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Very good e-portfolio with clear headings and good content. You found interesting examples and developed well your answers. The mentoring activity was particularly good. You are only missing the CSR poster and a print screen of the job hunting pyramid exercise from the efficient job search strategies module

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Cold Message To Les Roches Career Instagram

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Cold Message To Les Roches Career Instagram

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Marcus Loh - Les Roches Crans-Montana Global Hospitality - Singapore | LinkedIn

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View Marcus Loh's profile on LinkedIn, the world's largest professional community. Marcus has 1 job listed on their profile. See the complete profile on LinkedIn and discover Marcus' connections and jobs at similar companies.

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Marcus Loh Cover Letter Raffles hotel Singapore

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I am thinking that finding a job in Singapore or in the region of Southeast Asia will be a lot easier as compared to finding a job in Europe or North America. I think this as from my previous experiences with European and American interviewers for International companies, I have felt a sense of racial prejudice during the interviews. However, this may be an subconscious bias that I have, due to the negative experiences I had previously.

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Luxury is an idea of exclusivity, and it usually evokes the feelings of quality, comfort and elegance. In the past, luxury had a different meaning as compared to the world we live in now. Luxury used to be perceived as a form of status and a method for people to show off their
wealth and to differentiate themselves from their peers. Now, luxury is more focused on personal fulfilment and satisfaction. People would rather pay for experiences that they find more valuable that is enriching and educational.

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Positive and Negatives of Management Styles

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Positive and Negatives of Management Styles

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My manager during my internship at W Singapore took a laissez-faire management style. After the initial training and guidance, he felt that I was capable in doing the work independently, hence he has often left me without supervision. He also encouraged me in making decisions and problem solving. However, he was always present whenever I am in need of advice or guidance.

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 Write a short description of how the conflict in the workplace can be negative and positive, have you ever experienced this, if so, what happened and how was it resolved. Week 11

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 Write a short description of how the conflict in the workplace can be negative and positive, have you ever experienced this, if so, what happened and how was it resolved. Week 11

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The conflict will be negative in the short run, if it is an internal conflict. An internal conflict will disrupt the workflow and slow down productivity of the workplace, and this is detrimental to the company. However, this conflict can be favourable and advantageous in the long run if handled properly. I will use the example that I have mentioned in the forum of week 11. Now the company has realised that they should treat part time workers with the same amount of respect as full time workers. Even though the old part time workers did not want to return, the management team realised what they have to do, hence improving work culture and relationship in the workplace.

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Motivation techniques (What motivates you personally?) Week 12

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Motivation techniques (What motivates you personally?) Week 12

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I feel most motivated when I am able to meet all my deadlines, and achieve my short-term and long-term goals that I have set for myself. I am also motivated by learning new skills and being able to come up with creative ideas to tackle an issue and improve on my weaknesses.

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During my period of my last internship, I worked at the W hotel as a concierge when Covid 19 has stuck Singapore. The hotel is given instructions by the government to have stricter regulations on people capacity and staff scheduling. Due to social distancing measures, only 1 person can be staffed at the concierge desk at any point of time. Since the W hotel in Singapore has a lack of full-timers working at the desk, we were very dependant on part-time workers to perform the duties of a bellman. Due to the strict staffing regulation, the W had to schedule the full timers as priority, and hence have to let many part-time workers go. This led to the an internal conflict of managers and part-time workers, who have been working at the W for a long period of time and has committed to the company. This led to the unhappiness amongst employees. After a few weeks, we have faced a problem with staffing as we needed extra help in the concierge department, due to the opening of facilities, however, none of the part time workers are willing to return to the W.

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Motivation techniques (Hospitality Motivation Tools) Week 12

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Motivation techniques (Hospitality Motivation Tools) Week 12

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The hotel I worked at during my last internship had a employee of the month program where one employee who has performed well was rewarded with a free stay at the property at the end of each month. The department has also set up a competition where which front desk agent is able to sign up a guest as a member of the hotel, the winner gets free movie tickets.

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What was the biggest takeaway from the videos within the presentation (Hospitality knowledge and CSR)

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What was the biggest takeaway from the videos within the presentation (Hospitality knowledge and CSR)

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I would like to work for a big hotel chain to start of my career in the Hospitality industry. A big and renowned brand will be beneficial to kick start my career as I would be able to learn from the well-established departments and experienced employees. A reputable company will also provide me with proper training in terms of structure and ample learning experience.

Hotel branding, values and CSR practices are essential to every hotel brand. Good branding of the hotel will not only attract new customers, but also retain current customers and turning them into advocates for the brand. Having good branding will leave a good impression and a sense of luxury amongst the customers. The hotel also has to stick to its values and principles, this shows that the hotel practices what they preach and is trustworthy. Having good CSR practices also shows that the hotel is not only aimed at getting financial benefits, it also shows that the hotel is playing their part in the community, contributing positively to its community.