# data[].attributes.body
How quick the response is

# data[].attributes.body
Wait times when scheduling over the phone or speaking with the CSR

# data[].attributes.body
Carside check in, COVID policies/restrictions

# data[].attributes.body
Response when they call in to make an appointment, how professional they are

# data[].attributes.body
Navigating to the clinic then parking there.

The clinical appearance both outside and inside; is is clean, up dated, spacious, seating availability.

How they are greeted when they enter and how long they have to wait. Are they being kept up to date with wait times?

Interactions with other staff including the DVM(s) and tech(s).

Quality of care received

# data[].attributes.body
Online reviews

# data[].attributes.body
customer service while scheduling

# data[].attributes.body
Smells, cleanliness, flow of appointments, noises, csr interactions

# data[].attributes.body
Amount of seating and spacing of that seating. Not having to be near other clients especially with reactive or scared pets.

# data[].attributes.body
Lighting, noise

# data[].attributes.body
Temperament of techs and receptionists, cleanliness of lobby, sights, smells

# data[].attributes.body
Ease at scheduling appointment

# data[].attributes.body
Reviews from other people

# data[].attributes.body
Friendly csr on the phone

# data[].attributes.body
Travel time to clinic, cleanliness of practice, greeted upon entering the building, noise in lobby, offered water for client and patient.

# data[].attributes.body
traffic, the organization of the parking lot, the accessibility to get to the clinic, the client service coordinators, the check-in-process, meeting the technician, the intake process, the quality of the consultation room (i.e is the temperature neutral, is it malodorous), the condition of the patient prior to, during, after after traveling to the clinic

# data[].attributes.body
Before they get to the clinic, yelp, google reviews, and the clinic website will impact the client’s first impression. Once at the clinic, parking, landscaping, and the lobby will also impact the client. The csr and medical staff will make the first human impression on the client.

# data[].attributes.body
Reviews - word of mouth or internet

Parking - how easy is it to find a spot, is it in a safe location

# data[].attributes.body
Social media account?

# data[].attributes.body
Lighting and feeling of wait room and examination areas

# data[].attributes.body
Clinic cleanliness

Chaos?

Interactions between other clients and the front desk

Online reviews

Website

# data[].attributes.body
If there are no rooms available d/t being behind

# data[].attributes.body
Online reviews

Friends opinions

Pictures from online

# data[].attributes.body
The ambiance and cleanliness of the clinic

How easy it was to find

How easy it was to schedule an appointment and speak with someone

# data[].attributes.body
Greetings from employees

# data[].attributes.body
Cleanliness/smell of the lobby, how in control other animals are (do they get moved into a room if disruptive?), timely greeting, patience with the animals

# data[].attributes.body
Overheard staff conversations

# data[].attributes.body
How easy it is to make an appointment, availability, parking lot, is google maps takes them to the correct place, surrounding areas, smells

# data[].attributes.body
Scheduling availability

# data[].attributes.body
parking lot and lobby - if it’s convenient and accessible for them. If the lobby accommodates for their nervous cat or anxious dog

# data[].attributes.body
Smells in the office or just outside the office

# data[].attributes.body
Bathrooms, water availability

# data[].attributes.body
Cleanliness and smell

# data[].attributes.body
The experiences of people they know that also go to the clinic

# data[].attributes.body
Reviews, Location, Front lobby, CR Staff

# data[].attributes.body
Curb appeal of building

Cleanliness of waiting room

Demeanor of CSR

Professionalism of CSR

Atmosphere of waiting room

Wait times

Private area for anxious pets

Restroom availability

Amenities like drinks and snacks

# data[].attributes.body
the clinic’s reputation

# data[].attributes.body
They might see upset clients leaving the clinic(grieving or truly upset), they might see soiled areas inside and out of the clinic, they could see an overwhelming amount of pets and clients in the waiting room, or they might see a team member taking a break and assume they are slacking off.

# data[].attributes.body
The cleanliness of the waiting area, the noise level in the waiting area, and smells present, signage that identifies the practice,

# data[].attributes.body
Cleanliness of clinic

How reception interacts with them and their pet

How the assistants and techs interact with them and their pet

If they have a long wait time

# data[].attributes.body
Online about us page of the staff

# data[].attributes.body
Smells when you walk in

# data[].attributes.body
Appearance of lobby (cleanliness, tidy, crowded loud)

Friendliness of CSRs

Attentiveness of techs

# data[].attributes.body
How easy it is to access parking lot and finding parking

# data[].attributes.body
Google/Yelp reviews

The immediate area/neighborhood

The lobby and CSR desk

# data[].attributes.body
Pre-visit communication, clinic environment

# data[].attributes.body
Time to get to clinic

# data[].attributes.body
The cleanliness inside the clinic

# data[].attributes.body
Online reviews, if someone referred them, location of the clinic

# data[].attributes.body
-reviews online

-cleanliness of facility

-interaction with CSR

-overall flow of clinic

# data[].attributes.body
Location, cleanliness, availability, friendliness of front staff, other patients behaviors

# data[].attributes.body
Lights, open/closed sign

# data[].attributes.body
Enough parking and ease of getting into clinic

# data[].attributes.body
Cleanliness, parking lot, lighting, seating comfort

# data[].attributes.body
Online reviews, website, possible social media

# data[].attributes.body
The receptionist over the phone when asking questions or scheduling the appointment! As well as what others say about the clinic.

# data[].attributes.body
Cleanliness. Parking accessibility. Front staff.

# data[].attributes.body
Word of mouth

# data[].attributes.body
Location of clinic, parking situation, cleanliness of parking lot, smell of clinic

# data[].attributes.body
How busy the place is, location, google reviews

# data[].attributes.body
How the CSR speaks to them on the phone when they schedule the appointment/if they were able to easily get ahold of the clinic by phone

# data[].attributes.body
Google reviews, area of town, word of mouth, name of the clinic, how confusing it is to get there, parking situation

# data[].attributes.body
Cars in the parking lot

# data[].attributes.body
Yelp/google reviews, the location of the clinic, the cleanliness of the lobby and the CSR greeting

# data[].attributes.body
Reviews or website.

# data[].attributes.body
Area and parking

# data[].attributes.body
Does it smell bad in the reception area

# data[].attributes.body
Hours of availability

# data[].attributes.body
Clean parking lot?

# data[].attributes.body
Online reviews

# data[].attributes.body
how the CSR's are communicating with one another, noticing any tension or unprofessionalism

# data[].attributes.body
Signage

# data[].attributes.body
How the support staff accommodated them when arriving to the examination room

# data[].attributes.body
Clean up stations if your companion animal has to go to the bathroom

# data[].attributes.body
Social media presence

# data[].attributes.body
The expressions of other clients who are leaving/walking out

# data[].attributes.body
Online reviews, ease of scheduling an appointment, parking lot/external appearance

# data[].attributes.body
Online reviews

# data[].attributes.body
The number of other dogs / animals in the lobby

# data[].attributes.body
ease of finding practice, ability to park/accessibility, cleanliness of lobby, professionalist of staff they might encounter

# data[].attributes.body
Location of the clinic

# data[].attributes.body
Receptionist

Check in desk

Waiting room appearance and cleanliness

# data[].attributes.body
The smell of the hospital/ the cleanliness of the exam rooms, the space provided to keep the patients separated.

# data[].attributes.body
How easy it is to find the clinic.

# data[].attributes.body
How noisy the front area or back area is

# data[].attributes.body
What the staff/techs/vets wear

# data[].attributes.body
The smell 😵🤢

# data[].attributes.body
Reviews, location

# data[].attributes.body
Lobby cleanliness, noise level, other client behavior and conversation

# data[].attributes.body
Online reviews

# data[].attributes.body
How long did they wait in the lobby were they given a reason or was it just brushed off

# data[].attributes.body
other clients and their moods

# data[].attributes.body
How well kept the outside of the hospital is

# data[].attributes.body
Privacy of rooms

# data[].attributes.body
Lighting/windows

# data[].attributes.body
Store front cleanliness

# data[].attributes.body
Reviews

# data[].attributes.body
First impression of where the hospital is located and how easy it is to get there.

# data[].attributes.body
Google reviews/ online presence and vibe

# data[].attributes.body
Cleanliness

Music

Smells

Separate area for cats?