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On April 11th Oscar Munoz released a new statement claiming that United Airlines takes full responsibility for the situation and promises that they will do better.

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On April 10th, United Releases a memo to their employees providing details on the situation. The document seems to put the fault on the passenger.

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Customers begin confronting United Airlines on social media sites.

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On April 10th United Airlines CEO, Oscar Munoz, released a statement coldly apologizing for the situation and vowing to investigate further into what happened. Many customers began to boycott the airline.

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On April 9th 2017 a passenger was forcibly removed from a United Airlines flight after being selected to give up his seat to make room for a crew member.