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Emily, we need black printer ink to print off membership waivers and till reports.

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01/25/17

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We're running very low on membership fob cards, so please do the following to ensure that we're communicating the right information and providing good customer service:

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We're running very low on membership fob cards, so please do the following to ensure that we're communicating the right information and providing good customer service:

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FOR MEMBERS:

Apologize to members and let them know that we are expecting new membership cards soon.

Let them know that they can still use our facility, but it's important that they check in with the front desk every time they use the boxing gym or the fitness room.

Tell members that we will call them when their card is ready and will leave it at the desk for pick up (boxing at SMCC and fitness at Unity).

FOR STAFF:

Add ALL applicable member information to "Membership Cards" form.

Manually check in member during each visit (VERY important. If you don't know how to do this, check with a merit staff member).

Keep this form at SMCC and Unity front desks at all times.

See Emilie for questions. If I'm not available, see Alicia or Gina.

THANK YOU!