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We need to be friendly and approachable, but not too matey as that's when inconsistencies can arise

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Needs to be a clear policy communicated to Curriculum which is backed up by HOD and Management and supported by good communication with security

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Log of roving help/conduct matters

All check the log to prevent people get 2 strikes from more than one person

Standard phrases for email / Promonitor for communications with curriculum

Log of communications with curriculum

Hopefully show drop in instances

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Clear published expectations helps to avoid confrontations

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At the start of the year & start of each day

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All got to be the same and back each other up. Scripts and phrases can help with this.

Enforcing ID wearing a big help as it helps to know who they are.

Ditto being logged on and doing something.

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Scripts or key phrases

Training and practise

Discussion of scenarios

Team agreement of what’s acceptable/unacceptable

Don’t be personal and don’t take it personally

Time and space to ‘come down’

Think about tone and body language

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Taking the time to know the learners makes them respond positively when  you ask them to follow the rules.

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Good relationships with students and the use of humour. People are more likely to respond and follow instuctions if they respect/like you in the first place. Also, you must be clear about boundaries and be consistent - students need to know that poor behaviour has consequences - you need to make clear what you will and will not tolerate and follow through consistently. Never make a threat you do not follow up.
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If we are to maintain our good relations with many of the learners this 'drive' on behaviour management in the LRCs must be supported very visibly by ALL staff in all areas of the college: tutors, SSTs, Support staff and the SMT etc.

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http://www.lighthouse.tv/courses/managing-environment-and-behaviour-improved-learning-outcomes-lrc

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Where possible try to focus on positive/good behaviour and when appropriate 'make a fuss' of this! Is it do-able or appropriate for us to have a 'rewards'system?

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Think about what you say and be consisent with this (i.e. hats, drinks, IDs etc..) and if you have given an ultimatum (whether this is right or wrong; sometimes decisions can be made 'in the heat of the moment) ensure you follow through as this shows there are consequences to actions!

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If the material the student has to work on is interesting and relevant then behaviour management takes care of itself!

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Be mindful about how you react to a tricky/difficult situation. If you keep calm and composed then the situation is less likely to escalte further.

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Are there students in college who would like to help us over periods such as lunchtimes? They could help filter out 'loiterers' or act as a printer monitor?

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Having something interesting to do.
Building good relationships by chatting informally with them.
Knowing/remembering their names.

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Shouting
Nagging