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For me, from the onset of my registration through my agent, every step was quite lucid, not grey at all: i was told what to do, documents to provide when the semester was to begin and steps that would be taken and it all went as expected, for me, that’s excellent. Although the fees were quite expensive but I am glad I was told clearly what I was to do.
I had no problem nor delay moving into my accommodation, I just did what was to be done and got the expectation.

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Accomodation for Student who come with family

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Accomodation for Student who come with family

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All things was very good except the accomodation. I really suggest the University to provide in or off campus accomodation especially for student who bring their family (wife or children), because I must rent a flat from the estate agent and the price is very expensive. Before come to the UK my education agent told me that property for student would be GBP 600 to 800 per month, and suddenly I have to spent GBP 1,150 per month just for 1 bed room flat. It is a really sad story :(

TRT

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coming to another country for studying was nerve-racking. but the university did a fantastic job of making make the students had a comfortable and hassle free journey providing things like pre arrival information like pick and drop service, documents that I needed to carry, emergency contact number as well as they provided are free sim, food and other things in the fresher's book. the whole thing was really organized and there were people all around the campus to help. so the overall experience was perfect.
K.S.

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My pre arrival experience was mostly good, although i was somewhat confused regarding a few things. When I arrived at the airport, I was somewhat confused as to where exactly to go for the pickup point. I walked around where the pickup point was supposed to be for quite sometime before I ventured away from where the pickup point was listed and ended up finding the student helpers by luck. Once I was on campus, although I was helped by the student helpers, I wish they were more informed because sometimes I would ask questions and they would in turn have to ask someone who would ask someone and so on until I was told they dont know.

R.O.

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To begin with I must say that the Uni did a fantastic job when it comes to welcoming freshers like me. All the information was provided in a smooth and efficient manner from our campus to our off campus accommodation , the team was very much helpful. All the timely mails about the necessary documents , important information and best part was the Free pickup from airport which was a boon for a person like me . Keep up the good works guys. Thankyouu.

Regards
ARJOO DATE

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The arrivals teams were very organised and prepared despite the large number of students moving in on the day. There were "Freshers Angels" every where on campus who were ever ready to help. There was sign post on where to go as well as people guiding you. On the De Havilland Campus we were able to bring out cars right upto the flat door, making it a lot easier to move in and more efficient.

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First things first, the University did a splendid job to keep the students in a comfortable zone by any means. The information about the pre-departure session is really helpful. Like how can I find accomodation before coming to University, what documents needs to carry while traveling, especially for international students this information is valuable.

But, I felt this information is not reached the students at the right time. Few students received after reaching here and few are not received at all. I received the information like Hoodie, Airport pickup dates, To whom I need to contact if I got emergency etc., after reaching here only.

There are positivies, also few backdrops. Hope the University team will take care of the backdrops and improve its services for the upcoming students. CHEERS!!

N.H

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Before coming to London I know only two places one is Heathrow and other is Hatfield. Was very nervous when I came first day to college. There many basic things that we don't before coming to UNI like timetable, induction and module. On the other hand, finding  a class in Uni initially big task. As well as, there are many facilities provided by UNI like laboratories, careers, student union, night event and career developments. It's our life and our dream to achieve with given facilities by UNI and the country.

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I was given some incorrect information which meant that I started my course late. I did not have a good experience pre arrival

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I was given some incorrect information which meant that I started my course late. I did not have a good experience pre arrival

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Pre-arrival information was helpful, however more information about moving in would be helpful.
E.S.

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Studying at Penn Green who deliver the university course I received no information from the university or the provider before arriving on my first day. This was scary to say the least! I received my studynet login and welcome email on 5th day of my studies and had to do a preventive assignment without it! I would have loved the uni of Hertfordshire hoodie and welcome I had heard about!

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It was very helpful and guided me about where to go when you arrive at university.

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As I am a student from London and this was my first time leaving the city I was, as you can fathom, uneasy to start this endeavour. However, the emails I had received from the University calmed me as it provided me with everything a student would need; even if there were still unanswered questions, all I had to do was send an email and would be presented with an answer shortly after. It was very simple for me to find my classes as someone was always happy to help. Overall, for one as dependant as I am, I found my transfer into the University very uncomplicated and I've been happy ever since.
#GoHerts
G.P.C

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Before arrive at UH I was very nervous about meeting people and getting settled in. I was anxious about the process, worried that something was going to go wrong. All the information given to me by the UH team helped so much to alleviate these worries and arriving on the day went so smooth and everyone was so friendly and helpful it actually turned out to be a really fun experience!!

J.B

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Since it was my first time in the UK, I was really anxious about finding my way around the University. I am an MSc Student and i am very satisfied with all the information I received. I received an email with my apartment information, the exact time i could collect my room key and parking info. My experience so far is amazing and there is always someone wiling to help with any questions regarding my stay here.

D.V.

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When choosing a university I looked at the websites and the wikipedia pages of the ones I liked, and I think I checked the youtube channel of UH, and there were some helpful videos about the accomodation and the campus overall, but as an international student I was not sure which things to take with me, and which ones the accomodation team would provide (e.g., bedding, kettle, kitchen ware), so I think a video with things like that would be useful about a month before the semester starts. Apart from that I just hoped that I would figure out how to get where upon my arrival, and I did, thanks to very helpful people on the reception and in the oval, as well as some student ambassadors who showed me around campus.

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When choosing a university I looked at the websites and the wikipedia pages of the ones I liked, and I think I checked the youtube channel of UH, and there were some helpful videos about the accomodation and the campus overall, but as an international student I was not sure which things to take with me, and which ones the accomodation team would provide (e.g., bedding, kettle, kitchen ware), so I think a video with things like that would be useful about a month before the semester starts. Apart from that I just hoped that I would figure out how to get where upon my arrival, and I did, thanks to very helpful people on the reception and in the oval, as well as some student ambassadors who showed me around campus.

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EL

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I am a mature student so coming back to Uni was quite daunting but everyone has made it a fantastic start to the semester.
I had lots of information given to me before I started so I felt much more prepared knowing what will be happening in the weeks to come.
The lecturers have been great as have the people I have met along the way. Already enjoying my course and am looking forward to continuing.
H.W.

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My pre-arrival information was everything I needed. The University had informed me of everything I needed to know about, including where the rooms where on the map where I had to register. I had been given various emails about induction day and moving in day and everything they had said in the emails was correct. It made my experience a breeze and made me feel more confident I had made the right uni choice
BH

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I found that the university gave me the help and support that I needed when I moved here. with it being my first year at university and the first time away from home, I felt anxious about moving here. However the university was immensely supportive before moving here, giving all the information that I needed. couldn't have asked for more.

L.T.

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From what I remember, prior to arriving at UH (in 2016) I did receive enough information about my course. I remember receiving an invitation to a 'taster day', in which i met my programme leader, as well as some of my lecturers. In this event, they explained in detail what modules would be covered during the 4 academic years, and they also provided information about studying abroad and future field trips. In terms of accommodation, I think the University gave me just enough information helping me to collect my room keys. However, I remember carrying out more independent research on the UH website to get information about paying rent, mail, accommodation rules, fees and more.

J.M.

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From my first day i was struggling to find a accommodation. it was pretty easy here but it was my time travelling abroad .
moreover after settling up into uni's atmosphere and programs. I was surprised by the cultural  activities around the campus for freshers.
there are some negatives like we want to get guarantors to find off-campus accommodation. there is no such formalities in other universities off-campus accommodation as i talked to my friends over here in uk.
but overall the best. want to achieve more in my life . best faculties, top infrastructures and best study-experience .

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From Bangladesh to University of Hertfordshire, it's truly been a awesome journey for me,
Initially, I learned everything about UH from university website and the response of the student ambassador and UH international committee by email was simply outstanding. UH is ranked Top 150 young universities in the world and there's no doubt about this amazing stat which i found really realistic after I reached in UH.
The lab facilities, curriculum and the co-operation between teachers and student is also one of the crucial thing which help me to Choose UH  over any other university.
I was surprised by the amenities, organization and the whole co-operation of stuffs and students from Day 1.

But one thing which really saddened me is finding my way in the campus, I was told to download Herts Mobile App for every university news and stuff also the wayfinding but the wayfinding option in the App doesn't move with me like all other effective, so, it's not 100% helpful in wayfinding as i thought it would be.

i would recommend a updated version of it.

But, overall its been a awesome experience

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I prepared for my first and second year by printing out my wristband ticket, payment details of my loan and course details. Second year I also printed proofs for my shared house, and this year I kinda got lazy and printed nothing! I found it stressful as we had lots of confusion over our rent!
The uni itself does a great job getting info out about events and registration and I love the SU calendars they give us! My deadlines are a mess without it lmao. Their room finding app was great for first year too.

BF

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Before starting uni at UH I was given an adequate amount of information about the facilities here at the university. Wasn't a point where i felt the organization was poor or that there was not enough information provided.

N. P

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Every needed info was given via Email, information about pre-arrival to new country. what to expect when we arrive, facts and figures, Various events and advertisements and much more. each email consisted of procedures and system of UK and Hertfordshire, after arrival i never felt lost or found myself alone thanks to #uniofherts Freshres fair, i quickly made frnx and joined networks made by herts

it was quite the week i enjoyed done all required things on time and got in good place within a week
thanks herts,
#GoHerts

P.B

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Since it was my first time in the UK, It was very difficult for me tofinding my way around the University. I am a BEng Student and I am very satisfied with all the information I received. I received an email with my apartment information, the exact time i could collect my room key and all the necessities I needed. My experience so far has been amazing and there is always someone wiling to help with any questions regarding my stay here.

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Since it was my first time in the UK, It was very difficult for me tofinding my way around the University. I am a BEng Student and I am very satisfied with all the information I received. I received an email with my apartment information, the exact time i could collect my room key and all the necessities I needed. My experience so far has been amazing and there is always someone wiling to help with any questions regarding my stay here.

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Ibrahim Ali

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As a mature student returning to uni, I was nervous and apprehensive. The biggest concern was if I was going to be able to take on such a challenging, even the first time I stepped foot into uni on a walkaround I was constantly doubting if I could do it. I am so glad I started and the uni couldn't have been more supportive and helpful. The lecturers seemed brilliant and passionate which made me want to be here. The information was accurate, well thought out and I managed to find my way round and embark on my biggest adventure yet, all whilst feeling supported by uni staff and lecturers. A.T

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As a mature student returning to uni, I was nervous and apprehensive. The biggest concern was if I was going to be able to take on such a challenging, even the first time I stepped foot into uni on a walkaround I was constantly doubting if I could do it. I am so glad I started and the uni couldn't have been more supportive and helpful. The lecturers seemed brilliant and passionate which made me want to be here. The information was accurate, well thought out and I managed to find my way round and embark on my biggest adventure yet, all whilst feeling supported by uni staff and lecturers. A.T

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I stayed in halls for the whole duration of my course. There was enough information which was given in order to prepare myself and other students before we entered into the University. Upon arrival, there were plenty of staff and volunteers who were ready to help with any enquiries that I had. Further, they would also direct me to the correct area from collecting my key and which building my room was located in. The information which was given (Stage 1 Registration) was extremely helpful as it provided all the essential details which I needed. I almost felt as if I already knew where to go and what to do!
Overall, all 3 years have been a huge success!
F.S.Nasar

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I heard different things about the university from the educational consultants but it’s all wrong
Thanks

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Plenty of informations was given out before arriving to university, mainly via email. Maybe for a fresher like me they were a lot to digest. The numerous activities offered and the enrolling procedures  may disorient but once arrived it became easier. The university site is well organized and helps a lot to get informations about life on campus but the courses written were not attainable for some were not in the right semester or didn't exist anymore. The real downside was the lack of information about the timetable until a few days before lessons started. It was difficult to know wheter there would have been overlaps!
GK

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Before arriving at the uni I received a few emails explaining to me what practical steps I needed to take on the day as well as what to expect in my first few days. There were suggestions about how to meet people e.g. via societies and info about what induction events would be running that I could attend in the first week - I liked that there were a mix of day and evening events so I didn't feel like meeting people would revolve around drinking/clubbing. It wasn't clear where to park on the day I arrived to move into halls, there were people pointing guiding us where to go but they sent me quite far away from my room even though there were spaces closer by which wasn't helpful as I have lots of heavy things to move in. I would have liked a guide of what to do over summer like a reading list or an opportunity to talk online with other new students on my course as that would have reassured me and helped me meet friends before I even arrived. I loved the opportunity to SKYPE call with 2 of the lecturers on my course between accepting my place at Herts and joining in September, it reassured me about what to expect academically during my first year of studies. It was a nice surprise when I first collected the keys to my flat and found some freebies of Herts merch on the desk in my room, it was nice and welcoming. A Herts angel helped me move my stuff into my room which I was a bit wary of to begin with as I didn't know if it was an official person with the university (because I hadn't heard of people doing this task in pre-move in info) but it was very helpful and they were so friendly! I was able to speak to current Herts students on The Student Room who were informative and were even able to direct me to the correct uni contact to find out what floor my room was on (as I was concerned about being on the bottom floor due to bad stories about this from friends already at uni). I liked speaking to current students on my course when I attended the open day as it gave me a really picture of what it was like to study at Herts.
RH

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In the weeks leading up to coming to the UK and attending uni I got a lot of welcome packs and information on the area, activities and services that the uni provided. It was very in detail and it really helped me settle into life in England.

PA

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It was really awesome experience arriving here! As i saw some of the good staffs and student union was really supportive for me to get settled and start my course

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I did not arrive during the airport pick up dates. We had a cab booked that took us to the Uni. It was my first time studying abroad (I've never left the country to study before). As we reached College Lane, we came across quite a few problems.
1) There was no proper signage on where should we register. ( The driver isn't familiar with the Uni either. Thus, he left us at the Main reception). As an international student the first place to find our way would be the Main Reception. The driver left us with our luggage. As we entered in the Main Reception we were told that we'll have to go to Hutton Hub an was shown how to make our way to Hutton Hub. It was already a tiring 18hrs flight duration and we were told to push all of our luggage to Hutton Hub ( I was with my mom and she was a slip-disc patient).
2. Accommodation Not Fulfilled as promised. When I applied for the accommodation, I was guaranteed by the office in my home country for an en-suite at De Have as I've requested for De Have. On arrival here, the management tells me there is no accommodation arranged despite my accommodation request sent in. As an international student and a first year and first time coming to the UK, it was very alarming to us. We had to pay half for the hotel while the uni took the other half. It's unfair especially when I had to pay for the rental of telford court once I was given an accommodation a week later.
3. Telford Court was a very bad experience. Food stolen, Dirty, never kept clean by other flatmates. RA's were useless, despite all the complains. Flatmates smoked weed, and never got court. Countless of sleepless nights as friends of my flatmates were drunk and were banging on our room doors and playing with the lock. Kitchen would be in a mess. Food is never safe there. Moved out from Telford as the Uni did not allow me to stay elsewhere on Campus. Had to pay rent for off campus and campus accommodation.

However, all this experience was a good lesson and ups and down of life.

Things i love about the Uni is my classes, sports village ( took on the beginner swimming lessons), restaurant, cafe study and the amazing 24/7 library. The people I met in Uni. The ability to face all situations. Had I not face such situations I would not have much memories to recall although they did come with an expensive cost.
- RM

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In preparation for attending the physiotherapy department supplied all the information that we needed. We even had a timetable before we started; which was so helpful for planning.

Just a pity that so much had to be covered again during induction as so many students had not read it!! KY

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There were a few gaps in the information I received since I didn't know where and when I would be getting my keys as I chose to live on campus. It was daunting since I am an international student and I wasn't sure if I would be able to pick them up. But once I arrived here the staff and other students were very friendly and helpful which more than makes up for the missing information about arrival.  Also there was little information regarding meals and where to eat so that made it difficult to adjust for the first few days.
SK

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Very limited information especially regarding parking for move in day. Didn’t get any information until a week before and it wasn’t very helpful. The guys on the student room where great! The student union takes a age to reply to messages and aren’t always very clear on the information especially information regarding freshers tickets.
MH

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I had an amazing experience. I was last year to a different university and I must say that was a total nightmare, so I withdrawn. Hertfordshire University made me feel so good from the first day of my induction, the team was very friendly and patient. There are also lots of activity's and we also received nice gifts. Compare to the other uni that I was, where they didn't give us a free bottle of water or a proper induction (was all rude employees and unfair making difference between students and if you was opening your mouth to say your point, they would have punished you). I must say that at Herts i feel like is my home, I never though I will like it so much, I spend my time in library every day and I also come on weekends sometimes all way from London, because here I find peace,trust,friendly & fun team, they all so helpful. Thank you Herts for being so good and for accepting  me. Keep it up with this great work you do and with the great team you got and specially the teachers. I love Herts and I will recommend it to everyone and also I want my son to come here, when he will finish his school.
Mirela Denisa C.