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Another name:Quality assurance

A strategic commitment by top management to change its whole approach to business and to make quality a guiding factor in everything the organization does.

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Improved methods for enhancing product and service quality.

Methods as operating systems during the transformation process.

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-By top management.

- Reasons for commitment

The organizational culture must change to recognize that quality is an objective goal that must be pursued.

Goal of quality carries with it some real costs without a commitment from top management, quality improvement will no real change.

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Is another critical ingredient in TQM.

Employee involvement isa critical component in improving quality.

In successful quality improvement programs, individuals performing tasks are responsible for ensuring they are done correctly.

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improving the quality of the materials that organizations use.

For example:

company A buys chips and circuits from company B. Customers buy products from company A but after using them and find errors, they will return them to company A, not company B. Therefore, they will bear the responsibility. Loss of both money and reputation.

=> To ensure no heavy losses, companies will improve product quality by increasing quality requirements for suppliers.

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New forms of technology in TQM programs.

Automation and robots for precision and consistency.

Investing in higher-grade machines for better quality.