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Acknowledgement of decision still under review email in SITS or Salesforce

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Making unconditional  (post qualified) offers- no option to choose WP or CX offer - add for accurate records.

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Monitoring of and response to guideline breaches - in particular undeclared AS and A level sittings. Both consistency of individual responses - e.g. undelcared Winter Year 13 sitting (that goes well post application) vs. undeclared grades Bs and Cs in Summer Year 12. Also wider/pre-emptive response - these also waste our time!

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Rejections - especially April onwards

Is it possible for rejections to only be transmitted to UCAS in school hours? Desirable in terms of support available to what is widely recognised as an increasingly permanently connected group of young people and also in terms of the general recognition of declining levels of mental health for 16-25s overall (covering most of our applicants).

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Other qualifications section adds a full stop and space when the text is entered to final offer text. Is this useful or confusing given it doesn't happen elsewhere. If we continue do we remove full stops and spaces from offer text in handbook to avoid having to re edit non A level, IB offers?

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How temporary staff are deployed across programmes

To consider the distribution of training responsibilities and to consider the effect of having a temporary member of staff on the same programme(s).

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Change offer text to "declared forthcoming exams" as "forthcoming and declared" leads to confusion in applicants who have already achieved A Levels that we aren't including.

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Include confirming achieved AP grades when requesting predicted grades for US applicants, as often the achieved grades are also missing and we have to make multiple requests.

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Add a field on the application form to flag where a student has x-circs that we might want to pass on to the department prior to registration

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Include the 'school type' when using the school lookup function for GCSE and/or AL schools as School type information is necessary for holistic assessment of applications - this is considered contextual information, it is also required for reporting purposes.

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Change FSM field (and upload process) to include 'unknown' (i.e. Yes/No/unknown)

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Allow departmental contact (admissions tutor) to see review fields when an application is sent to them for review

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Add field - A-Level Maths result

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Post Qualified and UC02+ applicants: school data is missing, can this be pulled through for these applicants too?

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Override for 'In Care' tickbox

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School lookup function: when you enter a school name when editing a record with missing school data, you can click on the school name that matches and then the rest of the record is populated.

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School lookup function: add a box that displays School Name and also contextual data for the relevant years for A level and GCSE

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Is it possible to have LSE ID number and programme code auto-populate for all Service Desk queries?

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Add all qualification data to Salesforce (to allow for reporting - e.g. comparing predicted and achieved grades)

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Change Salesforce interface to link applications and Service Desk cases

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Add qualification date (winter/summer + year) to Confirminator

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Add declared forthcoming qualifications to Confirminator

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Add DOB to General tab on App Details

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Change in fee status on Salesforce to update SITS automatically

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Add new WP data coming in via xml-link to Salesforce

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Move SITS emails to Salesforce - reject feedback email

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Move SITS emails to Salesforce - offer letter email

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Move SITS emails to Salesforce - acknowledgement email

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New information Request - send applicant notification email when sending reference request

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New Information Request - add Indefinite leave to Remain (ILR) fee query as a standard request in the drop down list

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New field in Salesforce - Fee Query Outcome (to be used where a fee query leads to a change in Fee Status)

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Stop scorecard from reverting to nothing entered when a FIR is returned back to Stage 2

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Salesforce: Dashboard needs refining - add offers sent by programme and entry year. Dashboard needs to also exclude AUFE, W, etc...

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Submit dates of SF not meeting weblink submission dates – can be a key issue for some programmes with significant Oxbridge applicants or is it a permanent problem?

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Discussion re: use and protocol for using Chatter – where often a paper trail maybe helpful.

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Offer making

Protocol for Seniors, and Selectors, where minor changes can be made, further guidance or further understanding of how the process works.

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Way to force people to read through ex cs guidance before they can fill out the additional ex cs form on the website

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Markup of a WP programme

Ability to mark up if someone has done an LSE/Sutton Trust WP course – takes up time for UGA manager/selector to request ticking

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Updating predictions mid cycle

Need a policy? To address, especially post reject. Do we need a quick text/update additional info policy to include predicted grades?

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School records

Issues with missing data

Issues with incorrect data

Issues with wiping of data / school info when its the same GCSE and A level school

Stage 1 reading approach /dependent on capacity to identify where the data is missing or mismatched or incorrect

Need to be able to instantly bring through data when school look up used

Could temp support be used to add in missing school data entry

Inviting other teams to help with data entry

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Young carer flagging

Is there a way to offer a box to tick for young carers

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Disability text from UCAS

Useful instances where we need it –  as it informs us e.g. late diagnoses that give context for GCSEs

Is it possible to have the UCAS text accessible from SF

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Extenuating circumstances

To discuss how the system currently works – with auto rejects, Stage 1 rejects checking and Stage 2 reject checking.

Should the ex c box/can it be automatically ticked?

Consistency of overwriting criteria

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Give Assessors access to "Recommended Action" so they can resolve duplicate review scorecard errors.

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Clarify policy on personal statements with flagged similarity from UCAS and make this clear on each programme's reading requirements doc (reject always/depending on percentage of similarity?)

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Rewording the FIR for referee contact details

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Adding FIR quick text for pre-FCQ query