing Standard, 27(40), 41-46. Retrieved from http://www.nursing-standard.co.uk/

Mamiverse Team. (2015, May 08). How to gain respect: 8 ways to command more of it at work. Retrieved from http://mamiverse.com/how-gain-respect-at-work-86234/

Milind Kher. (2018, March, 13). Emotional intelligence. Retrieved from http://sparking.biz/2018/03/emotional-intelligence/

PWC. (2015, April, 12). Ten digital trust challenges. Retrieved from https://www.pwc.com/gx/en/issues/trust/ten-digital-trust-challenges.html

Prufeta, P. (2017). Emotional intelligence of nurse managers. Journal of Nursing Administration, 47(3), 134-139. doi:10.1097/NNA.000000000000045

Ric Sanchez. (2016, October 05). Patient rapport tips: Effective strategies to promote trust and cooperation. Retrieved from https://nurseslabs.com/3-patient-rapport-tips-effective-strategies-promote-trust-cooperation/

Saratu Garba Abdullahi. (2014, May, 6). Communication and its importance in nursing. Retrieved from https://www.slideshare.net/Saratu

Tyczkowski, B., Vandenhouten, C., Reilly, J., Bansal, G., Kubsch, S. M., & Jakkola, R. (2015). Emotional intelligence and nursing leadership styles among nurse managers. Nursing Administration Quarterly, 39(2), 172-180. doi:10.1097/NAQ.0000000000000094

Woods, W. (2014). Emotional intelligence: Your key to greater success at work. OOHNA Journal, 33(2), 8-10. Retrieved from http://www.oohna.on.ca

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Emotional Intelligence & Communication - Video Tutorial

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Emotional Intelligence (EQ) & Communication video by Derek Hendrikz is part of the communication skills tutorials. Interpersonal and intra-personal skills during communication is explored. www.derekhendrikz.com