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https://youtu.be/dozZAhVjk9A

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The first day of SIEP at Perhentian Island Resort Sdn. Bhd. (17.7.2018 - TUESDAY)

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The first day of SIEP at Perhentian Island Resort Sdn. Bhd. (17.7.2018 - TUESDAY)

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Today is the first day of my SIEP at Perhentian Island Resort Sdn. Bhd. and my working department is front office. My daily working time is 8 hours and it is shift working.
Shift Legends:
A: 0700 - 1500
B: 1500 - 2300
D: 0900 - 1700
E: 1100 - 1900
I have meet my senior, Kak Amira and she teaches me to recognize our resort map and some basic details that should be inform to our guests when they check in such as the meal times, category of room types, details of snorkeling and diving trips.

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The second day of SIEP at Perhentian Island Resort Sdn. Bhd. (18.7.2018 - WEDNESDAY)

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The second day of SIEP at Perhentian Island Resort Sdn. Bhd. (18.7.2018 - WEDNESDAY)

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Today is the second day of my SIEP. This is the first time I serve the foreign guests. First, my senior teach me to use the official system of Perhentian Island Resort Sdn. Bhd. and edit guest details when the check in. The purpose to fill the guest details is for us to refer after they check out. We also need to make sure the guest have paid for the tourism tax, so the system need us to do a remark for foreign guests.
Procedure when checking in guest:
1. Serve welcome drinks.
2. Ask for the reservation name.
3. Check in the system and ask the guest to fill up the registration card.
4. Request passport from foreign guests and identity card from local guest.
5. Make a photocopy for these documents.
6. Explain the resort structures/facilities, island map, abd the activities that can do in Pulau Perhentian Besar and Pulau Perhentian Kecil.
7. Make sure the room is ready then pass the room key to the guest.
8. Update guest details into the system and checking in guest.

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The third day of SIEP at Perhentian Island Resort Sdn. Bhd. (19.7.2018 - THURSDAY)

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The third day of SIEP at Perhentian Island Resort Sdn. Bhd. (19.7.2018 - THURSDAY)

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Since this the the peak season, my daily routine is check in guests and handle some complains or maintenance' problems.
One of my main job is become translator to the guests from China. This is because most of the China guests do not really understand our language and English. They also cannot speaking well, so I become the one who can understand them. I mostly handle the problem met by them to make sure they can really enjoy their holiday in Perhentian Island. This can help to improve our resort image and more guests from China will no scare that nobody can understand them.

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The forth day of SIEP at Perhentian Island Resort Sdn. Bhd. (20.7.2018 - FRIDAY)

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The forth day of SIEP at Perhentian Island Resort Sdn. Bhd. (20.7.2018 - FRIDAY)

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One of the important things to do in our daily routine is prepare transportation for our guests who check out on the next day. We will send the love letter to them to confirm their boat company if they are not follow our resort boat. For the guests who follow resort boat, we need to prepare boat tickets for them. Sometimes, we also need to prepare land transfer for them from Kuala Besut Jetty to Kota Bharu Airport or Kuala Terrengganu Airport.

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The fifth day of SIEP at Perhentian Island Resort Sdn. Bhd. (21.7.2018 - SATURDAY)

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The fifth day of SIEP at Perhentian Island Resort Sdn. Bhd. (21.7.2018 - SATURDAY)

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Today my senior teach me how to post the payment for tourism tax. This is my very first time to do this, I am very nervous, because I am afraid I will post wrong amount or others. But, luckily, there is no problem occur and I have done my missions.

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The sixth day of SIEP at Perhentian Island Resort Sdn. Bhd. (22.7.2018 - SUNDAY)

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The sixth day of SIEP at Perhentian Island Resort Sdn. Bhd. (22.7.2018 - SUNDAY)

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Today is my first night shift and it is a rainy day. For night shift, we normally need to prepare for the check in on next day, handle problem met by guests, run night audit and others.

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The seventh day of SIEP at Perhentian Island Resort Sdn. Bhd. (23.7.2018 - MONDAY)

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The seventh day of SIEP at Perhentian Island Resort Sdn. Bhd. (23.7.2018 - MONDAY)

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This is the family that I check out on this day. They talk a lot with me and give feedback to our resort. I am really happy that they are willing to share their experiences and others to me. They are really lovely and kind to us.
P.S. They are from France, but their origin is from China!

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The eighth day of SIEP at Perhentian Island Resort Sdn. Bhd. (24.7.2018 - TUESDAY)

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The eighth day of SIEP at Perhentian Island Resort Sdn. Bhd. (24.7.2018 - TUESDAY)

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Today we have a group of customer who come from China and I need to prepare all the resort map full with resort details according to their room number. I have highlight their room number, location of reception and restaurant, write down the meal times, and information of snorkeling and diving trips.

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The ninth day of SIEP at Perhentian Island Resort Sdn. Bhd. (25.7.2018 - WEDNESDAY)

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The ninth day of SIEP at Perhentian Island Resort Sdn. Bhd. (25.7.2018 - WEDNESDAY)

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Today is the day that my senior teach me how to assign room according to the booking. I need to assign room base on the room type, number of guests, number of room, number of nights they stay, and their special remarks. This is my first time to do this kind of job. It is not so difficult, but we need to be patience and careful to satisfy the needs and wants of our guest.

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The LAST day of SIEP at Perhentian Island Resort Sdn. Bhd. (26.7.2018 - THURSDAY)

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The LAST day of SIEP at Perhentian Island Resort Sdn. Bhd. (26.7.2018 - THURSDAY)

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Today is the last day I work here. I request to do all the things I learn during these time and we take selfie before I end my job.
This is our Front Office Gang! I feel grateful because I have met this wonderful and amazing team! They teach me a lot in reception and the skill to handle guests although I only work for 10 days. We have met different guests from different countries and most of them come from Europe and China in this season. They teach me how to deal with them to make sure the guests can get the best service from us and have their best vacation here. I will never forget their helps and guides. I love FO Gang!

The person in the photo:
Me and Kak Amira   Me and Kak Shahirah   Me and Kak Sofia
Me and Kak Irna  Me, Kak Amira, Kak Sofia and Intan Me and Intan
Me and Dany   Me and Aiman   Me and Danu