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They offer advice and information when checking in. If customers also need advice and information they can always call the people and use the website

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Complaints/problems:
When dealing with a complain/problem , staff should suggest options to resolve the situation/problem or get the manager to deal with the complain/problem, they should also use the company policy depending on the issue.

Exceeding customers

They could collect clients luggage ( take it to the room if it’s the customers preference) they also offer dry cleaning facilities and room service

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They will always try to meet customer needs by offering a phone in the room if people have any problems they can just call resepton to ask for help and they will usually help u

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Accommodation offers Breakfast, Free wifi and dry cleaning etc . You can also check on the website to find other services that are available

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repeating questions In order to work through large number of customers and customers know what to expect

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Trained staff force means speed and efficientcy when dealing with customers e.g. check in

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first impressions;

company image eg logo, premises, organisational efficiency;

speed and accuracy of service;

consistency;

products and services offered;

meeting customer needs;

offering information and advice;

dealing with complaints;

dealing with problems;

meeting and exceeding customer

expectations

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keeping existing customers satisfied;

increasing customers’ loyalty;

ensuring repeat business;

enhancing an organisation’s image;

providing an edge over the competition;

increasing sales and usage by attracting new customers;

the consequences of poor customer service for the customer, the staff and the organisation