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Prompt Service
Bad
Lack of training or care

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- had mapped out childcare schedule for entire year. They would have had to know when they wanted to start organising their Christmas
- care about their kids and the magic of Christmas
- maintaining child to carer ratio to ensure peopple had time to organise

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Consultant at Bank promised to get back to me but didn't.  I had to chase him up

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Attendant refused to send my parcel even though I had paid for it at a previous post office and had receipt. We argued for 20 mins until her Manager came over and put a stamp saying postage was paid. Such a lot of effort with such a simple fix.

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Took 15 calls to resolce

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On hold for over two hours

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Lodged a claim 2.5 month ago. Approval process took forever, and no and less communication of the status until you asked.
Now nothing is been repaired still. Now no air con for Xmas.

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- Made a claim 10 months after the accident, and the claim was dealt with very well

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They made it personal

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Turned bad experience in to good. Made us move table, then I requested to move tables as being annoying by others. He paid the entire bill - over $200

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Childcare centre organising Santa photos

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Childcare centre organising Santa photos

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Had been preparing the kids for Santa photos without me knowing. It was an extra thing I didn't need to worry about.

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Staying in a room where the landlord forgot to fix our bed properly. He came to the room promptly as well as took us out for dinner and a free meal.

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Take a step back. What was or was not working behind the scenes to make this experience happen?

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Tell us about the WORST customer experience you've had!

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Tell us about the BEST customer experience you've had!