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BEING INTERNSHIP AT SEDAP RESTAURANT AT PANTRY DEPARTMENT FROM 20 MARCH 2023 UNTIL 14 MAY 2023 ( KITCHEN DEPARTMENT'S UNIFORM )

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WEEK 1 : DAY-1 OF INTERNSHIP ( 20 March 2023 )

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WEEK 1 : DAY-1 OF INTERNSHIP ( 20 March 2023 )

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The first things I do when arrived at PULLMAN HOTEL is go to the Human Resources Department. There, I has sign a letter about the locker  , uniform, employee information and so on. After half and hour, the HR staff has give me a locker key and then we go to the laundry counter to take a kitchen's uniform. Next, I go to the locker and change my outfit to kitchen uniform and I go back to the HR Department. After that, the HR staff takes me to round around the hotel, and I have found that PULLMAN HOTEL provides a lot of facilities such as Spa, Gym, Kids Playground, Swimming Pool and so on. Not only that, PULLMAN HOTEL also have their own engineering department, they also have Red Chinese Cuisine Restaurant, Sedap Restaurant, Terrace Poolside Bar & Grills and etc.

Actually, in PULLMAN HOTEL I was been placed at Sedap Restaurant at Pantry Department.  For the first day, was learned about how to setting and clear for breakfast buffet. On 10 o'clock, I need to clear all the breakfast stuff and then ready for lunch buffet. What I do is :
1) Cut Fruits such as dragon fruit, Apples, Kiwi, Jackfruit, Watermelon, Honeydew and etc
2) Cut the Salad, Carrots, Cucumbers, Holland Onion and etc
3) Making arrangements for breakfast items for the next day
4) Took fruit from the back store and transferred it to the store next to the pastry department. Then arrange the fruits on the basket

On the first day also, I was invited to join staff party. There, I have listen General Manager talks and other office people talks. On that day also I can see how PULLMAN HOTEL appreciate their staff by giving them awards because of their excellent for the service they do. In addition, various food dishes are prepared in conjunction with celebrating the day of excellent of all PULLMAN HOTEL Staff. We all enjoy the party while listening Kpop Songs.

On this day also I was given a work schedule. During the working week, PULLMAN HOTEL will give all staff 2 days off per week. And, my offday is on Wednesday and Thursday.

DAY- 2 OF INTERNSHIP ( 21 MARCH 2023 )

What I do for the second day of internship is :

1) Do the same thing as the first day internship
2) Clear breakfast items at the buffet table alone.
3) Rearranging the food for lunch alone just according to the pictures that were taken on the first day of the internship.
4) Arrange the food for dinner.

DAY- 3 & 4 OF INTERNSHIP ( 22-23 MARCH 2023)

OFFDAY : PULLMAN HOTEL GIVES 2 DAYS OFFDAY FOR THEIR STAFF EVERY WEEKS.

DAY- 5 OF INTERNSHIP ( 24 MARCH 2023)

1) Learn on how to cook a chicken cut for breakfast.
2) Learn on how to do the ala carte menu.
3) Wash salad and arrange them carefully on the celler.
4) Arrange fruits on their baskets at walk in celler.

DAY- 6 OF INTERNSHIP (25 MARCH 2023)

1) Learn on how to make a batter for okonomiyaki ( Japanese pizza ).
2) Takes butter and flour at butcher.
3) Ready all okonomiyaki stuff and takes them to the Japanese pizza stall's, outside of pullman hotel.
4) Learn on how to make okonomiyaki ( japanese pizza ) and how to cut the Japanese pizza before servedto the customer.

DAY- 7 OF INTERNSHIP ( 26 MARCH 2023 )

1) Making a okonomiyaki batter by myself.
2) Cuts vegetables for okonomiyaki by myself. The example is carrots, eggplant, capsicum ( colorful), enoki mushrooms & onion.
3) Setting buffet by myself.
4) Helps chef setting buffet for sushi.
5) Follow chef go to Japanese Restaurant ( ENJU ) at level 2.
6) Handle a okonomiyaki stall by myself. Start at 6 o'clock untill 10 o'clock.
7) At 10 o'clock, clear all buffet of pantry department by myself.

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Handling okonomiyaki stall by myself

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Clean salad

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Fruits for dinner

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Sushi from pantry department

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DAY- 8 OF INTERNSHIP ( 27 MARCH 2023 )

1) Cook sushi rice ( use rice in walk in celler, put 7 bowl of water )
2) Prepare okonomiyaki batter.
3) Go to butcher to takes a chicken breast
4) Cook chicken breast.

DAY- 9 OF INTERNSHIP ( 28 MARCH 2023 )

1) Soak rice 7 bowl. ( rice for sushi)
2) Cook chicken cut and chicken breast.
3) Go to receiving to takes gyoza
4) Do coleslow

DAY- 10 OF INTERNSHIP ( 29 MARCH 2023 )

1) Soak rice 7 bowl.
2) baked chicken breast.
3) Go to butcher takes the chicken cut and cook it.
4) Go to receiving, takes sushi ebi, tamago, kampyo and kani.
5) Pickup store items such as  cereals, honey pure, tuna chuncks bumble bee, mayonnaise, rice hikari 10kg and oil olive.
6) Arrange all the store items at pantry store.
7) Helps chef do sushi. For example is inari sushi and put the sushi rice on nori.

DAY- 11 OF INTERNSHIP ( 30 MARCH 2023 )

1) Do batter for okonomiyaki ( use tempura flour ).
2) Cut vege for okonomiyaki
3) Pickup chicken cut at butcher.
4) Topup whole fruits for dinner
5) Topup okonomiyaki sauce and mayonnaise
6) Pickup sushi ebi, tamago andjani at receiving.
7) Pickup 6 box of cling film with cutter and 3 box glove at store general.

DAY- 12 OF INTERNSHIP ( 31 MARCH 2023 )

1) Do batter for okonomiyaki
2) Cut okonomiyaki vegetables
3) Teach staff on how to handlethe okonomiyak  stall. ( staff from CL )
4) Do a ala carte menu ( grilled reuben sandwich)
5) Topup who.e fruits for dinner and breakfast
6) Wash all fruits before put them on walk in celler
7) Clean the salad

DAY- 13 & 14 OF INTERNSHIP ( 1-2 APRIL 2023 )

OFFDAY.

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Chicken cut

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GRILLED REUBEN SANDWICH

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Store Items to take

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NOTES AFTER 2 WEEKS WORKING AT PULLMAN HOTEL ♡

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NOTES AFTER 2 WEEKS WORKING AT PULLMAN HOTEL ♡

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Everyday routine: ( RAMADHAN )

1) 10 AM : CLEAR BREAKFAST BUFFET
2) 6 PM : SETTING FOR DINNER BUFFET & SETTING FOR OKONOMIYAKI STALL
3) 10 PM : CLEAR DINNER BUFFET & OKONOMIYAKI STALL
4) DECORATED THE FRUITS IN THE PLACE PROVIDED ( USE OWN CREATIVITY)
5) TOPUP WHOLE FRUITS FOR BREAKFAST & DINNER
6) GO TO RECEIVING TO TAKES ALL FRUITS AND PLACED THEM AT WALK IN CELLER
7) GO TO BUTCHER TO TAKES CHICKEN CUT & CHICKEN BREAST
8) GO TO PASTRY DEPARTMENT TO TAKES BUTTER & FLOUR.
9) CLEAR AND CLEAN PANTRY DEPARTMENT BEFORE 11 O'CLOCK.

OVERTIME : I HAVE DO 14 HOURS OVERTIME DURING TWO WEEKS OF BEING INTERNSHIP. ( 2 HOURS PER DAY )

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DAY- 15 & 16 OF INTERNSHIP ( 3-4 APRIL 2023 )

OFFDAY.

DAY- 17 OF INTERNSHIP ( 5 APRIL 2023 )

1) Topup whole fruits in walk in celler.
2) Takes fruits at receiving.
3) Prepare fruits for dinner.
4) Takes chuka wakame at receiving.
5) Setting okonomiyaki stalll & buffet for ramadhan.
6) Prepare batter okonomiyaki and cut okonomiyaki vegetables.
7) Helps commis do a ala carte menu likes croque monsieur, caramelized honey comb cake & makes a take away sandwich.
8 ) Clear buffet & okonomiyaki stall.

DAY- 18 OF INTERNSHIP  ( 6 APRIL 2023 )

1)Topupmwhole fruit in walk in celler.
2) Takes fruit from receiving.
3) Prepare enju items.
4) Setting buffet & okonomiyaki stall.
5) Baked chicken cut ( Teriyaki style & kimchi style )
6) Takes chicken cut & give culcat to bucther.
7) Making sushi.
8) Making chawan mushi.
9) Handle okonomiyaki stall.
10) Clear buffet.

DAY-19 OF INTERNSHIP ( 7 APRIL 2023 )

1) Cut vege for okonomiyaki
2) Setting buffet
3) Clear buffet
4) Makes 15 box sandwich for take away
5) Cut 4 plate fruits for dinner & 2 plate for enju
6) Topup whole fruits in walk in celler. Takes from receiving and arrthe fruits at walk in celler
7) Set up buffet for enju. Makes mix salad  ( 3 plate ). For example, chuka wakame, kimchi & capsicums.
8) Ready asalad for enju.
9) Cook okonomiyaki for 250 pax. ( Buffet ramadhan )

DAY- 20 OF INTERNSHIP ( 8 APRIL 2023 )

1) Cook okonomiyaki for 650 pax
2) Ready for CL items
3) Makes inari sushi
4) Do okonomiyaki batter
5) Takes chicken cur, culcat &  chicken breast from butcher
6) Cook chicken teriyaki for breakfast
7) Cook chicken breast.
8) Clear buffet

DAY- 21 OF INTERNSHIP ( 9 APRIL 2023 )

1) Takes tortilla from receiving
2) Cook sushi rive 7 bowl
3) Cut okonomiyaki vege
4) Makes okonomiyaki batter
5) Makes inari sushi
6) Setting & clear buffe
7) Handle okonomiyaki stall

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14 HOURS ( OVERTIME ) - RM10 PER HOUR

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Decoration the fruits for ramadhan buffet

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Ala carte menu

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Ala carte menu

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Caramelized honey comb cake

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Wash fruits before placed them at walk in celler

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Cook Gohan

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Making sushi

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Chicken Teriyaki for breakfast

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Batter okonomiyaki

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DAY - 22 OF INTERNSHIP ( 10 APRIL 2023 )

1) Topup whole fruit
2) Setting buffet
3) Plating sushi
4) Makes inari sushi
5) Attended staff iftar at level 2 ( Ballroom )
6) Takes chicken cut at butcher

DAY- 23 & 24 OF INTERNSHIP ( 11-12 APRIL 2023 )

OFFDAY

DAY- 25 OF INTERNSHIP ( 13 APRIL 2023 )

1) Do okonomiyaki batter
2) Go to butcher takes chicken breast
3) Cut  fruits for dinner
4) Tortilla
5) Makes poach egg
6) Topup bread ( Takes from receiving )
7) Do coslow
8) Topup a la carte
9) Takes fruits from receiving & topup to walk in celler

DAY- 26 OF INTERNSHIP ( 14 APRIL 2023 )

1) Cook sushi rice 7 bowl
2) Mix wasabi
3) Okonomiyaki
4) Cook main course ( chicken breakfast )
5) Pickup dessert ( cheese cake, tiramisu & mango stick )
6) prepare dressing for enju ( 4 bowl )

DAY- 27 OF INTERNSHIP ( 15 APRIL 2023 )

1) Mix wasabi ( water & wasabi flavour )
2) Makes chawan mushi
3) Makes okonomiyaki batter
4) Cut okonomiyaki vege
5) Do a la carte order
6) Setting & clear buffet
7) Makes sushi ( ebi tempura & tamago sushi )
8) Prepare fruits for dinner ( stanby )
9) Baked chicken breast & chicken cut

DAY- 28 OF INTERNSHIP ( 16 APRIL 2023 )

1) Clear lunch buffet
2) Setting buffet
3) Handle okonomiyaki stall
4) Do a la carte order
5) Prepare ftuits for dinner ( fruits stanby for refill )
6) Makes sushi
7) Pickup whole fruits at receiving
8) Cook sushi rice
9) Decorate fruits for buffet

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Platting sushi for dinner

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PREPARE 4 BOWL DRESSING FOR ENJU

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Makes wasabi like a flower

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Attend staff iftar at Pullman Ballroom level 2

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Makes chawan mushi

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Mix wasabi

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DAY- 29 OF INTERNSHIP ( 17 APRIL 2023 )

1) Makes okonomiyaki batetr 2 insect
2) Takes cool cut
3) Takes chicken breast
4) Setting buffet
5) Clear buffet

DAY- 30 OF INTERNSHIP ( 18 APRIL 2023 )

1) Wash salad
2) Prepare ala carte items
3) Setting buffet
4) Makes susshi
5) Makes ala carte menu for customers
6) Handle okonomiyaki stall
7) Clear buffet

DAY- 31 & 32 OF INTERNSHIP  ( 19 & 20 APRIL 2023 )

OFFDAY

DAY- 33 & 34 OF INTERNSHIP ( 21 & 22 APRIL 2023 )

PUBLIC HOLIDAYS HARI RAYA PUASA 1 & 2

DAY- 35 OF INTERNSHIP ( 23 APRIL 2023 )

PUBLIC HOLIDAYS NUZUL AL-QURAN

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DAY- 36 OF INTERNSHIP ( 24 APRIL 2023 )

OFFDAY

DAY- 37 OF INTERNSHIP ( 25 APRIL 2023 )

MEDICAL LEAVE

DAY- 38 OF INTERNSHIP ( 26 APRIL 2023 )

1) Takes chicken breast & chicken cut at butcher
2) Topup all ala carte items
3) Being a runner for breakfast
4) Clear breakfast buffet
5) Setting lunch buffet
6) Prepare 1 trolley for breakfast buffet for next day
7) Wash salad
8) Clear lunch buffet
9) Wash sushi rice 7 bowl
10) Pickup fruits at receiving
11) Topup whole fruits at walk in celler
12) Arrange all vege stock at celler. For examples,  carrots, tomatoes, capsicums, cucumber, & etc.
13) Makes Tortilla for caeser salad
14) Pickup tortilla & sandwich bread at receiving

DAY- 39 OF INTERNSHIP ( 27 APRIL 2023 )

1) Morning shift 8am to 5pm. ( Alone )
2) Cut fruits ( for refill breakfast's buffet )
3) Platting sushi for lunch ( 3 plate )
4) Cut fruits for lunch ( 4 plate )
5) Clear breakfast's buffet ( 10:30am )
6) Setting for lunch's buffet ( Alone ) ( 11:30am)
7) Prepare 1 trolley for breakfast's buffet for the next day
8) Makes miso soup
9) Takes cool cut & chicken cut at butcher
10) Topup ala carte items
11) Makes Tortilla ( for caeser salad )
12) Makes 3 insect yogurt for breakfast
13) Takes sourdough at butcher
14) Clear lunch's buffet  ( 2:30pm )
15) Prepare 1 trolley for lunch's buffet for the next day

DAY- 40 OF INTERNSHIP ( 28 APRIL 2023 )

1) Setting anju
2) Prepare breakfast's buffet
3) Prepare lunch's buffet
4) Do a la carte menu
5) Refill a la carte's items
6) Handle club lounge's buffet
7) Clear club lounge's buffet
8) Cook gohan for breakfast

DAY- 41 OF INTERNSHIP ( 29 APRIL 2023 )

1) Makes sushi
2) Do a la carte menu
3) Helps western department handle show
4) Wash salad
5) Cut fruits
6) Prepare breakfast' buffet for the next day ( wrap all items & topup )
7) Clear lunch's buffet
8) Cut fruits 4 insect for breakfast. ( standby )

DAY- 42 OF INTERNSHIP ( 30 APRIL 2023 )

-OFFDAY

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-SETTING LUNCH'S BUFFET ALONE
-PLATTING SUSHI BY MY OWN

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-SETTING LUNCH'S BUFFET BY MY OWN

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SETTING LUNCH'S BUFFET BY MY OWN

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HANDLE CLUB LOUNGE'S BUFFET

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SETTING ENJU'S BUFFET

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COOK GOHAN FOR BREAKFAST

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DAY- 43 OF INTERNSHIP ( 1 MAY 2023 )

1) SETTING FOR HI-TEA
2) WASH SALAD
3) MAKES SUSHI
4) PICKUP FRUITS, SALAD, BREADS, & ETC FROM RECEIVING
5) PREPARE BREAKFAST'S ITEMS FOR THE NEXT DAY ( 1 TROLLEY )
6) CLEAR LUNCH BUFFET ( HI-TEA ) ( 4PM )
7) SETTING CLUB LOUNGE'S  BUFFET
8) TAKE CARE OF CLUB BUFFET
9) CLEAR CLUB LOUNGE'S BUFFET

DAY- 44 OF INTERNSHIP  ( 2 MAY 2023 )

1) HANDLE BUFFET  ( REFILL )
2) CLEAR BREAKFAST'S BUFFET ( 10:30AM)
3) PREPARE 1 TROLLEY FOR BREAKFAST BUFFET FOR THE DAY
4) SETTING LUNCH'S BUFFET ( 11:30AM )
5) CLEAR LUNCH'S BUFFET ( 2:30 PM )
6) DO A LA CARTE MENU
7) TAKES CHICKEN BREAST & COOL CUT AT BUTCHER
8) TAKES FRUITS FROM RECEIVING ( PAPAYA, WATERMELON & PINEAPPLE )
9) WASH SALAD

DAY- 45 OF INTERNSHIP ( 3 MAY 2023 )

1) SHIFT 8AM WITH ANOTHER INTERNSHIP MEMBER ( TEACH ANOTHER INTERNSHIP HOW TO SETTING & CLEAR BUFFET,  CUTS FRUIT, WASH SALAD & SO ON )
2) HANDLE BREAKFAST'S BUFFET
3) REFILL BREAKFAST'S BUFFET
4) CLEAR BREAKFAST'S BUFFET ( 10:30AM )
5) SETTING LUNCH'S BUFFET ( 11:30AM )
6) PLATTING BREAKFAST'S SUSHI
7) TAKES FRUITS FROM RECEIVING SUCH AS WATERMELON & PINEAPPLE
8) TAKES TAMAGO, EDAMAMME, BREADS, TORTILLA & SALAD
9) COOKS GOHAN FOR BREAKFAST
10) MAKES TAKE AWAY SANDWICH 26 BOXS
11) JOIN STAFF'S MEETING

DAY- 46 OF INTERNSHIP ( 4 MAY 2023 )

1) CUT FRUITS FOR BREAKFAST
2) REFILL BREAKFAST'S BUFFET
3) DO A ALA CARTE MENUS
4) PREPARE FOR ENJU
5) CLEAR BREAKFAST'S BUFFET
6) SETTING HI-TEA BUFFET
7) TOPUP ALA CARTE ITEMS
8) TAKES FRUITS FROM RECEIVING
9) TAKES COOL CUT & PITA BREADS AT BUTCHER
10) CLEAR HI-TEA BUFFET

DAY-47 OF INTERNSHIP ( 5 MAY 2033 )

1) CLEAR BREAKFAST'S BUFFET
2)  REFILL BREAKFAST'S FRUITS
3) SETTING LUNCH'S BUFFET
4) CLEAR LUNCH'S BUFFET
5) DO A LA CARTE MENU
6) SETTING ENJU'S BUFFET
7) DO CHAWAN MUSHI 1 INSECT

DAY- 48 & 49 OF INTERNSHIP ( 6 MAY 2023 - 7 MAY 2023 )

OFFDAY ( 2 DAYS )

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HANDLE CLUB LOUNGE'S BUFFET

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SETTING HI-TEA BUFFET ( LUNCH )

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SETTING SUSHI

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GOT DUIT RAYA 🤣

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JOIN STAFF'S MEETING FOR THE SECOND TIMES

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GLAD TO BE SOME OF THEM 💙

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DAY-  50 OF INTERNSHIP ( 8 MAY 2023 )

1) REFILL FRUITS, COOL CUT & HEALTH  SALAD FOR BREAKFAST'S BUFFET
2) CLEAR BREAKFAST'S BUFFET
3) SETTING LUNCH'S BUFFET
4) PLATTING SUSHI 1 PLATE
5) TAKES FRUITS FROM RECEIVING
6) PREPARE BREAKFAST'S ITEMS FOR THE NEXT DAY
7) WRAP ALL LUNCH'S ITEMS
8) CUTS WATERMELON, PINEAPPLE, HONEYDEW & PAPAYA FOR BREAKFAST'S BUFFET FOR THE NEXT DAY ( 1 INSECT PER EACH )
9) TAKES COOL CUT FROM BUTCHER

DAY- 51 OF INTERNSHIP  ( 9 MAY 2023 )

1)ROUND BUFFET
2) CUTS FRUITS FOR BREAKFAST'S BUFFET
3) REFILL COOL CUT
4) CLEAR BREAKFAST'S BUFFET
5) SETTING LUNCH'S BUFFET
6) PREPARE 1 TROLLEY FOR TOMORROW'S BREAKFAST'S BUFFET
7) TAKES FRUITS ( WATERMELON & HONEYDEW), TORTILLA, CHEESE & YOGURT FROM RECEIVING
8) CLEAR LUNCH'S BUFFET
9) MAKES INARI SUSHI
10) ARRANGE ALL A LA CARTE ITEMS & ALL VEGETABLES TO ANOTHER CELLER . ( CELLIN COLD KITCHEN DAMAGED
11) STANBY 1 INSECT HONEYDEW ( CUT FRUIT ) FOR BREAKFAST'S TOMORROW'S
12) WASH SINK
13) HELPS COMMIS 1 MOVE SUSHI RICE INTO THE TUPPERWARE

DAY- 52 0F INTERNSHIP ( 10 MAY 2023 )

1) BEING A RUNNER FOR BREAKFAST'S BUFFET
2) TOPUP BREAKFAST'S BUFFET
3) CLEAR BREAKFAST'S BUFFET ( 10:30 AM )
4) SETTING LUNCH'S BUFFET ( 11:30 AM )
5) STANBY ALL ITEM OF BREAKFAST'S BUFFET SUCH AS TOPUP ALL BREAKFAST'S BUFFET ITEMS, WRAP THEM WELL & ETC.
6) CUTS FRUITS FOR BREAKFAST'S BUFFET 4 PLATE SUCH AS WATERMELON, DRAGON FRUIT, HONEYDEW & PAPAYA.
7) TAKES FRUITS FROM RECEIVING SUCH AS PAPAYA & WATERMELON.
8) TAKES ARAB BREADS, PITA BREADS, COOL CUT, CHICKEN CUT & QVF PRAWN FROM BUTCHER.
9) TAKES STORE STUFFS FROM RECEIVING
10) MAKES INARI SUSHI.
11) COOK TAKOYAKI FOR CLUB LOUNGE.

DAY- 53 OF INTERNSHIP ( 11 MAY 2023 )

1) CUT FRUITS FOR BREAKFAST
2) CLEAR BREAKFAST'S BUFFET ( 10:30 AM )
3) SETTING FOR OPEN HOUSE BUFFET ( 11:30 AM )
4) STANBY ALL ITEM OF BREAKFAST'S BUFFET SUCH AS TOPUP ALL BREAKFAST'S BUFFET ITEMS, WRAP THEM WELL & ETC.
5) TAKES FRUITS SUCH AS WATERMELON & PINEAPPLE FROM RECEIVING
6) TOPUP WHOLE FRUITS AT WALK IN CELLER
7) TOPUP A LA CARTE PLATES
8) CLEAR OPEN HOUSE'S BUFFET
9) STANDY 4 PLATES FRUITS FOR OPEN HOUSE'S BUFFET ( WATERMELON,  JACKFRUIT, HONEYDEW & PAPAYA)  AND 2 PLATES FOR RED RESTAURANT'S BUFFET
10) STEAM EDAMAMME FOR CLUB LOUNGE'S BUFFET

DAY- 54 OF INTERNSHIP ( 12 MAY 2023 )

1) CUT FRUITS FOR BREAKFAST'S BUFFET
2) CLEAR BREAKFAST'S BUFFET ( 10:30 AM )
3) SETTING LUNCH'S BUFFET ( 11:30 AM )
4) GO TO HUMAN RESOURCES DEPARTMENT TO DISCUSS ABOUT THE NEXT DEPARTMENT.
5) INTERVIEW SESSIONS WITH RESERVATIONS MANAGER ( 03:30 PM )
6) ARRANGE ALL VEGETABLES & FRUITS ON CELLER SUCH AS TOMATOES,  JAPANESE CUCUMBER, CARROT, SNACKSKIN FRUIT,  MANDARIN ORANGE, STRAWBERR , GRAPES AND SO ON ( NEW STOCK ARRIVED)
7) MAKES POACHED EGG FOR A LA CARTE MISS EN PLACE
8) TAKES A RESERVATIONS UNIFORM AT LAUNDRY DEPARTMENT

DAY- 55 & 56 OF INTERNSHIP ( 13 MAY 2023 - 14 MAY 2023 )

OFFDAY

* THIS WEEK IS MY LAST WEEK OF INTERNSHIP AT KITCHEN DEPARTMENT *

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SETTING LUNCH'S BUFFET ( SUSHI SIDE )

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SETTING LUNCH'S BUFFET

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SETTING LUNCH'S BUFFET

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NEW DEPARTMENT: RESERVATIONS DEPARTMENT 

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NEW DEPARTMENT: RESERVATIONS DEPARTMENT 

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BEING INTERNSHIP AT RESERVATIONS DEPARTMENT FORM 15 MAY 2023 UNTIL 7 JULY 2023 ( RESERVATIONS DEPARTMENT'S UNIFORM )

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DAY- 57 & 58 OF INTERNSHIP ( 15 MAY 2023 - 16 MAY 2023 )

-CLEAR PUBLIC HOLIDAY FOR WESAK DAY AND LABOUR DAY

DAY- 59 OF INTERNSHIP ( 17 MAY 2023 )

1) FIRST DAY AT RESERVATIONS DEPARTMENT
2) LEARN ON HOW TO DO A CONFORMFOR GUESTS BOOKING ( ROOM )
3) LEARN ON HOW TO CHARGE THE GUESTS BOOKING BY USING A MAYBANK MERCHANT
4) RESERVATIONS STAFF HAVE TEACH ME A LOT ABOUT GUESTS ROOM BOOKING DETAIL
5) I HAD MY OWN DESK AND COMPUTER
6) I ALSO READ ABOT THE ASIA PACIFICS ROOMS DIVISION POLICIES AND PROCEDURES ( RESERVATIONS  ) SUCH AS RESERVATIONS STATUS, TYPES OF PROFILE, CREATING A GROUP PROFILE, VIP GUESTS,PAYMENT METHOD EXPLAINATIONS, WAITLIST RESERVATIONS,  ACCOR PATNERS PRIVILEGE,  HOUSE USE RESERVATIONS AND ETC.
7) GOT 1 HOUR RET ( 12:15 PM TO 01:00 PM )
8) CHARGES GUEST'S DEBIT CARD DUE TO THEIR ROOM'S BOOKING
9) TAKE A LOOK ON HOW RESERVATIONS STAFF HANDLING CUSTOMERS CALLS / HOW THEY DO THEIR WORK / HOW THEY SETTLED THE GUESTS BOOKING
10) RESERVATIONS STAFF TEACH ME HOW TO KEY IN THE DATA ABOUT THE CUSTOMERS BOOKING AT THE COMPUTER AND THEN, THEY LET ME DO BY MY OWN

DAY- 60 OF INTERNSHIP ( 18 MAY 2023 )

1) SECOND DAY AT RESERVATIONS DEPARTMENT
2) KEY IN CUSTOMERS ROOM'S BOOKING DATA ON SYSTEM
3) ACCEPT CUSTOMER'S ROOM BOOKING AT EMAIL
4) CHARGE THE CUSTOMERS ROOM'S BILLS
5) OPEN EMAIL TO VIEW CUSTOMERS'S CREDIT CARD DETAILS
6) OPEN PULLMAN WEBSITE TO LEARABOUT ROOM DIFFERENCES
7) KEY IN CUSTOMER'S FLIGHT DETAIL
8) HELPS MANAGERS TO KEY IN CUSTOMER'S DATA

DAY- 61 OF INTERNSHIP ( 19 MAY 2023 )

1) MAKES A ROOM'S BOOKING
2) KEY IN CUSTOMER'S BOOKING DATA
3) KEY IN CUSTOMER'S NAME ON SYSTEMS
4) MAKES SOME NOTE ABOUT RATE CODE TO AVOID CONFUSION
5) CHARGES THE CUSTOMER'S ROOM BILLS
6) UPDATES THE CUSTOMER'S CONFIRMATION BOOKING'S NUMBER
7) RECHECK CUSTOMER'S BOOKING DATA AND DO A CORRECTION AT COMMENT AND RATE.

DAY- 62 & 63 OF INTERNSHIP ( 20 MAY 2023 - 21 MAY 2023 )

OFFDAY

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KEY IN GUEST'S BOOKING DATA

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MAKES SOME NOTES ABOUT STEP BY STEP TO KEY IN THE CUSTOMERS BOOKING DATA ( CONFIRMATION )

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READ THE ASIA PACIFICS ROOMS DIVISION POLICIES AND PROCEDURES ( RESERVATIONS  )

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- KEY IN CUSTOMER'S BOOKING ROOM DATA
- KEY IN CUSTOMER'S FLIGHT DETAIL

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MAKES SOME NOTES TO LEARN BETTER ABOUT RESERVATIONS

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THE CUSTOMER'S BOOKING ROOM DATA

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DAY- 64 OF INTERNSHIP ( 22 MAY 2023 )

1) CHARGE CUSTOMERS ROOM BILLS
2) PRINT OUT CUSTOMER'S PAYMENT DETAIL INCLUDED TOTAL BILLS, CREDIT CARDS NUMBER,  CARD EXPIRY AND ETC
3) MAKES NOTES TO AVOID CONFUSE
4) KEY IN CUSTOMER'S BOOKING DETAIL ON SYSTEMS

DAY- 65 OF INTERNSHIP ( 23 MAY 2023 )

1) KEY IN CUSTOMER'S BOOKING DATAA ( FROM 9PM TO 12PM ) ( 10 CUSTOMER'S BOOKING  )
2) MAKE A NOTES ABOUT HOW TO BOOKING ROOM WHEN CUSTOMER' WANT THE DIFFERENCE ROOM'S TYPES. ( 12PM TO 1PM )
3) CHARGE THE CUSTOMER'S ROOM BILLS. ( 2PM TO 02:30PM )
4) ADDED CUSTOMER'S NAME AND THEIR  SHARED ON SYSTEMS
5) HELPS ADAM  TO COMBINE PAYMENT RECEIPTS  AND STAPPLER IT WITH THEIR BILLS DOCUMENTS
6) CONTINUE  KEY IN CUSTOMER'S BOOKING DATA UNTILL 6 PM

DAY- 66 OF INTERNSHIP ( 24 MAY 2023 )

1) DO CUSTOMER'S BOOKING BY KEY IN THEIR DETAILS ON SYSTEMS.
2) KEY IN CUSTOMER'S NAME AND THEIR SHARER ON SYSTEMS. ( DLTRAVEL )
3) LEARN ON HOW TO MAKES A CANCELLATION ROOM, IF THE CUSTOMERS ASK.
4) CHECK EMAIL. TO CHECK A NEW ROOM'S BOOKING FROM GUESTS AND A CANCELLATION ROOM'S BOOKING FROM GUESTS.
5) LISTEN TO MANAGER OF RESERVATIONS ABOUT HOW TO UPDATE THE JTB PROPERLY ( JAPANESE TRAVEL ). MAXIMUM 3 NIGHT STAY.
6) UPDATES ABOUT CANCELLATION ROOMS ON SYSTEMS. ( FROM BOOKING.COM, CTRIP & DIDATRAVEL.COM )
7) CHARGE CUSTOMER'S ROOM BILLS.

DAY- 67 OF INTERNSHIP ( 25 MAY 2023 )

1) KEY IN CUSTOMER'S BOOKING ROOM DETAILS ON SYSTEMS. ( BOOKING.COM, MIKI TRAVEL, DNATA, DIDA TRAVEL, CTRIP, TBO HOLIDAYS AND ETC )
2) HELPS NATHAN TO STAPPLER CUSTOMER'S RECEIPTS AND BOOKING'S DETAILS TOGETHER.
3) LEARN ON HOW TO DO POST AT ACCOR SYSTEMS AFTER SETTLE CHARGES CUSTOMERS ROOM'S BILLS.
4) LEARN ABOUT THE STEP ON HOW TO DIFFERENCES THE COMMENT WHEN CUSTOMER'S BOOKING AT DIFFERENCE AGENCY. FOR EXAMPLE, IF THE RATE CODE IS SDBB BY BOOKING.COM AND THE CUSTOMER'S ROOM IS 1 BEDROOM APARTMENT OR 2 BEDROOM APARTMENT ( THE COMMENT MUST BE ' BBF ' NOT ' LIGHTBF ' . BUT IF CUSTOMER'S BOOKING AT OTHERS AGENCY AND THE RATE CODE IS ( TAPROMO ), THE COMMENT MUST BE ' LIGHT BBF ' .
5) DO POST ON ACCOR SYSTEMS AT RESERVATIONS SIDE & CASHIERING SIDE.
6) LEARN ABOUT CL ( CITY LEDGER ). WHEN THE PAYMENT WAS CL ( CITY LEDGER ), THE COMMENT MUST ONLY ( TO TA ) AND ( VCC ARE NOT INCLUDED )  . FOR EXAMPLE, THE COMMENT MUST BE (( TO TA / MISC ON PAX ACCT )
7) PRINT OUT THE CUSTOMER'S ROOM DETAILS BY MYSELF, AND DOING BOOKING ON SYSTEMS.
8) CHARGE CUSTOMER'S ROOM BILLS.

DAY- 68 OF INTERNSHIP ( 26 MAY 2023 )

1) PRINT OUT CUSTOMER'S BOOKING DETAILS
2) KEY IN CUSTOMER'S BOOKING DETAILS ON ACCOR SYSTEMS
3) DO A BOOKING FEE REPORT AT ACCOR SYSTEMS. FOR EXAMPLE, TYPES THE CONFIRMATION NUMBER AT 'CRS NO' , THEN WRITE 6 DIGIT NUMBER AT BOOKING FEE REPORT. IF CAN'T FIND THE NUMBER AT ACCOR SYSTEMS, GO TO EMAIL. FIRST OF ALL, WRITE DOWN THE NUMBER AT EMAIL, DOUBLE TAP AT CUSTOMER'S EMAIL AND THEN COPY 'FILE NUMBER' THEN GO TO ACCOR SYSTEMS AND PASTE AT 'CRS NO'. LAST, WRITE THE NUMBER AT BOOKING FEE REPORT. [ 12 PAPER = 700+ NUMBER TO WRITE DOWN ON BOOKING FEE REPORT]
4) CHARGES CUSTOMERS ROOM'S BILLS

DAY- 69 & 70 OF INTERNSHIP ( 27 MAY 2023 & 28 MAY 2023 )

OFFDAY ( 2 DAYS )

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KEY IN CUSTOMER'S NAME AND THEIR SHARED ON SYSTEMS

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CHARGE THE CUSTOMER'S ROOM BILLS

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CUSTOMER'S ROOM BOOKING DETAILS

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CUSTOMER'S ROOM BOOKING DETAILS

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CUSTOMER'S ROOM BOOKING DATA ( ONLY HALF, ALREADY THROW HALF ) - 7 DAYS WORKING AT RESERVATIONS DEPARTMENT.

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DAY- 71 OF INTERNSHIP ( 29 MAY 2023 )

1) DO A BOOKING FEE REPORT AT ACCOR SYSTEMS.
2) PRINT OUT CUSTOMER'S BOOKING DETAILS.
3) KEY IN CUSTOMER'S BOOKING DETAILS ON SYSTEMS.
4) CHECK EMAIL.
5) PRINT OUT CUSTOMER'S ROOM BILLS FROM BOOKING.COM, AGODA, EXPEDIA.COM, CTRIP, DIDATRAVEL.COM & HOTELBEDS.
6) CHARGES CUSTOMER'S ROOM'S BILLS.
7) DO 'POST'
8) STAPPLER THE CUSTOMER'S RECEIPTS, ROOM'S BILLS DETAIL WITH CREDIT CARD & BILLS CHARGE TOGETHER.

DAY- 72 OF INTERNSHIP ( 30 MAY 2023 )

1) KEY IN CUSTOMER'S BOOKING DETAILS FROM TBO HOLIDAYS,  MIKI TRAVEL,  DIDA TRAVEL,  CTRIP, WEBBEDS & BOOKING.COM
2) PRINT OUT CUSTOMER'S DETAILS
3) CHECK EMAIL
4) LEARN FROM PHI SZE ON HOW TO DO MIKI TRAVEL PDF ( SAVE AT COMPUTER AT LOU 2023 )
5) PRINT OUT THE DETAILS OF VCC ( ONLY 1 NIGHT STAY )
6) CHARGES CUSTOMERS ROOM'S BILLS
7) DO ' POST ' ON ACCOR SYSTEMS
8) STAPPLER ALL RECEIPTS, BOOKING'S DETAILS AND POST'S RECEIPTS TOGETHER
9) DO FOR SETTLEMENT REPORT.

DAY- 73 OF INTERNSHIP ( 31 MAY 2023 )

1) CHECK EMAIL TO SEE THE NEW ROOM'S BOOKING
2) OPEN ACCOR SYSTEMS
3) PRINT OUT CUSTOMER'S BOOKING DETAILS
4) KEY IN CUSTOMER'S BOOKING DETAIL ON SYSTEMS FROM CTRIP,  TBO HOLIDAYS,  DIDA TRAVEL,  TOPTOWN & MIKI TRAVEL
5) MAKES SOME NOTES FOR 2 TRAVEL AGENT SUCH AS CTRIP & TBO HOLIDAYS
6) UPDATES ROOM'S CANCELLATION NUMBER ON SYSTEMS & EMAIL
7) UPDATES CUSTOMER'S NAME ON SYSTEMS FROM HTC GROUP & SEE U
8) CHARGES CUSTOMER'S ROOM BILLS

DAY- 74 OF INTERNSHIP ( 1 JUNE 2023 )

1) KEY IN CUSTOMER'S NAME UNDER AROMA HOLIDAYS ON SYSTEMS
2) PRINT OUT CUSTOMER'S BOOKING DETAILS
3) KEY IN CUSTOMER'S BOOKING DETAILS ON SYSTEMS
4) START KEY IN CUSTOMER'S DETAILS BY ONLY REFER TO THE COMPUTER. NO MORE PRINT OUT.
5) CHECKED EMAILS
6) MAKES SOME NOTES ABOUT BUFFET BREAKFAST AT SEDAP RESTAURANT SUCH AS 06:30 AM TO 10:30 AM ( MONDAYS TO FRIDAYS )  & 06:30 AM TO 11:00 AM ( SATURDAYS,  SUNDAYS & PUBLIC HOLIDAYS )
7) DOUBLE CHECK CUSTOMERS ROOM'S BOOKING DETAILS
8) READ EMAILS AND LEARN ON HOW MAY, PHI SZE, ADAM & NATHAN REPLY CUSTOMER'S EMAILS FORMALLY
9) CHARGES CUSTOMER'S ROOM BILLS
10) GO TO KITCHEN DEPARTMENT ( SEDAP RESTAURANT ) TO GET THE ( MAY ) SCHEDULED FROM CHEF ASYRAF. THEN SUBMIT SCHEDULED TO HUMAN RESOURCES DEPARTMENT
11) MAKES SOME NOTES ABOUT CANCELLATION POLICY

DAY- 75 OF INTERNSHIP ( 2 JUNE 2023 )

1) KEY IN CUSTOMER'S BOOKING DETAILS ON SYSTEMS
2) PASS THE CONFIRMATION NUMBER TO PHI SZE TO DOUBLE CHECK
3) OPEN EMAILS AND CHECKED EMAILS
4) GO TO HALAL'S OFFICE WITH EXECUTIVE FNB AND FNB DIRECTOR TO HELPS THEM REARRANGE PULLMAN HALAL'S DOCUMENTS. GO TO IOI CITY MALL TO AT LUNCH HOUR WILL REARRANGE HALAL'S DOCUMENTS THERE
5) THE FILE ARE INCLUDED THE SUPPLIER'S COMPANY NAME & COMPANY'S GOOGS. THEN, HALAL'S CERTIFICATE ALSO INCLUDED. NEXT, THE FILE MUST BE SUBMITTED TO THE HALAL'S OFFICE AT PUTRAJAYA BECAUSE THE HALAL'S OFFICE PEOPLE WILL CHECK AND MAKE SURE THAT PULLMAN HOTEL PROVIDED FOODS FROM THE REAL HALAL'S COMPANY.
6) COME AGAIN TO PULLMAN OFFICE THEN KEY IN CUSTOMER'S BOOKING DETAIL ON SYSTEMS TILL 6 O'CLOCK
7) ON THIS DAY, I WAS LEARNT A LOT. FOR EXAMPLE, I LEARNT THAT IS NOT EASY TO GET A HALAL'S LOGO OR HALAL'S CERTIFICATE FROM THE GOVERNMENT AND IT IS NOT EASY ALSO TO FOLLOW THEIR RULES SOMETIMES. ONLY ONE MISTAKES, THE FILE WILL AUTOMATICALL  BEING REJECTED. OTHERS, THERE IS NOT EASY TOO TO TAKE SUPPLIERS COMPANY'S HALAL CERTIFICATE ESPECIALLY WHEN THE SUPPLIER ARE THE OVERSEAS COMPANY. IT IS BECAUSE, THE EXECUTIVE OF FNB NEEDS TO GO TO THE SUPPLIER AND TAKE THEIR HALAL'S CERTIFICATE BYSELF BECAUSE THE HALAL'S CERTIFICATE ARE NOT IN SYSTEMS. ONLY LOCAL COMPANY HAVE.

DAY- 76 & 77 OF INTERNSHIP ( 3 JUNE 2023 TO 4 JUNE 2023 0

OFFDAY

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FIND OUT CUSTOMER'S 1 NIGHT CHECK IN & CHECK OUT BEFORE PRINT OUT.

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KEY IN CUSTOMER'S BOOKING DETAILS FROM TBO HOLIDAYS,  MIKI TRAVEL,  DIDA TRAVEL,  CTRIP, WEBBEDS & BOOKING.COM

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UPDATES CUSTOMER'S NAME ON SYSTEMS FROM HTC GROUP & SEE U

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THE TOTAL OF CUSTOMER'S BOOKING DETAILS PAPER FROM DAY 1 TILL DAY 11 OF BEING WORKING AT RESERVATIONS DEPARTMENT (( ONLY HALF , ALREAD  THROWS HALF ))
CHARGES CUSTOMERS BILLS'S PAPER ARE NOT INCLUDED

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NOTES ABOUT CANCELLATION POLICY & ROOMS PRICE

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START KEY IN CUSTOMER'S DETAILS BY ONLY REFER TO THE COMPUTER. NO MORE PRINT OUT. (( WRITE THE CONFIRMATION NUMBER AT NOTE FIRST AND PASS TO ADAM TO DOUBLE CHECK ))

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DAY- 78 OF INTERNSHIP ( 5 JUNE 2023 )

-PUBLIC HOLIDAYS ( THE YANG DI-PERTUAN AGONG'S BIRTHDAY )

DAY- 79 OF INTERNSHIP ( 6 JUNE 2023 )

- MC ( FOOD POISONING )

DAY- 80 OF INTERNSHIP ( 7 JUNE 2023 )

1) KEY IN CUSTOMER'S BOOKING DETAILS ON SYSTEMS
2) UPDATES CUSTOMER'S ROOM CANCELLATION ON SYSTEMS
3) PASS THE BOOKING CONFIRMATION NUMBER AND CANCELLATION NUMBER TO MAY ( RESERVATIONS SUPERVISOR ) TO DOUBLE CHECK MY WORK
4) CHARGES CUSTOMERS ROOM'S BILLS
5) PRINT OUT TODAYS ARRIVAL ( VCC ) FROM SYSTEMS
6) DO CORRECTION FOR CUSTOMER'S BOOKING DETAILS ESPECIALLY FOR 946256, 946265, 946363, 946364, 946365 & ETC
7) FOLLOW PHI SZE & ADAM TO POP ROOM TO TASTE THE MOONCAKE
8) UPDATES CUSTOMER'S NAME ON SYSTEMS UNDER COLUMBIA COMPANY WHICH IS TOUR LEADER BY CHAM MAN HO MICHAEL

DAY- 81 OF INTERNSHIP ( 8 JUNE 2023 )

1) KEY IN CUSTOMER'S NAME ON SYSTEMS UNDER HTC GROUP ( 20 ROOMS )
2) REARRANGE BOOKING'S PAPER DETAILS AND CLIP THEM SEPERATELY
3) KEY IN CUSTOMER'S BOOKING DETAILS ON SYSTEMS
4) PASS THE CONFIRMATION NUMBER OF CUSTOMER'S BOOKING TO MAY ( RESERVATIONS SUPERVISOR ) TO DOUBLE CHECK
5) CHARGES CUSTOMERS ROOM'S BILLS
6) KEY IN CUSTOMERS BOOKING DETAILS FOR CTRIP AND DESTINATION OF THE WORLDS
7) UPDATES CUSTOMER'S NAME UNDER GOLDEN SKY TRAVEL ON SYSTEMS
8) HELPS NATHAN STAPPLER CUSTOMERS BOOKING DETAILS, RECEIPTS AND POST TOGETHER
9) DO THE SETTLEMENT AND REPORT

DAY- 82 OF INTERNSHIP ( 9 JUNE 2023 )

1) KEY IN CUSTOMERS ROOM'S BOOKING DETAILS FOR CTRIP AND DESTINATIONS OF THE WORLD ( 9AM TO 10AM )
2) KEY IN CUSTOMER'S NAME UNDER HTC TRAVEL GROUP ON SYSTEMS ( 10AM T0 10:45AM )
3) PASS THE CONFIRMATION NUMBER TO MAY ( RESERVATIONS SUPERVISOR ) TO DOUBL  CHECK
4) CHARGES CUSTOMERS ROOM'S BILLS USING MAYBANK MERCHANT
5) GO TO LUNCH ( 12PM TO 1PM )
6) DO KEY IN CUSTOMERS ROOM'S BOOKING DETAILS AGAIN FOR DIDA TRAVEL AND CTRIP FROM ( 1PM TO 1:30PM )
7) GIVE TO NATHAN TO DOUBLE CHECK
8) DOUBLE CHECK CUSTOMER'S DETAILS SUCH AS DATE CHECK IN CHECK OUT, CUSTOMER'S  NAME AND ROOM'S CHARGES FOR COMMMISSION ISSUES
9) CHECK EMAIL

DAY- 83 & 84 OF INTERNSHIP ( 10 JUNE 2023 - 11 JUNE 2023 )

-OFFDAY 2DAYS

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TRYING MOONCAKE WITH OTHERS OFFICE PEOPLE

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TODAYS ACTIVITY ( 7 JUNE 2023 )

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KEY IN CUSTOMER'S NAME UNDER HTC TRAVEL GROUP ON SYSTEMS ( 10AM T0 10:45AM )

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DOUBLE CHECK CUSTOMER'S DETAILS SUCH AS DATE CHECK IN CHECK OUT, CUSTOMER'S  NAME AND ROOM'S CHARGES FOR COMMMISSION ISSUES

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SCHEDULED ( MAY ) AT RESERVATIONS DEPARTMENT 

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SCHEDULED ( MAY ) AT RESERVATIONS DEPARTMENT 

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SCHEDULED ( JUNE ) AT RESERVATIONS DEPARTMENT 

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SCHEDULED ( JUNE ) AT RESERVATIONS DEPARTMENT 

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DAY- 85 OF INTERNSHIP ( 12 JUNE 2023 )

1) KEY IN CUSTOMER'S BOOKING DETAILS ON SYSTEMS FOR CTRIP, TBO HOLIDAYS, WITHINEARTH, DIDA TRAVEL ETC
2)  CHECK EMAILS
3) CHARGES CUSTOMERS ROOM'S BILLS
4) PRINT OUT VCC FOR CTRIP, DESTINATION OF THE WORLD AND AGODA
5) PASS THE CONFIRMATION NUMBER TO MAY ( RESERVATIONS SUPERVISOR)  & ADAM TO DOUBLE CHECK MY WORK

DAY- 86 OF INTERNSHIP ( 13 JUNE 2023 )

1)  KEY IN CUSTOMERS ROOM'S BOOKING DETAILS ON SYSTEMS
2) CHECK EMAILS
3) DOUBLE CHECK MIKI TRAVEL BOOKING'S DETAILS UNDER NOOR HAYATI ABU NOH
4) CHARGES CUSTOMERS ROOM'S BILLS
5) UPDATES CUSTOMER'S NAME ON SYSTEMS UNDER GOLDENBELL 15/6/23 GROUP
6) KEY IN CUSTOMER'S NAME UNDER GOLDENBELL FOR 2 DATES. FOR EXAMPLE IS KEY IN CUSTOMER'  NAME FOR THE FIRST DATE, THEN GOLEY IN TO THE NEXT DATE. FIRSTLY, GO TO PROFILE, THEN WRITE CUSTOMER'S NAME ON YELLOW BOARD AND CLICK OKAY. NEXT, CLICK OPTION, SHARES, COMBINE THEN CLICK YES FOR THE SAME DETAILS. LASTLY,  CLICK ARROW BEHIND SHARE'S NAME AND WRITE CUSTOMER'S NAME AND ENTER, CHOOSE CUSTOMER'S NAME AND JUST KEY IN LIKE BEFORE SUCH AS NO RATE AND SHARER. THAT'S ALL.
7) DO THE CUSTOMERS ROOM'S BOOKING DETAILS AGAIN UNDER DESTINATION OF THE WORLD AND TBO HOLIDAYS AND PASS THE CONFIRMATION NUMBER TO THE MAY ( RESERVATIONS SUPERVISOR ) TO DOUBLE CHECK
8) HELPS ADAM TO STAPPLER THE MAYBANK RECEIPTS,  BOOKING'S DETAILS AND POSTING.

DAY- 87 OF INTERNSHIP ( 14 JUNE 2023 )

1) CHECK EMAILS ( 9AM )
2) KEY IN CUSTOMERS ROOM'S BOOKING DETAILS ON SYSTEMS FOR DNATA TRADING,  SHANGHAI TOPTOWN & HOTELBEDS ( 09:25AM TO 10AM )
3) SAVE DNATA TRADING AND HOTELBEDS PDF TO RESV LOU 2023 ( 10AM )
4) CONTINUE KEY IN CUSTOMERS ROOM'  BOOKING DETAILS ON SYSTEMS FOR DIDA TRAVEL ( 10AM )
5) WAITING FOR NEW BOOKING
6) CHARGES CUSTOMERS ROOM'S BILLS
7) HELPS ADAM TO STAPPLER THE MAYBANK RECEIPTS,  BOOKING'S DETAILS AND POSTING.
8) CONTINUE KEY IN CUSTOMERS ROOM'S BOOKING DETAILS ON SYSTEMS FOR BOOKING.COM, DESTINATION OF THE WORK ( 2 PEOPLE ) AND TBO HOLIDAYS ( 2 PEOPLE ) . TOTAL IS 5 PERSON BOOKING'S DETAILS AT 3 O'CLOCK UNTIL 03:20PM
9) CONTINUE KEY IN CUSTOMERS ROOM'S BOOKING DETAILS ON SYSTEMS TOPTOW  AND CTRIP

DAY- 88 OF INTERNSHIP ( 15 JUNE 2023 )

1) CHECK EMAILS
2) KEY IN CUSTOMERS ROOM'S BOOKING DETAILS ON SYSTEMS FOR DIDA TRAVEL,  CTRIP AND TBO HOLIDAYS
3) GO TO FINANCE DEPARTMENT TO SEND THE YESTERDAY'S BANK RECEIPTS, POSTING AND CUSTOMER'S DETAILS
4) GO TO HUMAN RESOURCES DEPARTMENT  TO CONFIRM ABOUT THE TOMORROW'S MEETING ( THE LECTURER OF INTERNSHIP WITH HUMAN RESOURCES'S STAFF )
5) UPDATES CUSTOMER'S NAME UNDER GROUP SIA TRAVEL ON SYSTEMS AGENT ONLY
6) UPDATES CUSTOMER'S NAME UNDER GROUP JF HOLIDAY ON SYSTEMS AT BLOCK BUSINESS
7)  CHARGES CUSTOMERS ROOM'S BILLS
8) CONTINUE KEY IN CUSTOMERS ROOM'S BOOKING DETAILS ON SYSTEMS FOR CTRIP, DIDA TRAVEL, TOPTOWN,  MIKI TRAVEL AND ETC
9) UPDATES CUSTOMER'S NAME UNDER HIS TRAVEL ON SYSTEMS

DAY- 89 OF INTERNSHIP ( 16 JUNE 2023 )

1) CHECK EMAILS
2) CHARGES CUSTOMERS ROOM'S BILLS
3) DOUBLE CHECK GUESTS NAME, CHECK IN DATE & CHECK OUT DATE AND PRICE CHARGES TO MAKE SURE THE COMMISSION AMOUNT IS CORRECT
4) UPDATES CUSTOMER'S NAME UNDER HTC ( 3 PAPER ) ( LAST MINUTES GOT ONE MORE PAPER OF HTC GROUP CUSTOMER'SNAME ) AND HIS GROUP ON SYSTEMS
5) UPDATES CUSTOMER'S NAME UNDER HTC GROUP AGAIN ( AT BUSINESS  BLOCK )AND MY PASSION GROUP ( AT UPDATE RESERVATIONS )
6) KEY IN CUSTOMERS ROOM'S BOOKING DETAILS ON SYSTEMS FOR TOPTOWN SHANGHAI

DAY- 90 & 91 OF INTERNSHIP ( 17 JUNE 2023 & 18 JUNE 2023 )

-OFFDAYS

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UPDATES CUSTOMER'S NAME ON SYSTEMS UNDER GOLDENBELL 15/6/23 GROUP

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KEY IN CUSTOMER'S NAME UNDER GOLDENBELL FOR 2 DATES. FOR EXAMPLE IS KEY IN CUSTOMER'  NAME FOR THE FIRST DATE, THEN GOLEY IN TO THE NEXT DATE. FIRSTLY, GO TO PROFILE, THEN WRITE CUSTOMER'S NAME ON YELLOW BOARD AND CLICK OKAY. NEXT, CLICK OPTION, SHARES, COMBINE THEN CLICK YES FOR THE SAME DETAILS. LASTLY,  CLICK ARROW BEHIND SHARE'S NAME AND WRITE CUSTOMER'S NAME AND ENTER, CHOOSE CUSTOMER'S NAME AND JUST KEY IN LIKE BEFORE SUCH AS NO RATE AND SHARER. THAT'S ALL.

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HELPS ADAM TO STAPPLER THE MAYBANK RECEIPTS,  BOOKING'S DETAILS AND POSTING

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TODAY'S KEY IN CUSTOMERS ROOM'S BOOKING DETAILS ON SYSTEMS ( ELEVEN PERSON ) PER DAY

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UPDATES CUSTOMER'S NAME UNDER GROUP SIA TRAVEL ON SYSTEMS

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UPDATES CUSTOMER'S NAME UNDER GROUP JF HOLIDAY ON SYSTEMS AT BLOCK BUSINESS

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UPDATES CUSTOMER'S NAME UNDER HIS TRAVEL ON SYSTEMS

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CHARGES CUSTOMERS ROOM'S BILLS

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DOUBLE CHECK GUESTS NAME, CHECK IN DATE & CHECK OUT DATE AND PRICE CHARGES TO MAKE SURE THE COMMISSION AMOUNT IS CORRECT

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UPDATES CUSTOMER'S NAME UNDER HTC ( 2PAPER ) AND HIS GROUP ON SYSTEMS

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UPDATES CUSTOMER'S NAME UNDER HTC GROUP AGAIN ( AT BUSINESS  BLOCK )AND MY PASSION GROUP ( AT UPDATE RESERVATIONS )

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DAY- 92 OF INTERNSHIP ( 19 JUNE 2023 )

1) CHECK EMAILS
2) GO TO FINANCE DEPARTMENT TO SEND THE CUSTOMER'S DETAILS, BILL'S RECEIPTS AND POSTING
3) CHARGES CUSTOMERS ROOM'S BILLS
4) DOUBLE CHECK GUESTS NAME, CHECK IN DATE & CHECK OUT DATE AND PRICE CHARGES TO MAKE SURE THE COMMISSION AMOUNT IS CORRECT
5) GO TO KITCHEN DEPARTMENT TO GET YHE CHEF SIGNATURE AND EVALUATION
6) TODAY I CAN'T DO THE HOTEL'S BOOKING ROOM DUE TO EMAILS PROBLEM
7) START KEY IN THE CUSTOMERS ROOM'S BOOKING DETAILS ON SYSTEMS AFTER THE EMAILS CAN OPEN ( CTRIP ONLY )
8) UPDATES CUSTOMER'S NAME UNDER GROUP GOLDEN SKY ON SYSTEMS
9) HELPS PHIE SZE STAPPLER THE MAYBANK RECEIPTS,  CUSTOMER'S BOOKING DETAILS & POSTING TOGETHER

DAY- 93 OF INTERNSHIP ( 20 JUNE 2023 )

1) CHECK EMAILS
2) KEY IN CUSTOMERS ROOM'S BOOKING DETAILS ON SYSTEMS FOR CTRIP & TBO HOLIDAYS ( FROM 9AM TO 10:30AM )
3) PASS THE CONFIRMATION NUMBER TO THE OTHERS RESERVATIONS STAFF TO DOUBLE CHECK MY WORK
4) CHARGES CUSTOMERS ROOM'S BILLS AT MAYBANK MERCHANT FROM 2
02:20PM TO 03:30PM
5) KEY IN CUSTOMERS ROOM'S BOOKING DETAILS ON SYSTEMS FOR CTRIP AND DIDA TRAVEL FROM 03:45PM TO 4:00PM
6) OPEN THE OPERA PMS TO WRITE THE CUSTOMER'S CONFIRMATION NUMBER AT THE PAPER ( 33 PAPER )

DAY- 94 OF INTERNSHIP ( 21 JUNE 2023 )

1) CONTINUE OF OPEN THE OPERA PMS TO WRITE THE CUSTOMER'S CONFIRMATION NUMBER AT THE PAPER ( 33 PAPER )
2) CHARGES CUSTOMERS ROOM'S BILLS
3) UPDATES CUSTOMER'S NAME UNDER M & K ( 2 PAPER ) ON SYSTEMS

DAY- 95 OF INTERNSHIP ( 22 JUNE 2023 )

1) CHECK EMAILS
2) OPEN OPERA PMS
3) UPDATES CUSTOMER'S NAME UNDER GROUP CAPITAL LEISURE ON SYSTEMS
4) CONTINUE OF OPEN THE OPERA PMS TO WRITE THE CUSTOMER'S CONFIRMATION NUMBER AT THE PAPER ( 33 PAPER )
5) CHARGES CUSTOMERS ROOM'S BILLS AT MAYBANK MERCHANT
6) OPEN EMAIL TO TAKE FILE NUMBER AND COPY PASTE AT OPERA PMS TO FIND CONFIRMATION NUMBER

DAY- 96 OF INTERNSHIP ( 23 JUNE 2023 )

1) OPEN EMAIL TO TAKE FILE NUMBER AND COPY PASTE AT OPERA PMS TO FIND CONFIRMATION NUMBER
2) CHECK EMAILS
3) KEY IN CUSTOMERS ROOM'S BOOKING DETAILS ON SYSTEMS FOR CTRIP ( 2 BOOKINGS )
4) CHARGES CUSTOMERS ROOM'S BILLS AT MAYBANK MERCHANT
5) UPDATES CUSTOMER'S NAME UNDER RAINBOW LEISURE SDN BHD AT BUSINESS BLOCK
6) CONTINUE OF KEY IN CUSTOMERS ROOM'S BOOKING DETAILS ON SYSTEMS FOR CTRIP, MIKI TRAVEL & TICKET.COM ( 4 BOOKINGS )
7) UPDATES CUSTOMER'S NAME UNDER GROUP PEARL AT BUSINESS BLOCK

DAY- 97 OF INTERNSHIP ( 24 JUNE 2023 )

1) CHECK EMAILS
2) KEY IN CUSTOMERS ROOM'S BOOKING DETAILS ON SYSTEMS FOR SHANGHAI TOPTOWN ( 1 BOOKING )
3) CHARGES CUSTOMERS ROOM'S BILLS AT MAYBANK MERCHANT FOR TODAY’S CHECK OUT
4) DO POSTING AND DO BILLING AT CASHIERING
5) CONTINUE CHARGES CUSTOMERS ROOM'S BILLS AT MAYBANK MERCHANT FOR TOMORROW'S CHECK OUT
6) CONTINUE DO POSTING AND DO BILLING AT CASHIERING FOR TOMORROW'S CHECK OUT
7) CONTINUE KEY IN CUSTOMERS ROOM'S BOOKING DETAILS ON SYSTEMS FOR TOPTOWN SHANGHAI, TIKET.COM, BOOKING.COM & BOOKING.VCC ( TOTAL 7 BOOKINGS )

DAY- 98 OF INTERNSHIP ( 25 JUNE 2023 )

- OFFDAY