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Allow the students to check availability of certain food items at food courts using an mobile application

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Check availability of seats at a food court through a mobile application

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Have more canteens

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Allow the students to have a longer lunch time

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Expand the food court with more seats and food stores

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open up convenient stores at every school

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create a food delivery app for students to order and get them delivered to their classes/schools

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Create a food service app to pre-order their meals to collect at their selected time

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Create a food service app for students to know when their food is ready for collection

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Create a food service app for students to purchase their meals without queuing

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Johnny Chua wants to eat other types of food and is sick of eating the same food every single time. He needs more time in order to try other food stores in the food court and still be on time for his lessons.

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Johnny Chua always ends up buying takeaway food to go eat somewhere else where there is space because the food courts are always full. He needs a way for him to find more seats

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Johnny Chua wants to eat at other food courts during his break however his break is too short due to the queuing and waiting time and needs to find a way to purchase the food earlier

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Johnny Chua needs to buy his food faster because he has an urgent CCA meeting during his break and needs to buy his lunch.

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Johnny Chua needs to have more time to enjoy his lunch. Because he is not happy that he does not have enough time to enjoy his food.

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NP Students find the queues in Ngee Ann food courts too long and need a solution to beat the queues during peak lunch hour and have more time to eat

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Name: Johnny Chua
Age: 18
Gender: Male
Goals: Enough time to finish his meal
Expectation: Faster queuing time and waiting time

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Qn 10: Do you like the food in your school canteens? 

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Qn 10: Do you like the food in your school canteens? 

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Answer: No, most food courts sell the same type of food like chicken rice, western cuisine, mixed veg rice. After awhile this gets very boring and repetitive.

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Qn 9: How much are you willing to spend on a meal on a daily basis 

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Qn 9: How much are you willing to spend on a meal on a daily basis 

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Answer: $5 to $7 which includes food and drink. Sometimes I spend a bit more during other breaks to buy a drink or a snack.

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Qn 8:  What are the changes you wish to happen to make your lunch more enjoyable? 

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Qn 8:  What are the changes you wish to happen to make your lunch more enjoyable? 

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Answer: Hope the preparation for food will be faster, queue will be shorter and more tables and chairs will be available.

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Qn 7: Which food court do you typically eat and do you go to the other food courts?

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Qn 7: Which food court do you typically eat and do you go to the other food courts?

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Answer: Food Club because it is the nearest. Other food courts are too far and including queue time and time of finding seats, it takes too long especially when the break is only 1 hour.

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Qn 6: How do you pay for your food when eating in Ngee Ann?

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Qn 6: How do you pay for your food when eating in Ngee Ann?

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Answer: PayLah, PayAnyone (Cashless Payments)

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Qn 5: Tell me about your experience eating in ngee ann.

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Qn 5: Tell me about your experience eating in ngee ann.

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Answer:  Overall it is a good experience as the food is good and cheap but  there are many students having the same lunch time,  queues are long and we dont have enough time to enjoy our food.

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Qn 4:  How do you feel about online food ordering services?

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Qn 4:  How do you feel about online food ordering services?

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Answer:  It is convenient and I would use it when it is peak lunch hours.

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Qn 3: How does it feel like finding for seats in school canteen during lunch hours? 

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Qn 3: How does it feel like finding for seats in school canteen during lunch hours? 

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Answer: Irritated because school canteen is always filled with people.

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Qn 2: How long is your break? And How much time do you spent eating.

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Qn 2: How long is your break? And How much time do you spent eating.

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Answer:  Typically 1 hour. I spent about 50 mins on lunch. Due to lack of seats and long queues

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Qn1:  How long does it take to queue for your food on average?

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Qn1:  How long does it take to queue for your food on average?

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Answer:  30 mins