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They are the mediators/arbitrators.

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be mediators b/w conflict

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resources available

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No personal connection

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efficient resolution

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Nobody else is better at balancing interests

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Mediator between employer Nd employees

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Third party aspect/view

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They are a neural party

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so they advocate for employees as well as employers

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Mediator

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remain neutral

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Neutral

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Work as a employee advocate and not only for the org

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Fairly treat the employees in the organization

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They understand the employees.

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HR should have employees best interest

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mediate the same situation