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Recognition is the final element of Total Quality Management.    Recognition is the most important factor which acts as a catalyst and drives employees to work hard as a team and deliver their lever best.

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Communication binds employees and extracts the best out of them. Information needs to be passed on from the sender to the recipient in its desired form.

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Leadership provides a direction to the entire process of Total Quality Management.

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Team work is a crucial element of total quality management. Rather than working individually, employees need to work in teams.

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Employees need to be trained on Total Quality Management. Managers need to make their fellow workers aware of the benefits of total quality management and how would it make a difference in their product quality and eventually yield profits.

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Employees need to trust each other to ensure participation of each and every individual. Trust improves relationship among employees and eventually helps in better decision making.

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Integrity refers to honesty, values and an individual’s sincerity at workplace. You need to respect your organization’s policies.

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Ethics teach an individual to follow code of conduct of organization and adhere to rules and regulations.

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To be successful implementing TQM, an organization must concentrate on eight key elements.

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Total Quality is defined as a people focused management system that aims at continual increase in customer satisfaction at continually lower cost.