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Internship HVKB

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~ I learn how to use Coffee Machine to make a Latte or Cappucino coffee.
~ First, need to machine a coffee bean to turn it into a powder. Then, machine the powder according to the instructions on the coffee machine to make it a latte or cappuccino.
~ Last step, heat the fresh milk until it becomes like a light foam.

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- Do table cleaning by collecting dirty plates and cups and
replacing with clean rypkin tissue, BB plates, spoons and
forks
- Wiping plates and cups to dry

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- Fill in fresh milk into milk dispenser
- Fill in apple juice and pink guavajuice into juice
dispenser

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- Folding table cloth after dinner event and bring to the
main kitchen for laundry personnel to pick up
- Mopping the floor

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- Set up guest table by putting on chair covers, ribbon and
do table setting
- Do table cleaning by collecting all plates and cups that
has been used, put onto trolley and bring them to the main
kitchen
- Do table clearing by collect all flower vases, unused BB
plates, spoons and forks as well as napkin tissues

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- Wiping salt and pepper shaker
- Adding on sugar and creamer sachet into porcelain sachet
holder (7 sachets of sugar and 5 sachets of creamer)
- Wiping plates and cups to dry
- Wiping glassware to clean

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- Wiping cutleries and plates in the store room to clean
- Wiping dessert plates to be used for wedding ceremony
- Arrange glassware and dinner plates for wedding buffet
setting

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- Adding on sugar and creamer sachet into porcelain sachet
holder (7 sachets of sugar and 5 sachets of creamer)
- Wiping spoons, forks and thongs to dry
- Serve a slice of cake (RM 15) to a guest
- Serve drinks for guests according to their orders

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- Take table cloth from Floor 7 to Coffee House
- Washing hand washing pot
- Serve food to the guests according to their orders

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- Sweeping the floor
- Adding on sugar and creamer sachet into porcelain
sachet holder (7 sachets ofsugar and 5 sachets of
creamer)
- Wiping spoons, forks and thongs to dry and put them
back at their place

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ON MC LEAVE

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- Fill in fresh milk into milk dispenser
- Fill in apple juice and mango juice into juice dispenser
- Greeting the guests that come for breakfast
- Do table cleaning by collecting all dirty plates and cups
and resetting table with clean BB plates, spoons and forks
as well as napkin tissue

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- Setting table for classroom arrangement at meeting room
-Place two pieces of paper, a coaster, a glass, a bottle of
drinking water and a pencil on the table according to the
supposed arrangernent
- Bring coffee cup from Lagenda Coffee House to
meeting room

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- Wiping spoons, forks, thongs, plates, cups and saucers
to dry and put them back at their place
- Taking orders from guests
- Serve food and drinks ta the guests according to their
orders

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- Greeting the guests that come for breakfast
- Do table cleaning by collecting all dirty plates and cups
and resetting table with clean BB plates, spoons and forks
as well as napkin tissue
- Fold dirty table cloth and bring to the main kitchen to be
picked by laundry personnel and lay new table cloth
- Sweeping the floor

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- Bring out brsad basket from the chiller then put the
basket at the bufTet section fior breakftst
- Fill in pineapple juice and pink guava juice into juice
dispenser
- Wiping cake display chiller

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- Wiping flower vases, porcelain sachet holder, salt
shaker and pepper shaker
- Wiping spoons, forks, thongs, plates, cups and saucers
to dry and put them back at their place
- Finishing up cleaning coffee machine
- Washing cake server blade cutter
- Washing hand washing pot

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- Adding bread spread (butter) in a bowl
- Fold dirty table cloth and bring to the main kitchen to be
picked by laundry personnel and lay new table cloth
- Sweeping the floor
- Mopping the floor

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- Fill in fresh milk into milk dispenrer
- Fill in orange juice and mango juice into juice dispenser
- Wiping cake display chiller
- Wiping outside table
- Greeting the gue\ that come for breakf,ast
- Serve &e guest their orders from open kitchen
- Do table cleaning by collecting all dirty plates and cups
and resetting table with clean BB plates, spoons and forks
as well as napkin tissue

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~ Make a preparation and setting lunch buffet for Majlis Amanah Ikhtiar Malaysia (MARA) event at Lagenda Coffee House.
~ Arrange all the food at their place.
~ Setting the VIP table at round table for Dome Set.

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- Do table cleaning by collecting all dirty plates and cups
and resetting table with clean BB plates, spoons and forks
as well as napkin tissue
- Fold dirry table cloth and bring to the main kitchen to be
picked by laundry personnel and lay new table cloth
- Sweeping the floor
- Adding on slrgar and creamer sachet into poreelain
sachet holder (7 sachets ofsugar and 5 sachets of
creamer)

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- Bring out bread basket from the chiller then put the
basket at the buffet section for breakfast
- Bring out bread spread (buffer, strawberry and orange
marmalade) from the refrigerator and put it at the
breakfast buffet
- Switch on bread toaster
- Switch on coffee machine
- Fill in fresh milk into rnilk dispenser
- Unwrap all ofthe condiments at the breakfast buffet
- Greeting the guests that come for breakfast

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- Bring dirty table cloth to the main kitchen to be picked
by laundry personnel
- Resetting table for classroom arrangement
- Place papers, pencil and water botle on the table
- Place candy bowl on the table and put candies into the
bowl on each table

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- Wiping flower vases, salt and pepper shaker
- Adding on sugar and creamer sachet into porcelain sachet
holder (7 sachets of sugar and 5 sachets of creamer)
- Adding cereal into cereal dispenser
- Adding plain water for coffee machine
- Do table cleaning by collecting all dirty plates and cups
and reretting tabtre wi,th slean BB plateg spoons and forks

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~ Wiping cutleries and plates in the store to clean.
~ Wiping dessert plates to be used for event in Topaz Ballroom.
~ Arrange glassware and dinner plates for event buffet setting.

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take new table cloth on Floor 7 and change dirty table
cloth into a new one
- Bring dirty table cloth to the main kitchen to be picked
by laundry personnel
- Resetting table for classroorn arrangement
- Adding candies into candies bowl on each table
- Remove torn cover chair and put new correr chair

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Wiping plates, cups to dry then put them
back to their places
- Wiping flower vases, porcelain sachet holder, salt
shaker and pepper shaker
- Washing hand washing pot
- Clean coffee machine and top up instant Teh Tarik and
White Coffee powder

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Uncover dome set and place spoons in the food
container
- Serve drinks and rice to the guests
- Do table clearing after lunch
- Fold dirty table cloth
- Take new table cloth on Floor 7 and change dirly table
cloth into a new one

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- Washing cake server blade cutter
- Greeting the guests that come for breakfast
- Do table cleaning by collecting all dirty plates and cups
and resetting table with clean BB plates, spoons and forks
as well as napkin tissue

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- Bring out bread spread (butter, strawberry and orange
marmalade) from the refrigerator and put it at the
breakfast buffet
- Switch on bread toaster
- Switch on coffee machine
- Fill in fresh milk into milk dispenser
- Fill in green guava juice and orange juice into juice
dispenser

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- Do table setting for dome set for lunch preparation
- Wiping 2 racks of glasses and put them under juice
section
- Sweeping the ftroor
- Adding on sugar and creamer sachet into porcelain
sachet holder (7 sachets ofsugar and 5 sachets of
creamer)
- Wiping plates and saucers to dry then put them back to
their places
- Take new table cloth on Floor 7

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~ Switch on bread toaster
~ Switch on coffee rnachine
~ Fill in fresh milk into milk dispenser
~ Fill in orange juice and pink guava juice into juice
dispenser
~ Greeting the guests that come for breakfast
~ Do table cleaning by collecting all dirty plates and cups
and resetting table with clean BB plates, spoons and forks
as well as napkin tissue
~ Adding bread in the bread basket during breakfast

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~ Make a table setting of round table at Lagenda Coffe House.

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~ Topup a pepper in the glass bottle to put in on the table at Lagenda.
~ Wiping the glass for the preparation of breakfast buffet on the next day.

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REPLACEMENT PUBLIC HOLIDAY

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~ Put chair covers and ribbon on guest's chair at Topaz Ballroom.
~ Do table setting for Dome set.
~ Arrange chairs to table (8 chairs for each round table)
~ Put table cloth cloth for every table.

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~ Wiping the table for buffet before start breakfast.
~ Serve the guest their meals according to their orders.
~ Do a room service by delivering food to the guest's room on 5th floor.

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~ The team did training on water promotion for the month of May which is "Watermelon Lychee with Pudina". Learn about how to make it

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~ Replace table cloth which has been dirty with a new one and do table setting.
~ Sweeping the floor.
~ Wiping all the tablespoon and fork that has been used for breakfast.

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~ Fill in juice into juice dispenser.
~ Greeting the guest that come for breakfast
~ Adding slated butter in a bowl for bread topping.
~ Wiping salt and pepper shaker on the table.

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~ 2nd day of Hari Raya Aidilfitri. Im on morning shift on that day.
~ We are having work as usual. Have a breakfast buffet at morning on 7:00 am to 10:30 am.
~ Make a table clearing.
~ Before going back, we were take a photo with our supervisor.

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ON MC LEAVE

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~ Serve plain rice and drinks to the guest.
~ Do table cleaning by collecting all the plates and glass then put onto trolley.
~ Folding table cloth and replace with a new one for the next event.
~ Rearrange chairs according to the new layout.

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~ Get the napkin and table cloth at Level 7 to bring it to Lagenda Coffee House.
~ Sweeping the floor.
~ Clean the coffee machine with a staff assistance.
~ Wiping spoons, forks and food thon.

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~ The team did training on Eidulfitri preparation and decorations.
~ Making preparations for the Eid buffet, the breakfast menu on the morning of Eid and the menu for the Eid open house along with the buffet price.

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~ Fill in juice into juice dispenser.
~ Bring out bread basket from chiller and place it at breakfast buffet.
~ Fill in fresh milk into milk dispenser.
~ Do napkin folding.

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~ Learn on what to do for banquet (serving VIP, table cleaning by collecting all plates, glass, tablespoon and forks)
~ Adding on cereal in the cereal dispenser.
~ Go around the floors from floor 3 to floor 8 to check for plates and collect. (Room Service)

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~ Setting a U-shape lay out for event at Topaz Ballroom.
~ I arrange the chair, put a A4 paper and pencil on the table.
~ The event is include iftar package for around 50 person.

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~ I have to handle at Lamb grill station to approaches guest. This station is outside the hotel lobby.

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~ I and the team did training on how to take bookings for iftar. how to book a table for iftar guests and how to arrange the table according to the number of pax booked.

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~ I do a room service by delivering food to the guest's room on Floor 3.
~ Then, I make a table setting by placing napkin tissue with table spoon and fork on it on the left side of the guest.
~ Do table cleaning by collecting both used and unnsed plates, napkin tissues, table spoons and forks.

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~ I wiping glassware and tablespoon.
~ Cleaning hand washing pot
~ Adding on sugar and creamer sachet into porcelain sachet holder (7 sachets of sugar and 5 sachets of creamer).

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~ I help the F&b staff to make a cordial drink for iftar buffet. From there, I learn how to make large quantities of water according to the correct measurements based on the number of guest.

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REPLACEMENT PUBLIC HOLIDAY

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REPLACEMENT PUBLIC HOLIDAY

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REPLACEMENT PUBLIC HOLIDAY

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PUBLIC HOLIDAY [AIDILADHA EID]

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- Front office staff teach me the step how to key in the customer details when they want to check in.
- All the guest details must be taken carefully so that no problems occur.

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- I learn how to reserve room booking in call. The important things to reserved a booking is the staff have to take note or get a details from guest. As example, the name of guest, handphone number and type of room that the guest want to booked.
- Staff also has to inform the guest about the rate of room so that guest already know the price of the room they booked when they check in later.

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- I learn about the room rate of Holiday Villa.
- Holiday Villa hotel has five types of room rate which is SPS (Superior Room), DLS/DLD (Deluxe Single/Queen) or (Deluxe Double), DLT (Deluxe Triple), STU (Studio Room) and FSU (Family Suite Room).

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~ I clear the plates on the table. Wipes the table with disinfectant spray. Then setting the tables with dinner fork and spoon and tissue.
~ After finish the breakfast buffet, I sweep and mop the floor in the Legenda Coffee House area.

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~ I wipe the glass that has been washed for iftar preparation.
~ After that,  I arrange the glasses on the tray and on the shelf in an orderly manner so that it is easy for guests to take them.

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~ I learn how to make an 'Aiskrim Goyang'. It is a unique ice cream which is the way to make it is to shake the mold.
~  'Aiskrim Goyang' maked to attract guest who come to iftar at the Holiday Villa Hotel.

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~ Clear the table and take all the plates to the stewards place. After the table is cleared, I setting the table again for another guest.

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~ Setting the plates and bowl at the soup area. Plus, arrange the soup condiments.

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~ I learned how to properly wipe dishes and cutleries after being washed by stewardess.
~ Then, arrange its in the basket and in the cutleries container by types.

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~ Arrange a variety of tradisional "kuih-muih" on the prepared shelves.
~ Before 6.30 P.M., I and another team need to open food wrappers.

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~ Actually, I do almost the same work during Ramadan month.
Have to handle the buffet, clear the table, and serving guest.
~ At the night around 10 P.M, I and another team start to clear all the Lagenda Coffee House area such as sweep and mop the floor.

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~ Arrange all the iftar dishes at their area. Guest can start to take dishes starting from 6.30 P.M. All the dishes prepared by Holiday Villa top Chef.

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~ Setup buffet for various dishes at the hotel lobby. I have to handle buffet to approaches guest.

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~ I the morning, starting to setup for Ramadan Buffet. Ramadan Buffet held at Lagenda Coffee House and in front of the hotel with a beautiful tent installed.

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~ On the third day of my internship, I learn how to set up a ballroom for event.
~ I and other team had handle an event staff a day before Ramadan.
~ F&b staff teach me the way to make a lay out for atble and chair in the ballroom. The event was held in the Topaz Ballroom of Holiday Villa Kota Bharu.

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~ I learn how to take care of and handle the breakfast buffet.
The breakfast at the hotel starting from 7 A.M to 10.30 A.M.
~ I do work as a waitress. The supervisor teach how to clear the plates on the guest table.

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~ At the first day of my internship, I reported to the Holiday Villa Hotel and Suites Kota Bharu.
~ Meet with the General Manager of the hotel.
~ On the afternoon, starting to learn and set up the buffet for the event of Ramadan Preview.

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- Cleaning hand washing pot
- Refill 4 jars of plain water
- Placing food tag on the stand

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- For the first day at front office department, I learn about the hotel management of Holiday Villa Kota Bharu.
- The hotel uses the 'Smile' system  for hotel room matters and related to it.
- This system makes it easy for staff to handle all the things.

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OFF DAY

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- I work on morning shift on AidilAdha Eid. The situation of the hotel is quite quiet because there are not many people stay there. We had some enjoy work on that day because feel a bit relaxed.

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- I learn about Room Status. Room status is to find out whether the room is ready to check in or not.
- When the room is ready is mean the housekeeping is already clean and set up the room. They will update in the system to 'VC' which is room is clean.
- When the room status in 'VD' is mean the room not ready and in dirty condition.

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- I learn how to answer calls from people or guests.
- Learn how to greet guests who come to the hotel

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- Make a card to put the key before handing over to the guest. The room number will be written on the front of the card.
- This is the last day for my internship.

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- On evening shift, I learn how to approaches guest that want to stay at that hotel. I have to tell explaining the rate of the hotel room on that day.
- I also learn to key in the guest details and information that want to check in.

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- Make a coupon preparation for promotion of room package.
- This promotion is made to give more attraction to guests to stay at the hotel.

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- I also learn learn how to answer calls from guests or anyone who calls to the front office.
- The front office will also receive calls from people who are in the hotel for certain matters where it is called in-house call.
- When answering the call, I should introduce myself first before asking for further requirements.

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- Learn to compare room prices between all hotels in Kelantan through several booking applications.
- HVKB have more than two booking applications, among them Agoda, Booking.com, Trivago and others.

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- I learned how to set room prices.
- Manage the payment process.
- The guest can make payment by cash or online or debit & credit card.

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- I learn how to check a booking room list from the 'Smile' system.
- The booking list can be traced when a guest makes an order online through hotel order applications such as Booking.com or if staff uploads an order over the phone before the check-in date.

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- I learn how to know the amount of arrivals on that day and another day. Arrivals refer to amount of guest who want to check in at the hotel.
- Amount of arrivals can be checked through 'Smile' system which is in Hotel Status or availability.

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- I learn to make a contingency call to the room that have guest.
- The purpose of the call was made to ask and inquire about the condition of the room whether it is good or not after a few hour of guest check in.

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- The staff teach me how to issued key card of each room when there are guest who want to check in.
- The key needs to be issued according to the number of days the guest stays.

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- I learn about the Holiday Villa room map. This room map is important for staff to know the condition of all the rooms in the hotel whether it can be sold or not.
- This room map system is also linked with housekeeping office for them to update the state of the room to the front office staff.