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NextGen Ambient Assist is a cutting-edge AI-powered solution developed by NextGen Healthcare to revolutionize clinical documentation and transform the provider experience. In today’s healthcare environment, physicians are under increasing pressure to document every aspect of patient care. This has led to clinician burnout, reduced patient interaction, and significant time spent on after-hours charting. Artificial intelligence (AI) driven documentation systems are positioned to combat these issues, by enhancing efficiency and relieving the burden in the healthcare setting (Bracken et al., 2025). This ambient listening technology captures natural patient-provider conversations and generates structured clinical documentation in real time. Rather than forcing providers to type or dictate after the visit, it listens during the encounter, interprets the conversation using advanced natural language processing, and produces a structured SOAP note, complete with smart suggestions, coding, and treatment plans. Its goal is to reduce administrative burden, improve documentation accuracy, and empower providers to spend more time delivering patient care (NextGen Healthcare, 2025).

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Link if not working: https://youtu.be/WDRpdPZemTE?si=ioznMii1DeUKJ2Bp

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NextGen Healthcare: Enhancing Patient Care with AI & Automation

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Seamlessly integrates the note into the EHR, no copy and paste required

Saves providers up to 2.5 hours of documentation time per day

Provides relevant suggestions for ICD-10s, medications, lab/ imaging orders, and diagnosis codes

Eases burnout and reduces cognitive load by eliminating the need to recall encounter details hours later

Automate documentation with your favorite templates using only your voice

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The system primarily analyzes spoken language—it doesn't account for body language, facial expressions, or clinical impressions that are often part of a diagnosis. May miss critical context that providers rely on when documenting manually.

Real-time speech recognition can struggle in noisy exam rooms, with accents, multiple speakers, or overlapping dialogue. Errors in transcription may lead to inaccurate notes that require manual review and correction, reducing efficiency.

Suggested codes, treatments, or assessments could create a false sense of confidence or bias clinical judgment. There’s a risk that providers may over-rely on AI, potentially overlooking important nuances not captured in speech.

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NextGen Ambient Assist represents the future of integrating artificial intelligence in healthcare, offering meaningful improvements in provider efficiency and documentation accuracy. It is a promising innovation, but it's optimal value will depend on thoughtful implementation, careful provider training, and ongoing evaluation of its impact. The benefits of reducing time spent on documentation, real-time transcription of notes, coding suggestions, and mitigating provider burn out - which has been a widespread concern throughout healthcare, are all enticing reasons to adopt the technology. Overall, NextGen Ambient Assist is an important step towards more intelligent and less burdensome clinical documentation. It has the potential to meaningfully enhance provider experience and ultimately quality of care delivery. Like with all AI tools in medicine, it's success is dependent on appropriate safeguards, training, and provider oversight.

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Empathy - I can sense and understand what others are feeling, allowing me to anticipate concerns about the new technology and being the bridge between members of the team.

Learner - I can quickly grasp the capabilities and limitations of the technology. I am eager to understand and improve the technology, which will be helpful during the rollout.

Achiever - I have a drive to accomplish the team goals and push initiatives forward. I will make sure that the adoption milestones are met.

Developer - I enjoy seeing the potential in others and helping them grow. I can help train, guide, and mentor those on the team.

Relator - I value relationships and building trust. Team members can be open about their concerns or challenges, while I foster strong, supportive connections.

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Sheila (Strategic) - They can help the team navigate the complexity of the project and plan an efficient adoption plan . They'll be able to prioritize what matters most.

Carter (Communication) - They can ensure that the adoption strategy is articulated clearly and can be persuasive to those who are skeptical.

Angelica (Analytical) - They will bring a mindset that's data-driven, validating what is working and what's not. They will ensure that decisions are informed by evidence.

Randall (Responsibility) - They will ensure that commitments are honored and the ball won't be dropped. They are reliable, trustworthy, and have follow-through.

Amelia (Adaptability) - They will stay calm and flexible during unpredictable changes or shifts. This will help the team pivot gracefully without losing momentum. They are calm and supportive under pressure.