# data[].attributes.body
Considering the severity of the bad news, an indirect sensitive message is the most suitable model. It consists of four parts:

# data[].attributes.body
The buffer is the opening paragraph. Its purpose is to soften the blow and put the reader in a positive frame of mind.

# data[].attributes.body
The message should end on a positive note that emphasizes the continuation of the relationship.

# data[].attributes.body
Stephen Elop, Vice President of the Devices and Services unit at the time, used the following email to announce 12,500 lay offs:

# data[].attributes.body
Stephen Elop’s message clearly showed a lack of preparation. He used a disorganised and overly long email to convey extremely bad news. The email was full of irrelevant information, making the reader sweat through over 800 words before finding out the actual news.

As a result, employees were left into an uncertain and negative frame of mind.

# data[].attributes.body
Justification gives the reason for the bad news in a concise and convinsing way,

# data[].attributes.body
Bad news should be presented clearly but sensitively.