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cultural variance is refers to the differences in social behaviors that different cultures exhibit around the world. the cultural variance may be considered to good etiquette and also may be considered to bad etiquette. in the hospitality workplace, we will find different and unique culture. we as employee in hospitality industry have to more focus on this issue. because we have to the good attitude to atract our customer. many cultural we will find like the way people interact, what they wear and what they eat. many cultural difference can be explained by the environment and resource of the region. as example, japenese people eat more fish than resident of the United States because fishing is far more practical than raising land animals in Japan.

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MUHAMMAD SYUJA'I BIN MOHAMED KHDZIRI (A14A1317

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MUHAMMAD SYUJA'I BIN MOHAMED KHDZIRI (A14A1317

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Cultural variation refers to the differences in social behaviors that different cultures exhibit around the world. What may be considered good etiquette in one culture may be considered bad etiquette in another.There are many differences between the various cultures across the planet. These differences include the way people interact, what they wear and what they eat. Many cultural differences can be explained by the environment and resources of the region. For example, Japanese people eat more fish than residents of the United States because fishing is far more practical than raising land animals in Japan. Cultural variations become obvious when put side by side in large multicultural cities. Gender can affect communication as men and women often about things differently.   In Islamic culture especially, when a female and male communicate, certain traditions are followed such as lack of eye contact and shaking hands, affecting perception and communication. In Islamic countries you might have to take account of low blood sugar levels and varying break times during Ramadan. In other places there might be a taboo against the teacher taking in certain drinks or drinking straight from the plastic bottle, or indeed drinking anything if that is seen as rudeness towards students who do not have drinks. There might also be strong reactions in various places against smelling of or admitting to liking certain foods. In some countries, most famously Japan and Finland, silence between conversation turns and when thinking is quite normal. The danger is that the teacher or another student might jump in to fill the silence and so prevent them from speaking, or that they will make others feel uncomfortable with their silence. The best short term solution is to teach phrases to fill thinking time like “Well, let me see”, with the next stage being teaching sentence stems to at least get them started quickly, e.g. “I think that…”

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In hospitality workplace, we will definitely find many culture variances as we work together with many people. Culture can be defined as a set of values, practices, traditions or beliefs a group shares, whether due to age, race or ethnicity, religion or gender. Cultural variances that we will encounter firstly is language spoken. It is the most important element in culture because it allows people to communicate. As we live in this world, we may face a lot of language used by different people. For example, Malaysian speak Bahasa Malaysia and western people usually used English language.

Second cultural variance we can encounter is appropriate non-verbal behavior. We can take a look at hand gestures. Every culture have different meaning towards some same gesture for example, people in Malaysia doing peace sign is allowed but in the Uk it is not allowed because that sign symbolize inappropriate meaning.

Besides, dress and appearance is also the thing we encounter. We used to wear casual outfit on daily basis but when comes to workplace, we need to wear something more formal like wearing heels, put on some makeup on face.

However, all the different culture must be embraced well and we should try to adapt to it very well since it is a necessity in working world.

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Workplace is a place that full with a various behavior and culture. We can see a different and unique culture that can be different by many aspect or also can be call the cultural variance.
The first cultural variance that we will encounter is language spoken. This culture is important because most of the work we need to talk and must confident to say or voice our opinion. This also give us a good impression to others.
Then, the next culture is dress and appearance. Dress and appearance can make people category us in group. For example, group that look neat and also group that only work and cannot impressed anyone. This culture is important in hospitality industry because we need to look good to attract customer. Customer will praised the workplace if we look good and neat.
In addition, work ethic. We must have work ethic at workplace. For example, always come early and get work finish according to due date. In conclusion, we can see that these are a few of cultural variance that we can encounter in hospitality workplace.

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MOHAMMAD AKMAL SYAFI BIN MOHAMMED ZAINI (A14A1276)

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MOHAMMAD AKMAL SYAFI BIN MOHAMMED ZAINI (A14A1276)

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Cultural variation refers to the differences in social behaviors that different cultures exhibit around the world. In our life, we need to know about others culture in the world. The different culture make our life more interested to know about others culture. For an example, as we know that in Asian country, the culture is more to belief in religion. They do something and think about their belief either their God allow or not.

First, we can see from aspect ethnicity. The different ethnicity have the different way how they work. For an example, in Japan they work hard and try to take an opportunity to work overtime and full of discipline to earn money but in our country, seldom people to take overtime but when recessive time, they will work for overtime.

Second, how they greeting their guest. For an example, in Korea or Japan, they greeting their guest with bow to respect each other but in others country just shake their hand. This is about tradition.

So, if we go to any country or any ehtnicity we must to follow their culture or tradition. This is why we need to study and understand their culture. Its easy to us when we work with them soon.

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When working in hospitality industry you will face the cultural variance because every place has different cultural that has to follow.
- Language spoken
Language spoken is important becaus it you show you how well you educated to be able to face the customer, and you must comunicate with them with the specific language and must has a tone to give the good image.
- personal grooming
Personal grooming is also important when you work it to show you how dedicate you work and how confident you are when you work. As we know has a good personal grooming will boost extra confident in you as you put a makeup and wear a heel as a mowen it show you how elgen you are and people will look in you with impress with you.
-style of humour
If you have style of humour it will give you extra point in the industry, as people tend to like someone who has humour because they can fell close to her. It also make th customer feel close to you and will come back to get your servicer

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In the hospitality workplace, we will face many culture because some workers may have specific cultural needs or requirements which should be taken serious. There is a few cultural variance that we may encounter.

Firstly, language spoken is the one element of culture that has a very important role in human life. It is allow a person communicating with other in meeting their needs. The function of language is to express thought and to communicate information, it will fulfills many task such as greeting people, conducting or giving service to them.

Besides that, work ethic which is thought to benefit a person morally. Work ethic is include reserving social skills, being reliable and resourceful wherever needed in a work setting. Typically, those who feel that they have good work ethics feel a sense of purpose, and they do their jobs well. This thing will be face by new employee when work in the industry. Ethical problem might occur and disappear or have a continuos character.

Thirdly, personal grooming include all the little things people do to make themselves look their best, such as combing their hair or putting on the makeup. However, people in different cultures take care of themselves in different way because these things are important. So everybody must respect and agree with the way people grooming because they have their own grooming and personal practice.

Next, special needs which is when anticipating guest needs and assisting guest in fulfilling their needs are the prime job especially for the hospitality industry, though all guests should be attained with highest possible service, however there are some special guests who are to be treated with extra attention and care due to having some special requirement. In order to assist them with a good way we have to know age or elderly guest, disable guest, foreign language speaking guests, marital status and health issue

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Culture is defined as a set of values, practices, traditions or beliefs a group share whether due to age, race or ethnicity, religion or gender.

APPEARANCE
Is an often disregarded part of communication and presentation skills. When you are speakingin public you may be representing or just yourself, but it is still you in the front line. It is you that the person, group or audience sees and before you have time to open your mouth and give an account of yourself, certain assumptions, both consciously and subconsciously have been made.

LANGUAGE SPOKEN
This is benefit to the industry which is having the large range of language spoken by their staff could attract the international guests, employee can benefit from learning new language consequently expand their knowlegde.

GENDER
Gender can affect communication as men and women often about things differently.   In islamic culture especially, when a female and male communicate, certain traditions are followed such as lack of eye contact and shaking hands, affecting perception and communication.

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Workplace is the environment where we all get many challenges in real life. We will have different thoughts, opinion, the way we dress, and so forth. Culture is the beliefs in an organization or the society even in ourselves. The behavior, attitudes, and the things that are accepted and in an organization.

There are many culture variance that we will encounter like language spoken. This is the common issue in working at the foreign country or company. When we have different language as barrier, we will misunderstand something and hard to build teamwork in the place. We have to learn more than others.

Apart from that, work ethic is one of the variance cullture in the workplace. Work ethic can be refererred as the way they work which includes the positive attitude, getting the right mindset and so forth. The employee must also potray the good skiils, morale such as the receptionist must treat the guest nicely and speak no bad words at all to the guest even they might be furious about something.

Besides, dress and appearance also one of the culture in the workplace. You will stumble upon something you never imagined to experience it before.  For example, when you are used to your casual style, but in the workplace, you will have to wear heels, make up, and dress properly. This is normal but if you fo not expose and practice to this environment earlier, you might get into some trouble at the workplace.

However, all the different culture must be embraced well and you should try to adapt to it very well since it is a necessity in working world.

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Culture is belief of person on their life. The habits and lifestyle will show the person on their personality of the culture that he or she belief. Basically the culture are came from the family that they had saw since little kid. The behavior, manners, style of dressing, how to talk and also the food are some of the characteristic that will show their personality of belief in the culture.
-          Language spoken
Usually the workers will speak to the customer especially the one that responsible in the front desk. They need to know the usually language that will be used by the customer especially English even though they did not been in western country. For example, Malay worker usually could speak in Malay language, English and other language such as Mandarin or Japan.

-          Work ethic
Basically work ethic is how the worker improve the morality, social skills and improve the characteristic. The workers need to show the honesty and accountability on working with the customer. For example, try to full fill the customer need such as room service immediately.

-          Personal grooming
Nowadays proper grooming are one of the most important thing to show the professional appearance. First impression are important and the way the workers look create impact to the people especially the customer. For example, for Muslim worker that in front desk will wear business suit or the proper dress and also wear the scarf if the management allow it for the workers.
-          Dress & appearance
Dress and appearance are required by all the HR department nowadays and it has become a policies in the workplace. The management must responsible with other parts of the organization to make sure the policies are manage consistently and fair. For example. The front desk must wear a ‘business casual’ including grooming and hygiene.

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NURUL AZANIE BT ZAINOL ABIDIN (A14B0858)

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NURUL AZANIE BT ZAINOL ABIDIN (A14B0858)

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Work culture is a concept which is beliefs, thought processes, also attitudes of the employees. It plays an important role in making employees stick to the organization for a longer duration. The positive ambience contribute to the employee's concentration on their work.

1. Personal grooming
Personal grooming is defined as the cleaning and maintaining one’s body parts. Remember not to wear something which will make us feel odd one out at the workplace because our appearances are extremely important. We need to feel goood and also feel comfortable in our dress. Personal grooming help us create professionalism, leadership, confidence and elegance. For example, avoid wearing loud colours to work. Jewellery like bangles, multiple chains or bracelets are strict no at workplaces.

2) Greeting
Greeting can be defined as smile, make eye contact and introduce ourself. But,  hugs and kisses are not considered proper business etiquette for greetings. During greeting,  it is important to always remember and pronounce names correctly. People love it when we know and use their names.

3) Work ethic
When we have good work ethics, we will do our jobs well.  This involves attitude, behavior, respect, communication, and interaction on how us gets along with others. It helps to build a strong team and professionalism among employees, plus increasing productivity. For example, being responsible like be honest at the workplace and complete our tasks due to deadlines. Other than that,  working as one team like working well with others, respecting others, and being a good team player.

4) Language spoken
Workers who are not fluent in the primary language in the workplace may have difficulty in expressing their needs or responding to requests from customer. They may have difficulty understanding a customer inquiry and provide incorrect information. For example, a customer who is unable to clearly understand the worker language may become frustrated and take his business elsewhere.

5) Appropriate non-verbal communication
Nonverbal communication, or the expression of messages means through facial expressions, gestures and body language. As an employee, try to notice how people show emotions and what is considered appropriate for the workplace. For example,  with customer, good nonverbal communication is observing what the customer needs and wants. Customer are satisfied when we can perceive what they want by their unsaid communication, such as posture, tone of voice, voice speed or body position.

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Anyone who has had an intense encounter with another culture has certainly had scores of such experiences. We are often unaware that many of the things we do as a matter of course are really governed by rules provided by our culture and that many of these rules are relatively arbitrary. Experiences like this bring us up short, not just because they make us aware of the strangeness of the foreign culture but because they make us see our own culture in a new way.

When we are locked away inside our own culture, it is my easy to come to believe that the way our culture does it is simply the way the world is. We assume unquestioningly that everyone does things this way or sees things this way. For example, we may remain unaware that what tastes good is not a universal human characteristic but varies from culture to culture. Similarly, what is considered art and literature can be very different, even though we might assume that everyone of good taste would see it our way. Islamic art, for example, values highly decorated surfaces, whereas one commonly hears the criticism in Western culture that similar patterns aren’t really art, but something less, such as decoration.

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Beside related to rase, cultural also can be seen in groups within a particular culture through differences in language, gender, age, generation and others. When entered hospitality field, there have few cultural variance that will encounters by workers and customers.

First is language spoken. Not all people will use the same language. There have probability customers cannot understand what workers talk to them if they do not know others language. When things like that happen, customers do not about information that workers talk to them.

Second is work ethic. Each people from different cultural have different work ethic. For example if there have new workers in organization but before this they already use to work with attitude that suitable at old organization. When they work at new place they will have different work ethic with others worker.

Third is dress and appearance. Each cultural have different appearance but when they enter organization that they work they must wear dress that organization set for their workers.

Fourth is level of formality and non formality. There have people that like to use formal communication when they work but at outside its okay to use non formal communication. There also have people who like to use non formal communication when they work. This is because, they can work comfortable with others workers. It also can form good relationship with others workers.

Fifth is appropriate non verbal behaviour. This means people use gestures body, signal or expression to talk to others workers. There also people who use verbal behaviour so that people will understand what they trying to say.

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MUHAMMAD ADNIN BIN ZAINAL AZHAR (A14A1294

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MUHAMMAD ADNIN BIN ZAINAL AZHAR (A14A1294

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Foster Commitment

When you hire people who fit well with your culture, you're more likely to secure a long-term commitment from them, but there's more you can do to get people engaged with the mission of your organization. If your company believes in continuous service improvement, for example, then inspire them by practicing continuous improvement at all levels of the organization. Invest in developing employee skill sets by sending people to conferences and continuing education courses. If you expect employees to deliver a certain experience to customers, you need to make that experience a reality throughout the company. Staff should feel the culture you talk about if they're going to remain enthusiastic.

Develop a Story

All cultures have great stories, and your business should have one too. Writing a history of where your company came from and where it's going makes your employees feel that they're part of something bigger. It also helps your customers to understand where your values come from. Think about why you started your business in the first place. Maybe you thought that fine dining was too expensive in your city, so you aimed to start a business offering delicious food without pretentiousness. That easy-going attitude is something your servers can embody, and they're more likely to get what you're after when they understand the restaurant's past.

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FARAH AKALILI BINTI MUHAMMAD RAHIM(A14A0156)

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FARAH AKALILI BINTI MUHAMMAD RAHIM(A14A0156)

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Culture is the way of life, custom, and ideas of a particular group of people within a society that are different from the rest of that society. There will be some cultural variance that we will encounter.

First, work ethic is about the belief that work has a moral benefit and an inherent ability to strengthen character.A strong work ethic is part of an individual's personal values. It's based in a belief in the value of work for its own sake and not just for its rewards. It sometimes has its roots in religion; for instance, the Protestant work ethic focuses on hard work and frugality as the manifestation of a person's faith. The Protestants viewed worldly work as beneficial to society as a whole.

Second is dress & appearance,dress codes are used in workplaces to make sure everyone is safe and dressed appropriately but some cultures have specific clothing such as headscarves or turbans that are worn at all times and maybe in some religious culture, the workers are requires to wearing their religious dress at work, unless it creates a safety hazard.

Third is non-verbal behaviour, it is communication without words and the face are used a great deal such as hand signal, shrugs, eye contact, facial expressions, hand gestures and how people interpret them vary between cultures.

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Cultural variance can be referred to as the variety of human groups, society or cultures in a specific region, or in the world all together. Cultural variance indicates a mixture of both individuals and groups with dissimilar background , belief, characteristic, customs, tradition and value. It categorizes people with diverse race, ethnicity, nationality and nation.nfor example a wide range of multicultural people can be found in the US.
Another important feature of the cultural of the global and international workplace is the multilevels of interpretations ranging from national to regional, organizational, professional and team. Moreover, cultural diversity can be also related to multiculturalism which refers to communities containing multiple cultures. The commitment and loyalty can be a challenge for organization . Commitment usually attaches to the cultural background group, employees feel loyalty to their original cultural background group rather thank to the whole organization which has different cultural.

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We will find different and unique culture in the hospitality workplace. There are some cultural variance that will encounter.

First, individual attitudes and behaviors are really crucial to understand. In fact, individuals should think about their behavior and recognize their approaches and actions towards multiple diversity related topics. For example, how they feel if there are several languages spoken in the workplace. To change the environment in the workplace, individuals at work must acknowledge their own behavior and attitudes towards all the diversity factors and respectively appreciate them.

Next, managerial skills and practices need to be changed to broaden management styles. The mixture of a culturally diverse workforce needs to be managed actively by supervising, coordinating and directing. Therefore, some employees need more direct instruction or strict time rules than others. So that, management needs to know the differences of individuals with the intention of improvement of team spirit, commitment, conflict management and work performance.

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In the hospitality workplace we will find many different and unique culture. For example education where differences exist between employees who equate academic credentials with success and employees whose vocational and on-the-job training enabled their career progression. The cultural differences between these two groups may be a source of conflict in some workplace issues when there's disagreement about theory versus practice in achieving organizational goals. For instance, an employee who believes that a college degree prepared him for managing the processes and techniques of employees in the skilled trades may not be as effective as he thinks when compared to employees with years of practical knowledge and experience.
Next is language spoken where workers who are not fluent in the primary language in the workplace may have difficulty in expressing their needs or responding to requests from customer. They may have difficulty understanding a customer inquiry and provide incorrect information. For example, a customer who is unable to clearly understand the worker language may become frustrated and take his business elsewhere.
Lastly  personal background where an employee lives or has lived can contribute to cultural differences in the workplace. Many people would agree that there is a distinct difference between the employee from a small town and the employee from a large town. Conversely, an employee from a small town may not approach her job duties with the same haste as someone who is employed by the same company from a large city where there's a sense of urgency attached to every job task.

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In the hospitality workplace there will be several different and unique culture variance which should be taken into account :

1) language spoken
As we all know in hospitality industry their will be many people all over the country that we need to communicate. In order to do that the workers or staff need to learn as many language as they can or they can only learn English as one of the world language.

2) Education
Source of conflict in workplace where disagreement about theory versus practice in achieving organizational goals.

3) Religious practices
some religions require time during work each day for prayer or time off for special religious days.

4) Social values
ideas about appreciate social, work ethics, wealth and personal growth vary between cultures.

5) Gender
It Is biologically or socially influence characteristics which people use to define gender

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Culture variance refers to wide range of cultural differences found between and within nationals. It can be race, age, gender, sexual orientation, disability and religious. It will create a productive environment in hospitality workplace which everybody feels valued.  There are culture variance like :

1) Education
Source of conflict in workplace where disagreement about theory versus practise in achieving organizational goals.

2) Personal background
Can contribute to cultural differences in the workplace. Many people would agree that there is a distinct difference between the employee from a small town and the employee from a large town.

3) Ethnicity
Particularly where communication, language barriers or manner in which business is conducted are obviously different.

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In hospitality industry is common to see many types of cultures especially in hotel industry. Its more common if the hotel is near with main attraction places. It is because lots of tourist will come from different country and different relegion. So as the staff at hotel industry especially, staff should ready to accept many types of cultures that they have to face it. The management should train the staff to adapt every culture in the world so when they face it, they don't feel the awkwardness.
Culture is the characteristic and knowledge of a particular group of people.  Some of group's people have a different culture such as language, age, and gender.
For example national culture. There are many different national culture especially in term of greet people. For example, visitor from Japan bow to people first as their greeting while people from Malaysia shake hand or say hi to greet someone. If the staff don't know the culture diversity it will make visitor sad because they feel like we don't appreciate their present. Not only Japan, Thailand also have different physical greeting. Besides that, in restaurant also have to understand many cultures because they will face many people from different background. For example in eating, Malay culture use their own hand to eat rice while Chinese use chopsticks to eat something. So if we don't understand the customer or understand culture diversity it will make our restaurant less popular than other. So the diversity culture in hospitality industry in very important to train staff be a experience staff so when the staff transfer or work to another country they will feel comfortable.
Besides that is language culture. It is important for staff to know all the language so it will be easy for them to communicate with tourist. Besides that is age. There are so much different behavior between old and young generation. As the worker at hospitality industry, staff should recognize the behavior and slowly get into them. Next is in term of gender. In hospitality industry don't be shock if we see man act like girl or girl like man. In this case we must serve equally like usually we serve for both man and woman. As a staff don't be discriminates towards them as we know there are LGBT in our society. Its their choice so we must respect them even we all know that LGBT is wrong and all the religion don't like that.

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There are some culture variance that you will encounter in hospitality workplace which are:
1) language
-if you are working in other country like US, it is common for people to speak kindly, more assertive or aggressive when sharing idea but if you work in country like Japan, people typically speak softly and more passive about sharing idea.
-language differences also one of the culture that you will encounter if you are working out of country

2)Age
--different age will have difference preferences and behavior

3)Gender
--it Is biologically or socially influnce characteristics which people use to define gender
---for example, men Is more aggressive in term of behavior than a women

4)Generation
--a diverse  workplace includes baby boomers, Generation x, Generation y, and millenials.
---each of it has difference characteristic for example Generation Y considered  to have value on professional development but they are tech-savvy.

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In the hospitality workplace, some workers may have specific cultural needs or requirements which should be taken into account.
i) Dress
- some cultures have specific clothing such as headscarves or turbans that are worn at all times.
ii) Religious practices
- some religions require time during work each day for prayer or time off for special religious days.
iii) Customs
- some cultures can or can not have specific foods and drink, or may have rules about how food is prepared.
iv) Social values
- ideas about appreciate social, work ethics, wealth and personal growth vary between cultures.
v) Family obligations
- some cultures have high family prioritise which may sometimes conflict with work.

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Culture is defined as a set of values, practices, traditions or beliefs a group shares, whether due to age, race or ethnicity, religion or gender. Other factors that contribute to workplace diversity and cultural differences in the workplace are differences attributable to work styles, education or disability.

Education
Differences exist between employees who equate academic credentials with success and employees whose vocational and on-the-job training enabled their career progression. The cultural differences between these two groups may be a source of conflict in some workplace issues when there's disagreement about theory versus practice in achieving organizational goals. For instance, an employee who believes that a college degree prepared him for managing the processes and techniques of employees in the skilled trades may not be as effective as he thinks when compared to employees with years of practical knowledge and experience.

Generations
There are cultural differences attributable to employees' generations. A diverse workplace includes employees considered traditionalists, baby boomers, Generation X, Generation Y and Millennials. Each generation has distinct characteristics. For example, employees considered baby boomers tend to link their personal identity to their profession or the kind of work they do. Baby boomers are also characterized as being committed, yet unafraid of changing employers when there's an opportunity for career growth and advancement.

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NUR ATIKA FARHANA BT KAMARUDDIN (A14A0685)

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NUR ATIKA FARHANA BT KAMARUDDIN (A14A0685)

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1.Communcation

First of all, communication is a huge challenge for culturally diverse organiza-

tions due to perceptual, cultural and language barriers. Miscommunication is very likely to occur among diverse organization members. Even if all the people around a table speak English, cultural differences can create strong barriers to understanding. There may be people who purposely use language that excludes people from certain groups. Even simple misunderstandings caused by cultural and other differences in behavior, work attitudes, and communication styles disturb the workforce. Ineffective communication of key objectives results in

confusion, lack of teamwork, and low morale. Those need to be overcome in order to be successful within the international and multicultural hospitality industry.

2. Commitment and loyalty

Secondly, commitment and loyalty can be a challenge for the organization commitment usually attaches to the cultural background group, employees feel loyalty to their original cultural background groups rather than to the whole organization which has different cultural groups.

There is a demanding task for management to resolve these limitations and have these small groups remain faithful to the whole organization. There are

always employees that will reject cultural diversity and its changing patterns.

They want things done the same way as always. This limits new ideas and declines progress. In that case, implementation of diversity in workforce policies

might be too challenging for the company.

3. Decision making

Furthermore, cultural diversity also complicates decision-making. It is not easy to find solutions and compromises to complicated ethical dilemmas. The principles of ethical decision-making certainly differ for the employees of the organization with different values, beliefs, and rituals. Changes in

values affect people’s thoughts and actions which likely results in conflicts.

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NURUL SUHAIDAHH BINTI SABARUDDIN A14A0892

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NURUL SUHAIDAHH BINTI SABARUDDIN A14A0892

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Culture is a system not only shared assumptions, values, and beliefs. also in language, gendre and generation.

i)languange
- when talk about languange it mean a communication between each other. Mostly we can find a various of language that in hospitality industry during our conversation with the guest because some of them are foreign.

ii) gendre
- in hospitality industry, we not have female or male gendre. It also have more than that. Some people are male but try to be make himself as a female. we know that is wrong but that is their choice. We need to respect and dont discriminate them.

iii) generation
- in organization we also work with other generation such as gen x,gen y ,baby boomers. So different generation have a different way to think and act according to their surrounding of growth.

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As we enter a hospitality field, we will encounter unique and different cultures in workplace derived from the organization itself and from the guests as well. First of all, common things that we noticed about the differences in culture are:
1.Language
Entering this industry means that we face variety of language spoken. Commonly the staffs is having a large range of language spoken as this due to the guest is not from the local only but international as well. In other to avoid problem like misunderstading in giving and receiving information, variety languages should be learn. For example, a Spanish guest dont speak English, so the staff should know how to speak Spanish or else the interaction betweem them will be limited.
2. Age
People may not be used to communicating with different age groups. Older people may use old phrases or words to explain thing not understood by a younger people and so as the younger people too. Apart from that, in addressing someone also can be a harder than it thought if the staffs is in different level of jobs. For example, James works as a bellboy in hotel and his age is in early 40s while his manager is in age of early 30s so there could be am awkward interaction betweem them due to age difference.

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culture can be define as the characteristics and knowledge of a particular group of people, define by everything from language, religion, social habits and many more. At workplace, there are many different culture that some employee may encounter.

first is personal background. there is a difference in personality between an employee from a small village or employee from a big town. we can see also if the employee is from a rich family or a average family. so these difference may lead to a different idea and opinion.

next is generation. different generation may lead to a different ways when they working. for example, generation  Y or millennials is the most educated generation of workers today, having come of age during the rapid growth of the internet while babyboomers wanting to work until older age, as work has helped define them for decades.

lastly is ethnicity. this is where communication, language barrier or the manner in business are obviously different. these different may lead to a bad relationship between the workers as they have different understanding and belief.

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Culture is the character and personality of the organization. It's what makes the organization unique and is the sum of its values, traditions, beliefs, interactions, behaviors, and attitudes.

in hospitality workplace, we can see the difference of  culture based on age,  gander, and language.

in workplace, age is the biggest different between the workers. there are variety of age from the young age until senior age. the decision making among the senior age worker in more matured than the young age worker based on experience that the worker have.

for the gander, there are 2 different gander which is male and female and the difference personality. based on this difference, the other gander can learn how to handle customer with the another gander.

in hospitality industry, we will meet people all around the world and the people will speak different language. this can create the conflict between worker ans the customer to communicate well

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FASIHAH YASMIN BINTI MARSELIN (A14A0160)

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FASIHAH YASMIN BINTI MARSELIN (A14A0160)

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By working in the hospitality industry, the employees will face many different culture. As an employee we have to adapt the culture in the industry even it was different from ours. There are several culture taht we have to face in the industry.

Dressing code
This dressing code in the industry will be different from our appearance before. For example for front office people, receptionist must in a good looking to attract the guest in the hotel. It is because people always like to see something good and beautiful. Sometime we as an employee we will see the different culture in the dressing code. For example, the guest from America usually wear simple attires such as tshirt and short pant to check in in the hotel. The we have to serve them as usual without compromy.

Gender
As we know in this world we have only 2 types of gender. But then in the hospitality industry we might see the transgender people or in term of LGBT people. We as an employee we will face this and we have to serve this people as usual. We have to respect their personal culture even it is different from ours.

Work ethic
Work ethic is the most important thing in the industry to make sure the industry success. It is because employee is the back born of the company. Work ethic is something that every workers do's and don'ts. For example every employee come to work 10 minute early. This has been follow by every employees in the industry. Next, every employee must keep the data of the company and personal data or information of the guests are confidential. So it is also the one of the example from work ethic.

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In the hospitality workplace we will find different and unique culture.There are some cultural variance that we will encounter.

First, work ethic is about the attitude of employee in workplace. An example of good work ethics is coming in to the office on time even if the boss is on vacation.Good work ethics include being a hard worker, not cutting corners, being diligent, having a sense of responsibility, caring about quality and being committed.

Second, dress and appearance. It is very important because there are many reason from the dress code. For example, working in the kitchen employee need to wear all the suitable clothes and safety shoes.

Third, personal grooming is the art of cleaning, grooming, and maintaining parts of the body. for example while shaking hands with someone with unclean nails will not look pleasant and will give the wrong message to the other person. Also , employees that work in the kitchen need to be clean like wash their hand before cooking.

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ARIFF HUSAINI BIN ASHMAL HAFIZ (A14A1213)

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ARIFF HUSAINI BIN ASHMAL HAFIZ (A14A1213)

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In every workplace, have many culture and also attitude that we will face every day in our workplace. It belong to all employees that may face it or run away.

Firstly, every workplace have many generation. In workplace have employees considered traditionalists, baby boomers, Generation X, Generation Y and Millennials. For example , baby boomers generation have link their personal identity to their proffession. Baby boomers also always want to change everything and try a new style for their work.

Next is education, every employees have different education background. That has a success in their academic and employee that have on-jod-training experience. They must be a different between this two culture. . For instance, an employee who believes that a college degree prepared him for managing the processes and techniques of employees in the skilled trades may not be as effective as he thinks when compared to employees with years of practical knowledge and experience.

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Culture is the character and personality of an organization. It also makes the organization unique and is the sum of its values, traditions, beliefs, interactions, behaviors, and attitudes.

Some of the different and unique culture on the cultural variance that we will encounter are firstly about the religion in the workplace. Religion, an integral part of culture, can become an issue in the workplace such as the different religious groups celebrate different holidays. During December, many cultures celebrate significant holidays are Christians commemorate the birth of Jesus at Christmas, Muslims celebrates Eid al-Adha, or the Feast of Sacrifice and other cultures have their own holidays. Respecting the cultural differences of employees is important when planning holiday parties.

Next, the dress code is used in the workplaces to make sure everyone is safe and dressed appropriately. Employers can set a reasonable standard of dress and appearance that suits their industry as long as they do not discriminate. Dress standards related to specific Enterprise Agreements or Work Health and Safety are generally considered reasonable. It is set by the employer and it will be applied equally to men and women relate to the job and be a reasonable requirement to allow workers to follow their cultural or religious beliefs.