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https://youtu.be/Gxori41GOk8

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On the third day of my SIEP training, I arrived at 8.50 am. At 8am, I started my training by learning how to use a photocopier. I was taught by Ms. Aini who was not very knowledgeable in giving me knowledge. For the use of photocopying machines, I have been asked to make copies of some important documents such as copies of customer identification cards, copies of travel documents and more. Documents that need to be copied are intended as attachments and savings of travel agency istiqomah holiday.
Then, after the zohor prayer, I was taught how to organize customer documents neatly and neatly. The important document is the status of the privercy that this company needs to maintain. After learning about the preparation of the document, I followed Ms. Aini to go and buy some outdated company equipment.

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On the fourth day, I was taught how to welcome guests to sign up and get Istiqomah Holidays service sdn.bhd. I was taught to use appropriate language styles to provide good service to guests. On this fourth day, I was given the opportunity to be the host of this travel agency. I was very happy and had a very meaningful experience.
That day, I received two guests who wanted information about the package we provided. I have described with confidence and have applied the knowledge I learned the day before. One of the side questions that the guest asked was about the travel agency in partnership with Istiqomah Holiday company sdn.bhd. I have described a cooperative company which is one of the lodging companies located in Saudi Arabia.

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On the fifth day of my SIEP training at this travel agency, I was taught by Ms. Aini about the process of purchasing airplane tickets provided by Istiqomah sdn.bhd. Airline ticket purchase services are available locally and overseas. for example, Ms. Aini has taught me how to buy airfare to Saudi Arabia and from Malaysia. This process requires cooperation from agencies in Saudi Arabia on the availability of accommodation for passengers. This process was a bit difficult for me as I was just getting into the parts of the flight and the routes that customers had to take from Istiqomah Holiday sdn.bhd. This process was taught by Ms. Aini practically to strengthen my knowledge of travel agency.

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On the second day of my SIEP training, I learned about the company background and the services provided by the company. Among the services provided by travel agency Istiqomah Holiday are providing Haji and Umrah services, overseas travel, van and bus transportation services and selling airfare. This service is provided to facilitate the locals using the nearest and trusted services. Therefore, I am more aware of the services provided by the company.
In addition, on the second day, I also learned about the organization of the company and how the company was formed. The information was well described by Ms. Aini as the manager of the company who has been in the company for a year. Then, I finished SIEP training on the second day at 6 pm.

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On the first day of my SIEP activities at Istiqomah Holdiday sdn.bhd, I showed up at 8. 45 am wearing the right clothes. Later, I was warmly greeted by two employees as company managers, Ms. Aini Afiqah and Ms.Umai. Ms. Umai is the daughter of travel agency owner Istiqomah Holiday. Next, I was introduced to another employee at this agency, Mr. Irwan. The company has only three admins as it is a small, medium sized company providing Haji and Umrah package services. On the first day, the company gave me the opportunity to look at the entire travel management office of this agency. I spent the first day of SIEP activity at 6 pm.

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On the sixth day of my SIEP activity, I left at 8.45 am. Then, I started SIEP activities by learning how to update the Register Book. I've learned the necessary data from customers. after I learned how to update the data, I applied it in the book provided. furthermore, I have continued my activity by filing. later, I did the extra work of cleaning the office.

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On the seventh day. I have started the SIEP activity by resuming the edit activity provided. When I was done, I learned to make a list of things and tentative about a trip to Acheh City. This trip will take place in late August. As many as 20 people will be involved in this trip. Among the activities provided are the place at Kuburan Massal, where the Tsunami victims are housed in a cave. The tentative is provided for a 4 day and 3 night trip. All participants should follow all tentative activities provided from morning to night. The trip also received cooperation from various parties. The trip was led by Mr. Muzammil Shapawi. All the tentatif are provide by Mrs Aini and i have add on any ideas that will make the tentatif looks good and in order.

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The next day, I did an activity like the previous day, which was to update and reorganize. In addition, I was also asked to make a copy of the customer document that will be in service next month. I have also compiled the documents and made the binding. After that, I have arranged for the letter and equipment to facilitate the administration of Istiqamah Holiday. I have been authorized to view all documents that Holiday has included since the company opened. I've been given a lot of knowledge about managing this company.

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On my last day of running SIEP, I did a fax-like job to a company that worked with Istiqamah Holiday. I've also done some editing for reports that require corrections for vocabulary and so on. However, on the last day, Istiqamah Holiday has given some money as a token of appreciation. They also thanked me for helping me do some of the management work of Istiqamah Holiday company. However, I am also very grateful to this company because they taught me a lot about management. They also gave me the opportunity to get involved in travel management practically. All the knowledge I give is very much appreciated.

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On the ninth day of my SIEP activities, I did a job in the front office. I have been taught how to greet guests and explain the package provided. I've applied that lesson. There are many packages other than umrah. Among them are domestic and foreign tourism. While waiting for a customer, I learned about the data on the computer using excel. I've been authorized to edit some additional information as needed.