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The lady should have the rights to ask the grab driver to go to level 3 to pick her up as she is on crutches and the floor was slippery which makes it harder for the lady to go to level 1. The lady could fall and injure herself further if she were to go to level 1 when the floor was slippery and when on crutches.

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we should not trust others so easily

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why did the driver not want to help the lady in crutches

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Some people will look for opportunities to extort money out of others

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Why did he make such a big deal about going up and down three levels?

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A lady on crutches had difficulty going from level 3 to 1 so she requested the driver to come pick her

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don't trust others to much as there are many people that are very kind to others and can lend a helping hand in which would gladly help you.

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what made the driver so offensive towards the poor girl in crutches? and why was he rude towards the girl

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sometimes grab drivers ask for additional fees when its not allowed, for their own benefit

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why did the driver act that way towards the girl? he could have just obliged, but he why didn't he?

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a girl couldn't go to level 1 as she was on level 3.the driver then charged her for a further distance as he wanted to helped her for only money and  didn't care if she was in crutches.

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a cab driver asked for additional fees from the girl on crutches when she asked him to drive up to the 3rd floor of the carpark to fetch her.

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a girl could not do to level 1 as she was using crutches and the driver asked her to pay extra for him to drive up to lvl3 to pick her up