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1. Getting Started

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The Fundamentals of Running Areas

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The Customer Experience.

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The Customer Experience

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The Customer Experience

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Our Values

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Effective Decision Making

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A Day in the Life

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Reflection

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2. Better Together

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Me to We Mindset

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Communication

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Delegation

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Delegation

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Feedback & Coaching in the Moment

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Leadership Styles

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3. Pre-Shift Planning

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Crew Trainer

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What's My Role Wrap Up

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Trainer Essentials

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Communication Principles

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Connecting with Your Trainee

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How Do People Learn: Learner Styles and Needs

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How Do I Use Questions to Train?

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Improve Them with Feedback

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Reflect on Your Learning

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Trainer Essentials Wrap Up

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Training for Excellence

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See it, Try it, Check it

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In Summary

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Reflect on Your Learning

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Setting Up for Success

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Area Checklists & Travel Paths

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Setting SIMple Targets

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People Positioning

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4. Running Service

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Service Experience

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Delivery Experience

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Setting SIMple Targets

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Reflect on Your Learning: Crew Training Session

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Coaching for Performance

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Coaching for Performance

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Setting SIMple Targets

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Danger Zones

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Creating Feel-Good Moments

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Customer Recovery

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5. Running Production

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Gold-Standard Production

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Serving Safe, Quality Food

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Setting SIMple Targets

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Setting SIMple Targets

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Setting SIMple Targets

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Danger Zones

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Bold Conversations

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Now Let's Reflect on Coaching for Performance

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Now Let's Reflect on Check It: Crew Training Session

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Now Let's Reflect on Check It: Crew Training Session

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Danger Zones

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Danger Zones

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Danger Zones

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Danger Zones

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Danger Zones

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Creating Feel-Good Moments

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Creating Feel-Good Moments

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Creating Feel-Good Moments

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6. Running Drive-Thru

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Drive Thru Experience

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Drive Thru Experience

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Setting SIMple Targets

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Setting SIMple Targets

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Setting SIMple Targets

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Setting SIMple Targets

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Setting SIMple Targets

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Danger Zones

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Danger Zones

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Danger Zones

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Danger Zones

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Danger Zones

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Danger Zones

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Danger Zones

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Creating Feel-Good Moments

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Creating Feel-Good Moments

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Creating Feel-Good Moments

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Creating Feel-Good Moments

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Creating Feel-Good Moments

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7. Post Shift