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  Telecom
  analytics software and customer retention

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  Telecom
  analytics software and customer retention

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Telecom Expense Management Software developed by Tollring. Our core telecom expense/expenditure management solution helps optimize your network.

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Articles - Articles Directory - Submit articles

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articlescad.com allows expert authors to write quality original articles. Article Scad is the largest article directory on the web publish your article on the web through the articlescad.com

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  Do you
  really need call recording solutions?

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  Do you
  really need call recording solutions?

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Tollring provides leading edge call recording solutions for your business that gives you call analytics &amp; proven solutions to manage the call recording information.

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It is quite clear from its name that it is all about recording calls. But why it is used and where it can be applied is necessary to know. Let's understand the importance of these solutions and how they play a crucial role in enhancing business efficiency. It is like a boon for business that rely heavily on telecommunications such as call centers.
1. Liability safeguard - Businesses that invest in call recording systems or call account softwaretend to safeguard protect themselves from liability in case of disputes. Backing up records of calls gives them ready proof whenever they need to resolve conflicts.

2. Quality control -It also plays a great role in ensuring better quality by monitoring and recording calls for further check. Call recording software help managers to check whether call agents are using the right dialog or are solving customer concerns properly, even in their absence.

3. Verifying information - Recorded calls also serve as reference so other companies that can verify all details and make sure all orders are appropriately delivered even if human errors such as mistyped or misheard information are done by the staff.

4. Quality enhancements - This software also helpsbusinessesfigure out mistakes by enabling them to review customer feedback and compare productive calls and unproductive ones. These calls help to determine errors in terms of the sales script, the selling procedure, and so on, so that they will be modified before they cause bigissues for the organisation. They also help figure out offers that are getting the heavy attention and the reasons customers used to reject sales offers. As interactions with customers need to be analysed systematically, recorded calls make these things happen.
5. Training purpose -Another major advantage of this software is that it helps companies in training new employees. The recorded calls help companies understand deeply the consumer's head so that they will get an idea about how customers respond or what customers think. Such material is very useful when companies train new staff since the trainees will have real-time material to work with during simulations. This way, they will be trained to manage actual situations that emerge between a consumer and a company representative.
Over the past few years, both small and big companies have started counting on these solutions to ensure enhanced outcomes from their business operations. There are different types of call management software available in the market that can be considered for a business entity.

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Do you really need call recording solutions? - Toll Ring - Medium

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It is quite clear from its name that it is all about recording calls. But why it is used and where it can be applied is necessary to know. Let's understand the importance of these solutions and how they play a crucial role in enhancing business efficiency.

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Cloud call analytics – Leveraging data intelligence

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Cloud call analytics – Leveraging data intelligence

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Telecom cloud calls analytics software to monitor telecom call metrics with extensive functionality such as recording, accounting &amp; reporting for all telecom &amp; all other companies.

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Cloud call analytics - Leveraging data intelligence

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Running a business is not easy due to underlying challenges businessmen face on a daily basis. From managing business complexities to expanding new horizons, there are hundreds of elements that need precise focus. And this is where Information Technology comes into play by providing a helping hand to people in regard to their business operations....

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Advantages of using call logging software

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Advantages of using call logging software

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Call management software manages all incoming calls, logging and follow up. Our trained engineers can provide immediate and effective technical support.

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Advantages of using call logging software

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As its name indicates, call logging software is primarily used to take call logs. Every call that comes into your telecom device will be logged automatically. However, in case of missed calls, there is a separate location. Well, the call you receive too will be arranged according to time; just as the calls you started...

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Fully integrated call reporting (cloud , on-premise or hybrid) to monitor inbound and outbound calls - using any device.

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UC Business Analytics | Telecoms Expense Management | Billing

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Powerful business analytics that seamlessly integrate with PBX and cloud UC telephony. Partner management tools and analytics for self-sufficiency.

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Tollring an intuitive call accounting software to manage call accounting, call analytics and call logging via reports, wallboards and dashboards.

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Tollring provides leading edge call recording solutions for your business that gives you call analytics &amp; proven solutions to manage the call recording information.

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Tollring | UC Analytics | Call Recording | Fraud Management

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Tollring specialises in business communications analytics, call recording, telecoms expense management and fraud detection.

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Call management software manages all incoming calls, logging and follow up. Our trained engineers can provide immediate and effective technical support.

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Unlimited access to the Tollring support portal and ticketing system, as well as detailed training videos on how to use the software.
Telephony (Requires Ticket Number)
Direct telephone access to the Tollring support helpdesk.
Maintenance Upgrades
Access to the latest system maintenance upgrades for your current software version.

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Call Logging Management Software - Tollring

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Unlimited access to the Tollring support portal and ticketing system, as well as detailed training videos on how to use the software. Telephony (Requires Ticket Number) Direct telephone access to the Tollring support helpdesk. Maintenance Upgrades Access to the latest system maintenance upgrades for your current software version.

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Telecom Expense Management Software developed by Tollring. Our core telecom expense/expenditure management solution helps optimize your network.

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The call management applications of today deliver valuable insight into a customer's experience through detailed real-time call analytics, such as:

Unreturned missed call reporting, which should be at the heart of any customer service strategy for improved customer satisfaction and retention. Such reporting has become more sophisticated, even enabling businesses to identify which calls were terminated after being answered by an auto-attendant.

Real-time call reporting, which will show how long it takes to resolve a call, how long the caller had to wait to be answered and how the call was resolved (by the customer calling in again or the customer being called).

First Contact Resolution (FCR) analysis, which will impact customer satisfaction. Understanding FCR rates help any business with customer facing sales, service or technical teams to keep an eye on the success of new customer interactions.

The good news is that whether the call management solution is deployed via the cloud for hosted telephony or on- premise for PBX phone systems, features have now evolved to deliver the same level of analytics and overall functionality.

The importance of integration
Fully integrated call management centralises and visualises data from inbound calls, outbound calls, call recordings and call handler activity in one application. Integrating this data with customer relationship data brings a new dimension to CRM, by 'completing' customer relationship management.

Understand the whole customer experience: Report on the number of times the phone rings before being answered, the number of unresolved missed calls through to how the call was handled and what was said at company, branch or an individual customer level.

Facilitate more informed, strategic decision-making: Integrate call analytics with call recording to track how long a caller waits to be answered or called back, then assess how the call progresses by listening to the recording. From this it can be determined if the call outcome was negatively affected by the wait time. Live statistics on contact teams such as call queues, coupled with historical trends enables staff modelling, helping businesses to gain greater efficiencies.

Sharing call management with CRM systems and the wider operations teams across an organisation is proven to improve customer service levels and importantly, to deliver significant competitive advantage.

Why the channel should focus on fully integrated call management
Gone are the days when such systems were deployed solely in large enterprises. This means that these solutions are now accessible to not just large corporates, but to a huge SME market. Cost effective call recording together with innovation in call management with Unified Communications and CRM integration has meant that SMEs can now take advantage of powerful solutions that deliver real business intelligence.
How resellers can demonstrate the value of call management to customers

The Channel must become more innovative in their approach. They need to sell call recording and management solutions together with telecoms offerings to help deliver real customer outcomes, thus creating a point of differentiation from competitors. Understanding customers' business drivers for change is imperative.

Selling call management using the cost-justification model gives solution partners the advantage, differentiating them from those strictly meeting a list of requirements within a specific budget.

Improving customer interactions is essential to every business. Demonstrate how valuable insight can enhance their business based on their specific needs. For example to understand the value of missed calls, to enhance staff performance, to monitor call quality and replicate what works, to protect their business from fraud or to comply with industry regulations.

Increase revenue through solution selling. Margin-rich call management adds value to a phone system and enables companies to gain a return on their telecoms investment.

Our most successful resellers are those that sell 100% of systems integrated with call management and sell the solution before they sell the PBX.

The same benefits to customers apply no matter how the solution is deployed although for hosted telephony customers they also benefit from 24/7 access to call analytics from anywhere on any device. In addition the latest features are automatically made available, so there is no requirement for involvement from IT departments.

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Telecoms Expenditure/Expense Management Software - Tollring

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The call management applications of today deliver valuable insight into a customer's experience through detailed real-time call analytics, such as: Unreturned missed call reporting, which should be at the heart of any customer service strategy for improved customer satisfaction and retention.

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Telecom cloud calls analytics software to monitor telecom call metrics with extensive functionality such as recording, accounting &amp; reporting for all telecom &amp; all other companies.

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We provide you powerful hosted call logging software Our call reporting software has fully hosted SaaS based service that logs every single call.

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Utilising our iC360 suite hosted platform, we can provide a fully managed service to ensure you get the very best from our call logging service. Our servers are hosted in the very best data centres and provide 24/7 access with security that meets the most stringent tests.
What is Tollring hosted call management?

A module in iC360 suite

Hosted call reporting

multiple telephone systems

across multiple sites

across multiple countries

Shares the same inventory as Tollring Fixed Carrier and Mobile Manager

Fully hosted SaaS based service

Powerful telephone performance management

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Hosted Call Logging, Reporting Software - Tollring

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Utilising our iC360 suite hosted platform, we can provide a fully managed service to ensure you get the very best from our call logging service. Our servers are hosted in the very best data centres and provide 24/7 access with security that meets the most stringent tests. What is Tollring hosted call management?