# data[].attributes.headline
Crisis and Resilience Fund (Help with emergency living costs)

# data[].attributes.subject
Crisis and Resilience Fund (Help with emergency living costs)

# data[].attributes.body
If you’ve had a sudden loss of income or an unexpected cost, you may be able to get a cash grant.

A cash grant is a short-term payment to help in an emergency.

# data[].attributes.body
Be Well is here to help you find a way to live and feel well whatever twists and turns life brings. We can even help you get on top of work, family and money worries.

# data[].attributes.attachment_link.readable_text
Be Well is for anyone who lives in Manchester, or whose GP surgery is based there. You'll come to us if you speak to your GP and think that you could be helped by ongoing support in the community, rather than just by a medical approach.

When you come to Be Well, you'll be assessed by one of our trained coaches. They'll talk to you about the help you need and the goals you want to achieve, and set you up with the most appropriate person in the team to get you to where you want to be.

You'll then have regular one-to-one sessions- either face-to-face or over the phone. Together with your worker, you will talk through any changes in your life you would like to make; and ways to keep you motivated along your journey.

Through coming to Be Well, you'll feel motivated to make changes that stick and you'll have learned some new ways of staying on the right track.

It might be that you have one particular issue that's central to you. Because Be Well is a partnership of local organisations, we also have coaches who specialise in certain areas:

If your needs include issues with work - for instance if you need help to stay in work through physio or HR support, or you're looking for a job - you'll see a specialist coach with experience in that area.

If you need advice around welfare issues, housing, money management and so on, you'll be able to access a telephone line run by Citizens' Advice Manchester.

Our team are based all over Manchester in different places, so you can meet them at the doctors, in a community centre, or even a fire station.

Be Well is a partnership is made up of The Big Life group, Pathways, Citizens' Advice Manchester, One Manchester, Wythenshawe Community Housing Group and Southways and Northwards Housing.

In addition, nine organisations host our team, to make sure that they're available in convenient community locations. These are: Barlow Moor Community Association; Benchill Community Centre; BHA For Equality; Ethnic Health Forum; the Gaddum Centre; Healthy Me Healthy Communities; Mind; Old Moat Learning Hub; and the Tree of Life Centre, Mustard Tree, Wai Yin Society, LGBT Foundation, Football Club United of Manchester.

# data[].attributes.attachment_link.description
Be Well is here to help you find a way to live and feel well whatever twists and turns life brings. We can even help you get on top of work, housing, family and money worries. Be Well is here for people living in Central and South Manchester.

# data[].attributes.attachment_link.title
Surviving Economic Abuse: Transforming responses to economic abuse

# data[].attributes.attachment_link.description
Surviving Economic Abuse (SEA) is the only UK charity dedicated to raising awareness of and transforming responses to economic abuse.

# data[].attributes.body
Clear, practical advice and support for people experiencing issues with mental health and money.

# data[].attributes.attachment_link.readable_text
How can we help?

We know everybody's different, but choose the statement that best describes you or your situation and we'll suggest some relevant topics.

Still not sure where to start?

Don't worry. We're here to help guide you to the information you need. Use the links below and we'll point you in the right direction.

/media/1131/homepage-man1.jpg
/media/1133/homepage-woman3.jpg
/media/1138/homepage-woman5.jpg
/media/1136/homepage-woman2.jpg
/media/1141/homepage-man3.jpg
/media/1142/homepage-woman4.jpg
/media/1144/homepage-man4.jpg
/media/1147/homepage-man2.jpg
/media/1145/homepage-woman1.jpg

/media/1130/homepage-man1-m.jpg
/media/1132/homepage-woman3-m.jpg
/media/1134/homepage-man4-m.jpg
/media/1135/homepage-woman2-m.jpg
/media/1137/homepage-woman4-m.jpg
/media/1140/homepage-woman1-m.jpg
/media/1139/homepage-man3-m.jpg
/media/1143/homepage-woman5-m.jpg
/media/1146/homepage-man2-m.jpg

# data[].attributes.attachment_link.readable_text
Are you wondering what will happen when the UK Government scales back support towards energy bills from 31 March this year?

You're not alone.

To help you, we've gathered all our energy crisis information on this page.

Keep reading for everything you need to know about staying warm, lowering your energy bills and the support available.

What support is there from the government to help with energy bills right now?

To support with spiralling energy costs, the UK Government put in place the Energy Price Guarantee.

This limits how much energy suppliers can charge you for a single unit of gas and electricity until 2024.

Costs would have been higher if the government hadn't stepped in.

ECO+ scheme for home insulation

The ECO+ scheme was announced in December 2022 and launches in April 2023.

The scheme is designed to make homes more energy efficient by using insulation. The scheme will include people who:

Are on the lowest incomes and living in the least energy efficient homes in lower council tax bands.

Haven't been eligible for any other form of UK Government funding for the cost of improving their home's energy efficiency.

The ECO+ should help people to bring their energy bills down.

Tips to help you stay warm and save energy

# data[].attributes.attachment_link.description
Are you wondering what will happen when the UK Government scales back support towards energy bills from 31 March this year? You're not alone. To help you, we've gathered all our energy crisis information on this page. Keep reading for everything you need to know about staying warm, lowering your energy bills and the support available.

# data[].attributes.headline
Tips to counter the cost of high gas and electricity bills

# data[].attributes.subject
Tips to counter the cost of high gas and electricity bills

# data[].attributes.body
What is the Energy Price Cap? Will energy prices go down in 2025? How does switching energy suppliers work? ...and much more.

# data[].attributes.body
Where to go for free debt advice, and how to speak to the people you owe money to.

# data[].attributes.attachment_link.readable_text
You've taken the first important step by reading about dealing with debt, so you'll be pleased to know you're in the right place as our guidance is easy to understand and practical.

In this section we'll tell you where to go for free debt advice, and how to speak to the people you owe money to. We'll also give tips to help you pay back your debts in the right order.

We've also got some guides that will explain the different ways you can pay off your debts, so you can understand more about the journey towards being debt-free.

# data[].attributes.body
Millions of people are missing out on thousands of pounds.

Check what you are entitled to now.

# data[].attributes.attachment_link.description
Use the Turn2us Benefits Calculator to find out which welfare benefits you may be entitled to.

# data[].attributes.headline
What to do if you are struggling with your energy bills 

# data[].attributes.subject
What to do if you are struggling with your energy bills 

# data[].attributes.attachment_link.title
What to do if you are struggling with your energy bills

# data[].attributes.attachment_link.description
Advice and Support If you've been finding it difficult to afford your energy bills, it's essential you access all the financial support you're entitled to. Make sure you are claiming the correct benefits - this could increase your income as well as make you eligible for other types of assistance.

# data[].attributes.headline
Get help with the cost of living from your local council

# data[].attributes.subject
Get help with the cost of living from your local council

# data[].attributes.attachment_link.readable_text
Cookies on GOV.UK

We use some essential cookies to make this website work.

We'd like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.

We also use cookies set by other sites to help us deliver content from their services.

You have accepted additional cookies. You can change your cookie settings at any time.

You have rejected additional cookies. You can change your cookie settings at any time.

Accept additional cookies Reject additional cookies View cookies

Skip to main content

You may be able to get help with essential costs from your local council. This is sometimes known as 'the Household Support Fund'. This could help if you're struggling to afford things like:

Your council may also offer food vouchers to families during the school holidays.

Who the Household Support Fund is for

Funding is aimed at anyone who's vulnerable or cannot pay for essentials. You do not have to be getting benefits to get help from your local council.

If you get benefits, they will not be affected if you get a payment from a Household Support Fund scheme.

Find out about schemes in your area

Councils decide how to run their schemes. There may be differences in:

eligibility criteria

if or how you need to apply

who money is given to

For example, some councils share out money through local charities and community groups and some limit household applications to one per year.

Check with your local council to find out what support is available.

Other help you can get

You can also:

# data[].attributes.attachment_link.title
Get help with the cost of living from your local council

# data[].attributes.attachment_link.description
Help you can get from your council's Household Support Fund if you cannot afford to pay for essentials like energy bills and food.

# data[].attributes.body
Find a warm space near you on this helpful website.

# data[].attributes.attachment_link.readable_text
By clicking "Accept All Cookies", you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.

Our mission is to support organisations to open their doors and provide a warm welcome for those struggling to heat their homes this winter.

Cost of living

The cost-of-living crisis is already affecting millions across the UK, with many reporting they will be unable to switch on the heating on in the coming months. We believe everyone should have a warm and welcoming Space to go to this winter, which is why our network of community organisations, churches, libraries, businesses and other faith groups across the UK have opened their doors to provide exactly that.

More about the Crisis

We have over 4000 registered organisations that have opened or are opening up free, warm, welcoming spaces for the public over this winter across the UK. Please use this map to find one.

We are determined to equip and support thousands of free, warm, and welcoming spaces in communities across the UK. Working with churches and other faith groups, civil society organisations, businesses and Local Authorities, we want to make sure that nobody is left to suffer on their own this winter.

Each warm welcome space will be:

Free

Warm Welcome spaces will be free to enter.

Warm

Warm Welcome spaces are heated and able to provide basic refreshments such as tea/coffee.

Welcoming

Warm Welcome spaces are inclusive, non-judgmental spaces where everyone can expect a warm welcome from staff and volunteers.

Safe

Every organisation setting up a Warm Welcome space will abide by their usual safeguarding policies and hygiene rules. Organisations will make basic signposting information available to people who need further support and help.

"It has got harder and harder with gas, electric and food going up. You start noticing your money is going nowhere. I'm really frightened about this winter - I'm dreading it. When winter comes everything is going up by another 40% - that will be the end of us. I think a lot of people will be freezing to death because you're choosing between food and heating."

S (Currently getting support through Christians Against Poverty Debt Help)

If you aren't able to register a space but want to offer financial support to the Campaign, please visit our fundraising page here.

Give now via Stewardship

# data[].attributes.attachment_link.description
We are determined to equip and support thousands of free, warm, and welcoming spaces in communities across the UK. Working with churches and other faith groups, civil society organisations, businesses and Local Authorities, we want to make sure that nobody is left to suffer on their own this winter.

# data[].attributes.body
Take a look at Energise Manchester's handy resources to help you tackle common household energy issues.

Spring to Summer Action Checklist

Autumn Building Checks

Autumn Heating System Checks

Improvements and Maintenance Next Steps for Renters

Improvement and Maintenance Next Steps for Homeowners

# data[].attributes.attachment_link.title
Energise Manchester Handy Resources | Carbon Co-op

# data[].attributes.attachment_link.description
Take a look at our handy resources to help you tackle common household energy issues. Spring to Summer ActionsDownload Building Maintenance ChecksDownload Autumn Heating System ChecksDownload…

# data[].attributes.body
Handyperson and repairs service for those over 65 or under 65s with a serious health issues and disability.

# data[].attributes.headline
Want to help your community stay warm this winter? Team up with Energise Manchester!

# data[].attributes.subject
Want to help your community stay warm this winter? Team up with Energise Manchester!

# data[].attributes.body
Energise Manchester offer FREE workshops on how to make homes more energy-efficient to people in and around Whalley Range, Longsight, Moss Side, Levenshulme and Rusholme.

How about hosting a workshop in your community?

They’re all FREE and run from September 2024 to March 2025.

More info about the workshops on offer and booking details on Carbon Coop's website.

# data[].attributes.attachment_link.title
Want to help your community stay warm this winter? Team up with Energise Manchester! | Carbon Co-op

# data[].attributes.attachment_link.description
Energise Manchester wants to help people in and around Levenshulme, Longsight, Moss Side, Whalley Range, and Rusholme keep warm, cosy and safe, without having to spend too much!

# data[].attributes.body
Power Tools is a series of fun, approachable and concise videos that give instructions on basic DIY tasks like changing a lightbulb, smashing a window, painting a wall and using a drill.

# data[].attributes.attachment_link.description
Power Tools is a series of fun, approachable and concise videos that give instructions on basic DIY tasks like changing a lightbulb, smashing a window, painting a wall and using a drill. Made by women for women.

# data[].attributes.headline
How to reduce the harm and pollution from burning solid fuels

# data[].attributes.subject
How to reduce the harm and pollution from burning solid fuels

# data[].attributes.body
With the temperature starting to drop, people in Greater Manchester with log burners and stoves are being urged to take steps to reduce the harm and pollution from burning solid fuels.

# data[].attributes.attachment_link.description
With the temperature starting to drop, people in Greater Manchester with log burners and stoves are being urged to take steps to reduce the harm and pollution from burning solid fuels.

# data[].attributes.headline
Warm for Winter events happening near you!

# data[].attributes.subject
Warm for Winter events happening near you!

# data[].attributes.body
See what Energise Manchester are up to.

# data[].attributes.attachment_link.title
Energise Manchester: Warm for Winter 2024

# data[].attributes.attachment_link.description
Join your neighbours for free events and learn how to make your home warm, cosy and energy efficient. Read the full programme brochure: carbon.coop/warm-for-winter-2024

# data[].attributes.body
Who can help and how? Find out here.

# data[].attributes.body
Who can help and how? Find out here.

# data[].attributes.body
Based in the Levenshulme Old Library the Manchester Library of Things is a place to go to borrow tools and other things you might need to make house repairs.

# data[].attributes.body
0800 144 8848

A direct way to get support on any debt issues and signposted to other parts of Citizens Advice for other support.

Always ask for translation if needed.

# data[].attributes.headline
YELLOW CARDS: Community Based Advice and Support

# data[].attributes.subject
YELLOW CARDS: Community Based Advice and Support

# data[].attributes.body
Based in Longsight: Northmoor Community Association. 103 Northmoor Road, Longsight, Manchester M12 5RT

0161 248 4170

Book by calling or visiting on Monday's at 10am.

# data[].attributes.attachment_link.title
Contact Us - Northmoor Community Association

# data[].attributes.attachment_link.description
Please use our address and contact details below or use this form to get in contact. We aim to get back to you as soon as possible, we look forward to hearing

# data[].attributes.body
Help with housing advice.

0161 227 7966 | The SASCA office is open on Monday-Wednesday 9am-1pm for drop in sessions (Somali Citizen Centre, 153b Princess Road)

# data[].attributes.attachment_link.readable_text
SASCA

Somali Adult Social Care Agency (SASCA) exists to help identify and meet the needs of Somali adults in the City of Manchester. Through a mixture of advocacy and advice. We try to deal with any issue that clients bring.

What SASCA Does

Most of our work is related to benefits, housing repairs, rehousing, debt, immigration and communicating with mainstream agencies. We also work with partners (e.g. NHS) to promote health and social care support, leisure activities, training and signposting to other agencies.

We help people from all over the city of Manchester with welfare benefits, housing repairs and rehousing, debt, council tax, getting access to all sorts of vital services like health and simple (unaccredited) information and signposting on immigration.

SASCA Office

SASCA's office is open weekdays 10 am - 2 pm

It offers advice and informs people about public services, health and care support, social contact within and outside the community, healthy living, safe and independency in work, education and retirement.

Recent News

Somali charity at risk of closure celebrates after being awarded £217,000 grant from the National Lottery The Somali Adult Social Care Agency (SASCA) in Manchester has been awarded a grant of £217,000 from the National Lottery in recognition of the...
Continue Reading SASCA Press Release

Long-time Sasca board member Mohamed Egeh was presented with the award for trustee / committee member of the year at an awards ceremony this week. Mohamed has served on the Somali Adult Social Care Agency committee since we formed in 2007...
Continue Reading SASCA board member Mohamed Egeh wins Spirit of Manchester award!

SASCA's Annual General Meeting earlier this month was a huge success, with a very good turnout from the Somali community. Talks were given by health professionals and local councillors addressed those in attendance, emphasising the brilliant work Sasca does in...
Continue Reading SASCA AGM 2024

Join The SASCA Newsletter

Our Supporters

SASCA works with Manchester City Council and other partners to help the integration of all people.

# data[].attributes.attachment_link.description
Somali Adult Social Care Agency (SASCA) exists to help identify and meet the needs of Somali adults in the City of Manchester. Through a mixture of advocacy and advice. We try to deal with any issue that clients bring.

# data[].attributes.body
Help with housing advice.

Claremont Resource Centre (Hulme) Tel: 0161 226 6334

# data[].attributes.body
Help with energy debt in community languages.

0161 272 7909 or info@somadvicelink.co.uk

# data[].attributes.body
Help with energy debt in community languages.

# data[].attributes.headline
Factsheet for Renters on Taking Action on Disrepairs.

# data[].attributes.subject
Factsheet for Renters on Taking Action on Disrepairs.

# data[].attributes.body
Written by the GM Law Centre, gives good advice on landlord duties and how to take action.

# data[].attributes.attachment_link.title
PRS Tenant Disrepair Factsheet - GM Law Centre.pdf

# data[].attributes.body
Switch energy supplier or tariff

# data[].attributes.attachment_link.readable_text
If you're trying to save money on your gas or electricity, you might consider either:

An energy tariff is a pricing plan for gas or electricity from your energy supplier. To help work out the best tariff for you, check the most common tariff types and what they mean.

There haven't been many switching deals available because of problems with the cost of energy. This is starting to change and you might see more deals being advertised.

If you want to switch tariffs, you'll need to work out the best one for you based on your situation. You'll need to think about how the cost of energy could change and what this would mean for your deal - it could end up costing you more.

Check if you can switch

To check if you can switch, you need to know what energy tariff you're on. If you don't know, check your latest bill or log in to your online account with your current energy supplier.

If you're on a standard variable tariff

If you're on a standard variable tariff you can switch at any time.

If you're on a fixed tariff

If you're on a fixed tariff contract you can switch if you have 49 days or less left on your contract.

If you have 50 days or more left on your contract, you might have to pay an exit fee to leave your contract early. Contact your supplier to check.

If you'd have to pay an exit fee to switch, check:

You might save more by switching, even if you have to pay an exit fee.

When your fixed tariff ends you'll usually be automatically put on your supplier's standard variable tariff.

When you might not be able to switch

You might not be able to switch energy supplier or tariff if you owe your energy supplier money. Check what you can do if you owe your energy supplier money and you want to switch suppliers.

If you pay your landlord for your energy you won't be able to switch yourself, you'll have to ask your landlord to do it. Check how to manage your energy supply if your landlord pays.

If you're on a heat network you can't switch suppliers. If you think your bills are wrong or unfair you can contact your supplier. Check how to challenge a bill if you're on a heat network.

Check if the tariff will work for you

If you're thinking about switching to get a better energy deal, you should check if the tariff will work for you.

Think about what you want from a tariff and how important it is, for example if you want:

a flexible tariff that you can get out of at any time

an environmentally friendly tariff

the cheapest tariff available

an electric vehicle tariff

You should ask your supplier about their deals and compare tariffs with other suppliers to make sure you're getting the best deal you can. You can check other suppliers' tariffs using a price comparison website. Not all websites will show the same tariffs and suppliers, so it's a good idea to check several.

You should check each website to make sure it's trusted. Some websites might be scams and offer deals that are too good to be true. Check if something might be a scam.

After you've found a good deal, contact the supplier directly by phone or online. You should check they offer the deal you want. You can search online for the supplier's contact details.

If you're switching because of poor customer service from your energy supplier, you can compare the customer service ratings of different energy suppliers.

You might find it helpful to work out your monthly household budget. It might help you make a decision about the best type of tariff for you based on what you can afford. The more energy you use, the more it will cost. You can use the budget planner on the Money Helper website.

If you're thinking of switching to a fixed tariff

Most fixed tariff deals are cheaper than the current standard variable tariff. This means you'll usually save money if you switch.

However, if the price of energy goes down, you might save money in the long term staying on a standard variable tariff.

If the price of energy stays the same or goes up, switching to a fixed tariff could save you money.

We don't know how the price of gas and electricity will change, you'll need to decide the best option for you.

If you're budgeting and you need to know the rate you'll be paying for your gas or electricity, you might find it helpful to switch to a fixed tariff.

You can check what the different tariffs means and how they work.

Check your meter will work on your new tariff

Before switching to a new supplier, you should check that your gas or electric meter will work on your new tariff.

If you have a smart meter

If you don't have a smart meter

How to switch

Once you've decided on your new supplier you should contact them to switch - you can do this over the phone or on their website.

You don't need to contact your current supplier and tell them you're leaving - your new supplier will do this for you.

You'll have a 14 day 'cooling-off' period during which you can cancel the switch without paying a fee. Your cooling-off period begins the day after you agree a contract with the supplier.

During the switching process you'll be asked when you'd like to switch to your new tariff. You can either switch:

If you want to switch on a specific date, contact your new supplier to ask if you can do this. For example, if you're coming to the end of your fixed tariff and don't want to switch until it ends.

Take a meter reading on the day of the switch to give to your new supplier. This means they won't charge you for energy used before the switch.

You'll need to pay your final bill to your old supplier. They'll send it to you within 6 weeks. If they don't send your final bill in time, they might owe you compensation.

If you have money left on your account with your old supplier, they'll refund you. They must refund you within 10 working days of sending you the final bill. If they don't refund you in time, they might owe you compensation.

Check if your old supplier owes you money.

If you want to cancel your switch

If you want to cancel your switch you should tell the supplier you're switching to as soon as possible.

If you haven't been switched yet they'll stop it happening. You'll stay with your old supplier.

If you have been switched and you're still in your cooling off period, tell your new supplier you want to cancel. They should explain your options as soon as they can. You'll have 15 working days from when they explain your options to:

agree a new contract with your new supplier

agree a new contract with your old supplier on 'equivalent terms' to your old contract - this means agreeing to terms and conditions similar to those you had before switching

agree a new contract with a different supplier

If you don't do anything, after 15 working days you'll be put on a 'deemed' contract with your new supplier - this is a standard variable tariff.

If you return to your old supplier they have to offer you similar terms to your old contract within 16 working days. The 16 days start the day you switched to your new supplier.

Your new supplier must continue to supply your energy until you agree to a different contract with them, or a new contract with a different supplier. You'll need to pay for the energy you use.

If you want to switch after the 14 day cooling off period has ended, you might have to pay a fee to leave early. Contact your supplier to check.

If there's a delay with switching suppliers

You might get compensation from your energy supplier. How long your supplier has to switch your energy supply depends on when you asked for your switch to happen.

If you asked to switch as soon as possible, you should be switched to the new supplier within 5 working days.

If you agree the contract before 5pm on a working day, the 5 days starts on that day.

If you agree the contract at any other time, the 5 days starts on the next working day.

If you asked to switch at the end of your 14-day cooling-off period, you should be switched to the new supplier within 5 working days. This starts on the working day after the cooling-off period ends.

A working day is any day from Monday to Friday that isn't a bank holiday. For example, Good Friday isn't a working day.

If you haven't been switched within 5 working days, contact the supplier to check they have the information they need. If they do, they should automatically pay you £30.

Your supplier should pay you the £30 within 10 working days. They'll either send you a cheque or pay directly into your bank account.

You can complain to the supplier if they don't pay this.

If you need more advice about compensation, contact the Citizens Advice consumer helpline.

Further help

Contact the Citizens Advice consumer helpline if you need more help - a trained adviser can give you advice over the phone, online chat or by email.

If you're struggling to pay your energy bills or top up your prepayment meter you might be able to get extra help. Check if you can get grants and benefits to help pay your energy bills.

Page last reviewed on 24 August 2023

# data[].attributes.attachment_link.description
Check how to switch your energy supplier or tariff to try and save money on your gas or electricity bill. Check your new tariff will work with your current meter.

# data[].attributes.headline
Manchester City Council: Reporting Repairs to Landlord

# data[].attributes.subject
Manchester City Council: Reporting Repairs to Landlord

# data[].attributes.body
Help from the council if your landlord is refusing to do repairs

# data[].attributes.attachment_link.readable_text
We can help if your landlord is refusing to do repairs

Make sure you have followed these steps before you report the problem to us.

As a private tenant, you have the legal right to live in a property that is safe and in a good state of repair. The Manchester renting pledge is a list of standards a good landlord and tenant should follow.

If you are a Housing Association tenant please follow their processes

Contact your landlord

You must speak to your landlord first:

write to your landlord explaining the problem. There's a sample reminder letter on the Shelter website

wait two weeks or longer after you first report the problem. If nothing is done, then contact your landlord again

wait another two weeks, if you haven't heard back from your landlord

send a final letter or email to your landlord giving them 48 hours to respond, and

keep copies of all correspondence.

Collect evidence

Collect evidence about the problem, such as:

photographs

copies of any letters sent to or received from the landlord

receipts, reports or bills from professionals who have looked at the problem, or

a note from a doctor if the problem is affecting someone's health.

If you don't receive a response after 48 hours then report the repair problem with your landlord to us and we will investigate.
OR
Get more advice first if it's an immediate danger, or serious threat to health or security, such as:

a leak near electrics

an external door that can't be locked

no cooking facilities

a permanent loss of heating in the house in winter

a flood, or

something that particularly affects vulnerable people, for example, a baby, someone who is old and infirm, or a person with a relevant medical condition or disability.

# data[].attributes.attachment_link.title
We can help if your landlord is refusing to do repairs

# data[].attributes.attachment_link.description
Report a repair to your landlord, landlord not responding to your request

# data[].attributes.headline
Shelter: Emergency Helpline (and online support)

# data[].attributes.subject
Shelter: Emergency Helpline (and online support)

# data[].attributes.body
Contact if you are homeless or facing eviction. The Manchester branch has legal support services. They have template letters to your landlord around repairs and maintenance issues.

# data[].attributes.attachment_link.readable_text
© 2022 Shelter, the National Campaign for Homeless People Limited Charity number: 263710 (England and Wales), SC002327 (Scotland). Company number: 01‌038133 88 Old Street, London, EC1V 9HU Authorised and regulated by the Financial Conduct Authority

# data[].attributes.attachment_link.description
© 2022 Shelter, the National Campaign for Homeless People Limited Charity number: 263710 (England and Wales), SC002327 (Scotland). Company number: 01‌038133 88 Old Street, London, EC1V 9HU Authorised and regulated by the Financial Conduct Authority

# data[].attributes.body
Who can help and how? Find out here.

# data[].attributes.body
Groundwork can do a Green Doctor home visit and have support online. Can help with Energy Debt under £1k.

# data[].attributes.attachment_link.description
Whether you come to us directly or you’re referred by a friend or an organisation, we’ll contact you to find out how we can help. We’ll then give your

# data[].attributes.body
Can help with Energy Debt over £1k.

Drop in sessions:

Gorton Community Centre (HMHC), M18 8PF - Tuesday PM

Longsight Library, M12 4NE - Thursday AM

Beacon Centre (Clayton) - Friday AM

Gorton Sure Start, M18 8LW - Friday AM

Inspire Levenshulme, M19 3AR - Friday AM

And more locations....

# data[].attributes.attachment_link.readable_text
Fixed locations

We work with some community centres to offer video advice sessions every week.
With video advice you can:

Have a private conversation with one of our trained advisors

Create a plan, to tackle your concerns

Be referred to an expert in-house team or a partner organisation

Get help with employment problems, debts, benefits, immigration and housing

These venues need booking in advance, contact the venue directly:

We also offer community hubs at the following locations where our advisers can help you with finding the information you need online:

Newton Heath Library, M40 2JF - Tuesday 9:30AM - 1PM

Forum Library (Wythenshawe), M22 5RX - Wednesday 1PM - 4:30PM

Longsight Library, M12 4NE - Thursday 9:30AM - 1PM

Gorton Hub, M18 8HE - Tuesday 1PM - 4PM

Hulme Library, M15 5NN - Every other Wednesday 9:30AM -1PM (see dates below)

Community advice

Our mobile advice team are available around the city helping people access advice in their community.

# data[].attributes.attachment_link.title
Community Advice - Citizens Advice Manchester

# data[].attributes.attachment_link.description
Citizens Advice Manchester Face To Face free Advice on a wide range of issues from Debt Benefits Housing Employment Immigration Consumer Family Health. From the Manchester Town Hall Monday to Friday.

# data[].attributes.body
Can help renters understand their rights and get support for their issues. They have branches in: Moss Side, Hulme, Longsight & Levenshulme, Whalley Range and more.

# data[].attributes.attachment_link.description
The Greater Manchester Tenants Union rests on a network of branches, usually in a particular neighbourhood, that allows people to take action on local issues. These branches have an elected leadership, and are accountable both to local members and to the union as a whole.

# data[].attributes.body
Can help with Energy Debt over £1k.

They can get really busy in autumn/winter and waiting times might be long. However, you could request a call back via webform on the Take Charge website to not sit on hold!

# data[].attributes.attachment_link.provider_name
Take Charge Campaign - Energy and money advice you can trust

# data[].attributes.attachment_link.title
Take Charge · Energy & Money Advice You Can Trust

# data[].attributes.attachment_link.description
Take Charge is here to help you reduce your energy bills, get support with debt, access benefits and financial support energy efficient home improvements.