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Nonverbal communication means communicating without using words. It involves expressing ideas, feelings, or messages through things like:

• Body language

• Eye contact

• Touch

• Appearance and clothing

• Space and distance

Advantages :

1. Express feelings quickly

2. Supports verbal communication

3. Helps when words fail

Disadvantages :

1.Limited – Some ideas or complex messages need words to be understood.

2. Not precise

3. Can be ignored

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In your group discuss the type of communication assigned to you. Provide the following;

1. 3 examples of each

2. 2 Advantages

3. 2 Disadvantages

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E.g -

1- Phone call

Two people talk over the phone to exchange information or discuss a specific topic.

2- Presentation (presentation)

An employee gives a presentation to his co-workers to explain the idea of a new project.

3- Live chat (face to face)

A student talks to his teacher to ask a question or ask for clarification.

✅Advantages:

Fast: Information is shared quickly.

Immediate feedback: You can ask questions and get answers right away.

❌Disadvantages:

Easily forgotten: If not written down, people may forget what was said.

Emotional: Feelings like anger or stress can affect the message.

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Internal communication is the exchange of information, ideas, and messages among employees, teams, and leadership within an organization to keep everyone informed, aligned, and engaged

Examples:

- Emails between students and professors about assignments

- University announcements sent to students through online portal

- Group Meetings on Microsoft Teams or Google Meet for a class project

Advantages:

- Fast information sharing

- Better teamwork

Disadvantages:

- Information overload

- Misunderstandings

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Advantages

1. Easy Communication: Makes people feel more comfortable and closer than formal communication.

2. Builds Trust: Strengthens personal relationships among colleagues or friends.

3. Faster Information Sharing: Information spreads quickly without formal procedures.

Disadvantages

1: Possibility of misunderstandings.

2: Impact on professional discipline.

3: Unequal distribution of information. 4:Weak accountability for mistake

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Advantages

1. Easy Communication: Makes people feel more comfortable and closer than formal communication.

2. Builds Trust: Strengthens personal relationships among colleagues or friends.

3. Faster Information Sharing: Information spreads quickly without formal procedures.

Disadvantages

1: Possibility of misunderstandings.

2: Impact on professional discipline.

3: Unequal distribution of information. 4:Weak accountability for mistake

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Email - e.g., a follow-up to a meeting or request for information

Business Letter - e.g., a letter of complaint, resignation, or inquiry

Memo - e.g., an internal update or policy change announcement

Advantages:

• Written messages can be stored for future reference, making them useful for legal or official purposes.

• The writer has time to think and organize ideas clearly, reducing misunderstandings.

Disadvantages:

• You cannot quickly ask questions or get clarification as you would in a conversation.

• Writing, editing, and reading messages can take more time than speaking.

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WHAT IS External Communication ? is when a company talks or shares information with people outside the company .

The Advantages : Builds good relationships with customers and partners , Promotes product or services to attract more buyers .

The Disadvantages : Takes time to manage all the outside communication , Can be expensive like : ( AD or events ) .

EXAMPLES //:

1- Job Posting on a Website : A company posts a job vacancy on LinkedIn or a job board to find new employees .

2- Answering Questions on Social Media : A customer asks a question on Instagram , and the company replies publicly .

3- A YouTube Ad for a New Mobile App : A tech company creates a video ad and runs it on YouTube to get more downloads .