# data[].attributes.body
I was in the afternoon shift. When I arrived, had to join the briefing at the back office first, once it's done, I printed the back up report. After that, all the registration cards from the morning shift, the guest that has checked in must be updated. Things that include in updating is address, phone number, email, and credit card authorisation details. If any business card is attached, that must be updated together. Then, the cores of guests that has not checked in yet must be updated according to room number. We use the reservation number on the cores to determine the room number from the system. All keycards must be attached together with the respective cores and keycards must be cut before arrival. Undone flowers for special delivery must be done. Around 6pm we have to go and deliver the cake and wine to the rooms. Newspaper bag must be prepared for the night shift butler.

# data[].attributes.body
I was in the afternoon shift. When I arrived, had to join the briefing at the back office first, once it's done, I printed the back up report. After that, all the registration cards from the morning shift, the guest that has checked in must be updated. Things that include in updating is address, phone number, email, and credit card authorisation details. If any business card is attached, that must be updated together. Then, the cores of guests that has not checked in yet must be updated according to room number. We use the reservation number on the cores to determine the room number from the system. All keycards must be attached together with the respective cores and keycards must be cut before arrival. Undone flowers for special delivery must be done. Around 6pm we have to go and deliver the cake and wine to the rooms. Newspaper bag must be prepared for the night shift butler.

# data[].attributes.body
I was in the afternoon shift. When I arrived, had to join the briefing at the back office first, once it's done, I printed the back up report. After that, all the registration cards from the morning shift, the guest that has checked in must be updated. Things that include in updating is address, phone number, email, and credit card authorisation details. If any business card is attached, that must be updated together. Then, the cores of guests that has not checked in yet must be updated according to room number. We use the reservation number on the cores to determine the room number from the system. All keycards must be attached together with the respective cores and keycards must be cut before arrival. Undone flowers for special delivery must be done. Around 6pm we have to go and deliver the cake and wine to the rooms. Newspaper bag must be prepared for the night shift butler.

# data[].attributes.body
Being on the relieve shift from 11am to 7pm, I did both check out and check in. Special delivery such doing flower petals on the bed and sending wine and the glasses was also done by me.

# data[].attributes.body
Being on the relieve shift from 11am to 7pm, I did both check out and check in. Special delivery such doing flower petals on the bed and sending wine and the glasses was also done by me.

# data[].attributes.body
Morning shift. As usual, printed back up report, prepared key card holder for arrivals. I did a few check in and check outs. No special delivery today.

# data[].attributes.body
Morning shift. As usual, printed back up report, prepared key card holder for arrivals. I did a few check in and check outs. No special delivery today.

# data[].attributes.body
Morning shift. As usual, printed back up report, prepared key card holder for arrivals. I did a few check in and check outs. No special delivery today.

# data[].attributes.body
I was in the afternoon shift. When I arrived, had to join the briefing at the back office first, once it's done, I printed the back up report. After that, all the registration cards from the morning shift, the guest that has checked in must be updated. Things that include in updating is address, phone number, email, and credit card authorisation details. If any business card is attached, that must be updated together. Then, the cores of guests that has not checked in yet must be updated according to room number. We use the reservation number on the cores to determine the room number from the system. All keycards must be attached together with the respective cores and keycards must be cut before arrival. Undone flowers for special delivery must be done. Around 6pm we have to go and deliver the cake and wine to the rooms. Newspaper bag must be prepared for the night shift butler.

# data[].attributes.body
Morning shift. As usual, printed back up report, prepared key card holder for arrivals. I did a few check in and check outs. Today was the first time doing special delivery for honeymoon pack

# data[].attributes.body
Morning shift. As usual, printed back up report, prepared key card holder for arrivals. I did a few check in and check outs. No special delivery today.

# data[].attributes.body
Morning shift. As usual, printed back up report, prepared key card holder for arrivals. I did a few check in and check outs. No special delivery today.

# data[].attributes.body
I was in the afternoon shift. When I arrived, had to join the briefing at the back office first, once it's done, I printed the back up report. After that, all the registration cards from the morning shift, the guest that has checked in must be updated. Things that include in updating is address, phone number, email, and credit card authorisation details. If any business card is attached, that must be updated together. Then, the cores of guests that has not checked in yet must be updated according to room number. We use the reservation number on the cores to determine the room number from the system. All keycards must be attached together with the respective cores and keycards must be cut before arrival. Undone flowers for special delivery must be done. Around 6pm we have to go and deliver the cake and wine to the rooms. Newspaper bag must be prepared for the night shift butler.

# data[].attributes.body
I was in the afternoon shift. When I arrived, had to join the briefing at the back office first, once it's done, I printed the back up report. After that, all the registration cards from the morning shift, the guest that has checked in must be updated. Things that include in updating is address, phone number, email, and credit card authorisation details. If any business card is attached, that must be updated together. Then, the cores of guests that has not checked in yet must be updated according to room number. We use the reservation number on the cores to determine the room number from the system. All keycards must be attached together with the respective cores and keycards must be cut before arrival. Undone flowers for special delivery must be done. Around 6pm we have to go and deliver the cake and wine to the rooms. Newspaper bag must be prepared for the night shift butler.

# data[].attributes.body
I was in the afternoon shift. When I arrived, had to join the briefing at the back office first, once it's done, I printed the back up report. After that, all the registration cards from the morning shift, the guest that has checked in must be updated. Things that include in updating is address, phone number, email, and credit card authorisation details. If any business card is attached, that must be updated together. Then, the cores of guests that has not checked in yet must be updated according to room number. We use the reservation number on the cores to determine the room number from the system. All keycards must be attached together with the respective cores and keycards must be cut before arrival. Undone flowers for special delivery must be done. Around 6pm we have to go and deliver the cake and wine to the rooms. Newspaper bag must be prepared for the night shift butler.

# data[].attributes.body
I was in the afternoon shift. When I arrived, had to join the briefing at the back office first, once it's done, I printed the back up report. After that, all the registration cards from the morning shift, the guest that has checked in must be updated. Things that include in updating is address, phone number, email, and credit card authorisation details. If any business card is attached, that must be updated together. Then, the cores of guests that has not checked in yet must be updated according to room number. We use the reservation number on the cores to determine the room number from the system. All keycards must be attached together with the respective cores and keycards must be cut before arrival. Undone flowers for special delivery must be done. Around 6pm we have to go and deliver the cake and wine to the rooms. Newspaper bag must be prepared for the night shift butler.

# data[].attributes.body
I was on the afternoon shift. Once work was done, I stayed back and continued doing night shift. I wanted to learn how to charge the agents. That got me like this.

# data[].attributes.body
I was in the afternoon shift. When I arrived, had to join the briefing at the back office first, once it's done, I printed the back up report. After that, all the registration cards from the morning shift, the guest that has checked in must be updated. Things that include in updating is address, phone number, email, and credit card authorisation details. If any business card is attached, that must be updated together. Then, the cores of guests that has not checked in yet must be updated according to room number. We use the reservation number on the cores to determine the room number from the system. All keycards must be attached together with the respective cores and keycards must be cut before arrival. Undone flowers for special delivery must be done. Around 6pm we have to go and deliver the cake and wine to the rooms. Newspaper bag must be prepared for the night shift butler.

# data[].attributes.body
Fruit basket

# data[].attributes.body
I was in the afternoon shift. When I arrived, had to join the briefing at the back office first, once it's done, I printed the back up report. After that, all the registration cards from the morning shift, the guest that has checked in must be updated. Things that include in updating is address, phone number, email, and credit card authorisation details. If any business card is attached, that must be updated together. Then, the cores of guests that has not checked in yet must be updated according to room number. We use the reservation number on the cores to determine the room number from the system. All keycards must be attached together with the respective cores and keycards must be cut before arrival. Undone flowers for special delivery must be done. Around 6pm we have to go and deliver the cake and wine to the rooms. Newspaper bag must be prepared for the night shift butler.

# data[].attributes.body
I was in the afternoon shift. When I arrived, had to join the briefing at the back office first, once it's done, I printed the back up report. After that, all the registration cards from the morning shift, the guest that has checked in must be updated. Things that include in updating is address, phone number, email, and credit card authorisation details. If any business card is attached, that must be updated together. Then, the cores of guests that has not checked in yet must be updated according to room number. We use the reservation number on the cores to determine the room number from the system. All keycards must be attached together with the respective cores and keycards must be cut before arrival. Undone flowers for special delivery must be done. Around 6pm we have to go and deliver the cake and wine to the rooms. Newspaper bag must be prepared for the night shift butler.

# data[].attributes.body
I was in the afternoon shift. When I arrived, had to join the briefing at the back office first, once it's done, I printed the back up report. After that, all the registration cards from the morning shift, the guest that has checked in must be updated. Things that include in updating is address, phone number, email, and credit card authorisation details. If any business card is attached, that must be updated together. Then, the cores of guests that has not checked in yet must be updated according to room number. We use the reservation number on the cores to determine the room number from the system. All keycards must be attached together with the respective cores and keycards must be cut before arrival. Undone flowers for special delivery must be done. Around 6pm we have to go and deliver the cake and wine to the rooms. Newspaper bag must be prepared for the night shift butler.

# data[].attributes.body
I was in the afternoon shift. When I arrived, had to join the briefing at the back office first, once it's done, I printed the back up report. After that, all the registration cards from the morning shift, the guest that has checked in must be updated. Things that include in updating is address, phone number, email, and credit card authorisation details. If any business card is attached, that must be updated together. Then, the cores of guests that has not checked in yet must be updated according to room number. We use the reservation number on the cores to determine the room number from the system. All keycards must be attached together with the respective cores and keycards must be cut before arrival. Undone flowers for special delivery must be done. Around 6pm we have to go and deliver the cake and wine to the rooms. Newspaper bag must be prepared for the night shift butler.

# data[].attributes.body
I was in the afternoon shift. When I arrived, had to join the briefing at the back office first, once it's done, I printed the back up report. After that, all the registration cards from the morning shift, the guest that has checked in must be updated. Things that include in updating is address, phone number, email, and credit card authorisation details. If any business card is attached, that must be updated together. Then, the cores of guests that has not checked in yet must be updated according to room number. We use the reservation number on the cores to determine the room number from the system. All keycards must be attached together with the respective cores and keycards must be cut before arrival. Undone flowers for special delivery must be done. Around 6pm we have to go and deliver the cake and wine to the rooms. Newspaper bag must be prepared for the night shift butler.

# data[].attributes.body
The first thing I got to do when I arrive is to go through the briefing file. I then check wake up call list and remaining arrivals. I then check on next day early morning transfer out and charge accordingly. I then close all credit card terminals. I prepare and separate all departure registration cards. To standby as an order taker and work close with room service staff for any orders. I also had to inform room service staff to prepare Breakfast Box next day. I also had to take over car jockey and post payment. I had to stood by housekeeping request. The most fun part will be preparing newspaper and sending it to guest suite. Finally do casting on all transactions and ake sure all the bills are in correct order.

# data[].attributes.body
The first thing I got to do when I arrive is to go through the briefing file. I then check wake up call list and remaining arrivals. I then check on next day early morning transfer out and charge accordingly. I then close all credit card terminals. I prepare and separate all departure registration cards. To standby as an order taker and work close with room service staff for any orders. I also had to inform room service staff to prepare Breakfast Box next day. I also had to take over car jockey and post payment. I had to stood by housekeeping request. The most fun part will be preparing newspaper and sending it to guest suite. Finally do casting on all transactions and ake sure all the bills are in correct order.

# data[].attributes.body
The first thing I got to do when I arrive is to go through the briefing file. I then check wake up call list and remaining arrivals. I then check on next day early morning transfer out and charge accordingly. I then close all credit card terminals. I prepare and separate all departure registration cards. To standby as an order taker and work close with room service staff for any orders. I also had to inform room service staff to prepare Breakfast Box next day. I also had to take over car jockey and post payment. I had to stood by housekeeping request. The most fun part will be preparing newspaper and sending it to guest suite. Finally do casting on all transactions and ake sure all the bills are in correct order.

# data[].attributes.body
The first thing I got to do when I arrive is to go through the briefing file. I then check wake up call list and remaining arrivals. I then check on next day early morning transfer out and charge accordingly. I then close all credit card terminals. I prepare and separate all departure registration cards. To standby as an order taker and work close with room service staff for any orders. I also had to inform room service staff to prepare Breakfast Box next day. I also had to take over car jockey and post payment. I had to stood by housekeeping request. The most fun part will be preparing newspaper and sending it to guest suite. Finally do casting on all transactions and ake sure all the bills are in correct order.

# data[].attributes.body
The first thing I got to do when I arrive is to go through the briefing file. I then check wake up call list and remaining arrivals. I then check on next day early morning transfer out and charge accordingly. I then close all credit card terminals. I prepare and separate all departure registration cards. To standby as an order taker and work close with room service staff for any orders. I also had to inform room service staff to prepare Breakfast Box next day. I also had to take over car jockey and post payment. I had to stood by housekeeping request. The most fun part will be preparing newspaper and sending it to guest suite. Finally do casting on all transactions and ake sure all the bills are in correct order.

# data[].attributes.body
My first day working night shift. The first thing I got to do when I arrive is to go through the briefing file. I then check wake up call list and remaining arrivals. I then check on next day early morning transfer out and charge accordingly. I then close all credit card terminals. I prepare and separate all departure registration cards. To standby as an order taker and work close with room service staff for any orders. I also had to inform room service staff to prepare Breakfast Box next day. I also had to take over car jockey and post payment. I had to stood by housekeeping request. The most fun part will be preparing newspaper and sending it to guest suite. Finally do casting on all transactions and ake sure all the bills are in correct order.

# data[].attributes.body
I was in the afternoon shift. When I arrived, had to join the briefing at the back office first, once it's done, I printed the back up report. After that, all the registration cards from the morning shift, the guest that has checked in must be updated. Things that include in updating is address, phone number, email, and credit card authorisation details. If any business card is attached, that must be updated together. Then, the cores of guests that has not checked in yet must be updated according to room number. We use the reservation number on the cores to determine the room number from the system. All keycards must be attached together with the respective cores and keycards must be cut before arrival. Undone flowers for special delivery must be done. Around 6pm we have to go and deliver the cake and wine to the rooms. Newspaper bag must be prepared for the night shift butler.

# data[].attributes.body
Was assigned to do fruit basket. My collegue prepared the fruits and I was the runner.

# data[].attributes.body
Was assigned to do fruit basket. My collegue prepared the fruits and I was the runner.

# data[].attributes.body
Was assigned to do fruit basket. My collegue prepared the fruits and I was the runner.

# data[].attributes.body
Morning shift. As usual, printed back up report, prepared key card holder for arrivals. I did a few check in and check outs. No special delivery today.

# data[].attributes.body
Morning shift. As usual, printed back up report, prepared key card holder for arrivals. I did a few check in and check outs. No special delivery today.

# data[].attributes.body
Morning shift. As usual, printed back up report, prepared key card holder for arrivals. I did a few check in and check outs. No special delivery today.

# data[].attributes.body
Fruit baske Day.

# data[].attributes.body
Morning shift. As usual, printed back up report, prepared key card holder for arrivals. I did a few check in and check outs. No special delivery today.

# data[].attributes.body
Morning shift. As usual, printed back up report, prepared key card holder for arrivals. I did a few check in and check outs. No special delivery today.

# data[].attributes.body
Morning shift. As usual, printed back up report, prepared key card holder for arrivals and did flower petals for special delivery room. I also did a few check in and check outs.

# data[].attributes.body
Working in the morning shift, I printed the back up report. Then did the keycard holders for current day's arrival. I did check out but still wasn't a pro. My senior staff assisted me. Did flower petals for one of the special delivery room

# data[].attributes.body
Being on the relieve shift from 11am to 7pm, I did both check out and check in. Special delivery such doing flower petals on the bed and sending wine and the glasses was also done by me.

# data[].attributes.body
I was in the afternoon shift. When I arrived, had to join the briefing at the back office first, once it's done, I printed the back up report. After that, all the registration cards from the morning shift, the guest that has checked in must be updated. Things that include in updating is address, phone number, email, and credit card authorisation details. If any business card is attached, that must be updated together. Then, the cores of guests that has not checked in yet must be updated according to room number. We use the reservation number on the cores to determine the room number from the system. All keycards must be attached together with the respective cores and keycards must be cut before arrival. Undone flowers for special delivery must be done. Around 6pm we have to go and deliver the cake and wine to the rooms. Newspaper bag must be prepared for the night shift butler.

# data[].attributes.body
I was in the afternoon shift. When I arrived, had to join the briefing at the back office first, once it's done, I printed the back up report. After that, all the registration cards from the morning shift, the guest that has checked in must be updated. Things that include in updating is address, phone number, email, and credit card authorisation details. If any business card is attached, that must be updated together. Then, the cores of guests that has not checked in yet must be updated according to room number. We use the reservation number on the cores to determine the room number from the system. All keycards must be attached together with the respective cores and keycards must be cut before arrival. Undone flowers for special delivery must be done. Around 6pm we have to go and deliver the cake and wine to the rooms. Newspaper bag must be prepared for the night shift butler.

# data[].attributes.body
I was in the afternoon shift. When I arrived, had to join the briefing at the back office first, once it's done, I printed the back up report. After that, all the registration cards from the morning shift, the guest that has checked in must be updated. Things that include in updating is address, phone number, email, and credit card authorisation details. If any business card is attached, that must be updated together. Then, the cores of guests that has not checked in yet must be updated according to room number. We use the reservation number on the cores to determine the room number from the system. All keycards must be attached together with the respective cores and keycards must be cut before arrival. Undone flowers for special delivery must be done. Around 6pm we have to go and deliver the cake and wine to the rooms. Newspaper bag must be prepared for the night shift butler.

# data[].attributes.body
I was in the afternoon shift. When I arrived, had to join the briefing at the back office first, once it's done, I printed the back up report. After that, all the registration cards from the morning shift, the guest that has checked in must be updated. Things that include in updating is address, phone number, email, and credit card authorisation details. If any business card is attached, that must be updated together. Then, the cores of guests that has not checked in yet must be updated according to room number. We use the reservation number on the cores to determine the room number from the system. All keycards must be attached together with the respective cores and keycards must be cut before arrival. Undone flowers for special delivery must be done. Around 6pm we have to go and deliver the cake and wine to the rooms. Newspaper bag must be prepared for the night shift butler.

# data[].attributes.body
Morning shift. As usual, printed back up report, prepared key card holder for arrivals. I did a few check in and check outs. No special delivery today.

# data[].attributes.body
Earlier there were several rooms that needed house wine or sparkling wine. The house wines are for VIP guest that booked through Expedia. Sparkling wine on the other hand is complementary for those who booked for the Honeymoon Package.

# data[].attributes.body
Was assigned to do fruit basket with Arun again. The same thing as yesterday, he prepared the fruits and I was the runner.

# data[].attributes.body
Wifi reset and assistance. Some guests would call to reception to complaint about their poor WIFi connection and that they could not connect to the Wifi even if the device is connected. So we receptionist have to go to the Wifi Router and switch off the switch and turned it on back after 1 minute.

# data[].attributes.body
Did fruit basket as well today. Arun was the person that prepared the fruits and I was the runner. I checked the minibar and deliver the fruits, cutleries and napkins to each arrival and in house guest suites.

# data[].attributes.body
I had to fruit basket with Arun. As usual, started with the report printing the required forms and detailed reports. Also folded the napkins, cleaned the pantry and refill the trolley.

# data[].attributes.body
Today, back to morning shift with the lazy eyes. I arrived and printed the arrival detailed report. I highlighted the names of the Return Guest and Very Important People category. Then I prepared the keycards with the names, arrival and departure dates. I also did a bit of Maybank Cancellation and checked in a few guest. I observed my other colleagues doing check out. I assisted Winnie to do flowers for a Wedding Anniversary suite. We had to put a bottle of wine together with the wine glasses at the specially requested suites.

# data[].attributes.body
The occupancy rate today was a 100%. Pheww busy day indeed. We started with briefing as usual. I learned how to check in more in detailed and explained hotel benefits to guest.

# data[].attributes.body
Came for briefing and my double check im incident was still a hot topic. The 1518 room guest Mr. Chew Eng came to the reception and made a complaint that he wasn't satisfied and told that this incident has never happened in his life. He felt very awkward entering another person's room. I take it as a lesson to be extra careful. I was really down though. My duty manager strictly reminded me that double check in is the worst case scenario that can never happen at front office.

# data[].attributes.body
Double check in incident. This was the worst day of my work day. I did the check in process for a guest with the name of Chew Eng. Unfortunately, I gave him the wrong key card where his room on the system was suppose to be 1518, the keycards done by the other shift was written 0715. Room 0715 was occupied by a Japanese guest named Anraku and he was the Room Division Manager Mr . Jimmy Lee's friend. When the porter assisted the 1518 guest to the 0715 room, the porter realised that there was luggage inside. He immediately came down and only them we realised I gave the wrong key. Everyone started panicking worrying that Mr.Anraku was inside the room and he was going to complain about it to Mr.Jimmy. I was scared to death. I immediately made a new card for the 1518 guest and porter sent them to the correct room. Thank god and my lucky stars, several minutes later, Mr.Anraku came to the reception and mentioned that his keys were not working and he requested for a new key. I was saved. This was a huge lesson for me never to give the keys without checking the system.

# data[].attributes.body
I was working afternoon shift. We started of with briefing from our senior staff. Several issues were brought into attention. I learned how to check in.

# data[].attributes.body
I followed Lynn to do cake delivery for special deliveries which included birthdays, honeymoon and wedding anniversary. The cakes delivered must be accompanied with napkin and cutleries.

# data[].attributes.body
First when I arrived, i printed the back up report from the system. Then i printed the detailed arrival report and did the keycardas for arrival guests. I then followed Sam to do flowers. We had to do flowers for special delivery such as Wedding Anniversary, Bridal Suite and Honeymoon.

# data[].attributes.body
Assisting guest with maps and having surrounding hotel knowledge was crutial as guest we attend are foreigners and they don't have much idea of places in Penang. I had to show them places where they can get street food, street arts and tour areas. If I'm not sure of something, I'm asked to refer to any senior staff or Google it.

# data[].attributes.body
Maybank & UOB Cancellation. That was the topic for today. Upon check in we pre authorise some amount from guest. Upon check out we do offline which means that the payment for the hotel charges will be deducted from the pre authorised amount. Cancellation are done for those guests who uses different credit card from their check in upon check out or those guest that pays cash upon check out. Therefore, the documents left by my colleagues after check out will be used. I have to get back the bank credit card number and expiry date. Then I fill in the details in the template prepared. Details that are required are date taken, credit card num, expiry date and approval code. I also have to seperate MasterCard and Visa from American Express. This will be printed and filed and also scanned and left for the duty managers to email to the bank authorities.

# data[].attributes.body
The other trainee taught me how to pick up the laundry from guest suites and send it to the housekeeping department. Also, I had to fill up the details in the laundry book such as the time I brought the laundry down, the suite number, the receipt number, the number of pieces and my name. Laundries that are given before 2pm will be delivered on the same day. The others will be delivered the next day. Express laundries will be charged 50% extra from the original price.

# data[].attributes.body
First day at front office department. I didn't have a bow tie so I went to do fruit basket with Arun. I had to wash the fruits and wipe them cleanly. Then we had to go to the purchasing department and get the can drinks and fruits ordered that has arrived and store it at the pantry. We had to fold the napkins, insert the fork and knife and then deliver them to all the rooms in 7 floors. We also had to replenish the soft drinks in the guest suite's minibar.

# data[].attributes.body
That's what my boss told me.

# data[].attributes.body
After all the suites were done, I went to learn how to do extra bed with Nirmal. If a room requires extra bed, the things that need to be added includes an extra water bottle, cup and sauce with spoon, extra one bath towel, face towel and hand towel, and the extra amenities.

# data[].attributes.body
I was assigned to do with Kak Letchumy and Rani. The occupancy rate of the hotel was 99%. We had 10 checkouts and 7 occupied. I was assigned to do the toilets.

# data[].attributes.body
It was my last day at housekeeping department. Indeed a bitter sweet moment. We were given briefing by Abang Hafis and Sir Shah. They mentioned about making bed firmly, cleaning the corridor, dusting the room, changing the television channel back to the original one and staying at our own floors until the job time is over.

# data[].attributes.body
Today, I was assigned to do with Kak Norbaya and Abang Izzuddin. We had 6 occupied and 9 checkouts rooms. Izzudin made the bed, I washed the toilets and Kak Norbaya handled the amenities. She was not able to do much because her injured hand.

# data[].attributes.body
Today I was assigned to do with Umesh at the heritage wing. The occupancy rate was 84%. We had 8 occupied rooms and 6 checkouts rooms. I did the toilets while Umesh made the beds.

# data[].attributes.body
Today I was assigned to work with Kak Achammah and Mina. The occupancy rate of the hotel was 88%, declined from the previous day. We had to do 11 occupied rooms and 7 checkouts at the heritage wing. The suites in the wing that we are supposed to do had balconies, so I had to sweep off the dried flowers and leaves. It was a battle between me and the nature. The wind kept blowing in opposite directions. Once this was done, I requested working extra hour for free just to do turndown service one last time and recorded the entire turndown service.

# data[].attributes.body
I was assigned to do with Abang Kali, the person I fear the most in the Housekeeping department. The occupancy rate of the hotel was 96%. We had to do 13 occupied rooms and check out rooms. I was assigned to the toilets while he did the beds because the beds at the heritage wing are known to be really heavy. Didn't take any photo today because I was rushing, as Abang Kali was really fast 😂