# data[].attributes.body
Introduction
•Hello,...Tours, can Ihelp you?
•Good morning. This is...of/from...Tours.
•Good afternoon...speaking. How can Ihelp you?
Polite request
•Would you like to leave a message/me to take a message?
•Would you like to call back later/him/her to call you back?
Getting contact details
•Could you give me tour name, please?
•Would you mind spellingyour name,please?
•Can you give me your phone/contact number, please?
Asking to hold and connecting
•Cuold you hold the line, please?
•I'm sorry/afraid the line in engaged/busy.
•I'll see if she is free. Hold the line, please.
•She will be here in a minute.
•i'll put you through./ You are through.
Apologising
•I'm sorry, Mr... is not in at the moment.
•I'm afraid Ms... hasn't arrived yet.
• Sorry, she has just gone out.
• He is away on business/ for a few days.
• I'm afraid Mr... is on the phone.
•I'm afraid the line is busy.
Closing the call
•I'll give him your message as soon as he comes back.
•I'll tell her you called.
•That's all right./ Not at all.

# data[].attributes.body
caller:
caller's company: (facoltativa)
wants to talk to:
reason for calling:
to call back in: (facoltativa)

# data[].attributes.body
Es. di dialogo in inglese

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http://5minutidinglese.it/wp-content/uploads/2015/08/UD_12_hotel_02.mp3

ACCOMMODATION/CHECKING IN AT A HOTEL - ALLOGGIO / FARE IL CHECK-IN

Man: Hello. We have a reservation for tonight. Receptionist: Can I have your name, please? Man: Paul and Victoria Smith. Receptionist: Paul and Victoria Smith. I'm sorry, but I can't find it. When did you book the room? Man: I booked it two weeks ago via Internet. Receptionist: Let me check it again. Yes, I found it. A double room for three nights. Man: Yes, that's right. The price includes breakfast as well, doesn't it? Receptionist: Of course. The restaurant is open from 7 am to 10 am for breakfast. And here is your key, room 147. Man: Is it on the first floor? Receptionist: Yes. The elevator is over there, next to the entrance. Receptionist: ... and I need your documents. Man: Are the passports all right? Receptionist: Of course. Man: ... and we'd like a wake-up call tomorrow morning at 7.15. Receptionist: Certainly. A wake-up call tomorrow morning at 7.14. Enjoy your stay!

We have a reservation for tonight. - Abbiamo una prenotazione per questa notte.
Can I have your name, please?- Posso avere i vostri nomi, per farvore?
When did you book the room?- Quando avete prenotato la camera?
Let me check it again.- Mi lasci controllare di nuovo.
A ... room for ... nights.- Una... camera per.... notti.
The price includes ..., doesn't it?- Il prezzo include... ,esatto? Naturalmente / certamente.
Is it on the ... floor?- Si trova al ... piano?
The elevator is over there.- L'ascensore è laggiù.
I need your documents.- Mi servono i vostri documenti
Are the ... all right?- É il / sono i ... a posto?
I'd like a wake-up call.- Vorrei la sveglia al mattino.
Enjoy your stay!- Le auguro un buon soggiorno!

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# data[].attributes.attachment_link.title
Dialoghi utili: Fare il check-in - Inglese Gratis Ogni Giorno

# data[].attributes.attachment_link.description
http://5minutidinglese.it/wp-content/uploads/2015/08/UD_12_hotel_02.mp3 ACCOMMODATION/CHECKING IN AT A HOTEL - ALLOGGIO / FARE IL CHECK-IN Man: Hello. We have a reservation for tonight. Receptionist: Can I have your name, please? Man: Paul and Victoria Smith. Receptionist: Paul and Victoria Smith. I'm sorry, but I can't find it. When did you book the room?

# data[].attributes.body
Es. di dialogo in inglese

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http://5minutidinglese.it/wp-content/uploads/2015/07/UD_16_hotel_06.mp3

ACCOMMODATION/CHECKING OUT - ALLOGGIO / FARE IL CHECK-OUT

Receptionist: Good morning, Sir! Receptionist: May I help you? Man: Yes. I'd like to check out. Receptionist: Certainly. Can I have your name and room number, please? Man: My name is Peter Goodman, and my room number is 404. Here is the key. Receptionist: Did you have anything from the minibar? Man: Yes, a small packet of peanuts and a can of beer. Receptionist: All right ... and here is your bill, 190 pounds. Man: Hm, what's the 9 pounds for? Receptionist: That's for the phone calls you made from the room. Man: Oh, yes. I've nearly forgotten. Receptionist: How would you like to pay? Receptionist: Here is your receipt. Receptionist: Good bye.

May I help you? - Posso aiuarla?
I'd like to check out.- Vorrei fare il check-out.- Certamente.
Can I have your name a room number?- Posso avere il numero della sua camera?
Here is the key.- Ecco la chiave.
Did you have anything from the minibar?- Avete preso qualcosa al minibar?
Here is your bill.- Ecco il suo conto.
What's the 9 pounds for?- Per cosa sono queste 9 sterline?
I've nearly forgotten.- Mi ero quasi dimenticato.
How would you like to pay?- Come vorrebbe pagare?
Here is your receipt.- Ecco la sua ricevuta.

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# data[].attributes.attachment_link.title
Dialoghi utili: Fare il check-out - Inglese Gratis Ogni Giorno

# data[].attributes.attachment_link.description
http://5minutidinglese.it/wp-content/uploads/2015/07/UD_16_hotel_06.mp3 ACCOMMODATION/CHECKING OUT - ALLOGGIO / FARE IL CHECK-OUT Receptionist: Good morning, Sir! Receptionist: May I help you? Man: Yes. I'd like to check out. Receptionist: Certainly. Can I have your name and room number, please? Man: My name is Peter Goodman, and my room number is 404. Here is the key.