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"21st-century sustainability leadership is about courage, creativity and faith in people." (Purt, 2012, para1)

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Action Strategies: Developing the conflict resolution skill

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Action Strategies: Developing the conflict resolution skill

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There are two strategies for developing the conflict resolution skill. Firstly, I have to use active listening skills. In the words of "Skills You Need", "Active listening not only means focus fully on the speaker but also actively showing verbal and non-verbal signs of listening". (2016, para. 6) After the conflict issue happened, active listening requires me to restate others' positions to make sure understand them correctly. Another strategy is brainstorm possible solutions when facing a conflict issue. It is necessary to list all possible solutions that one of them might helpful to solve the problem.

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Mediating Employee Conflict | Conflict Resolution

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Effective action strategies can help me to achieve my leadership goals.

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One-step-at-a-time - goal achieving cartoon doodle video

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My first leadership goal is the capacity to influence when working with a team in order to increase the motivation of others. However, the influence skill is very critical of being a leader. I consider that a good leader can lead a team  through the social and emotional approaches to influencing, not just using the rational method.

My other leadership goal is to develop the conflict resolution skill in the workplace. I think this ability is critical especially in the hospitality industry. It is very common that conflicts happen within a team. To be an effective leader, I have to be able to identify conflict issues and know how to resolve them effectively in a positive way.

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"Leadership development can maximize productivity, shape a positive culture and promote harmony."(Defining Leadership, 2016)

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Action strategies: Building influence when working with a team 

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Action strategies: Building influence when working with a team 

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I am always thinking how I can change my mind, shape opinions, and move others to act. The ability of the influence skill is necessary to be a good leader at all levels.

There are three strategies for achieving my goal. First of all, I have to build trust with others. When my co-workers and my followers trust me, I can influence them easier. For example, if I am in a team and doing a school assignment, my team members will be open to my influence and opinions if they trust me. Otherwise, it is hard to make them still listen to me and believe that my ideas are necessary to execute. Secondly, I should focus on actions. Actions are more efficient than any words. I think I have to speak through my actions instead of speeches. Even though I may have a lot of working experiences and skills as my background in the future, I still need to take measures to prove that I can build influence in the workplace. At last, listen to others and respect teammates are essential to building influence. If I want to engage and motivate others, I have to hear about each person's idea and encourage them to participate. What's more, my responsibility is to create a respect and free working environment. After that, I can easily empower others.

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Cartoon Studio. (2013, January 14). One step at a time goal achieving cartoon doodle video. Retrieved from https://www.youtube.com/watch?v=8cCiqbSJ9fg

Hubbard, R. (2010, August 19). Definition of leadership. Retrieved from https://www.youtube.com/watch?v=-N-hZyjqE1I

Purt, J. (2012, April 12). What quality do future leaders need to meet the challenges of the 21st century? The Guardian. Retrieved April 12, 2012 from http://www.theguardian.com/sustainable-business/future-leaders-sustainability-21st-century

Skills You Need. (2016). Active listening. Retrieved from http://www.skillsyouneed.com/ips/active-listening.html

Turn Key Doc. (2014, May 7). Mediating employee conflict. Retrieved from https://www.youtube.com/watch?v=oqFoy8ehzuc

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By creating effective action strategies, it gives me a specific direction to develop my leadership skills. These action strategies have significant benefits that I mentioned above; I can use them in the school and as well as my career. The capacity to influence others and the conflict resolution skill can improve work efficiency and be a excellent leader. Being an effective leader not only needs working experiences but also has to set the appropriate leadership direction.

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I think the person who has leadership skills is able to engage and empower his or her followers to have best performances towards the business goal. In the career, a good leader not only requires work experiences but also has abilities to manage a team.

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John C. Maxwell ViSalus Leadership Training

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Essential Qualities of All Great Leaders

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http://www.theleadernextdoor.com I'm taking a leadership course as part of a doctoral program at FAU. This video is based on a definition of leadership from the text book. The author is Peter G. Northouse. The definitions says, "Leadership is a process whereby an individual influences a group of individuals to achieve a common goal."