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BORANG C PENILAIAN PRESTASI (PENYELIA INDUSTRI)

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BORANG C PENILAIAN PRESTASI (PENYELIA INDUSTRI)

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BORANG C - PENILAIAN PRESTASI PELAJAR (PENYELIA FAKULTI)

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BORANG B PENILAIAN PRESTASI (PENYELIA INDUSTRI)

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BORANG B PENILAIAN PRESTASI (PENYELIA INDUSTRI)

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BORANG B PENILAIAN PRESTASI (PENYELIA INDUSTRI)

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SURAT JAWAPAN PRAKTIKAL DI HOTEL GRAND CONTINENTAL KUALA TERANGGANU (HGCKT)

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SURAT JAWAPAN PRAKTIKAL DI HOTEL GRAND CONTINENTAL KUALA TERANGGANU (HGCKT)

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My supervisor let me finish internship early because I have many public holiday not use.

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Thumbprint at 7 a.m.

Taking care the buffet for breakfast. For this time I need to greeting the guest with gentle like say good morning madam and ask them if they have coupon for free breakfast.
I need to setting table for the next guest come to eat breakfast.
With the staff help now a can handle everything alone like setting table,wipe spoon,fork,dishes and other thing needs.

Thumbprint at 3 p.m and back home

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Thumbprint at 3 p.m.

This day we don't have group function that mean not need to setting buffet for dinner. Although, the hotel don't have many guest too.

But we always be get ready if another guest from outside call for steamboat or for room service.

Thumbprint at 11 p.m. and back home.

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Thumbprint at 7 a.m.

Actually I afternoon shift but another trainee cannot come to job because get fever. Then, my supervisor ask me to replace that trainee and I go to morning shift.

I started the morning with take care buffet for breakfast at 6.30 a.m. until 10.30 a.m. After finish clear the breakfast we all start wiping dishes, spoon and fork, glasses and setting table.

3 p.m.
Thumbprint for back

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Thumbprint at 7 a.m.

Take care breakfast buffet.
This morning we have 3 group function  and around 150 guest need to serve. But this time really challenging because this group function bring family and we need to add stuff like spoon,fork, cup tea and dishes.

After that we clear breakfast buffet and get ready to setting buffet for lunch. For the lunch we need to serve 75 guest from group function me and the staff really run out of energy because from breakfast until lunch don't stop work.

Thumbprint at 3 p.m. and back home

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Off day

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Thumbprint at 7 a.m.

Taking care buffet for breakfast and clear all things at 10.30 a.m.

Wipe spoon, fork, glasses and plate that will be use for lunch.  Get ready if call from guest to make room service order.

Thumbprint at 3 p.m and back home.

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Thumbprint at 7 a.m

Taking care buffet for breakfast and clear all things at 10.30 a.m.

Wipe spoon, fork, glasses and plate that will be use for lunch. After that I will be setting for lunch buffet because have group function.

Thumbprint at 3 p.m and back home.

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Thumbprint at 7 a.m

Taking care buffet for breakfast and clear all things at 10.30 a.m.

Wipe spoon, fork, glasses and plate that will be use for lunch. After that I will be setting for lunch buffet because have group function.

Thumbprint at 3 p.m and back home.

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Thumbprint at 3 p.m.

Setting buffet for dinner.  The guest come to eat around 6.30 p.m. until 9 p.m. after that we be clear dinner. Before we clear the buffet we will make sure there are no more guests coming up to eat.

Thumbprint at 11 p.m. and back home.

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The staff ask me to setting table for candle light dinner.
With the staff guide finally I finish setting table for candle dinner. That really challenging because we need to be creative to make beautiful decoration.

For candle dinner usually we start with appetizer, soup, main course and lastly dessert.  After the guest finish we need to clear everything.

Thumbprint at 11 p.m. and back home.

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Thumbprint at 3 p.m.

Setting buffet for dinner.  The guest come to eat around 6.30 p.m. until 9 p.m. after that we be clear dinner. Before we clear the buffet we will make sure there are no more guests coming up to eat.

Thumbprint at 11 p.m. and back home.

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Off day

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Thumbprint at 7 a.m

Taking care buffet for breakfast and clear all things at 10.30 a.m.
Wipe spoon, fork, glasses and plate that will be use for breakfast tomorrow.

Thumbprint at 3 p.m. and back home.

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I got medical certificate (MC) from klinik Ummi Azizan because I not feeling well because I got fever and flu.

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Thumbprint at 3 p.m.

This night we have dinner and need to setting table and buffet. It is because we have group function from University Malaysia Kelantan (UMK) Bachok. For this time I need to service my own university that really challenging because I feel nervous.
After that I need to service VVIP table.

Clear the dinner.

Thumbprint at 11 p.m. and back home.

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Thumbprint at 7 a.m

Taking care buffet for breakfast and clear all things at 10.30 a.m.

Wipe spoon, fork, glasses and plate that will be use for dinner.

Thumbprint at 3 p.m and back home.

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Thumbprint at 7 a.m

Taking care buffet for breakfast and clear all things at 10.30 a.m.

Wipe spoon, fork, glasses and plate that will be use for lunch. After that I will be setting for lunch buffet because have group function.

Thumbprint at 3 p.m and back home

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Off day

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Thumbprint at 3 p.m.

Setting buffet for dinner.  The guest come to eat around 6.30 p.m. until 9 p.m. after that we be clear dinner. Before we clear the buffet we will make sure there are no more guests coming up to eat.

Thumbprint at 11 p.m. and back home

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Thumbprint at 3 p.m.

Setting buffet for dinner.  The guest come to eat around 6.30 p.m. until 9 p.m. after that we be clear dinner. Before we clear the buffet we will make sure there are no more guests coming up to eat.

Thumbprint at 11 p.m. and back home

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Thumbprint at 3 p.m.

Setting buffet for dinner.  The guest come to eat around 6.30 p.m. until 9 p.m. after that we be clear dinner. Before we clear the buffet we will make sure there are no more guests coming up to eat.

Thumbprint at 11 p.m. and back home

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Thumbprint at 7 a.m.

Take care breakfast buffet.
Setting the table for the next guest come to eat breakfast.
Clear the buffet at 10.30 a.m.
Wipe all the things needs like spoon,fork, glasses and other.
Setting table for lunch because have group function.
Waiting order from the guest for ala carte.

Thumbprint at 3 p.m and back home.

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Thumbprint at 7 a.m.

Take care breakfast buffet.
Setting the table for the next guest come to eat breakfast.
Clear the buffet at 10.30 a.m.
Wipe all the things needs like spoon,fork, glasses and other.
Setting table for lunch because have group function.
Waiting order from the guest for ala carte.

Thumbprint at 3 p.m and back home

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Thumbprint at 7 a.m.

Take care breakfast buffet.
Setting the table for the next guest come to eat breakfast.
Clear the buffet at 10.30 a.m.
Wipe all the things needs like spoon,fork, glasses and other.
Setting table for lunch because have group function.
Waiting order from the guest for ala carte.
Sometimes our General Manager of HGCKT will go at Cafe for lunch and need to serve he.

Thumbprint at 3 p.m and back home.

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Off day

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My supervisor give replacement public holiday during Hari Yang di-Pertua Agong.

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Thumbprint at 7 a.m.

Take care breakfast buffet.
Setting the table for the next guest come to eat breakfast.
Clear the buffet at 10.30 a.m.
Wipe all the things needs like spoon,fork, glasses and other.
Waiting order from the guest for ala carte.
The staff teach me how to order needs from supplier like order coffee,Milo and other.

Thumbprint at 3 p.m and back home.

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Thumbprint at 7 a.m.

Take care breakfast buffet.
Setting the table for the next guest come to eat breakfast.
Clear the buffet at 10.30 a.m.
Wipe all the things needs like spoon,fork, glasses and other.
Waiting order from the guest for ala carte.

Thumbprint at 3 p.m and back home.

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Thumbprint at 3 p.m.

Setting buffet for dinner.  The guest come to eat around 6.30 p.m. until 9 p.m. after that we be clear dinner. Before we clear the buffet we will make sure there are no more guests coming up to eat.

Thumbprint at 11 p.m. and back home

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Thumbprint at 3 p.m.

Need setting buffet for dinner because we have group function. The staff told me to put necessities like spoons, fork and so on. This time to I need to setting VVIP table and need to service them that really nervous because first time to service VVIP guest.

Clear the buffet at 9 p.m.

Thumbprint at 11 p.m. and back home.

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Thumbprint at 3 p.m.

For this day we don't have many guest but always be prepared for anything. Like call from outside guest who ask about steamboat and then we need setting table for steamboat booking.

For steamboat we will provide special service like we poured water for them into the glass provided, lit a stove fire to eat the steamboat and put the ingredients into it. After the guest finish eat we all need to clear that steamboat.

Thumbprint at 11 p.m. and back home.

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Off day

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Thumbprint at 7 a.m.

Get ready for take care breakfast buffet this morning. Usually for shift morning we have 2 staff and one trainee from this staff I learned many new thing. Like how to setting table for next guest and always be ready to treat the guest nicely.

After that we all clear the buffet at 10.30 a.m. and get ready for setting lunch buffet for group function.

Thumbprint at 3 p.m. and back home

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Thumbprint at 7 a.m.

Firstly after thumbprint I will go to Jala Mas Coffee House and be prepared for taking care breakfast. Like we say at this time the guest come to breakfast until 10 a.m.

After that I and staff f&b will clear the breakfast and get ready setting buffet for lunch because we have group function outsiders Terengganu. Then we need to wipe everything equipment at Cafe.

Thumbprint at 3 p.m. and back home.

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Thumbprint at 7 a.m.

For this months we are really busy because have many group function come to the hotel and hold seminars. But the busy department of course banquet they need to setting the hall. Because of that we as f&b department always help banquet team like backup them.

Thumbprint at 3 p.m.

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Thumbprint at 3 p.m.

This time cafe house not busy because group function for 220 people already check out after lunch.

But we all stay get ready for ala carte order or the guest will walk in directly to the cafe house to eat.

Thumbprint at 11 p.m. and back home

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Thumbprint at 3 p.m.

Still busy because we have group function who make seminar at our hotel.

Need to setting buffet for dinner and this time still 220 guest.

Thumbprint at 11 p.m and back home

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Thumbprint at 3 p.m.

I need setting buffet for the dinner around 220 pax. For example, I need to make sure spoon, fork, glasses and other thinga is enough for the guest. Another staff need to work over time because f&b department do not have enough staff.

Dinner start at 6.30 p.m until 9 p.m. and after that we will clear the buffet.

The staff will be open ala carte at 8 p.m until 10.30 p.m and the guest can make order.

Thumbprint at 3 p.m.

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Off day

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Thumbprint at 7 a.m.

Take care breakfast buffet.
Setting the table for the next guest come to eat breakfast.
Clear the buffet at 10.30 a.m.
Wipe all the things needs like spoon,fork, glasses and other.
Waiting order from the guest for ala carte.

Thumbprint at 3 p.m and back home

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Thumbprint at 7 a.m.

Take care for breakfast from 7 a.m. until 10.30 a.m.

The staff teaches how to greetings the guest with gently.
Then answer the question from the guest like ask what the interesting place at here. I will say that this hotel have strategic place because nearly with beach, pasar payang, KTCC Mall and other.

Thumbprint at 3 p.m.

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Thumbprint at 7 a.m.

In the morning I was taught to always keep an eye out because it was time for many guests to come to the cafe for breakfast. For example, we have to always be sensitive when guests will come down and we act to tidy up the place.

Thumbprint at 3 p.m. and back home

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Thumbprint at 3 p.m.

This time the staff ask me to do room service like deliver food and drink to the room that order by guest.

This was really challenging part because I need to go alone without following by staff. From that I need to be confiden and believe myself I can do it.

Thumbprint at 11 p.m. and back home

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Thumbprint at 3 p.m.

I take order from guest who are come tu the cafe house.

The staff give me task to make drink from guest order. I need to make orange juice and teh tarik to the guest.

Although I'm not very good at making drink but I still try to do it with staff help.

Thumbprint at 11 p.m. and back home

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Thumbprint at 3 p.m.

Ready for the guest call and order for ala carte.  If the guests not many that mean ala carte will be reduce.

Then I will do other tasks such as packing files and also layout items.

Thumbprint at 11 p.m and back home

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Off day

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Thumbprint at 7 a.m.

First I do when come to the f&b department is get ready to take care buffet for breakfast and ask the question form the guest.

But sometimes we need  be patient with guest when they ask nonsense question like why do you don't make nasi dagang for menu. Then we need to explain to them that we follow the menu from the kitchens and change the menu every day.

After finish with breakfast we need to wipe and clear all the things at cafe house.

Thumbprint at 3 p.m and back home

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Thumbprint at 7 a.m.

Taking care the buffet for breakfast. For this time I need to greeting the guest with gentle like say good morning madam and ask them if they have coupon for free breakfast.

I need to setting table for the next guest come to eat breakfast.

Thumbprint at 3 p.m and back home

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I got emergency leave because my mother passed away.

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Off days

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Thumbprint at 7 a.m.

I learn how to setting table for breakfast and how to lift a plate.

Clear the breakfast at 10.30 a.m and start wipe all the things needs.

Thumbprint at 3 p.m and back home

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Thumbprint at 7 a.m

Taking care buffet for breakfast and clear all things at 10.30 a.m.

Wipe spoon, fork, glasses and plate that will be use for dinner.

Thumbprint at 3 p.m and back home

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Thumbprint at 7 a.m.

Settings buffet for breakfast and greetings the guest who are come the cafe for breakfast.

10.30 a.m. clear all breakfast and get ready for wipe all the things.

Thumbprint at 3 p.m. at back home

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Thumbprint at 3 p.m

This time for the dinner we need to take care steamboat that has been booked  by the guest. For example, I need to reserve one table for the steamboat and then setting that table.

Thumbprints 11 p.m. to back home

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Thumbprint at 3 p.m.

This time we have function from the group and need to prepare buffet for dinner. Such as I need to setting buffet and table for VVIP.

Thumbprint at 11 p.m. to back home

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Thumbprint at 3 p.m.

The staff teach me how to take order form the guest.  It is because for afternoon shift that many guest will order ala carte and need be careful to take order.

Thumbprint at 11 p.m. to go home

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Off day

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Thumbprint at 7 a.m.

Start my day with take care buffet for breakfast.
I learn how to answer the call phone from guest they call because want to make room service. Firstly we need to greeting them with gentle.

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7 a.m
Thumbprint

I started the morning with take care buffet for breakfast at 6.30 a.m. until 10.30 a.m. After finish clear the breakfast we all start wiping dishes, spoon and fork, glasses and setting table.

3 p.m.
Thumbprint for back home

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Thumbprint at 12 p.m.

My supervisor tell me to come job at noon because we have function for Hari Raya Aidilfitri from the guest. We need to handle about around 100 people who come to this open house.

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All trainee get public holiday for Hari Raya Aidilfitri about two days.

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During Ramadhan month almost staff and trainee for F&B will get afternoon shift because we need to taking care about buffet. Such as we all need to setting all plate and table to the people who are booking for iftar.

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Day-14
Thumbprint at 9 a.m.

We start our work after the supervisor give list about room need to clean. Unfortunately, HR ask me to go food and beverage (f&b) department because this department don't have enough staff. That means I need to leave Housekeeping department immediately.

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Day-13
Thumbprint at 9 a.m.

During Ramadhan we don't have many room to cleaning because the guest do not come this month. So, that means we can do another job like cleaning office housekeeping.

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Off day

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Thumbprint at 9 a.m.

The staff teach me how  to clean or freshen guest rooms while guests are out or while a room is between guests. Each morning, we stocks up hospitality carts with towels, fresh linens, cleaning supplies and toiletries, and housekeepers set out to their assigned floors.

Before that, we need knock on the door of each occupied guest room and enter only when the guests are out. Once inside, they make beds and supply fresh towels. Housekeepers also replace any used toiletries, wipe surfaces clean, and vacuum or mop floors to ensure guests return to a clean room. We should empties trash cans and removes any rubbish from the room.

Thumbprint at 5 p.m. and back home.

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Thumbprint at 9 a.m.

Staff told me to restock another thing needs like mineral water, snacks, coffee and tea.

Then I wipe mirror and table with chemical. After that vacuum the floor to make sure don't have dust at the carpet it is because sometimes we have guest alergic with dust.

Thumbprint at 5 p.m. and back home.

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Thumbprint at 9 a.m.

The staff told me to clean bathroom. But for me to clean bathroom is really complicated because we need to be careful especially with hair and dust.

Firstly, we need towel to clean floor an bathtub and after that restock another thing needs like shampoo,soap,tissue roll, toothbrush for premium room and toothpaste.

Thumbprint at 5 p.m. and back home.

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Thumbprint at 9 a.m.

The staff teach how to clean mirror and toilet. It is because bathroom critical place and need to be careful when cleaning. We need to be more thorough with hair and dust.

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Thumbprint at 9 a.m.

I help the staff to top up and organized their item like shampoo, brush teeth, soap, mineral water, towel, blanket and another thing. This time I follow the staff to go cleaning at premium room that room really huge.

Thumbprint at 5 p.m. and back home.

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Thumbprint at 9 a.m.

The supervisor give the list of room to us. Then I need to follow the staff to do housekeeping work. The staff ask me to knock the door three times while mentioned housekeeping and wait a minutes until the guest open the door. If the guest no open the door that mean they don't want to be disturbed. For the first time I really nervous to knock the door but the staff encourage me that normal to feel nervous.

1 p.m- 2 p.m lunch break.

3 p.m- 5 p.m
We all continue cleaning the room until finish.

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Off day

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I got medical certificate (MC) from klinik Ummi Azizan because I not feeling well like fever and my blood pressure really not in good condition. I almost fainted at practical place.

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Assalamualaikum and good morning my name is Raja Nur Syahiirah binti Raja Yusof (H18A0530). I'm hospitality student from University Malaysia Kelantan (UMK) campus Kota Pengkalan Chepa. I am doing my internship at Hotel Grand Continental Kuala Terengganu for 16 weeks around 3 month of internship.

Today is new semester begins and my first day start internship at Hotel Grand Continental Kuala Terengganu.

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Thumbprint at 9 a.m.

Internship at Hotel Grand continental we start cleaning for premium suite that really big and have a lot things need to be clean.

Thumbprint at 5 p.m. and back home.

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Thumbprint at 9 a.m.

Interpernship at housekeeping department was really challenging because the guest late check out at 3 p.m. and we need to waiting them check out first before cleaning room.

But unfortunately, We are need to cleaning the room very faster because we have another group function check around 4.30 p.m.

Thumbprint at 5 p.m. and back home.

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Thumbprint at 9a.m.

Working at housekeeping department really challenging. The staff teach me how to cleaning bathroom, bathtub, toilet arrange towel and soap. I enjoy the situation because the staff really friendly and be patient to teach me with zero knowledge about housekeeping.

Thumbprint at 5 p.m. and back home.

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Today is the day I officially become the part of Hotel Grand Continental Kuala Terengganu as a practical student at there. In first day I need to introduce myself with other then I have brought to visit around the office with the other staff. Hotel Grand Continental Kuala Terengganu have 13 levels.

After that, I was assigned under housekeeping department for 1 months half and after this I will go to department food and beverage (f&b). For the first day of being in the housekeeping department was very busy because have a lot of guests came out on this day. The most challenging thing is when cleaning a very large vvip room and besides there are some dirty rooms that will take a long time to clean.

But finally we all can finish all the housekeeping around 4.30 p.m. with the help of housekeeping department.