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This is the link: https://youtu.be/MJ8IWcMtLMc
Thank you.

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(SAW) YEOH PHAIK LING A13A1377 INDUSTRIAL TRAINING IN DELL

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YEOH PHAIK LING A13A1377 DELL INDUSTRIAL TRAINING

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Today is my last day work in DELL. I'm feel happy to work at there and grateful to have many colleagues that willing to teach me everything and share their experience to me. Especially Leela, she is a very patient person and also a very good mentor to me. It's been great working with her.

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Today I start to pack my things and Leela start to take over my jobs. But I feel too boring, so I request Leela to let me verify the CAFs.

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This is my last week for my industrial training. Before I leave, I need to pass everything to Leela.
Every Monday, I need to do the same thing which is open the latest Delta Closed Dispatch Report to pull the report that close on last week (22-26/5/2017) to the CAF FY 18 report. After done updated the report, monitor the emails are part of my job. Before going back I need to send emails to all partners to require them to send the CAFs report to me before end of this week.

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I will let Leela know which email need to follow up with partners and project manager. I will send Leela my notes to Leela which can help her during June.

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I will send all the billing report according months and countries to Leela. At the same time I will verify the CAFs from partners.

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I will send my backup files to my colleague (Leela) and tell her what I'm doing to make sure she is in the track. Send her the all the CAFs files according months to her as backup.

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Today my colleague (Leela) come back to work. I'm grateful to see her again. Every Monday, I need to do the same thing which is open the latest Delta Closed Dispatch Report to pull the report that close on last week (15-19/5/2017) to the CAF FY 18 report. After done updated the report, monitor the emails are part of my job. Before going back I need to send emails to all partners to require them to send the CAFs report to me before end of this week.

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Today need to attend a seminar in Queensbay mall at 6.30pm. My team lead approved us to leave office at 5pm to make sure not late to attend that seminar. That seminar is regarding how to manage our own financial

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Today will have an interview season with another team manager on 2-3 pm. Prepare all the documents and try my best during the interview.

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Upload the CAFs according company name to share folder. Waiting other partners to provide CAFs for verification and monitor the mailbox.
Received an email, request me to have an interview on 18/5/2017.

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Verify the CAFs and send service cancellation email to sale person. Monitor the mailbox. Received CAF and verify CAFs.

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Every Monday, I need to do the same thing which is open the latest Delta Closed Dispatch Report to pull the report that close on last week (08-12/5/2017) to the CAF FY 18 report. After done updated the report, monitor the emails are part of my job. Before going back I need to send emails to all partners to require them to send the CAFs report to me before end of this week.

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Verify the CAFs that provided by Thailand and Malaysia partners. Noticed that my colleague- Leela will take one week leaves. I start to manage the files that I verified according months. This is to make it easy when Leela come back to work. I can forward the files to her accordingly.

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Send reminder emails to partners to submit CAFs before Friday. make sure the billing report verify and send back to DOM Team.

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Today is Public Holiday.
Happy Wesak day.

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Today, 2 project managers will visit partner's company for audit purpose. I need to send reminding email to partner and chase them to send last week's CAF to me by today. I need to make sure all the CAF in order and not pending with partners.

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Every Monday, I need to do the same thing which is open the latest Delta Closed Dispatch Report to pull the report that close on last week (2-5/5/2017) to the CAF FY 18 report. After done updated the report, monitor the emails are part of my job. Before going back I need to send emails to all partners to require them to send the CAFs report to me before end of this week.

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Make sure the all CAF received and verified.

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Upload the CAFs to share folder. Waiting other partners to provide CAFs for verification and monitor the mailbox.

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Verify the CAFs and send service cancellation email to sale person. Monitor the mailbox. Received CAF and verify CAFs. Today  10 am, I have an interview season with Mr Chew.

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Open the latest Delta Closed Dispatch Report to pull report that close on last week (24-28/4/2017) to the CAF FY 18 report. After done updated the report, monitor the emails are part of my job. Before going back I need to send emails to all partners to require them to send the CAFs report to me before end of this week.

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HAPPY LABOUR DAY.

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Make sure the all CAF received and verified.

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Upload the CAFs to share folder. Waiting other partners to provide CAFs for verification and monitor the mailbox.

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Verify the CAFs and send service cancellation email to sale person. Monitor the mailbox. Received CAF and verify CAFs.

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Open the latest Delta Closed Dispatch Report to pull report that close on last week (17-21/4/2017) to the CAF FY 18 report. After done updated the report, monitor the emails are part of my job. Before going back I need to send emails to all partners to require them to send the CAFs report to me before end of this week.

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Public holiday in Malaysia.

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Verify CAFs that provide from partners.

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Send reminder email to partners to inform them send CAFs before Friday.

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Upload the CAFs according company name to share folder. Waiting other partners to provide CAFs for verification and monitor the mailbox.

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Verify the CAFs and send service cancellation email to sale person. Monitor the mailbox. Received CAF and verify CAFs.

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Every Monday, I need to do the same thing which is open the latest Delta Closed Dispatch Report to pull the report that close on last week (10-14/4/2017) to the CAF FY 18 report. After done updated the report, monitor the emails are part of my job. Before going back I need to send emails to all partners to require them to send the CAFs report to me before end of this week.

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Singapore and Thailand are Public holiday. Will follow up few emails that colleague mentioned yesterday

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Verify the amended CAFs. Reply the monthly billing emails to DOM team make sure all March CAFs received and verified. If pending CAFs from partners will request them to send it as soon as possible before the cutoff date.

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Upload the CAFs to share folder. Waiting other partners to provide CAFs for verification and monitor the mailbox.

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Verify the CAFs and send service cancellation email to sale person. Monitor the mailbox. Received CAF and verify CAFs.

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Every Monday, I need to do the same thing which is open the latest Delta Closed Dispatch Report to pull the report that close on last week (3-7/4/2017) to the CAF FY 18 report. After done updated the report, monitor the emails are part of my job. Before going back I need to send emails to all partners to require them to send the CAFs report to me before end of this week.

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Make sure the all CAF received and verified.

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March billing for ALA partner need to be verify and send back to DOM team for confirmation. At the same time, verify the CAFs and send by partners.

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Upload the CAFs to share folder. Waiting other partners to provide CAFs for verification and monitor the mailbox.

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Verify the CAFs and send service cancellation email to sale person. Monitor the mailbox. Received CAF and verify CAFs.

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Every Monday, I need to do the same thing which is open the latest Delta Closed Dispatch Report to pull the report that close on last week (27-31/3/2017) to the CAF FY 18 report. After done updated the report, monitor the emails are part of my job. Before going back I need to send emails to all partners to require them to send the CAFs report to me before end of this week.

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Today is Friday and our team will have a teambuilding with remote DE team in AquaCult studio at Lebuh Victoria. This is the first time for me to attend team building activities.

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The share file storage is full. Therefore, my manager request the person in charge to expand the storage and inform me to save the CAF reports on local as backup.

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Every time after I verified the CAFs I will upload to the share file, but today I can’t upload it because the share file storage is full. Therefore, I mention this situation to my manager. My colleagues and I have attended a healthy cooking demo in Dell cafeteria which presented by ASP Medical Group.

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One of the CAF from last week still pending from partner and I had received an email from partner mentioned will submit to me as soon as possible. Keep monitor the mailbox.

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Every Monday, I need to do the same thing which is open the latest Delta Closed Dispatch Report to pull the report that close on last week (20-24/3/2017) to the CAF FY 18 report. After done updated the report, monitor the emails are part of my job. Before going back I need to send emails to all partners to require them to send the CAFs report to me before end of this week.

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Today I will make sure all the CAF receive and verify before going back. If the order number show it is a non- tie product, I need to check it to make sure this order number is not relate to other projects and send an email to APAC team to request them to flip invoice.

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Today still got few of CAF pending from partners. Therefore, I will check and make sure these few are dispatch by our team. After the confirmation, I will send a reminder emails to partners make sure they will provide me the CAF before Friday.

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I need to back up the emails to my laptop when the mailbox is full in storage. When I’m facing any problems I will try to ask and find the solutions from my colleagues. They are friendly and willing to help me.

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Wait partners to send the CAF to do verification and monitor the mailbox. There are few things I need to remember such as the DPS types. There consists 2 type, which are enterprise and client. For enterprise there have IPD, IBD, IUP, IPV and IPE. For client is only ICL.

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Every Monday, I need to do the same thing which is open the latest Delta Closed Dispatch Report to pull the report that close on last week (13-17/3/2017) to the CAF FY 18 report. After done updated the report, monitor the emails are part of my job. Before going back I need to send emails to all partners to require them to send the CAFs report to me before end of this week.

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Today I will make sure all the CAF receive and verify before going back. If the order number show it is a non- tie product, I need to check it to make sure this order number is not relate to other projects and send an email to APAC team to request them to flip invoice.

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Today still got few of CAF pending from partners. Therefore, I will check and make sure these few are dispatch by our team. After the confirmation, I will send a reminder emails to partners make sure they will provide me the CAF before Friday.

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Today is the day we need to change our working place. Therefore, few of my colleagues start move their stuffs to the new cube. I don’t have much things to bring to there so I will move in after lunch hour.

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Wait partners to send the CAF to do verification and monitor the mailbox. After lunch, I went to the new cube, which we will moving to there tomorrow. I clean my table and drawer, before moving in tomorrow.

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My senior, Leela start her maternity leaves from today. That means I need to handle Leela’s job start from today. The same things I need to do in every Monday, which is open the latest Delta Closed Dispatch Report to pull the report that close on last week (6- 10/3/2017) to the CAF FY 18 report. Monitor the emails are part of my job. Before going back I need to send emails to all partners to require them to send the CAFs report to me before end of this week.

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Today, Leela is absent. Therefore, I need to back up her. I need to make sure all the CAFs have received and verified before going back.

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When doing monthly billing, I will send a copy to Leela and she will guided me when I did wrong and ask me to amend it before reply to APAC team. I need to pay more attention when doing monthly billing, because it all related to money. I need to make sure the quantity is correct and no double payment occur in that month billing.

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Early of every month, every partners will calm the service allowances from Dell. Therefore, the first week of the month will receive the monthly billing email for APAC team. APAC team will send the monthly billing to every partners and partner can write down the remark. After that, my job is to make sure all the CAF reports are received for that month billing and read through all the remarks and confirm back to APAC team.

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When verify the CAF the company name need to write in complete form; no short form allowed. If in the CAF, the company name is in short form then need to send back to partner for amend. Can check the company detail from Gii (software) to make sure the company name.

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Every Monday, I need to do the same thing which is open the latest Delta Closed Dispatch Report to pull the report that close on last week (27/2-3/3/2017) to the CAF FY 18 report. Monitor the emails are part of my job. Before going back I need to send emails to all partners to require them to send the CAFs report to me before end of this week.

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Today I will learn few things for my colleague Hooi Fong. Because I will be her back up as well if she is on leave or MC.

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My senior Leela start to let me handle part of her jobs such as verify CAF and monthly billing. She will going to deliver her baby girl and start her maternity leaves soon. During her maternity leaves, I’m will her back up to complete the job.

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Today is first day of March therefore I had been working at Dell for 1 month. In this one month, I gain a lot of things that not appear in the books and also in University life. It is valuable and worth it.

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Every CAF I had done verify I will save it in the file as a backup. At the same time, I will share it to the CAF share folder. Therefore, everyone can find the CAFs at share file when the CAF is needed. The CAF is saved according the company name. Therefore, it is easy for other to find back the CAF by using the company name.
P/S: I need to send my claim form end of every month.

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Every Monday, I need to do the same thing which is open the latest Delta Closed Dispatch Report to pull the report that close on last week (20-24/2/2017) to the CAF FY 18 report. Monitor the emails are part of my job. Before going back I need to send emails to all partners to require them to send the CAFs report to me before end of this week.

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Attended a seminar at conferences room, speaker is our manager. The title of his topic is how to increase the work efficiency. He is a good speaker and manages well in the seminar and I had learnt a lot during his talk. Not everything I understand but I received the massage that he wants to give to us. I hope I can apply these knowledge in my daily life and not to “procrastination” my life.

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Today, my colleagues and I need to attend the team lunch with our manager from Dell Singapore branch. I am happy to meet him and I have a chance to attend their one of the conference meeting. In the meeting, they will discuss the problem they faced and try to find out the solution and suggestions to solve it. They work as a team and also shared they experiences together.

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Making mistake is the process of learning. I will always learn from the mistake and make sure not to do the same mistake again. I am willing to learn new things because I am lack of working experiences. My colleagues are friendly and they willing to teach what they known. I am appreciated their kindness and patient when teaching me.

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Today I am waiting partners to send the CAFs report. At the same time I send cancellation email to sales person to inform them; customers would like to cancel the services because customers will install by themselves. Before I send the emails to sales person, I need to make sure the services are cancelled by partners.

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As usual, Monday I need to pull report from the latest Delta Closed Dispatch Report. I need to double check to make sure the closed date is from last week (13-17 February). I always monitor the email to make sure I can get the information early. Before going back I need to send emails to every partner.

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Today, I need to start my work with verify the CAFs and send cancellation emails. After verified all the CAFs, I need to save all the CAFs report to the share point as a backup.

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My senior, Leela continue teach me the steps to verify the billing reports. I need to pay more attention to the steps because all are related to the money. I jotted down all the steps and ask questions when I don’t understand with the steps.

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Today my senior Leela teach me about the billing report. Every month the cut off date for billing reports are before 25th. If there are some cases still pending, the billing will bring forward to next month.

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Partners will send the CAFs report through email and I need to verify accordingly. Some time, there has incorrect information in the CAFs report therefore I need to request partners to amend it and send back to me again.

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Every Monday, I need to do the same thing which is open the latest Delta Closed Dispatch Report to pull the report that close on last week (6-10/2/2017) to the CAF FY 18 report. After update the report, monitor the emails are part of my job. Before going back I need to send emails to all partners to require then to send the CAFs report to me before end of this week.
P/S: My batch for working in Dell. My face too sleepy.

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Today is Friday and I should receive all the CAFs documents from all the partners. But still got few CAFs haven’t received from partners. Therefore, Leela said some time we need to drop an email again to partners; it is to remind them to send the CAFs files. Today I keep monitor the emails; verify CAFs and preparing cancellation emails. Try to verify all the CAFs and send to Leela as back up before going back.

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PUBLIC HOLIDAY FOR PENANG STATE.

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Every day, I need to save the CAFs folder that I have done verified to the shared point according company names and countries. When everything is done I need to clear the emails in CAF folder and drag it into the sub folder accordingly. I will ask Leela when I'm not sure with it.

Finally, I can access into Delta and Gii. This software can help me a lot when I'm verify the CAFs. My works for today is keep monitor the emails from partners and verify CAFs and do cancellation emails. I will learn billing on Friday or next week. Tomorrow is 'Thaipusum' which is Public Holiday. Therefore, I will come back on Friday.

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Today I received an email mentioned that I have my extension number. Therefore, my colleague Hooi Fong accompany to IT department to get the soft phone and teach me how to use soft phone to call out by using Skype Business.
My machine still can't access to network and Delta software. Therefore, I need to bring my machine to Level 1 IT department seen for help. They help me to fixed and change another machine for me. Before, I change to another machine I need to backup my documents and send an email to myself. Today I continue with the cancellation emails and verify the 'CAFs' documents that received from partners.

P/S: This is my laptop service tag for apply the hologram

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Today is Monday; therefore I need to open the latest Delta Closed Dispatch Report to pull the report for DPS number that close on last week (30/1-3/2/2017) to the SA CAF FY17 Report file. I need to filter it by countries such as, Malaysia, Singapore and Thailand. After I'm done, I will let Leela know and ask her to help me check, if any need to do correction she will inform me. I will do correction on the spot. Before lunch, Leela ask me to do my email signature at Outlook. After lunch, Leela teach me how to send cancellation emails. There are 2 types of emails I need to identify before send the email. One is 'Cancel' another is 'Reactive email'. Before going back, I need to send emails to all the partners to require them send the 'CAFs' reports to me before Friday.

P/S: This is my email signature.

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Today is my third day working at Dell, everything go through smoothly. Today, I'm using my colleague desktop to complete my tasks. I will ask Leela questions when I'm not sure and confused. I tried to finish the task by country. The countries are Singapore, Malaysia and Thailand. The things I need to verify are the DPS number and order number in the CAF. After that I need to make sure the companies name are spell correctly.  When I finished all the things I need to send a soft copy to Leela as a backup. For today, Leela let me finish the entire task by myself. When I did wrong, Leela will correct me on the spot.

Next week, I will learn new things from Leela.

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On the second day, my colleague Leela tries to hand on some task for me. She guided me and teaches me how to use the software and send email by using Outlook.
My ID hasn’t approved by department manager therefore; I can’t use my ID to access the software. Leela explain to me the work flow to let me more clearly about my task. She instructs me how to access the Delta software and what should I do by using this software. I trying my best to remember all the steps and I appreciate the opportunity to let me learn new things. For today, I know that as a human being we need to keep learning knowledge from other peoples to increase our self knowledge.
P/S: Lion dance in the office.

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Today is my first day of working as a internship student at Dell Penang.
My working hours start from 9am to 6pm. At the first day, I reached Dell around 8.20am. First thing I need to do is register my name at the Guard house before I enter to Dell. After the registration, I assigned to enter from 'Employee Door E'. I need to register again my name and call the person in charge to pick me up at the security counter.

The person in charge is my team leader, Jasmine. Jasmine makes a short introduce for me and my colleagues. After that, I'm assign to go security department to do my employee card and apply notebook hologram tag requisition. At the same time, I need to access into Dell system by using my Dell ID and password.
After lunch hour, my colleague Leela starts to provide me some training. I jotted down the point and remark it to make sure I remember the steps. For today, I know how to access my Microsoft Outlook, Skype Business and Multi tower software.

P/S: My attire for working period is smart casual.