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Removing a payment method - Agent/Customer

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Removing a payment method - Agent/Customer

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Payment Question : General & Payoff Balance

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Payment Question : General & Payoff Balance

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Payment Question: Autopay/Flexible Autopay & Credit Card payments  

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Payment Question: Autopay/Flexible Autopay & Credit Card payments  

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Payment Question Autopay-Flexible autopay & Credit Card Payments

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Payment Question Preventing Charged Off Loan

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Payment Question Preventing Charged Off Loan

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Payment Question Identifying Charged Off Loans

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Payment Question Identifying Charged Off Loans

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Payment Question Down Payment & Blocked Payment 

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Payment Question Down Payment & Blocked Payment 

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Process Payment - Process 3P Payment - Account Holder Present 

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Process Payment - Process 3P Payment - Account Holder Present 

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Process Payment - Process 3P Payment - Account Holder Not Present 

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Process Payment - Process 3P Payment - Account Holder Not Present 

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Attorney Phone process - Contact From an Affirm Customer

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Attorney Phone process - Contact From an Affirm Customer

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Attorney Phone process - Contact From an Affirm Customer's Legal Representative

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Attorney Phone process - Contact From an Affirm Customer's Legal Representative

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Attorney Email process - Contact From an Affirm Customer

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Attorney Email process - Contact From an Affirm Customer

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Attorney Email process - Contact from an Affirm customer’s legal representative

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Attorney Email process - Contact from an Affirm customer’s legal representative

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Unable to Pay Procedure - Loan Modification Program (Experiment) 

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Unable to Pay Procedure - Loan Modification Program (Experiment) 

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Unable to Pay Procedure - Financially Impacted by the Coronavirus

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Unable to Pay Procedure - Financially Impacted by the Coronavirus

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Unable to Pay Procedure - Financially Impacted by a natural disaster

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Unable to Pay Procedure - Financially Impacted by a natural disaster

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Unable to Pay Procedure -Financially impacted by a temporary hardship (not related to COVID or natural disaster)

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Unable to Pay Procedure -Financially impacted by a temporary hardship (not related to COVID or natural disaster)

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Unable to Pay Procedure - Secure Message - Email Process 

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Unable to Pay Procedure - Secure Message - Email Process 